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FIDI Global Alliance Explained

Ashleigh Williams

Written by Reviewed by Dave Sayce

21st Oct 2022 (Last updated on 25th Oct 2022) 6 minute read

When you’re relocating abroad, you want to ensure you’re using a trusted and verified international removals service. This is important because it will ensure your household goods are safe and protected during transit.

There are a lot of extra steps that need to be taken into consideration when it comes to an international move. As it can be a stressful and big decision to make, it’s important the company you use can be relied upon to ensure your move is a success.

Choosing a FIDI partner can help with this. FIDI Global Alliance set high standards that international removal companies need to meet to be approved. This provides peace of mind and helps to take the stress out of your international move.

This article will talk you through everything you need to know about FIDI, from what they do to the benefits of this Global Alliance.

This article will cover the following:
  1. What is FIDI?
  2. What is the FAIM Certification?
  3. FAIM Certification Requirements
  4. The FAIM Compliance Procedure
  5. FIDI Professional Cooperation Guidelines
  6. Why Choose A FIDI Affiliate?
  7. Finding a Trusted and Professional Removals Company

What is FIDI?

FIDI is a Global Alliance. It helps to ensure international removal companies are regulated. It also ensures they are providing a high-quality service. They have a set of standards companies need to meet, and they help to regulate the industry.

FIDI is like BAR and NGRS which help to regulate and approve UK-based removal companies. But, FIDI focuses on international removal companies. FIDI is based in Belgium and covers all global removal companies.

FIDI is an independent organisation. Every affiliated removal company has to pass the FAIM Quality Certification. You can expect high standards from these companies. This is part of being a FIDI associate.

What is the FAIM Certification?

The FAIM certificate was created around 20 years ago. This was due to the rise in international relocation and the need for companies to be verified and regulated.

The FAIM Certification ensures there are high standards within the international removals industry. This certification is acknowledged across the world as the only accredited certification.

It was created by FIDI to create a benchmark for international removal companies. FIDI understands the need for customers to differentiate between successful and unsuccessful companies.

The great thing about the FAIM Certification is that it’s independently audited. This helps to ensure that the audits are fair and the companies are compliant. The audits are carried out by an independent third party called EY.

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FAIM Certification Requirements

Here are the requirements companies will need to pass the FAIM certification:

  • Quality Service - Companies have to meet the standards set by FIDI. A company’s services and the quality of its procedures are audited.
  • Supplier Chain Performance - International removal companies need to ensure suppliers meet the standards of FIDI.
  • Meeting International Regulations and Industry Standards - The FAIM Certificate helps ensure companies meet industry standards. This sets industry standards and provides companies with a goal to work towards. FIDI have Anti-Trust Charters and Anti Bribery rules companies need to meet. Data protection has to be correct, and companies have to follow international regulations.
  • Stable Finances - A FAIM-certified company will need to ensure they are stable. This is done through financial statements that are looked over yearly by independent auditors.

The FAIM Compliance Procedure

Once a company has passed the FAIM Certification, they are required to meet the FAIM Compliance Procedure.

This is a 3-year period that repeats itself. The compliance procedures are always carried out by independent auditors. FIDI uses EY for this part of the process too.

Here is what happens each year:

  • Year One - Financial assessment and on-site audit
  • Year Two - Internal audit and financial assessment
  • Year Three - Internal audit and financial assessment

Here’s a breakdown of each procedure:

Financial Assessment

The financial assessment ensures the international removals company is financially stable. The documents are checked, and if a company has bad credit or is in debt, they can be removed as a FIDI affiliate.

Internal Audit

The internal audit is carried out by each individual removal company. There is a set of regulations the company needs to prove they abide by to remain a FIDI affiliate.

On-site Audit

The on-site audit is more detailed and extensive. An auditor will visit the company to ensure they are meeting regulations and are compliant with FIDI’s high standards.

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FIDI Professional Cooperation Guidelines

You may be wondering what sets a FIDI affiliate apart from other companies.

As mentioned above, there are certain criteria the company will need to meet. This is to ensure you as a customer and client are receiving the best possible service.
FIDI has a set of Professional Cooperation Guidelines. The steps are as followed:

1. Pre-Move Survey

The pre-move survey ensures customers and companies are happy and clear in the expectations that are set for the move. It sets expectations for service quotes, and a pre-move survey is carried out.

2. Origin Services

The origin services cover the expectations for the move itself. This includes things such as the transportation of goods and the service being used. It also covers the experience of the company and the removalists used.

3. Destination Services

The destination services cover the location of the move. The removals company will discuss costs, customs clearance, and any extra charges that may occur.

Destination services can also include help and help with questions customers may have. This includes things such as school searches, visas and Immigration regulations.

4. Storage

If storage needs to be used, the company will organise this with the customer. Storage charges, container or self-storage sizes, and the length of time should be discussed.

A company will need to ensure its storage facilities are secure, dry, and managed to FIDI standards.

5. Cleanliness

The cleanliness of a company needs to be proven. They have to ensure the storage or removal vans and facilitates used aren’t contaminated in any way. This includes both infestation and mould. This helps to protect the customer's goods during transit and throughout the removals process.

6. Additional Services

If additional services are provided by removal companies these should be discussed with a customer.

7. Removalist Services

A company should always discuss how their removalists are going to assist the customer with their move. The expectations need to be put in place on how the team will help with loading and unpacking. All colleagues have to be trained to ensure they are carrying out the role correctly.

8. Payment

Payment needs to be discussed in advance, and this will need to be carried out professionally. Invoices and the correct documentation need to be displayed. Discussions about the process of late or missed payments need to be made clear.

9. Claims and Complaints Discussions

Before both parties go ahead with an international move, claims and settlement discussions need to take place. This is to ensure everyone is aware of the process should any complaints or claims occur. Customers need to be aware of their rights if any damages or losses occur.

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Why Choose A FIDI Affiliate?

While you can choose any international removal company, where possible, it’s useful to hire the help of a FIDI Affiliate. As they have a strict set of guidelines they need to adhere to, you can relax knowing your move will be successful.

Many steps are put in place to ensure that everything with the move goes smoothly and you know you’re going to receive a high-quality service.

Finding a Trusted and Professional Removals Company

If you’re looking for an international removal company to assist you with your move, here at Compare My Move we can help. We are able to match you with up to 6 trusted and verified international removal companies.

All our partners are trusted and verified, providing you with peace of mind when it comes to your international relocation.

Ashleigh Williams

Having written book reviews and content for For The Love of Books for over five years, Ashleigh now creates advice articles for Compare My Move, focusing on all things home-related.

Dave Sayce

Reviewed by Dave Sayce

Owner & Managing Director, Compare My Move

Dave Sayce is the owner and managing director of Compare My Move and has over 10 years of experience in the house removals industry.

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