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The National Guild of Removers and Storers Explained

Ashleigh Williams

Written by Reviewed by Dave Sayce

22nd Jul 2022 (Last updated on 17th Aug 2022) 4 minute read

When choosing a removals and storage company, you should make sure they are trustworthy and reliable. After all, they will be transporting your household goods, and you want these to be in safe hands.

One way to verify this is to find out whether the removals company is part of the National Guild of Removers and Storers (NGRS). The guild regulates its members and ensures they are meeting the Guild’s Code of Practice. It has high standards, and its members are expected to provide excellent service.

In this article, we discuss everything you need to know about the NGRS. We have included why the Guild is important for those looking for a removals or storage service.

This article will cover the following:
  1. What is the National Guild of Removals and Storage (NGRS)?
  2. The Benefits of Choosing A Guild Member
  3. NGRS Code of Practice
  4. Approved Inspection Procedure
  5. How to Make a Complaint
  6. Finding a Trusted and Professional Removal Company

What is the National Guild of Removals and Storage (NGRS)?

The National Guild of Removals and Storage (NGRS) is an independent body, that monitors companies to ensure they are meeting the Guild’s code of practice. It was set up in 1991 to regulate and protect the removals industry and covers the UK only.

The NGRS ensures customers are treated fairly by independent companies. Any storage and removals company can apply to be a part of the guild. There is a set criterion companies need to meet, and expectations they need to uphold.

Storage and removals companies that are part of the guild are responsible for providing a regulated and approved service. They will need to pass the inspection procedure before being accepted into the guild.

As a result, companies that have been accepted into the guild are trusted and verified. This is similar to the British Association of Removers, which is an independent trade association for removals companies.

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The Benefits of Choosing A Guild Member

From providing you with peace of mind to receiving better service, it’s recommended to choose a removal or storage company that is part of the National Guild of Removers.

Here are several benefits of choosing a guild member:

1. Customer Feedback

    After the service, customers are sent a questionnaire to fill in about their experience. This questionnaire allows the NGRS to keep track of their guild member’s performance. The questionnaires are sent to the Guild and bypass the removal and storage companies.

    2. Regulated Services

      As the National Guild of Removers and Storers is regulated, you can rest assured knowing the company is legitimate and complies with the Guild’s standards.

      3. The Removals Industry Ombudsman

      If a removals or storage company is part of the NGRS, customers can contact the Removals Industry Ombudsman with any complaints. The Ombudsman will then investigate this.

      4. Higher Quality Service

      By choosing a company that’s part of the National Guild of Removers and Storers you will receive a higher quality service. You are covered if anything goes wrong with your move, and the company you have chosen can be relied upon.

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      NGRS Code of Practice

      The NGRS has a specific Code of Practice that all members are required to follow. Here is a brief rundown of this:

      • Inspections - The Guild carries out regular inspections of members. This ensures they are meeting the criteria and are providing accurate information to customers.
      • Complaints - Complaints need to be responded to as quickly as possible. Members need to provide all the relevant information if the complaint is passed on to the ROIS.
      • Proving Quotes - Companies have to provide written quotes and estimates for customers. The terms and conditions of business should be included.
      • Insurance Details - Insurance documentation and details need to be provided as proof of cover. Insurance needed includes - goods in storage, goods in transit, public and employee liability, and vehicle (fleet).
      • Correct Training - All employees need to be adequately trained.
      • Storage Standards - The facility needs to be safe, secure, and weatherproof. An inventory of goods stored needs to be provided to the customers.
      • Vehicle Standards - Vehicles should annually meet the Department of Transport’s regulations and be passed by licenced inspectors. This is to ensure their vehicles are operational by law.

      Take a look at the NGRS Code of Practice for a full rundown on the specific details.

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      Approved Inspection Procedure

      To become a member of the National Guild of Removers and Storers, members need to pass the approved inspection procedure. Here’s an outline of what the inspection procedure includes:

      • Insurance Verification
      • Operational Qualifications
      • Vehicles
      • Storage Facilities
      • References
      • Customer Testimonials
      • Trading Standard and Health & Safety Compliance

        Take a look at the NGRS website for a full rundown of each section of the procedure expectations.

        How to Make a Complaint

        If you need to make a complaint about a removals or storage company, if they’re part of the National Guild of removers, your complaint will be taken seriously.

        To begin with, contact the removals or storage company. If they aren’t able to meet your expectations and provide a resolution, you can then contact The Removals Industry Ombudsman. They will then investigate your complaint.

        For more information, read our article on how to file a complaint against a removal company.

        Finding a Trusted and Professional Removal Company

        If you want to hire a professional removal company, you can use our removals comparison service to receive a quote from one of our trusted partners. We will connect you with up to 6 partners who are trusted and verified.

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        Ashleigh Williams

        Having written book reviews and content for For The Love of Books for over five years, Ashleigh now creates advice articles for Compare My Move, focusing on all things home-related.

        Dave Sayce

        Reviewed by Dave Sayce

        Owner & Managing Director, Compare My Move

        Dave Sayce is the owner and managing director of Compare My Move and has over 10 years of experience in the house removals industry.