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London South East
Claudinia reorganised her diary in order to accommodate our survey, which we needed at short notice that Friday. She worked out of hours over the weekend and into the evening in order to deliver her report on the Monday.We spoke multiple times on the phone to answer all of my questions, which was enormously helpful. I would strongly recommend using CVP.
I am very satisfied with the professional and friendly service we received from CVP Surveyors Ltd. From the first phone call, Claudinia was very helpful and knowledgeable. I would definitely recommend them.
I got really poor service. It was extremely difficult to speak to them after receiving the report. At the end after days of follow ups, when we eventually got one 30 mins meeting and in that as well she was rushing me throughout and making me feel as if it was a favour and she had other clients to attend. Missed one meeting slot and came late for another, no respect or consideration for my time. The administrator was completely useless in the process. I felt let down, given I paid more than market price only because I was ensured good service. But, unfortunately the attitude pre sales and post sales was day and night difference. And I wasted so much time just to get a 30 mins follow up conversation to discuss the report. Basis my experience, I will give my experience a rating of poor.
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