Dunford Penrose Surveyors Ltd

Dunford Penrose Surveyors

Superb
based on 79 reviews
member since November 2021
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Reviews & Ratings
Customer Reviews
  • David Astill

    Sheffield

    14/05/2024

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    Very thougher and professionalDetailed report and photos. Would recommend

    Response:
    Thank you David, we appreciate your review and recommendation - the DPS team
  • Naresh Konakanchi

    Preston

    4/05/2024

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    Very professional and thourough service. Report has captured so many elements that i can think ofvery useful and worth the money. Would highly recommend Carl as a Surveyor and Nicki as a Management for your survey needs.

    Response:
    Hi Naresh, we really appreciate your review - thank you - the DPS team
  • Amelia Jones

    Chester

    29/04/2024

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    Really efficient service, friendly and helpful staff and great value. Call from the surveyor was really handy to get their thoughts. Cant thank them enough, faultless service

    Response:
    Hi Amelia, thanks so much for your review, which is much appreciated by the DPS team
  • Amanda Aldridge

    Swansea

    18/04/2024

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    Simon rang us the day before so I was able to talk specifics.He rang my partner the day after and was very thorough and has preoared a 60 page report for our perusal

    Response:
    Thanks so much Amanda, we really appreciate your review - the DPS team
  • Faye Mckenna-Davidson

    Kingston-Upon-Thames

    13/04/2024

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    The survey was incredibly thorough, and the surveyor called me on the day to discuss the findings, prior to the full report. My only criticism of the company is that initially the survey was scheduled to take place three weeks after booking, and only when I found a company who could do it more quickly did they move it forward. That said, I would definitely instruct them again as they saved us from a potentially life long financial mistake.

    Response:
    Thanks Faye, we appreciate you taking the time to leave this review, and I'm glad that we were able to move our survey forward, when we are booking 3 weeks ahead in most areas now, and that you found the report useful. Best wishes from the DPS team
  • Haritha Rao

    Ipswich

    6/04/2024

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    Excellent service and communication from beginning to end. Very open and transparent.

    Response:
    Thanks so much, Haritha, we appreciate your review
  • Ryan Dowling

    Bristol

    18/03/2024

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    Tony was very detailed and provided good advice.

    Response:
    Thanks, Ryan, we appreciate your review - the DPS team
  • Rebecca Smith

    Bristol

    14/03/2024

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    Really good contact, lots of details given over the phone on the day, then the report was sent over in good time.

    Response:
    Thanks so much, Rebecca, your review is much appreciated
  • Luke Johnston

    Leeds

    10/03/2024

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    Very helpful and quick communications

    Response:
    Thanks Luke for your 5*'s which are much appreciated by the DPS team
  • Ruben Campana Caballero

    London South West

    9/03/2024

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    Even though I think the money was wasted as I didnt get any information I didnt know really. The customer service was amazing. Every email I sent I received a very quick answer so I give them credit for that

    Response:
    Hi Ruben, thanks for your review and we are pleased that you are happy with our customer service. Best wishes for your ongoing purchase - the DPS team
  • Karin Mucci

    Canterbury

    7/03/2024

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    Trevor Harman our surveyor could not have been more helpful. He Fully explained the survey on the day he surveyed the house. He was patient and informative happily answering any question asked of him. He left me his number and said I could call again in case of further enquires. Honestly he spent a long time over the phone going through things. I really dont think I could ever have chosen a better surveyor. I would recommend him to everyone.

    Response:
    Thank you so much, Karin, Trevor and the team really appreciate your review.
  • Hardial Singh

    Coventry

    6/03/2024

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    Very good and reliable people

    Response:
    Thank you, Hardial, the DPS team appreciate your review
  • Christina Brown

    Salisbury

    5/03/2024

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    Excellent overall, really helpful at the outset of the transaction, offering advice and guidance. The level 3 survey was booked very quickly. The surveyor called on the day that survey was conducted to discuss the initial report and findings. The report arrived a few days later. The surveyor was contactable following the report for any questions or queries which was really useful.

    Response:
    Thanks so much, Christina, we appreciate you taking the time to leave this review.
  • Mary Gomersall

    Sheffield

    6/02/2024

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    Excellent service. Good communications. Reliable. Comprehensive report

    Response:
    Thanks so much, Mary, we appreciate you taking the time to leave this review - the DPS team
  • Rebecca Hull

    Stoke-On-Trent

    31/01/2024

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    Definitely recommend to anyone looking for this type of service! Great value for money, very quick to get the survey organised and the report was unbelievably detailed.

    Response:
    Thanks Rebecca, we really appreciate your review and your business - the DPS Team
  • Sarah Purbrick

    London South East

    30/01/2024

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    Fantastic service, great value for money. Very very happy with the service overall. Highly recommend.

    Response:
    Thanks so much, Sarah, your review is much appreciated by the DPS team.
  • Jason Stone

    Guildford

    26/01/2024

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    A great experience - the Dunford Penrose team did an excellent job managing then exceeding our expectations, providing an extremely thorough Level 3 Home Survey Report and including a lot of additional, insightful information.

    Response:
    Thanks so much, Jason, your review is much appreciate by the DPS team
  • Jennifer Whitehead

    Reading

    18/01/2024

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    Quick to complete survey, survey was incredibly thorough, we had a phone call on the day it happened to talk us through results and a very detailed survey not long after.

    Response:
    Thanks so much Jennifer, we appreciate your review! The DPS team
  • Karen Eades

    London West

    14/01/2024

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    Dunford Penrose gave a competitive quote and were able to answer all my initial queries very promptly and fully. The survey was carried out within a few days with a very thorough telephone debriefing on the same day. The written report was delivered promptly and was also very thorough. I found their service excellent from start to finish.

    Response:
    Thanks so much, Karen, we really appreciate your review - the DPS team
  • Ian Muddle

    Oxford

    12/12/2023

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    Efficient organisation , easy to talk to and communicative

    Response:
    Thanks so much, Ian, we really appreciate your review - The DPS team
  • Sabine Fochler

    Guildford

    9/12/2023

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    Great communication, fast and efficient. I could not have been happier.

    Response:
    Thanks so much, Sabine, we really appreciate you taking the time to leave this review. The DPS Team
  • Andrew Spencer

    Cambridge

    8/12/2023

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    Fast and efficient. Surveyor called to discuss details of the survey findings right after his visit. Written report received within a few days.

    Response:
    Hi Andrew, thanks for your review, the DPS team very much appreciate this
  • Marta Maczka

    Guildford

    5/12/2023

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    Amazing service. Instant replies, a very detailed report and the call after the survey was in depth. They were happy to answer any questions. 100% recommend

    Response:
    Thanks so much Marta, we really appreciate your review
  • Loretta Sullivan

    Worcester

    22/11/2023

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    Matthew my surveyor was extremely helpful and provided a wealth of knowledge and information. Matthew spent time going through the report with me in detail, which I very much appreciated. I would definitely use this company again for future surveys, as the service provided is excellence. Thank you Matthew and to Nicki, who was also extremely helpful and efficient in following up with my initial enquiry and making the booking.

    Response:
    Thanks so much, Loretta, for your review and kind words, which are much appreciated by Matthew, Nicki and the DPS Team
  • Linda Everett

    Salisbury

    22/11/2023

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    Quick efficient in organising the survey. The surveyor rang to give us a summary of findings as soon as survey completed. This was very reassuring and was backed up by a written summary which we received a few days later online. A very professional service. I would recommend to others.

    Response:
    Thanks, Linda, we really appreciate your review and recommendation - the DPS Team
  • Gary Thurgood

    Oxford

    11/11/2023

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    Very fast responses and good communication throughout

    Response:
    Thanks, Gary, we appreciate your 5 star review! The DPS Team
  • Zoe Holt

    Gloucester

    1/11/2023

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    Dunford Penrose Surveyors were really helpful! The survey was arranged promptly and there was a quick turnaround for the results. They were quick to respond to emails and queries, and really clear when explaining the outcomes of the survey and recommended next steps.

    Response:
    Thanks so much, Zoe, we really appreciate you taking the time to leave this review - the DPS team
  • Jennie Lambert

    London South East

    10/10/2023

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    Really impressed. From start to finish the process and communication were excellent and really slick. Rosie was brilliant, super helpful and responded out of hours. The phone call with the surveyor was a real bonus which helped put the report into context and the report itself was very thorough. Excellent service and worth every penny.

    Response:
    Hi Jennie, thanks so much for your review, which is very much appreciated by us all - Rosie
  • Joseph Ninan

    Gloucester

    25/09/2023

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    Really appreciable approach from Nicki from starting onwards. On the day of survey, Mr Tony had given a clear picture about the survey report and final report has received within two days of survey itself. I would really recommend Dunken Penrose. Thanks to Nicki and Tony for this. Unfortunately that house purchase was not went well but really happy to approach again for future surveys and will forward details to my friends circle too..

    Response:
    Thanks so much, Joseph, for taking the time to leave this review, Tony and the DPS team really appreciate this.
  • Alexander Cooper

    Newcastle-Upon-Tyne

    6/09/2023

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    The report arrived when they said it would and was comprehensive enough for us to make an informed decision.

    Response:
    Hi Alexander - thank you so much for your kind review, which is much appreciated by the DPS team
  • Justin Warner

    Oxford

    18/08/2023

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    Very good service, really quick turnaround, they fitted in a survey on the next day.No problems and would use again.

    Response:
    Thanks Justin, for your review which is very much appreciated by the DPS Team.
  • Donna Frizzell

    Crewe

    17/08/2023

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    Response:
    Thank you Donna, we appreciate your review - the DPS Team
  • Louise Dangerfield

    Gloucester

    10/08/2023

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    100% recommended. Tony was honest and empathetic when delivering the news that our dream home was going to turn out to be nightmare! Fast, effective, honest and reasonable. THANK YOU

    Response:
    Thanks so much, Louise, for your review, which is very much appreciated by Tony and the DPS team.
  • Richard Carter

    Chelmsford

    19/07/2023

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    Quick turnaround, survey was back in 5 days, and the surveyor couldnt have offered more.

    Response:
    Thanks so much, Richard, we really appreciate your review. The DPS Team
  • Fiona Eriksen-Coats

    Oxford

    30/05/2023

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    The company were very good quote, we got a call the day before to check when would be a good time to contact us on the day. A very clear and thorough run through of any issues and the report was delivered within 4 days in spite of bank holiday weekend. Very good.

    Response:
    Thanks so much, Fiona, we really appreciate your review - the DPS Team
  • Imogen Ward

    Norwich

    16/05/2023

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    They were really helpful, and answered all my questions and concerns. Rosa went above and beyond. Very happy with the service.

    Response:
    Thanks so much, Imogen, we really appreciate your review - Rosa and the DPS Team
  • Olivia Prenderville-Howard

    Liverpool

    27/04/2023

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    Very fast, thorough and professional service. The whole process was easy and Nicki was very fast to get back to my emails. My surveyor Edmond was very thorough and called me the same day to give me an overview of the main things he found with the house. He also kept in touch over Whatsapp for ease and updated me almost daily whilst we waited for the report. I was especially impressed that Dunford Penrose was able to price match for me and saved me some money whilst providing a top notch service. An easy process in such a difficult and confusing time!

    Response:
    Thanks so much for your review, Olivia, which is much appreciated by Edmond and the DPS Team!
  • Sue Coleman

    Norwich

    27/03/2023

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    Very efficient, was booked in very quickly and once report was done he called to say about any problems.

    Response:
    Thanks, Sue, we really appreciate your review.
  • George Joyce

    Lincoln

    17/03/2023

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    The Surveyor phoned me to discuss the house and any issues.It was an outstanding service!I was only sorry that I had paid 50% more a month previous with another company for a survey on another property that was not as efficient although did its job.GREAT JOB GUYS!

    Response:
    Hi George, thanks so much for your review, which is much appreciated by the DPS Team
  • Andy Moss

    Portsmouth

    18/02/2023

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    Everything was perfect. Nicki was very professional and price matched the lowest quote. I was called immediately after the survey for a comprehensive report, full report emailed within a few days. Highly recommended.

    Response:
    Thanks so much, Andy, for your review and recommendation - which is much appreciated by the DPS Team.
  • Emily Chambers

    Portsmouth

    30/01/2023

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    Very happy with the survey I received from Dunford Penrose. I received a call from the surveyor within a few hours after he had visited the property. He promptly answered my questions I had noted prior to the survey and include many pictures for me to inspect the results. I would highly recommend!

    Response:
    Hi Emily, thanks for your review and recommendation, which is much appreciated by the DPS Team.
  • Tomas Ignatavicius

    Guildford

    8/01/2023

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    Literally the only competent company in the whole house-buying process. If you want a stress-free experience, book them. Rosie and Mark are absolute gems!

    Response:
    Thanks so much, Tomas, we really appreciate your review - The DPS Team
  • Anthony Darby

    Cambridge

    3/01/2023

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    Very prompt and efficient. Good communication throughout.

    Response:
    Thanks, Anthony, for your review, which is very much appreciated by Soraya and the DPS Team.
  • Jennifer Onu

    Chelmsford

    1/12/2022

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    Dunford Penrose Surveyors were just one of the surveyors listed in my area through the comparison link. I am so pleased I made the right choice. Money well spent. Nicki Penny was very helpful and listened to all my expectations. My survey was carried out on the most extreme hottest day of the year. I was constantly updated as things went along. Soraya carried out my survey and the report was very detailed. She was also readily available to talk through the report with me on several occasions which I very much appreciated. Any terms I didn't understand in the report, Soraya patiently explained. I paid for a Level 3 report and I am so glad it exceeded my expectations. I have purchased the surveyed property, and will recommend DPS LTD to all my friends and colleagues.

    Response:
    Jennifer, thank you so much for this lovely review, we really appreciate it. The DPS Team
  • Teleisha Harley

    Reading

    26/11/2022

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    Such a thorough survey, the surveyor called me immediately after finishing and walked me through the traffic light system of issues identified, was very helpful and polite and answered all of my questions! Waiting on the full survey report which I am told will be with us within 4 working days which I think is a great turnaround time, and it will apparently include pricing estimates of any repairs which need to be done which is so helpful for me especially as a first time buyer. Much better priced than its competitors and I am so impressed with the service we have received, thank you Dunford Penrose Surveyors! :-)

    Response:
    Thank you so much for your lovely review, Teleisha, we really appreciate it - the DPS Team
  • Clare Munro

    Guildford

    25/11/2022

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    Brilliant service, very good communication, quick to book in the survey, very impressed that the surveyor phoned me straight after to run through survey results before sending out the report.

    Response:
    Thank you so much, Clare, we really appreciate your 5* review! The DPS Team
  • David Bentley

    Reading

    22/11/2022

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    Excellent survey including a thorough phone call

    Response:
    Thanks, David, for your review, we appreciate it. The DPS Team
  • Stefano Di Palma

    Cambridge

    3/10/2022

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    They were very quick to arrange the survey and the surveyor found an issue with the property I was purchasing and it was a deal break for me. So I highly recommend them

    Response:
    Thank you so much for your recommendation and review, Stefano, it's much appreciated.
  • Andrew Mcquade

    Reading

    20/09/2022

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    The survey was arranged and executed promptly with excellent communication before and after. I was taken aback by the time afforded to me from Tamsin to run through any areas of concern pre survey and then talk through the detail of the report post survey. A 5* company which I would definitely use again

    Response:
    Thank you for your lovely review, Andrew, we really do appreciate it. The DPS Team
  • David Halley

    Slough

    13/09/2022

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    excellent service from tamsin. very helpful

    Response:
    Hi David - thanks so much for your review, we really appreciate it.
  • Yvonne Honey

    Ipswich

    8/08/2022

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    Good service, we were satisfied with the survey though the spelling and grammar could have been better.

    Response:
    Hi Yvonne, thanks for your review and your comments have been noted for the future.
  • Mark Beadle

    Reading

    19/07/2022

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    Cost effective and did a good job

    Response:
    Thanks, Mark, much appreciated. The DPS Team
  • Nathan Wallace

    Ipswich

    10/07/2022

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    Really good experience. Friendly service at all steps, the surveyor was lovely and really polite. Getting a quote and appointment was super easy and they were super chill about payment.

    Response:
    Hi Nathan, thanks so much for your review, it's much appreciated. The DPS Team.
  • Jordan Hardy

    Salisbury

    19/05/2022

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    Fantastic worth every penny phoned and got an appointment within 2 days

    Response:
    Thank you so much, Jordan, we really appreciate your review. The DPS Team
  • Tom Davidson

    Birmingham

    20/04/2022

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    Very thorough survey and detailed report. The surveyor phoned me before to see if there was anything in particular I wanted him to look at and again afterwards to go through any findings. Report came in a week later. Communication was brilliant.

    Response:
    Thanks so much Tom, your review is much appreciated.The DPS Team
  • Elvira Lanzafame

    Norwich

    12/04/2022

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    Brilliant service - quick to respond, competitive price, thorough survey. The whole process was incredibly smooth!

    Response:
    Hi ElviraThanks so much for your review, we really appreciate it.The DPS Team
  • Margaret Bloomfield

    Reading

    8/04/2022

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    Found Nicki's survey very efficient and thorough above and beyond what we expected

    Response:
    Hi Margaret - thank you for your business, and for your 5 star review, which is much appreciated.The DPS Team
  • Yatish Vara

    Slough

    3/04/2022

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    Prompt, professional, helpful and courteous. The team and surveyor answered all my questions. Even after receiving my report I was told that if I had further questions then I was able to call the surveyor which put my mind at rest.The report is of a very impressive standard as well.

    Response:
    Dear Yatish, thank you so much for your 5 star review and we are delighted that you were happy with your service from Dunford Penrose Surveyors. The DPS Team
  • Zaid Al-Daher

    Reading

    20/03/2022

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    Great and professional services, they kept me informed with the process from start to end, and even gave me a quick feedback about the property just after the survey. Highly recommended.

    Response:
    Thank you Zaid, we really appreciate your review. The DPS Team
  • Rebecca Sutton

    Ipswich

    16/03/2022

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    The company were so helpful throughout the whole process. Booking in was easy, on the day of survey they called to let me know they had finished and to make me aware of anything that had come up and the next day I received the report! Couldnt have asked for more!

    Response:
    Thank you so much Rebecca and we were delighted to do business with you.The DPS Team
  • Johanna Laibe

    Cambridge

    15/03/2022

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    Really professional and friendly

    Response:
    Thanks, Johanna, for your 5 star review, we very much appreciate it.The DPS Team
  • John Tudball

    Norwich

    14/03/2022

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    Dealt with entirely through email. Very fast response times, Homebuyers Survey level 2 report was delivered 3 working days after the survey took place, and was very detailed, including photos highlighting every asset inspected. Would happily use this company again.

    Response:
    Hi John, Thanks so much for your 5 star review and it was great doing business with you. The DPS Team
  • Chloe May

    Colchester

    13/03/2022

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    Nicki organised our survey on the house we are purchasing and they were very competitively priced. Nicki was able to organise this very quickly for us and Al provided our survey and report in a very timely manner. I would definitely recommend.

    Response:
    Thanks, Chloe-Ann for your 5 star review, we very much appreciate it.The DPS Team
  • Danielle Stennett

    Ipswich

    13/03/2022

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    The service at Dunford Penrose Surveyors Ltd is excellent!! Truly amazing. Every person I have spoken to has been really helpful. As a first time buyer I had a few questions and felt they were patient in answering my questions. I received my report the same day the survey had taken place! Super speedy and very polite man had called to give me a courtesy call to calm my worries about the house. I will definitely be recommending.

    Response:
    What a lovely review - thanks so much Danielle, it was a pleasure doing business with you.The DPS Team
  • Beth Wells

    Chelmsford

    7/03/2022

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    Very efficient service and great value for money. Great communication throughout the process.

    Response:
    Thank you Beth, much appreciated!The DPS Team
  • Yin Ling Ho

    Reading

    26/02/2022

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    I find it in Comparemymove.com, it provides 3 choices to me

    Response:
    Thank you for your 5 star review - we really appreciate it.The DPS Team
  • Gergana Spasova

    Chelmsford

    23/02/2022

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    The company was quick in responding to my emails. The survey was done in around a week from my request. The surveyor called me after the survey to tell me his overall opinion on the house and to explain what are the main issues with the house. He was friendly and made sure that all my questions were answered. The written report was given to me on the next day.Overall great company with quick and efficient surveying. Would recommend!

    Response:
    Gergana - thank you for your review, it's much appreciated, and it was a pleasure doing business with you.The DPS Team
  • Brian Cox

    Cambridge

    22/02/2022

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    Excellent service from start to finish. Professional and thorough report produced very quickly.Would definitely recommend the company.

    Response:
    Thanks, Brian, for your review - it was a pleasure working with you.the DPS team
  • Brian Cox

    Cambridge

    22/02/2022

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    Through a comparative website.

  • Hubert Lepper

    Reading

    16/02/2022

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    Excellent service! Isabell and William are great, super professional. Survey answered all my concerns. Fully recommend

    Response:
    Hi Hubert - thank you so much! Your lovely review is much appreciated!The DPS Team
  • Hazel Child

    Norwich

    12/02/2022

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    Very pleased with the communication and follow up of the survey . Professional company , would highly recommend .

    Response:
    Hi Hazel, thank you so much for your review, we appreciate it.The DPS Team
  • Adrian Monger

    Reading

    8/02/2022

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    Absolutely fantastic, would not fault anything. They were very informative on the day and their attention to detail was superb. They looked over specific parts of the property which I requested and made sure I was kept fully updated. The pack in which they write up was fantastic and enabled me to make an informed decision on my property. Thank you so much.

    Response:
    Hi AdrianWhat a lovely review - thank you so much.The DPS Team
  • Jack Kendall

    Chelmsford

    7/02/2022

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    Fantastic company with a quick and professional serviceWould highly recommend

    Response:
    Hi JackThanks for your review, which we really appreciate!The DPS Team
  • James Dodd-Jones

    Norwich

    24/01/2022

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    Very helpful. Speedy service and informative report.

    Response:
    Thank you, James, for your review. A pleasure doing business with you.The DPS Team
  • Sam Spriggs

    Colchester

    23/01/2022

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    They did a stellar job with my survey, giving a competitive price with great communication from the start.The survey was done very soon after request, and a very comprehensive report was given. I was very impressed, thank you!

    Response:
    Hi Sam - thank you so much for your review, we really appreciate it.The DPS Team
  • Emma Cousins

    Ipswich

    22/01/2022

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    Excellent service, surveyor really knowledgeable, overall very happy with the report.

    Response:
    Emma, thank you for your review, we really appreciate it. Good to do business with you.The DPS Team
  • Sean-Paul Taylor

    Chelmsford

    18/01/2022

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    From the moment Isabella called me, she put me at ease by answering all my preliminary questions regarding the survey. I found the professionalism to impeccable, even with me not making a decision straight away and shopping around on cost, which could not be beaten. The following day I confirmed my survey and this was carried out within 4 days. On the day of the survey I was called by the surveyor who was extremely knowledgable by giving me updates on the property and what the report consisted of. I have now received my full report with recommendations and cannot recommend Dunford Penrose anymore! I will 100% be using them again in the future and also recommending to friends and family. Thank you for everything!

    Response:
    Sean-Paul, thank you for your review, it's much appreciated, and it was a pleasure doing business with you.The DPS Team
  • Sara Quinton

    Norwich

    17/01/2022

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    Survey was booked within a week of instructing. The surveyor called me while still in the property to discuss and then sent us his report the next day. Very pleased with the service, would definitely recommend.

    Response:
    Dear SaraThank you for your review, it's very much appreciated.The DPS Team
  • Joanna Wormald

    Reading

    14/12/2021

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    Booked a Home Buyer Level 2 survey and they were able to do it one week later. After it had been carried out the surveyor called me to go through the main points which was helpful; luckily there were no major issues, and the full written survey was emailed to me the next working day. Very pleased with the prompt efficient service and the value for money.

    Response:
    Dear Joanna Thank you for your review and it was a pleasure doing business with you. The DPS Team
    More Information

    Areas Covered

    Blackburn (BB), Bradford (BD), Bolton (BL), Bristol (BS), Carlisle (CA), Cambridge (CB), Chelmsford (CM), Colchester (CO), Coventry (CV), Crewe (CW), Durham (DH), Blackpool (FY), Gloucester (GL), Harrogate (HG), Hereford (HR), Ipswich (IP), Lancaster (LA), Leeds (LS), Newcastle-upon-Tyne (NE), Nottingham (NG), Newport (NP), Norwich (NR), Preston (PR), Sheffield (S), Sunderland (SR), Stoke-on-Trent (ST), Telford (TF), Tonbridge (TN), Worcester (WR), Wolverhampton (WV)

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