Great communication throughout
After being let down by another surveyor reliable surveyors really lived up to their name within 7 of paying for the survey it was done and I had the report. Great service from start to finish, highly recommend!
Very good and Professional experience
Great service and very quick to come back to me
Spoke to Jordan and had Robert as representatives, top guys! Both we easy to talk to and helped me understand the lingo. As a first time buyer, I was sure of all things but they both went above and beyond what was expected of them to help assist. I would definitely use again and no qualms 100% recommendation to all!
Received the survey same day, very impressed
I was really happy with the service provided by this company. They managed to fit me in quickly and then provide the report within a day or two. The report was thorough and identified some problems I was unaware of, which we were then able to raise with the sellers. The surveyor also called me to talk me through the report and offered some practical suggestions for how we could repair some of the issues, which was appreciated.
**Reviewer chose not to add any additional details**
Great service from start to finish ...
Absolutely amazing and personal and listened and made you feel like a really valued customer.
Reliable Surveyors put us in touch with Guy our surveyor, he telephoned after he had conducted his survey on the property we hope to buy and gave as immediate feedback which helped us be aware of what would be brought up in his survey. He responded to text message and was available on the telephone to discuss any concerns.
Cancelled twice but got in on the third attempt
Surveyor rang after to give us gist of survey, but then survey didn't come when she said it would so had to chase (but seem to have to chase everyone when moving house!)
I made specific and reasonable requests that were not adhered to.
I had to chase the completed survey which arrived late.
I was ignored by Reliable surveyors as soon as I gave them my money.
The survey was too vague and I don't think it's the fault of the surveyor, it was a problem with Reliable Surveyors communicating our needs to them.
They’re timelines are misleading. If they say they can get someone out between 1 week and worse case scenario 2 weeks, it means at the end of 2 weeks. When they say you’ll get the report within 5 business days, it means late evening on the very last day.
Considering both the seller and myself were after a quick sale, this did slow down the process for us. Had I known they would be this slow, I would not have chosen them.
After speaking to reliable surveyors and accepting the price and paying upfront for the survey everything was great even with the promise of signed Rio Ferdinand shirt. Then it all went downhill, first the surveyor missed the appointment cos his car broke down fair enough he has no control of that, the advertised offer was to complete and return the report in 3-5 working days, as of the 7th day and I've not yet received the report, after numerous phone calls and broken promises of ''it will be with you today'' then the last excuse was he had the wrong email address but you emailed me a receipt and appointment date so how could that be? I'm still waiting for the report and I'm etching closer to a contract exchange date not knowing fully what I'm buying
I wouldn't use them again. They were above the average price for a structural survey. I waited for over a week for the report, and only recieved it after prompting them. They were very eager to take my money on booking but then never followed up any phone calls or emails (regarding the late report). It took a lot of chasing, though they did give a very small refund. However, we met the surveyor at the property on the day and he was very he very helpful and followed up with a telephone conversation after the survey.
Struggled to get hold of my surveyor afterwards to discuss - ended up being passed to a superior once I chased a couple times but overall didn't have a great experience or feel overly confident with the outcomes of my survey
Very poor communication - the surveyor we had never called the day before the survey as specified in the arrangement and in fact was never available to speak to.
It is very ironic that the name is reliable! Jordan was very good on the phone taking my money but unfortunately that was the most helpful anyone was throughout this process.
The communication was awful!I I had to chase answers every time and was always told someone else would call me “in two minutes I promise” (this happened at least 10 times because the seller was being awkward with access) and the times I actually received a call back..it was hours later.
I was told that I would get a phone call after the survey to discuss general opinions; clarify it had taken place.. this did not happen. I then waited until 10mins before they closed on the 7th day to check that I would be receiving the results and I was VERY rudely told that “THE DEADLINE HASNT BEEN MET YET”(because 10 minutes makes all the difference) and stated that he is including travel time home in the deadline and I would receive it before 7pm, which I didn’t. I THEN received a call from the surveyor at 9pm to say he hasn’t written it at all and I would have it by 9am tomorrow, which I DIDN’T! It arrived 4:30pm a day late, after I chased it three times and was called a liar for expecting it!! I would never recommend!!!
Reliable Surveyors allowed me to purchase a flat with dangerous cladding. Go somewhere else!
Don’t trust them! Extremely unreliable! It’s totally ironic that they call themselves reliable surveyor!
Their surveyor postponed the survey without informing me.
I didn’t get the report even after 5 days of the survey. They couldn’t give any assurance on the issue or the report.
They jeopardized my purchase by wasting a lot of time.
You would definitely regret if you use them. I definitely regretted my choice. It’s not only a huge waste of money but also a huge waste of time and adding extra stress on the process of purchase of a flat!