Based in London, Reliable Property Group are a RICS registered London chartered surveyors. We cover most areas in the UK, offering our RICS Home Survey Level 2 and RICS Home Survey Level 3. We are a team of highly professional and skilled surveyors who are on hand to help.
We have an in-depth experience of the industry and we aim to bring our skills and knowledge to every survey we carry out. Our team always act in a professional manner, delivering a service of high-quality always.
We oversee our professional and hand-picked panel of RICS registered, highly qualified chartered surveyors.
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Compare House ClearanceReading
11/09/2023
Great communication and booked at very short notice. I would recommend using them.
Reading
30/08/2023
Really easy to set up and communicate with - great customer service and we were kept up to date, even a call from the surveyor on the day. Would recommend
London East
4/08/2023
London North
1/08/2023
Average price, not the cheapest by any means. Survey was as expected, mostly copyied and pasted text, with some small alterations. Took a 30-min phone call to get any idea of the details. Wouldn't particularly recommend.
Guildford
31/07/2023
The company may have too much structure and the communication between is not efficient. The pre-survey questionnaire is misleading. Surveyor claimed he had called but in fact no call has been received and no message been recorded. The survey report is long but most of the issue been passed to solicitor. Do not have specific problem solving professional comments. The report is an average report.
Harrow
26/07/2023
John was brilliant. He gave a very detailed 206pages review of our level 3 survey which helped us understand the property well.
Southend-On-Sea
9/07/2023
Very good is easy to get hold of was very quick to do the surveying and a very detailed report would recommend did a great job
London North
22/06/2023
The company is good, they move quickly and the survey was booked within 5 days. The price was competitive and the customer service was good. The only downside is the report was 139 pages and it was the same information repeated continuously throughout the report. It took me hours to read it and there was no summary of actions required at the end.
Reading
23/05/2023
Great service ! Quick communication, competitive price ! Survey was arranged promptly and after completion report arrived next day. Would recommend!
Reading
28/04/2023
At first all was well and the survey was booked in quickly but once I received the report only a homebuyers survey had been done and not a full structural survey. It's my first house purchase so it's lucky I had looked up what they meant as I didn't spot it at first. I asked for this to be corrected and was told there had been an oversight (surveyor said he was told the wrong one) and it would be looked into. I had to chase to get it rebooked and corrected. It's a good thing I saw it or I would have wasted a lot of money. Also a pain for the poor owner and her baby and dog having to sort out access twice but we got there in the end and the report came quickly. The surveyor himself was very good and responsive.
London West
14/04/2023
John (in Ealing, London) was so knowledgeable, gave a lot of great advices and I was able to ask tons of questions. The report was very detailed as well. Would definitely recommend and ask for John
Luton
9/02/2023
Very polite, competitive pricing. Survey carried out quickly, report was comprehensive and arrived within a few days.From start to finish, a great service.
Dartford
13/01/2023
Great customer service skills, quick and efficient. Ryan who I spoke with explained everything down to a T, the price was competitive, and had a full detailed report back within 48 hours of the inspection taking place. Couldn't recommend enough
Reading
23/12/2022
I have done level 2 survey but it's not what I was thinking. They just done whatever they can see with their naked eye. I felt survey report is like the coursework or my thesis I used to do in my university.
Sutton
25/10/2022
I found it from Comparemymove. Reliable is really reliable, highly recommended to people looking for survey services in London.
London South West
13/10/2022
My only request was that the survey would be undertaken by an mRICS qualified surveyor for ease of mind and this was the level of service quoted by the other surveyors. I was told that Reliable group do not utilise anyone below mRICS and was happy to proceed. To my surprise upon receive the survey, it was undertaken by an aRICS qualified surveyor. Extremely frustrating and not the service I had paid for.
London East
24/09/2022
Thorough report, however, no cost estimate for potential faults and repairs which would be quite helpful.Report was sent after chasing on e-mail 5d after survey (coudl be coincidence)
Stevenage
22/09/2022
Communication was an issue between booking team and surveyor as booked pre call but surveyor was not aware. I had booked time out of my work schedule and obviously was an issue when received no contact. The surveyor was good and recovered the situation after I had to chase the booking team to find out why call had not happened. The customer service was good and the company made special arrangements so survey could be completed quickly. Would recommend but they need to sort out their comms.
London East
21/07/2022
They are efficient and polite. Happy to use them again.
London East
4/07/2022
Brilliant, they provided an exceptionally quick turnaround time
Portsmouth
28/06/2022
Very efficient service and report sent to me the same day. Highly recommended.
Chelmsford
5/04/2022
I think the report was very thorough and very detailed.
London South East
19/03/2022
Perfect. Quick response and report after the survey was done.
Brighton
10/03/2022
Very straightforward, good customer service, very extensive level 2 report. Would definitely recommend.
Brighton
7/02/2022
Efficient and competitively priced.
Chelmsford
11/01/2022
Very transparent , clear and organised. Got an appointment straight away
London South East
2/01/2022
Lesley Prescott carried out home buyers survey at my address recently. She was polite, friendly, professional, explained and giving advised to any questions asked. The report was well documented, which we finished reading over the holiday periods. We have also been given the option to make contact if we have any questions recording the report.Will definitely recommend Reliable Property Group.Keep up the good work all..
London South East
27/12/2021
Only use this company if you need a tick box - the survey quality is poor and does not go into any level of detail. Initial communications were very good and prompt - they scheduled a survey and arranged the time with the selling agents directly. The survey came back 3 working days later (which was expected) and initially looked ok. However, I happened to visit the property the day before and noticed a large patch (about 1 sq m) of black mould on one of the walls. The survey had not mentioned this and actually said there are no evidence of any dampness in the walls. I raised it to them immediately and they just waived it away as a poor ventilation issue. No mention of health problems caused by black mould, no mention of potentially costly remediation works required... The whole point of getting a survey done is to get a list of potential issues with the property. How can I trust a company that misses a very visible issue and just acts like this is not a big deal? Complaints are not get getting answered in a timely manner and when pressed they just say they missed it because it went to the spam folder? Not a good experience.
Slough
1/12/2021
Patrik is the Surveyor. He is quite friendly and he called us during the Survey to check personally what are the key point that need to do detailed survey. Team is very friendly and we are very happy with the Survey performed. Very delighted that i have Chosen Reliable Property Group.
London South East
14/11/2021
The surveyor is very helpful and informative. The report is clear and precise with your photos to give a better picture of the property. Great value for money!
London South West
23/02/2021
very good report, Surveyor was very helpful and has done an excellent job.
Kingston-Upon-Thames
15/12/2020
Brilliant would definitely recommend them!
Kingston-Upon-Thames
4/11/2020
Reliable, efficient and thorough report.
Croydon
26/10/2020
After a slight 'hiccup' in telling me I hadn't yet sent the Consent Statement, which I had sent, the survey itself proceeded ok.
The survey report was excellent and I would recommend this company to anyone.
Kingston-Upon-Thames
22/10/2020
Courteous professional surveyor. Called before arriving and was wearing mask. All good
London South East
9/10/2020
Reliable surveyors were excellent from 1st communication to delivery of report. Highly recommend.
Dartford
13/09/2020
Report was late and not of good quality. Surveyor was very responsive but customer service was poor
Dartford
12/09/2020
Good communication, excellent advice and support!
Kingston-Upon-Thames
2/09/2020
Very good. Fast service and matched the rate of another surveying company. Would recommend.
Dartford
16/08/2020
Review was done on time, I was also able to email the surveyor prior to ask questions. The report provided was very detailed. Exactly what i needed.
Kingston-Upon-Thames
12/08/2020
Good thorough survey, would recommend
Rochester
10/08/2020
Speedy service very friendly and helpful on the phone highly recommend
Rochester
22/06/2020
Great communication throughout
Dartford
22/06/2020
Surveyor rang after to give us gist of survey, but then survey didn't come when she said it would so had to chase (but seem to have to chase everyone when moving house!)
Tonbridge
1/06/2020
After being let down by another surveyor reliable surveyors really lived up to their name within 7 of paying for the survey it was done and I had the report. Great service from start to finish, highly recommend!
Canterbury
25/05/2020
It is very ironic that the name is reliable! Jordan was very good on the phone taking my money but unfortunately that was the most helpful anyone was throughout this process.
The communication was awful!I I had to chase answers every time and was always told someone else would call me a??in two minutes I promisea?? (this happened at least 10 times because the seller was being awkward with access) and the times I actually received a call back..it was hours later.
I was told that I would get a phone call after the survey to discuss general opinions; clarify it had taken place.. this did not happen. I then waited until 10mins before they closed on the 7th day to check that I would be receiving the results and I was VERY rudely told that a??THE DEADLINE HASNT BEEN MET YETa??(because 10 minutes makes all the difference) and stated that he is including travel time home in the deadline and I would receive it before 7pm, which I didna??t. I THEN received a call from the surveyor at 9pm to say he hasna??t written it at all and I would have it by 9am tomorrow, which I DIDNa??T! It arrived 4:30pm a day late, after I chased it three times and was called a liar for expecting it!! I would never recommend!!!
London South West
24/04/2020
Reliable Surveyors allowed me to purchase a flat with dangerous cladding. Go somewhere else!
Kingston-Upon-Thames
1/04/2020
I made specific and reasonable requests that were not adhered to.
I had to chase the completed survey which arrived late.
I was ignored by Reliable surveyors as soon as I gave them my money.
The survey was too vague and I don't think it's the fault of the surveyor, it was a problem with Reliable Surveyors communicating our needs to them.
Guildford
30/03/2020
Very good and Professional experience
Guildford
22/03/2020
Great service and very quick to come back to me
London East
12/12/2019
Struggled to get hold of my surveyor afterwards to discuss - ended up being passed to a superior once I chased a couple times but overall didn't have a great experience or feel overly confident with the outcomes of my survey
Romford
24/10/2019
Spoke to Jordan and had Robert as representatives, top guys! Both we easy to talk to and helped me understand the lingo. As a first time buyer, I was sure of all things but they both went above and beyond what was expected of them to help assist. I would definitely use again and no qualms 100% recommendation to all!
London East
23/10/2019
Theya??re timelines are misleading. If they say they can get someone out between 1 week and worse case scenario 2 weeks, it means at the end of 2 weeks. When they say youa??ll get the report within 5 business days, it means late evening on the very last day.
Considering both the seller and myself were after a quick sale, this did slow down the process for us. Had I known they would be this slow, I would not have chosen them.
Dartford
15/10/2019
After speaking to reliable surveyors and accepting the price and paying upfront for the survey everything was great even with the promise of signed Rio Ferdinand shirt. Then it all went downhill, first the surveyor missed the appointment cos his car broke down fair enough he has no control of that, the advertised offer was to complete and return the report in 3-5 working days, as of the 7th day and I've not yet received the report, after numerous phone calls and broken promises of ''it will be with you today'' then the last excuse was he had the wrong email address but you emailed me a receipt and appointment date so how could that be? I'm still waiting for the report and I'm etching closer to a contract exchange date not knowing fully what I'm buying
London West
2/10/2019
Dona??t trust them! Extremely unreliable! Ita??s totally ironic that they call themselves reliable surveyor!
Their surveyor postponed the survey without informing me.
I didna??t get the report even after 5 days of the survey. They couldna??t give any assurance on the issue or the report.
They jeopardized my purchase by wasting a lot of time.
You would definitely regret if you use them. I definitely regretted my choice. Ita??s not only a huge waste of money but also a huge waste of time and adding extra stress on the process of purchase of a flat!
London North
19/08/2019
Very poor communication - the surveyor we had never called the day before the survey as specified in the arrangement and in fact was never available to speak to.
Chelmsford
15/08/2019
Received the survey same day, very impressed
London South East
9/08/2019
I was really happy with the service provided by this company. They managed to fit me in quickly and then provide the report within a day or two. The report was thorough and identified some problems I was unaware of, which we were then able to raise with the sellers. The surveyor also called me to talk me through the report and offered some practical suggestions for how we could repair some of the issues, which was appreciated.
London South East
8/08/2019
I wouldn't use them again. They were above the average price for a structural survey. I waited for over a week for the report, and only recieved it after prompting them. They were very eager to take my money on booking but then never followed up any phone calls or emails (regarding the late report). It took a lot of chasing, though they did give a very small refund. However, we met the surveyor at the property on the day and he was very he very helpful and followed up with a telephone conversation after the survey.
Twickenham
7/08/2019
Cancelled twice but got in on the third attempt
Romford
28/07/2019
Reliable Surveyors put us in touch with Guy our surveyor, he telephoned after he had conducted his survey on the property we hope to buy and gave as immediate feedback which helped us be aware of what would be brought up in his survey. He responded to text message and was available on the telephone to discuss any concerns.
London East
28/06/2019
**Reviewer chose not to add any additional details**
Harrow
10/05/2019
Great service from start to finish ...
Chelmsford
30/04/2019
Absolutely amazing and personal and listened and made you feel like a really valued customer.
RICS Home Survey Level 2
If you’re buying a modern house that’s in good condition and constructed with materials that are easily available, you’ll need a RICS Home Survey Level 2. Our Level 2 survey is an in-depth assessment on the condition of your house.
A RICS registered chartered surveyor will carry out a thorough examination of the property, searching for any hidden damage and defects. It’s vital to find any issues before you commit to purchasing the property, that way you’re made aware of the problems.
We will put together a report on what we find to be the most serious issues and how to go about fixing these. We will give the property a condition rating of either red, amber or green.
RICS Home Survey Level 3
If the property you plan on buying is a listed, old building that’s in poor condition, you will need our Home Survey Level 3 that's carried out by expert building surveyors. Our RICS building survey is the most comprehensive survey we offer, with the examination being more in-depth than our homebuyer report.
We will carry out a thorough assessment on the building’s structure as well as condition. This is important, especially if the property was built with unusual materials. We will be able to highlight if there’s any structural wall damage or movement.
We will present our findings in a clear to understand report, highlighting the major areas of concern to us.
Snagging Survey
If you would like a snagging survey for your new property, Reliable Surveyors can help you with this.
We will provide you with an internal and external survey of the property to ensure that the building has no major issues or concerns.
Party Wall
If you have any issues or queries about a party wall, it’s best to seek the advice and assistance of a professional party wall surveyor.
We can assist you with the party wall process and advise you on costs and the next steps you will need to take.
Areas Covered
Bromley (BR), Chelmsford (CM), Colchester (CO), Croydon (CR), Dartford (DA), London East (E), London East Central (EC), Enfield (EN), Guildford (GU), Harrow (HA), Ilford (IG), Kingston-upon-Thames (KT), London North (N), London North West (NW), Portsmouth (PO), Reading (RG), Romford (RM), London South East (SE), Slough (SL), Sutton (SM), Southend-on-Sea (SS), London South West (SW), London West (W), London West Central (WC)