They phoned me on the day to see if I had queries. He was extremely professional and friendly.
After the survey they called to see if I was happy with the survey and if I needed any help.
They booked in the survey for the next day, which was great, and the report followed a week after as promised. The report was clearly written and easy to understand. I did feel that there were a number of places where the surveyor was reluctant to give an opinion, instead referring me to third parties (gas engineer, electrician, damp specialist, flooring expert...). While I appreciate they can't be an expert in every area, it meant I didn't really have a clear view of whether there were actually any problems to deal with or if those were just standard comments.