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Moving Direct Conveyancing & Property Experts

Moving Direct Property

Poor
based on 5 reviews
member since September 2021
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Reviews & Ratings
Customer Reviews
  • Janet Leyland

    Nottingham

    8/01/2023

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    Luckily I was able to contact Heidi at Moving direct as the Conveyancing solicitors JMR Solicitors were diabolical and had no interest in liaising and Heidi managed to get me a refund and I managed to source separate conveyancing company to assist my sale My conveyancing solicitors did not answer my emails or return my calls and withheld paying my deposit back until Heidi approached them My personal advise to anyone do your homework and don't be in my position having to find a service at the eleventh hour

  • Diane Bunch

    Guildford

    3/01/2023

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    Poor communications throughout: unable to get hold of anyone to talk with as phones permanently engaged or on answerphone with no calls being returned; a number of documents had to be resent during the protracted sales period. Fully reliant on updates from my Buyer as to what was needed in the absence of communication from my Conveyancer. Unable to reach anyone by phone (41 calls made in one afternoon with no answer), I sent emails to explain things only to be accused of inundating the Conveyancer with emails and advised that my calls going answered showed just how busy the Conveyancer was! I was advised by the Conveyancer that the property had completed on Friday afternoon (16th December) and that I had to settle my Agent's invoice - but no money was transferred until Monday lunchtime (19th December). Just as well I wasn't waiting outside to move into a property! Finally received a call back on Monday saying 'sorry not sure why the proceeds weren't transferred'.This was the third property I have sold in three years and by far the worst experience I have ever had. I will not be recommending Ross Coates Solicitors arranged by Moving Direct to anyone. 0 stars awarded.

    Response:
    Hi Diane Thank you for your feedback and sorry to hear the above. Can i just ask did you contact us or Ross Coates directly when you mention the 41 calls? If you would be kind enough to drop me an email in full detailing the issues you faced i will look into this further and come back to you. I know December was a busy month for completions but we expect our clients to receive a better service even if its just a simple email or call to inform you your matter is being dealt with. I look forward to your email and will respond in full once received.Kind regardsHeidi
  • Hazel Jones

    Coventry

    11/12/2022

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    To start with they were slow and caused delays, they hard to get in touch with and we nearly lost our buyer. After putting some pressure on them they were fine, and got it though in the end.

  • Michael Ip

    Norwich

    17/10/2022

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    They are just a sales person for solicitor, once they win your work and pass on to their useless solicitors, you will not get any support whatsoever. Avoid if possible, they are cheap for a reasons!!

  • Dev Daworaz

    London East

    20/06/2022

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    Once contract for the conveyancing was agreed and a solicitor was arranged (i.e. the sale was allocated to a solicitor) everything just slowed down. It was hard to speak with the assigned solicitor. Queries were taking long to be directed, for example, it took them around 10 days for a query sent to them by the buyer's solicitor to be re-sent to me. Such delays obvioulsy means delays in Exchange and then Completion.

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    Areas Covered

    St-Albans (AL), Birmingham (B), Bath (BA), Blackburn (BB), Bradford (BD), Bournemouth (BH), Bolton (BL), Brighton (BN), Bromley (BR), Bristol (BS), Cambridge (CB), Chester (CH), Chelmsford (CM), Colchester (CO), Croydon (CR), Canterbury (CT), Coventry (CV), Crewe (CW), Dartford (DA), Derby (DE), Durham (DH), Darlington (DL), Doncaster (DN), Dorchester (DT), Dudley (DY), London East (E), London East Central (EC), Enfield (EN), Blackpool (FY), Gloucester (GL), Guildford (GU), Harrow (HA), Huddersfield (HD), Harrogate (HG), Hemel Hempstead (HP), Hereford (HR), Halifax (HX), Ilford (IG), Ipswich (IP), Kingston-upon-Thames (KT), Liverpool (L), Lancaster (LA), Leicester (LE), Lincoln (LN), Leeds (LS), Luton (LU), Manchester (M), Rochester (ME), Milton Keynes (MK), London North (N), Nottingham (NG), Northampton (NN), Norwich (NR), London North West (NW), Oldham (OL), Oxford (OX), Peterborough (PE), Portsmouth (PO), Preston (PR), Reading (RG), Redhill (RH), Romford (RM), Sheffield (S), London South East (SE), Stevenage (SG), Stockport (SK), Slough (SL), Sutton (SM), Swindon (SN), Southampton (SO), Salisbury (SP), Southend-on-Sea (SS), Stoke-on-Trent (ST), London South West (SW), Tonbridge (TN), Torquay (TQ), Truro (TR), Twickenham (TW), Southall (UB), London West (W), Watford (WD), Walsall (WS), Wolverhampton (WV)

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