My Home Move Conveyancing

My Home Move Conveyancing

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based on 71 reviews
member since September 2021
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Reviews & Ratings
Customer Reviews
  • B Peter

    Colchester

    9/02/2024

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    Due to budget i was driven to a national specialist not a local conveyance.They were great! When house #1 fell through as the agent was hopeless and the vendor a lunatic the team were understanding and sensible in transferring effort and unused funds to the next one.My solicitor was diligent, patient, communication excellent and when it all come together, just brilliant.The online portal they use is very easy to use and a great value added item.

    Response:
    Hi, thank you for taking the time to leave your review! It’s great to hear you had such a positive experience. We will make sure to pass your feedback onto the team.
  • Ben Worley

    Exeter

    3/02/2024

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    Service was appalling. Not worth the savings made at all because the chosen solicitor took 5 months to do a simple first time purchase without chain.Totally unprofessional correspondence and constant prompting to get anything done. Would not recommend ever.

    Response:
    Hi, thank you for taking the time to leave your review! We will make sure to pass your feedback onto the team.
  • Daniel Brown

    Colchester

    1/02/2024

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    As a first time buyer I was very much in the dark but was always able to get hold of someone over the phone or by email who had the answers to any ans all of my questions.

    Response:
    Hi, thank you for taking the time to leave your review! It’s great to hear you had such a positive experience. We will make sure to pass your feedback onto the team.
  • Janice

    Coventry

    13/01/2024

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    All correspondence and emails was responded to quickly. Was kept informed along the way. Everything was dealt with efficiently with an approachable proffered and helpful manner.Would highly recommend and use again - Thank you

    Response:
    Hi, thank you for taking the time to leave your review! It’s great to hear you had such a positive experience. We will make sure to pass your feedback onto the team.
  • Holly White

    Birmingham

    10/01/2024

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    Very knowledgeable and polite to speak with, never a long wait to get through on the phone and every question was answered

    Response:
    Hi, thank you for taking the time to leave your review! It’s great to hear you had such a positive experience. We will make sure to pass your feedback onto the team.
  • Ita Stephenson

    London North

    5/12/2023

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    Terrible customer service, never got a call back even when promised, never read emails unless I called and asked them to check. Reviewing documents takes an unnecessarily long time (1 week) even if the other side has accidentally sent a blank email with no attachments - it gets put in a 'que' to then be reviewed. To make things even worse the Vendor was with the same firm (Premier Property Lawyers) and had a completely incompetent solicitor who delayed the process by 6 weeks as they were too lazy to read the file when the case was transferred to them. They were unable to understand many legal documents, terminology and basic processing. I have learned it's really worth paying a bit extra to a local company who actually cares.

    Response:
    Hi, thank you for your feedback. We have passed it on to the conveyancing team at Premier Property Lawyers.
  • Husnain

    Twickenham

    23/11/2023

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    They were great and helpful. No issues during the process and answered all the queries

    Response:
    Hi, thank you for taking the time to leave your review! It’s great to hear you had such a positive experience. We will make sure to pass your feedback onto the team.
  • Mehdi Dehnavi

    Twickenham

    23/11/2023

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    It was a horrible experience and I was about to lose my money and the property

    Response:
    Hi, thank you for your feedback. We have passed it on to the conveyancing team at Premier Property Lawyers.
  • Chelsea Eaton

    Guildford

    11/11/2023

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    They where great , couldnt recommend more. Helped us buy are dream house !

    Response:
    Hi, thank you for taking the time to leave your review! It’s great to hear you had such a positive experience. We will make sure to pass your feedback onto the team.
  • Andrew Twyman

    Cardiff

    9/11/2023

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    Fantastic service, the online hub was very handy, being able to submit documents online, download/view any documents whenever I wanted, keep track of my progress etc

    Response:
    Hi, thank you for taking the time to leave your review! It’s great to hear you had such a positive experience. We will make sure to pass your feedback onto the team.
  • Philip Bolt

    Rochester

    2/11/2023

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    Good service but need to answer the phone a bit more

    Response:
    Hi, thank you for taking the time to leave your review! It’s great to hear you had such a positive experience. We will make sure to pass your feedback onto the team.
  • Syed Ali Rizvi

    Newcastle-Upon-Tyne

    2/11/2023

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    Very professional, start to finish and their online portal is really helpful in managing the entire process

    Response:
    Hi, thank you for taking the time to leave your review! It’s great to hear you had such a positive experience. We will make sure to pass your feedback onto the team.
  • Sarah Vyse

    Blackburn

    2/11/2023

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    Awful. Previously had dealings with premier property lawyers and swore never to use them again. Extremely disappointing and annoying that they branded themselves as my home move then changed branding part way through the process. Slow service and constant need to chase. Extra charges added without permission and only needed due to their appalling service. Would never recommend this company to anyone

    Response:
    Hi, thank you for taking the time to leave your review! We will make sure to pass your feedback onto the team.
  • Gaynor

    Reading

    9/10/2023

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    google search brought up my home move and we thought we would try an online conveyancer as it seemed value for moneyWe would definitely use the company again and their recommendation of Scott Rees was really good

    Response:
    Hi, thank you for taking the time to leave your review! It’s great to hear you had such a positive experience. We will make sure to pass your feedback onto the team.
  • Annabel Whitbury

    Gloucester

    9/10/2023

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    Made buying my first house relatively stress free! Excellent communication between both solicitors, estate agents and myself so I always knew what was happening. I even got some money back at the end that wasnt used for the searches! Very happy with the service and Rachel was very helpful and quick to respond.

    Response:
    Hi, thank you for taking the time to leave your review! It’s great to hear you had such a positive experience. We will make sure to pass your feedback onto the team.
  • Adam Higgins

    Kingston-Upon-Thames

    9/10/2023

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    The online portal is great and handy to use.Overall the communication wasnt great as we had to chase up a lot to get updates on what we should be doing next.One time the sellers solicitors had also told us that they hadnt heard from our solicitor for just over a week.We had also been given incorrect information when it came to paying our deposit using our LISA, which we checked with our provider and they said what PPL were telling us was false, so this added a bit of stress to the situation.

    Response:
    Hi, thank you for taking the time to leave your review! It’s great to hear you had such a positive experience. We will make sure to pass your feedback onto the team.
  • Richard Eltham

    Oxford

    3/10/2023

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    Awesome, Rachel was amazing, always on top of everything unlike the vendors solicitor!

    Response:
    Hi, thank you for taking the time to leave your review! It’s great to hear you had such a positive experience. We will make sure to pass your feedback onto the team.
  • Hafsah Javed

    Slough

    26/09/2023

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    Lot of hidden charges added which were not there in original quote

    Response:
    Hi, thank you for taking the time to leave your review! We will make sure to pass your feedback onto the team.
  • Robert Bridges

    Doncaster

    20/09/2023

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    Outstanding from start to finish. Communication was excellent, everything was made clear and the eWay platform was easy to use. My conveyancer, Annie Longmuir, was fantastic, cant recommend her highly enough.

    Response:
    Hi, thank you for taking the time to leave your review! It’s great to hear you had such a positive experience. We will make sure to pass your feedback onto the team.
  • Kalliopi Othonaiou

    Birmingham

    20/09/2023

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    No issues, professional and efficient.

    Response:
    Hi, thank you for taking the time to leave your review! It’s great to hear you had such a positive experience. We will make sure to pass your feedback onto the team.
  • David Norman

    Slough

    18/09/2023

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    I found my conveyancer helpful and informative All seems to be going well

    Response:
    Hi, thank you for taking the time to leave your review! It’s great to hear you had such a positive experience. We will make sure to pass your feedback onto the team.
  • Brannan Morris

    Cardiff

    12/09/2023

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    Exceptional

    Response:
    Hi, thank you for taking the time to leave your review! It’s great to hear you had such a positive experience. We will make sure to pass your feedback onto the team.
  • Kathryn Urch

    Bristol

    5/09/2023

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    Excellent service

    Response:
    Hi, thank you for taking the time to leave your review! It’s great to hear you had such a positive experience. We will make sure to pass your feedback onto the team.
  • Giulia Vigorito

    Croydon

    5/09/2023

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    We were first-time buyers and loved the use of the dashboard to be able to see how far along we were in the process. We had no issues during the whole move and got the keys 2 hours earlier than expected on the day.Our conveyancer helped explain every step of the way and was easy to contact throughout.

    Response:
    Hi, thank you for taking the time to leave your review! It’s great to hear you had such a positive experience. We will make sure to pass your feedback onto the team.
  • Harry Barron

    Milton Keynes

    1/09/2023

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    The whole process was unnecessarily slow. During the first 3 months of the purchase, PPL did very little work on my case at all. The lease was being extended by the previous owner and I feel that my case was therefore put to the bottom of the pile and nothing was done on it. This meant that when the lease extension was sorted by the seller, some 3 months after instruction, the bulk of the legal work was still outstanding when it could have realistically been done. A chain free purchase took 6 1/2 months. Then to top it off, 400 was added to my bill at the end for leasehold related costs, even though these costs should have been foreseeable at the point of quote, knowing that the work was for a leasehold property. Further I this, every time I phoned my conveyancer the phone would say that he was unavailable. When I selected the option to speak to another conveyancer Steve would often then pick up the phone. I suspect that this "out of office" response was put on all the time to put people off calling in.

    Response:
    Hi, thank you for taking the time to leave your review! We will make sure to pass your feedback onto the team.
  • Whitney Gee

    Portsmouth

    24/08/2023

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    Would not recommend if you are not on a budget. Worth paying more for a firm which does not overload their conveyancers. I was faced with errors in my quote, the team not replying to my email queries, issues on the day of exchange and completion which could have been prevented.

    Response:
    Hi, thank you for taking the time to leave your review! We will make sure to pass your feedback onto the team.
  • Karolina Krzak

    Leeds

    23/08/2023

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    Very friendly, everything was explained to us, clear messages. Would recommend! Thank You.

    Response:
    Hi, thank you for taking the time to leave your review! It’s great to hear you had such a positive experience. We will make sure to pass your feedback onto the team.
  • Neil

    Wakefield

    20/08/2023

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    Very good service, placed me in the hands of good people who sold and bought properties for me in 9 weeks. I do have another property for sale, just started so lets hope I get the same level of service

    Response:
    Hi, thank you for taking the time to leave your review! It’s great to hear you had such a positive experience. We will make sure to pass your feedback onto the team.
  • Shannon Hathaway

    Peterborough

    11/08/2023

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    Brilliant my solicitors was very good. Constantly aware what was happening and fast.

    Response:
    Hi Shannon, thank you for taking the time to leave your review! It’s great to hear you had such a positive experience. We will make sure to pass your feedback on to the team.
  • Angela

    Bournemouth

    9/08/2023

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    Extremely difficult to speak to rhe assogned lawyer, poor or no explanations, bad communication, slow.

    Response:
    Hi Angela, thank you for taking the time to leave your review! We will make sure to pass your feedback onto the team.
  • Mark Thomas

    Blackpool

    8/08/2023

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    This company are brilliant and their set up is really transparent. The app gave me full transparency in what was going on with my house sale. Whatever I asked for was no problem and was acted on immediately on that day . Communication was fantastic which with my previous experience in solicitors as not been good. Overall would I use My Home Move Conveyancing again 100%.. And if you are assigned there conveyancer employee Ellie Baines it will be a bonus because she was fantastic..

    Response:
    Hi Mark, thank you for taking the time to leave your review! It’s great to hear you had such a positive experience. We will make sure to pass your feedback onto Ellie.
  • Michael

    Oxford

    3/08/2023

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    A competent and professional service, which offers excellent value for money, and the security of knowing that you will not be charged a large fee if the transaction falls through. In our case the transaction was more complicated than expected, and having a fixed-fee arrangement in place was reassuring.

    Response:
    Hi Michael, thank you for taking the time to leave your review! It’s great to hear you had such a positive experience. We will make sure to pass your feedback onto the team.
  • Chloe Rogers

    Wolverhampton

    26/07/2023

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    Initially was put with premier property solutions and found out my home move was part of the same company and switched. Saving around 750 despite sticking with the same conveyancer.Due to buying from a company who already had searches done the sale was able to go through within 2 months however this seemed to require a lot of following up with the conveyancer to keep things moving. This included many emails where he seemed to forget previous conversations completely. Also took leave without warning right before and after intended exchange and completion dates. Exchange was supposed to take place on the Friday but nothing happened until around 3pm, it was then still not done by 4 and I was made aware that he had finished for the week and couldn't be back until the following Thursday, the day before the intended completion date.I was then told I would have to pay 135 because of completion being less than 3days from exchange and they wouldn't be able to delay completion without re-requesting funds from my lender which could cause further delays.A month after completion I had a letter from HMRC for a 100 penalty due to a form being submitted late which I had to chase them to pay

    Response:
    Thank you for taking the time to leave your review. All feedback is important to us. We have passed your feedback on.
  • Daniel Warr

    Chelmsford

    25/07/2023

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    Very helpful and efficient

    Response:
    Hi Daniel, Thank you for taking the time to leave your review! It’s great to hear you had such a positive experience.
  • Lizzie Hill

    Sheffield

    22/07/2023

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    I found this company really good in comparison to previous Conveyancers I have used in the past. I liked the eway portal which made reading docs and completing tasks easy, and also it was a good way of sending documents over to them. I used them for selling and buying a property and both transactions went smoothly. I would use again and recommend.

    Response:
    Hi Lizzie, Thank you for taking the time to leave your review! It’s great to hear you had such a positive experience.
  • Melissa

    Chester

    11/07/2023

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    I can't rate My Home Move Conveyancing enough, this is the second time we have used them, the first was for the sale of a property and the second was a year later when we purchased our home. The portal is brilliant and is updated in real time which is a real gem.The purchase should have been plain sailing but due to number of reasons it wasn't. Paula Morris, our conveyancer, was absolutely brilliant. She was responsive, empathetic and really pushed the chain when there were delays in responding and agreeing exchange/completion dates.

    Response:
    Hi Melissa, Thank you for taking the time to leave your review! It’s great to hear you had such a positive experience.
  • Debbie Beardall

    Leicester

    6/07/2023

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    Very easy. Everything was done online and via email.

    Response:
    Hi Debbie, thank you for taking the time to leave your review! It’s great to hear you had such a positive experience. We will make sure to pass your feedback on.
  • Lucy

    Liverpool

    4/07/2023

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    Online, okay to use Emma was very good for me

    Response:
    Hello Lucy, Thank you for taking the time to share your feedback. We are pleased to hear you had a good experience with us.
  • Natalie Thompson

    Southend-On-Sea

    30/06/2023

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    No complaints

    Response:
    Hello Natalie, Thank you for taking the time to share your feedback. We are pleased to hear you had a good experience with us.
  • Georgina Brown

    Southampton

    19/06/2023

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    Absolutely brilliant. Efficient, reasonably priced and a pleasure to deal with.

    Response:
    Hello Georgina, Thank you for taking the time to share your feedback. We are pleased to hear you had a good experience with us.
  • Andrew Swift

    Reading

    14/06/2023

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    All very easy to deal with, everything on time and no dramas. Uday did a good job

    Response:
    Hello Andrew, Thank you for taking the time to share your feedback. We are pleased to hear you had a good experience with us.
  • Florin

    Newport

    12/06/2023

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    Hats off! Absolutely delighted with the service I received! From day one to moving, always replied my emails ( sent lots ) and always made things clear in plain English. Sheila was brilliant, very patient and always there for me when I needed her.Highly recommend, they went above and beyond!THANK YOU!

    Response:
    Hello Florin, Thank you for taking the time to share your feedback. We are pleased to hear you had a good experience with us.
  • Patricia Birks

    Exeter

    3/06/2023

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    Fantastic communication all the way, easy to use dashboard and great price . Would definitely recommend

    Response:
    Hello Patricia, Thank you for taking the time to share your feedback. We are pleased to hear you had a good experience with us.
  • Derek Galil

    Stoke-On-Trent

    3/06/2023

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    You get what you pay for!Extremely stressful experience with these guys.Everything is online, no personal greetings in the emails, no support whatsoever, automated replies, robotic phone calls and complete lack of urgency with no appreciation of how stressful buying a house can be!Id have rather spent a couple of extra hundred quids with a local solicitor instead and get treated like a human not just a case number!Finding a solicitor is not something you look to save money on, youll pay more in stress and anxiety!Fair to say, they did manage to exchange the contracts.

    Response:
    Hi Derek, Thank you for taking the time to leave your review. All feedback left is important to us, we're sorry you didn't have a good experience with us. We will be sure to pass this feedback on to the team.
  • Jayne Smith

    Rochester

    16/05/2023

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    I was apprehensive about having an 'online' conveyancer, however, MyHomeConveyancing were very professional and the process was easy and simple. Ellie was also easily contactable whenever I needed to talk to her.

    Response:
    Hello Jayne, Thank you for taking the time to share your feedback. We are pleased to hear you had a good experience with us.
  • Tejinder Gupta

    Leicester

    15/05/2023

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    Awful company to use would not recommend, they don't read notes before responding to other party making you look stupid and jeopardising house sale.

    Response:
    Hi Tejinder, Thank you for taking the time to leave your review. All feedback left is important to us, we're sorry you didn't have a good experience with us. We will be sure to pass this feedback on to the team.
  • Richard Challenor

    Wolverhampton

    25/04/2023

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    I'd highly recommend using My Home Move Conveyancing. Their help and speed, along with the use of the eWay system to track everything, made the whole process move quicker and easier than my previous house moves.Even with the purchaser's solicitor delaying the whole process, including making the exchange happen on the day of completion, Rachel and her team were constantly pushing for things to get done and always kept me informed.They were also always available immediately whenever I contacted them.Highly recommended.

    Response:
    Hello Richard, Thank you for taking the time to share your feedback. We are pleased to hear you had a good experience with us.
  • Noelle

    York

    17/04/2023

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    Decided to go with my Home Move Conveyancing from reading the reviews and competitive price.After getting 2 different quotes and querying it we were finally given a quote (subject to checks etc) and then we received our case handler. Doubts kicked in as Yolanda business picture wasn't professional compared to others we have seen ( it was more a social media image) and she then provided a 3rd different quote, I asked her about it but she didn't seem confident nor interested when challenged this then left massive doubts about the company, I asked if it would be possible to have a new case handler.We then got Thomas who provided much more confidence and ease, the only bug bare was not being informed about a search that incurred an additional charge otherwise. Great service from Thomas (and professional business picture)

    Response:
    Hi Noelle, thank you for taking the time to leave your review! We will make sure to pass your feedback onto Yolanda & Thomas.
  • Ben Miller

    Bolton

    16/04/2023

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    The team were fantastic, communication was clear and easy. They were easy to contact if I needed and responded quickly. Highly efficient.

    Response:
    Hi Ben, thank you for taking the time to leave your review! It’s great to hear you had such a positive experience. We will make sure to pass your feedback onto the team.
  • Kerry Taylor

    Coventry

    5/03/2023

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    When Annie took control of my case she was going exceptional.Thank you Annie for all your helpKind regardsKerry Taylor

    Response:
    Hello Kerry, Thank you for taking the time to share your thoughts with us, we are extremely pleased to hear you had an excellent service from Annie and your feedback will be passed on. Thank you.
  • David Sitch

    Portsmouth

    5/03/2023

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    Excellent service everything done very quickly no issues

    Response:
    Hello David, Thank you for taking the time to share your feedback. We are pleased to hear you had a good experience with us.
  • David Clark

    Guildford

    14/02/2023

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    Communication was the poorest I've experienced (in 4 moves). The 'direct' number for the conveyancer always went to voicemail; it took 2-3 days for emails to be answered (and some were ignored). You can call the sales team easily, but they have limited access so can only really log a request for a callback. This was really frustrating when there was a simple but time-sensitive question that needed answering. I wouldn't use them again

    Response:
    Hi David, Thank you for taking the time to leave your review. All feedback left is important to us, we're sorry you didn't have a good experience with us. We will be sure to pass this feedback on to the team. ^Maisy
  • Yuvi Patel

    Cardiff

    10/02/2023

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    Great communication and an easy to use service. Made my experience easy thanks to Vicky

    Response:
    Hi Yuvi, Thank you for taking the time to leave your review! It’s great to hear you had such a positive experience. We will make sure to pass your feedback onto Vikki.
  • Niall Mannix Geoghegan

    Coventry

    14/01/2023

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    I can see them being efficient for the easiest of sales, but once it gets any more complicated than a freehold it all falls apart. Impressive how poor communication can be between solicitors in the same firm. If you want to have to constantly chase for any updates and to have 6 months of your life wasted then this is the firm for you.

    Response:
    Hi Niall, Thank you for taking the time to leave your feedback. I have sent your comments on to your Conveyancer and the Management team to see where improvements can be made.
  • Lucy Hale

    Bristol

    20/12/2022

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    Received a terrible service from my conveyor, she was unresponsive to all my emails, voicemails and messages with colleagues. Frequent mistakes were made, resulting in a stressful experience with our sellers and estate agent, and a penalty fee from HMRC. The experience was extremely stressful

    Response:
    Hi Lucy, thank you for sharing your feedback with us. We take all feedback very seriously and would like to investigate this further for you. If you could supply your case reference number, as it will enable us to locate your case file and escalate the issues that you have raised.
  • Matt Hindle

    Derby

    16/12/2022

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    Individually, all my conveyancers were great. However, it was advertised as being online-only, and I spent more time in phone calls and sending physical signed copies of docs than I would have expected.

    Response:
    Hi Matt, Thank you for taking the time to leave us a review. We do however need hard copies of documents on occasions to progress the transaction. We apologise that this was not explained to you on this occasion.
  • Nadeem Asghar

    Manchester

    13/12/2022

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    Absolute garbage and ended up doing quite a bit of the work myself, and even then 6 months later no property, an expired mortgage offer and a frustrated vendor. My alleged solicitor Gemma Hoyle took more time off sick than she did working, and failed to read emails as much as 3 weeks old. This delayed everything and in the end, it was just too late and I lost my apartment. They don't even know what they're doing and other staff are picking up the trails of mess left behind by these so called lawyers, so you'll get half answers. Just pay the extra 400/500 and go for a better company.

    Response:
    Hi Nadeem, Thank you for taking the time to leave a review. We're sorry you weren't happy with the service on this occasion. Someone should have been following up your case in your Conveyancers absence, as yes she was unfortunately not well. I will however follow this up with Management to investigate.
  • Faye Al-Hindawi

    Reading

    2/12/2022

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    Great! Would definitely recommend to friends and family. Ria was brilliant, always on hand to help.

    Response:
    Hi Faye, thank you for taking the time to leave your review! It’s great to hear you had such a positive experience and that you enjoyed working with Ria.
  • Camilla Davis

    Twickenham

    23/11/2022

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    I know they may be cheap but better pay 2000 and have the property in 4 weeks. They have no time to do your conveyancing. Unprofessional, inefficient. They will not care about any of your complaints. They do not read your emails until you swear at them.They failed to purchase my property, and I lost my house. They messed around for 5 months and did nothing until the seller and estate agent had also fed up. The clerk dealing with my case Ms. Coaker had no capacity to do conveyancing or exchange on my property. happened although they had my money in the account and clear instructions. They have no time to deal with your case. The receptionists were nice and gave me information but this is as far as this goes. Manager Mr. Evans takes no care or notice of any of your complaints. Do not waste your time and health and money spent to call them for 6 months.

    Response:
    Hello Camilla, We’re truly sorry to hear that you were not happy with the communications or level of service that you received. We want to ensure we are providing the best service possible and have fed this back to the management team to investigate where improvements can be made. Thank you for taking the time to leave your review.
  • Katie Norris

    Bath

    4/10/2022

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    So convenient and transparent. App is a little clunky but the dashboard more than makes up for it. Didnt have to talk to anyone on the phone beyond initial conversations which is great for me as I am very nervous on the phone.

    Response:
    Hello Katie, Thank you for taking the time to leave a review. It's fantastic news to hear that you have had a positive experience with your Conveyancer, our service and eWay.
  • James Daintree

    Stevenage

    4/10/2022

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    Very attentive, always on hand to answer any questions we had. Polite, efficient, good price, professional. Would recommend

    Response:
    Hi James, Thank you so much for taking the time to leave us a review, it really helps us whether it's good or bad feedback. I am happy to hear that our team was there for you, and that your Conveyancer was there to answer all your questions.
  • Anthony Kearns

    Romford

    9/09/2022

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    They were perfectly fine, under the actual conveyancing firm came along - and they were dreadful

    Response:
    Hello Anthony, Thank you for taking the time to leave us a review, I am glad that you felt our customer service was good and we were there for you on the day for completion.
  • Desmond Mattock

    Coventry

    30/08/2022

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    Smooth process to sign up, online case tracking was smooth. Just s shame the our chain collapsed although thankfully the no move no fee meant i didnt lose money

    Response:
    Hi Desmond, Thank you for taking the time to leave a review, we get a lot of positive feedback on our portal, eWay, so it's great to hear that you found it very useful too - thanks for sharing your feedback. It is a great shame that your chain collapsed, I hope our conveyancers advised you in the best way throughout the process.
  • Wayne Godfrey

    Southend-On-Sea

    1/08/2022

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    Anti-money laundering were uncommunicative, all communication was through a third person. The actual team were very proactive and the online portal was very helpful

    Response:
    Hello Wayne, Thank you for leaving us a fantastic review! We're so pleased that our services were able to help you with your transaction. ^Maisy
  • Charles Couch

    Northampton

    5/07/2022

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    Brilliant. Online Conveyancing is just amazing and simple. The fact that it also represents terrific value for money is the icing on the cake.My team leader, Chloe, was on the ball and very efficient. If I needed to do something I would get an SMS and an email to remind me and the tasks were simple to find within my file..I really can't recommend them enough. So pleased I took the plunge and moved away from traditional solicitors and their offices. I was and don't regret it for a minute.

    Response:
    Hi Charles, Thank you for leaving us such a glowing review! We're so pleased that our services were able to help you with your transaction and that you found your whole experience straightforward. All feedback helps us grow and improve so thanks for taking the time. ^Maisy
  • Samantha Maybury

    Plymouth

    24/06/2022

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    The positive is that eventually I did get my place. The negatives- Very poor communication, at times I had to take matters into my own hands to get information from one side to another.- I made it very clear what we were doing on the first day, a couple of months in we had to redraft and sign some documents because they hadnt listened on day one.- Fees never given in one go. Id pay when asked and then suddenly theres another one just appeared.- I was homeless for 6-7 weeks because of how things dragged out without any transparency. This especially endangered my medical wellbeing as I couldnt sign up to a GP without a fixed address and have a lifelong chronic illness.The scariest part is that I think this might be a half decent service, so what does that say about the rest?

    Response:
    Hi, thank you for taking the time to leave a detailed review of your experience, we appreciate all feedback, good and bad, as it helps us to continually improve the service we provide to our clients. Having looked into your case, I understand there were some technical matters on your seller’s side which were outside of the standard procedure with their type of sale. This meant that the transaction was more complicated than usual, and some documents had to be re-drafted to accommodate this. We strive to provide the best service possible and are therefore disappointed this meant you weren’t as happy with the service as could’ve been, however, unfortunately there can sometimes be delays and additional complexities which are out of our control, such as these ones at your sellers’ request.
  • Stephen Kelly

    Liverpool

    6/05/2022

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    Lovely company to deal with and once my account was created correspondence was dealt with on line which made for a very smooth process.

    Response:
    Hello Stephen, thank you for taking the time to leave a review! We take all reviews seriously, the good and the bad. We're so pleased to hear you have had a positive experience with your transaction and that the process ran smoothly for you. ^Maisy
  • Karen Clynes

    Manchester

    14/04/2022

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    I found the company very helpful they have explained the process clearly, and the online portal gives a clear view of how things are progressing. You are promted each time you have an action to complete or a document to read. In regards to communication, I usually get responses to any questions withing 24 hours. I am very happy with the service I have received so far.

    Response:
    Hi Karen, thanks for taking the time to leave a review! It's great to hear that you found eWay our online portal so useful and that you received quick responses from your Conveyancer.^Maisy
  • Sue Griffin

    Watford

    14/04/2022

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    Still havnt exchanged. Friendly and reasonably efficient but its slow going. Lots of computer work for me which makes me feel Im doing the work not them but its stuff they need to know to complete so not unhappy about that. My Conveyancer is lovely and very thorough-I would give her 100%. Some help with the tech side would be appreciated. Im 70. Electric typewriters has just come in when I left school!! The staff are great and very responsive. Would recommend.

    Response:
    Hi Sue, Thanks for taking the time to review us, it's great to hear that your Conveyancer has been very helpful and assisted you throughout.^Maisy
  • Muhammad Basit

    Oxford

    22/03/2022

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    It took 2 weeks for them to realise that they don't deal with modern auctions so they couldn't complete my house purchase which was very disappointingI appreciate the overall help I got from "Paula" which has made the completion possible on time but with different solicitors.

    Response:
    Hi Muhammad, Thank you for taking time to leave feedback. We're really sorry to hear that you weren't able to complete on your house purchase with us, but we're glad to hear that Paula was able to assist you with the transfer to another solicitor. ^Maisy
  • Yuvi Patel

    Leicester

    22/03/2022

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    Easy to use online service and excellent team at hand to help :)

    Response:
    Hello Yuvi, Thank you for taking time to leave feedback. It's great to hear that you found eWay & our online services useful and that you enjoyed working with our team and Conveyancer. ^Maisy
    Happy Movers

    Our Happy Movers feature highlights our many satisfied customers who received not only great service from Compare My Move but our partners too. Below we showcase Charles who had a great experience with online conveyancing from My Home Move Conveyancing.

    Charles Couch

    “I got something that was every bit as professional as a solicitor with an office on the high street, if not more so.”

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