My Home Move Conveyancing

When Annie took control of my case she was going exceptional.Thank you Annie for all your helpKind regardsKerry Taylor

Excellent service everything done very quickly no issues

Communication was the poorest I've experienced (in 4 moves). The 'direct' number for the conveyancer always went to voicemail; it took 2-3 days for emails to be answered (and some were ignored). You can call the sales team easily, but they have limited access so can only really log a request for a callback. This was really frustrating when there was a simple but time-sensitive question that needed answering. I wouldn't use them again Read more

Great communication and an easy to use service. Made my experience easy thanks to Vicky

I can see them being efficient for the easiest of sales, but once it gets any more complicated than a freehold it all falls apart. Impressive how poor communication can be between solicitors in the same firm. If you want to have to constantly chase for any updates and to have 6 months of your life wasted then this is the firm for you. Read more

Received a terrible service from my conveyor, she was unresponsive to all my emails, voicemails and messages with colleagues. Frequent mistakes were made, resulting in a stressful experience with our sellers and estate agent, and a penalty fee from HMRC. The experience was extremely stressful Read more

Individually, all my conveyancers were great. However, it was advertised as being online-only, and I spent more time in phone calls and sending physical signed copies of docs than I would have expected. Read more

Absolute garbage and ended up doing quite a bit of the work myself, and even then 6 months later no property, an expired mortgage offer and a frustrated vendor. My alleged solicitor Gemma Hoyle took more time off sick than she did working, and failed to read emails as much as 3 weeks old. This delayed everything and in the end, it was just too late and I lost my apartment. They don't even know what they're doing and other staff are picking up the trails of mess left behind by these so called lawyers, so you'll get half answers. Just pay the extra 400/500 and go for a better company. Read more

Great! Would definitely recommend to friends and family. Ria was brilliant, always on hand to help.

I know they may be cheap but better pay 2000 and have the property in 4 weeks. They have no time to do your conveyancing. Unprofessional, inefficient. They will not care about any of your complaints. They do not read your emails until you swear at them.They failed to purchase my property, and I lost my house. They messed around for 5 months and did nothing until the seller and estate agent had also fed up. The clerk dealing with my case Ms. Coaker had no capacity to do conveyancing or exchange on my property. happened although they had my money in the account and clear instructions. They have no time to deal with your case. The receptionists were nice and gave me information but this is as far as this goes. Manager Mr. Evans takes no care or notice of any of your complaints. Do not waste your time and health and money spent to call them for 6 months. Read more

So convenient and transparent. App is a little clunky but the dashboard more than makes up for it. Didnt have to talk to anyone on the phone beyond initial conversations which is great for me as I am very nervous on the phone. Read more

Very attentive, always on hand to answer any questions we had. Polite, efficient, good price, professional. Would recommend

They were perfectly fine, under the actual conveyancing firm came along - and they were dreadful

Smooth process to sign up, online case tracking was smooth. Just s shame the our chain collapsed although thankfully the no move no fee meant i didnt lose money

Anti-money laundering were uncommunicative, all communication was through a third person. The actual team were very proactive and the online portal was very helpful

Brilliant. Online Conveyancing is just amazing and simple. The fact that it also represents terrific value for money is the icing on the cake.My team leader, Chloe, was on the ball and very efficient. If I needed to do something I would get an SMS and an email to remind me and the tasks were simple to find within my file..I really can't recommend them enough. So pleased I took the plunge and moved away from traditional solicitors and their offices. I was and don't regret it for a minute. Read more

The positive is that eventually I did get my place. The negatives- Very poor communication, at times I had to take matters into my own hands to get information from one side to another.- I made it very clear what we were doing on the first day, a couple of months in we had to redraft and sign some documents because they hadnt listened on day one.- Fees never given in one go. Id pay when asked and then suddenly theres another one just appeared.- I was homeless for 6-7 weeks because of how things dragged out without any transparency. This especially endangered my medical wellbeing as I couldnt sign up to a GP without a fixed address and have a lifelong chronic illness.The scariest part is that I think this might be a half decent service, so what does that say about the rest? Read more

Lovely company to deal with and once my account was created correspondence was dealt with on line which made for a very smooth process.

I found the company very helpful they have explained the process clearly, and the online portal gives a clear view of how things are progressing. You are promted each time you have an action to complete or a document to read. In regards to communication, I usually get responses to any questions withing 24 hours. I am very happy with the service I have received so far. Read more

Still havnt exchanged. Friendly and reasonably efficient but its slow going. Lots of computer work for me which makes me feel Im doing the work not them but its stuff they need to know to complete so not unhappy about that. My Conveyancer is lovely and very thorough-I would give her 100%. Some help with the tech side would be appreciated. Im 70. Electric typewriters has just come in when I left school!! The staff are great and very responsive. Would recommend. Read more

It took 2 weeks for them to realise that they don't deal with modern auctions so they couldn't complete my house purchase which was very disappointingI appreciate the overall help I got from "Paula" which has made the completion possible on time but with different solicitors. Read more

Easy to use online service and excellent team at hand to help :)