My Home Move Conveyancing

My Home Move Conveyancing

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based on 22 reviews
member since September 2021
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Reviews & Ratings
Customer Reviews
  • Kerry Taylor

    Coventry

    5/03/2023

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    When Annie took control of my case she was going exceptional.Thank you Annie for all your helpKind regardsKerry Taylor

  • David Sitch

    Portsmouth

    5/03/2023

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    Excellent service everything done very quickly no issues

  • David Clark

    Guildford

    14/02/2023

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    Communication was the poorest I've experienced (in 4 moves). The 'direct' number for the conveyancer always went to voicemail; it took 2-3 days for emails to be answered (and some were ignored). You can call the sales team easily, but they have limited access so can only really log a request for a callback. This was really frustrating when there was a simple but time-sensitive question that needed answering. I wouldn't use them again

    Response:
    Hi David, Thank you for taking the time to leave your review. All feedback left is important to us, we're sorry you didn't have a good experience with us. We will be sure to pass this feedback on to the team. ^Maisy
  • Yuvi Patel

    Cardiff

    10/02/2023

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    Great communication and an easy to use service. Made my experience easy thanks to Vicky

    Response:
    Hi Yuvi, Thank you for taking the time to leave your review! It’s great to hear you had such a positive experience. We will make sure to pass your feedback onto Vikki.
  • Niall Mannix Geoghegan

    Coventry

    14/01/2023

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    I can see them being efficient for the easiest of sales, but once it gets any more complicated than a freehold it all falls apart. Impressive how poor communication can be between solicitors in the same firm. If you want to have to constantly chase for any updates and to have 6 months of your life wasted then this is the firm for you.

    Response:
    Hi Niall, Thank you for taking the time to leave your feedback. I have sent your comments on to your Conveyancer and the Management team to see where improvements can be made.
  • Lucy Hale

    Bristol

    20/12/2022

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    Received a terrible service from my conveyor, she was unresponsive to all my emails, voicemails and messages with colleagues. Frequent mistakes were made, resulting in a stressful experience with our sellers and estate agent, and a penalty fee from HMRC. The experience was extremely stressful

    Response:
    Hi Lucy, thank you for sharing your feedback with us. We take all feedback very seriously and would like to investigate this further for you. If you could supply your case reference number, as it will enable us to locate your case file and escalate the issues that you have raised.
  • Matt Hindle

    Derby

    16/12/2022

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    Individually, all my conveyancers were great. However, it was advertised as being online-only, and I spent more time in phone calls and sending physical signed copies of docs than I would have expected.

    Response:
    Hi Matt, Thank you for taking the time to leave us a review. We do however need hard copies of documents on occasions to progress the transaction. We apologise that this was not explained to you on this occasion.
  • Nadeem Asghar

    Manchester

    13/12/2022

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    Absolute garbage and ended up doing quite a bit of the work myself, and even then 6 months later no property, an expired mortgage offer and a frustrated vendor. My alleged solicitor Gemma Hoyle took more time off sick than she did working, and failed to read emails as much as 3 weeks old. This delayed everything and in the end, it was just too late and I lost my apartment. They don't even know what they're doing and other staff are picking up the trails of mess left behind by these so called lawyers, so you'll get half answers. Just pay the extra 400/500 and go for a better company.

    Response:
    Hi Nadeem, Thank you for taking the time to leave a review. We're sorry you weren't happy with the service on this occasion. Someone should have been following up your case in your Conveyancers absence, as yes she was unfortunately not well. I will however follow this up with Management to investigate.
  • Faye Al-Hindawi

    Reading

    2/12/2022

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    Great! Would definitely recommend to friends and family. Ria was brilliant, always on hand to help.

    Response:
    Hi Faye, thank you for taking the time to leave your review! It’s great to hear you had such a positive experience and that you enjoyed working with Ria.
  • Camilla Davis

    Twickenham

    23/11/2022

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    I know they may be cheap but better pay 2000 and have the property in 4 weeks. They have no time to do your conveyancing. Unprofessional, inefficient. They will not care about any of your complaints. They do not read your emails until you swear at them.They failed to purchase my property, and I lost my house. They messed around for 5 months and did nothing until the seller and estate agent had also fed up. The clerk dealing with my case Ms. Coaker had no capacity to do conveyancing or exchange on my property. happened although they had my money in the account and clear instructions. They have no time to deal with your case. The receptionists were nice and gave me information but this is as far as this goes. Manager Mr. Evans takes no care or notice of any of your complaints. Do not waste your time and health and money spent to call them for 6 months.

    Response:
    Hello Camilla, We’re truly sorry to hear that you were not happy with the communications or level of service that you received. We want to ensure we are providing the best service possible and have fed this back to the management team to investigate where improvements can be made. Thank you for taking the time to leave your review.
  • Katie Norris

    Bath

    4/10/2022

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    So convenient and transparent. App is a little clunky but the dashboard more than makes up for it. Didnt have to talk to anyone on the phone beyond initial conversations which is great for me as I am very nervous on the phone.

    Response:
    Hello Katie, Thank you for taking the time to leave a review. It's fantastic news to hear that you have had a positive experience with your Conveyancer, our service and eWay.
  • James Daintree

    Stevenage

    4/10/2022

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    Very attentive, always on hand to answer any questions we had. Polite, efficient, good price, professional. Would recommend

    Response:
    Hi James, Thank you so much for taking the time to leave us a review, it really helps us whether it's good or bad feedback. I am happy to hear that our team was there for you, and that your Conveyancer was there to answer all your questions.
  • Anthony Kearns

    Romford

    9/09/2022

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    They were perfectly fine, under the actual conveyancing firm came along - and they were dreadful

    Response:
    Hello Anthony, Thank you for taking the time to leave us a review, I am glad that you felt our customer service was good and we were there for you on the day for completion.
  • Desmond Mattock

    Coventry

    30/08/2022

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    Smooth process to sign up, online case tracking was smooth. Just s shame the our chain collapsed although thankfully the no move no fee meant i didnt lose money

    Response:
    Hi Desmond, Thank you for taking the time to leave a review, we get a lot of positive feedback on our portal, eWay, so it's great to hear that you found it very useful too - thanks for sharing your feedback. It is a great shame that your chain collapsed, I hope our conveyancers advised you in the best way throughout the process.
  • Wayne Godfrey

    Southend-On-Sea

    1/08/2022

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    Anti-money laundering were uncommunicative, all communication was through a third person. The actual team were very proactive and the online portal was very helpful

    Response:
    Hello Wayne, Thank you for leaving us a fantastic review! We're so pleased that our services were able to help you with your transaction. ^Maisy
  • Charles Couch

    Northampton

    5/07/2022

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    Brilliant. Online Conveyancing is just amazing and simple. The fact that it also represents terrific value for money is the icing on the cake.My team leader, Chloe, was on the ball and very efficient. If I needed to do something I would get an SMS and an email to remind me and the tasks were simple to find within my file..I really can't recommend them enough. So pleased I took the plunge and moved away from traditional solicitors and their offices. I was and don't regret it for a minute.

    Response:
    Hi Charles, Thank you for leaving us such a glowing review! We're so pleased that our services were able to help you with your transaction and that you found your whole experience straightforward. All feedback helps us grow and improve so thanks for taking the time. ^Maisy
  • Samantha Maybury

    Plymouth

    24/06/2022

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    The positive is that eventually I did get my place. The negatives- Very poor communication, at times I had to take matters into my own hands to get information from one side to another.- I made it very clear what we were doing on the first day, a couple of months in we had to redraft and sign some documents because they hadnt listened on day one.- Fees never given in one go. Id pay when asked and then suddenly theres another one just appeared.- I was homeless for 6-7 weeks because of how things dragged out without any transparency. This especially endangered my medical wellbeing as I couldnt sign up to a GP without a fixed address and have a lifelong chronic illness.The scariest part is that I think this might be a half decent service, so what does that say about the rest?

    Response:
    Hi, thank you for taking the time to leave a detailed review of your experience, we appreciate all feedback, good and bad, as it helps us to continually improve the service we provide to our clients. Having looked into your case, I understand there were some technical matters on your seller’s side which were outside of the standard procedure with their type of sale. This meant that the transaction was more complicated than usual, and some documents had to be re-drafted to accommodate this. We strive to provide the best service possible and are therefore disappointed this meant you weren’t as happy with the service as could’ve been, however, unfortunately there can sometimes be delays and additional complexities which are out of our control, such as these ones at your sellers’ request.
  • Stephen Kelly

    Liverpool

    6/05/2022

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    Lovely company to deal with and once my account was created correspondence was dealt with on line which made for a very smooth process.

    Response:
    Hello Stephen, thank you for taking the time to leave a review! We take all reviews seriously, the good and the bad. We're so pleased to hear you have had a positive experience with your transaction and that the process ran smoothly for you. ^Maisy
  • Karen Clynes

    Manchester

    14/04/2022

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    I found the company very helpful they have explained the process clearly, and the online portal gives a clear view of how things are progressing. You are promted each time you have an action to complete or a document to read. In regards to communication, I usually get responses to any questions withing 24 hours. I am very happy with the service I have received so far.

    Response:
    Hi Karen, thanks for taking the time to leave a review! It's great to hear that you found eWay our online portal so useful and that you received quick responses from your Conveyancer.^Maisy
  • Sue Griffin

    Watford

    14/04/2022

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    Still havnt exchanged. Friendly and reasonably efficient but its slow going. Lots of computer work for me which makes me feel Im doing the work not them but its stuff they need to know to complete so not unhappy about that. My Conveyancer is lovely and very thorough-I would give her 100%. Some help with the tech side would be appreciated. Im 70. Electric typewriters has just come in when I left school!! The staff are great and very responsive. Would recommend.

    Response:
    Hi Sue, Thanks for taking the time to review us, it's great to hear that your Conveyancer has been very helpful and assisted you throughout.^Maisy
  • Muhammad Basit

    Oxford

    22/03/2022

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    It took 2 weeks for them to realise that they don't deal with modern auctions so they couldn't complete my house purchase which was very disappointingI appreciate the overall help I got from "Paula" which has made the completion possible on time but with different solicitors.

    Response:
    Hi Muhammad, Thank you for taking time to leave feedback. We're really sorry to hear that you weren't able to complete on your house purchase with us, but we're glad to hear that Paula was able to assist you with the transfer to another solicitor. ^Maisy
  • Yuvi Patel

    Leicester

    22/03/2022

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    Easy to use online service and excellent team at hand to help :)

    Response:
    Hello Yuvi, Thank you for taking time to leave feedback. It's great to hear that you found eWay & our online services useful and that you enjoyed working with our team and Conveyancer. ^Maisy
    Happy Movers

    Our Happy Movers feature highlights our many satisfied customers who received not only great service from Compare My Move but our partners too. Below we showcase Charles who had a great experience with online conveyancing from My Home Move Conveyancing.

    Charles Couch

    “I got something that was every bit as professional as a solicitor with an office on the high street, if not more so.”

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