My Home Move Conveyancing

My Home Move Conveyancing

Superb
based on 13 reviews
member since September 2021
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Reviews & Ratings
Customer Reviews
  • Camilla Davis

    Twickenham

    23/11/2022

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    I know they may be cheap but better pay 2000 and have the property in 4 weeks. They have no time to do your conveyancing. Unprofessional, inefficient. They will not care about any of your complaints. They do not read your emails until you swear at them.They failed to purchase my property, and I lost my house. They messed around for 5 months and did nothing until the seller and estate agent had also fed up. The clerk dealing with my case Ms. Coaker had no capacity to do conveyancing or exchange on my property. happened although they had my money in the account and clear instructions. They have no time to deal with your case. The receptionists were nice and gave me information but this is as far as this goes. Manager Mr. Evans takes no care or notice of any of your complaints. Do not waste your time and health and money spent to call them for 6 months.

    Response:
    Hello Camilla, We’re truly sorry to hear that you were not happy with the communications or level of service that you received. We want to ensure we are providing the best service possible and have fed this back to the management team to investigate where improvements can be made. Thank you for taking the time to leave your review.
  • Katie Norris

    Bath

    4/10/2022

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    So convenient and transparent. App is a little clunky but the dashboard more than makes up for it. Didnt have to talk to anyone on the phone beyond initial conversations which is great for me as I am very nervous on the phone.

    Response:
    Hello Katie, Thank you for taking the time to leave a review. It's fantastic news to hear that you have had a positive experience with your Conveyancer, our service and eWay.
  • James Daintree

    Stevenage

    4/10/2022

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    Very attentive, always on hand to answer any questions we had. Polite, efficient, good price, professional. Would recommend

    Response:
    Hi James, Thank you so much for taking the time to leave us a review, it really helps us whether it's good or bad feedback. I am happy to hear that our team was there for you, and that your Conveyancer was there to answer all your questions.
  • Anthony Kearns

    Romford

    9/09/2022

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    They were perfectly fine, under the actual conveyancing firm came along - and they were dreadful

    Response:
    Hello Anthony, Thank you for taking the time to leave us a review, I am glad that you felt our customer service was good and we were there for you on the day for completion.
  • Desmond Mattock

    Coventry

    30/08/2022

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    Smooth process to sign up, online case tracking was smooth. Just s shame the our chain collapsed although thankfully the no move no fee meant i didnt lose money

    Response:
    Hi Desmond, Thank you for taking the time to leave a review, we get a lot of positive feedback on our portal, eWay, so it's great to hear that you found it very useful too - thanks for sharing your feedback. It is a great shame that your chain collapsed, I hope our conveyancers advised you in the best way throughout the process.
  • Wayne Godfrey

    Southend-On-Sea

    1/08/2022

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    Anti-money laundering were uncommunicative, all communication was through a third person. The actual team were very proactive and the online portal was very helpful

    Response:
    Hello Wayne, Thank you for leaving us a fantastic review! We're so pleased that our services were able to help you with your transaction. ^Maisy
  • Charles Couch

    Northampton

    5/07/2022

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    Brilliant. Online Conveyancing is just amazing and simple. The fact that it also represents terrific value for money is the icing on the cake.My team leader, Chloe, was on the ball and very efficient. If I needed to do something I would get an SMS and an email to remind me and the tasks were simple to find within my file..I really can't recommend them enough. So pleased I took the plunge and moved away from traditional solicitors and their offices. I was and don't regret it for a minute.

    Response:
    Hi Charles, Thank you for leaving us such a glowing review! We're so pleased that our services were able to help you with your transaction and that you found your whole experience straightforward. All feedback helps us grow and improve so thanks for taking the time. ^Maisy
  • Samantha Maybury

    Plymouth

    24/06/2022

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    The positive is that eventually I did get my place. The negatives- Very poor communication, at times I had to take matters into my own hands to get information from one side to another.- I made it very clear what we were doing on the first day, a couple of months in we had to redraft and sign some documents because they hadnt listened on day one.- Fees never given in one go. Id pay when asked and then suddenly theres another one just appeared.- I was homeless for 6-7 weeks because of how things dragged out without any transparency. This especially endangered my medical wellbeing as I couldnt sign up to a GP without a fixed address and have a lifelong chronic illness.The scariest part is that I think this might be a half decent service, so what does that say about the rest?

    Response:
    Hi, thank you for taking the time to leave a detailed review of your experience, we appreciate all feedback, good and bad, as it helps us to continually improve the service we provide to our clients. Having looked into your case, I understand there were some technical matters on your seller’s side which were outside of the standard procedure with their type of sale. This meant that the transaction was more complicated than usual, and some documents had to be re-drafted to accommodate this. We strive to provide the best service possible and are therefore disappointed this meant you weren’t as happy with the service as could’ve been, however, unfortunately there can sometimes be delays and additional complexities which are out of our control, such as these ones at your sellers’ request.
  • Stephen Kelly

    Liverpool

    6/05/2022

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    Lovely company to deal with and once my account was created correspondence was dealt with on line which made for a very smooth process.

    Response:
    Hello Stephen, thank you for taking the time to leave a review! We take all reviews seriously, the good and the bad. We're so pleased to hear you have had a positive experience with your transaction and that the process ran smoothly for you. ^Maisy
  • Karen Clynes

    Manchester

    14/04/2022

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    I found the company very helpful they have explained the process clearly, and the online portal gives a clear view of how things are progressing. You are promted each time you have an action to complete or a document to read. In regards to communication, I usually get responses to any questions withing 24 hours. I am very happy with the service I have received so far.

    Response:
    Hi Karen, thanks for taking the time to leave a review! It's great to hear that you found eWay our online portal so useful and that you received quick responses from your Conveyancer.^Maisy
  • Sue Griffin

    Watford

    14/04/2022

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    Still havnt exchanged. Friendly and reasonably efficient but its slow going. Lots of computer work for me which makes me feel Im doing the work not them but its stuff they need to know to complete so not unhappy about that. My Conveyancer is lovely and very thorough-I would give her 100%. Some help with the tech side would be appreciated. Im 70. Electric typewriters has just come in when I left school!! The staff are great and very responsive. Would recommend.

    Response:
    Hi Sue, Thanks for taking the time to review us, it's great to hear that your Conveyancer has been very helpful and assisted you throughout.^Maisy
  • Muhammad Basit

    Oxford

    22/03/2022

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    It took 2 weeks for them to realise that they don't deal with modern auctions so they couldn't complete my house purchase which was very disappointingI appreciate the overall help I got from "Paula" which has made the completion possible on time but with different solicitors.

    Response:
    Hi Muhammad, Thank you for taking time to leave feedback. We're really sorry to hear that you weren't able to complete on your house purchase with us, but we're glad to hear that Paula was able to assist you with the transfer to another solicitor. ^Maisy
  • Yuvi Patel

    Leicester

    22/03/2022

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    Easy to use online service and excellent team at hand to help :)

    Response:
    Hello Yuvi, Thank you for taking time to leave feedback. It's great to hear that you found eWay & our online services useful and that you enjoyed working with our team and Conveyancer. ^Maisy
    More Information

    Areas Covered

    St-Albans (AL), Birmingham (B), Bath (BA), Blackburn (BB), Bradford (BD), Bournemouth (BH), Bolton (BL), Brighton (BN), Bromley (BR), Bristol (BS), Carlisle (CA), Cambridge (CB), Cardiff (CF), Chester (CH), Chelmsford (CM), Colchester (CO), Croydon (CR), Canterbury (CT), Coventry (CV), Crewe (CW), Dartford (DA), Derby (DE), Durham (DH), Darlington (DL), Doncaster (DN), Dorchester (DT), Dudley (DY), London East (E), London East Central (EC), Enfield (EN), Exeter (EX), Blackpool (FY), Gloucester (GL), Guildford (GU), Harrow (HA), Huddersfield (HD), Harrogate (HG), Hemel Hempstead (HP), Hereford (HR), Hull (HU), Halifax (HX), Ilford (IG), Ipswich (IP), Kingston-upon-Thames (KT), Liverpool (L), Lancaster (LA), Llandrindod Wells (LD), Leicester (LE), Llandudno (LL), Lincoln (LN), Leeds (LS), Luton (LU), Manchester (M), Rochester (ME), Milton Keynes (MK), London North (N), Newcastle-upon-Tyne (NE), Nottingham (NG), Northampton (NN), Newport (NP), Norwich (NR), London North West (NW), Oldham (OL), Oxford (OX), Peterborough (PE), Plymouth (PL), Portsmouth (PO), Preston (PR), Reading (RG), Redhill (RH), Romford (RM), Sheffield (S), Swansea (SA), London South East (SE), Stevenage (SG), Stockport (SK), Slough (SL), Sutton (SM), Swindon (SN), Southampton (SO), Salisbury (SP), Sunderland (SR), Southend-on-Sea (SS), Stoke-on-Trent (ST), London South West (SW), Shrewsbury (SY), Taunton (TA), Telford (TF), Tonbridge (TN), Torquay (TQ), Truro (TR), Cleveland (TS), Twickenham (TW), Southall (UB), London West (W), Warrington (WA), London West Central (WC), Watford (WD), Wakefield (WF), Wigan (WN), Worcester (WR), Walsall (WS), Wolverhampton (WV), York (YO)

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