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What is the British Association of Removers?

Owain Banfield
Written by Owain Banfield
15th November 2017 (Last updated on Tuesday 9th April 2019)

The British Association of Removers (BAR) is an independent trade association for the removal industry. Founded in 1900, BAR have sought to standardise the quality of removal service nationally and internationally for more than a century. Put simply, the BAR sets a standard of professional service for removal company members, ensuring the best quality experience for the customer. 

Removal company BAR members must adhere to strict standards covering everything from cancellations to quality of removal vehicles: the BAR is a mark of quality protecting you from potentially shoddy or under par service. Although many legitimate and trustworthy removal companies aren’t BAR members, BAR removal companies mean a professional standard of service which movers can trust.

Maybe you’ve seen the BAR badge, or maybe you’ve heard the name, so what does a removal company being a member of the BAR actually mean for you as a home mover? Well, luckily Compare My Move is here to explain.

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This article will cover the following points

What does the BAR do for movers? BAR Code of Practice How will the BAR help if things go wrong? Can you trust non-BAR members?

What does the British Association of Removers mean for you?

All BAR removal company members adhere to strict standard of service. With such a range of removal companies out there, checking for a BAR badge is an easy way to check if a removal company is legitimate. It’s worth pointing out that many legitimate removal companies aren’t BAR members, and there are many other bodies of accreditation. But just know that BAR members by default must meet a stringent Code of Practice.

The code covers service standards, ensures all staff are fully trained, and sets out a professional standard for materials, warehouses and vehicles. Simply put, the BAR is a simple way of verifying if a removal company is of a professional standard. The code also provides financial assurances for your moving day in case things go wrong.

To find out if a removal company is a member of the BAR, look for the BAR badge and accompanying accreditation, usually found on the footer of the removal company’s website.

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British Association of Removers Code of Practice

Here's a run-down of the key points of the BAR Code of Practice, to give you an idea of what to expect from BAR members.

  • Members must provide a clear price and timeline for the move.
  • Members’ adverts must be clear
  • To offer insurance as standard
  • Liability must be explained, as the rights for making claims and cancelling the move. Anything that has gone wrong must be dealt with quickly.
  • Professional staff providing a quality service.
  • Vehicles, warehouses and staff must meet high standards.

The Chartered Trading Standards Institute (CTSI) monitors all BAR members to ensure the code is being followed properly.

How will the British Association of Removers help if things go wrong?

Thanks to the Code of Practice, if you have arranged a move with a BAR member, you will be fully reimbursed if the move is cancelled more than 10 days before the agrees date. Plus, if you’re unlucky enough to have your move cancelled less than 10 days before the agreed date, you will be refunded 150%.   

If the removal company cannot pay the 150% or do the work on the day, the Advanced Payment Guarantee scheme ensures the work is done by another member or the monies are refunded in full.

If the code of conduct isn’t met, or if something does go wrong, you’ll be able to turn to the BAR to resolve any issues. If the issue cannot be resolved by BAR, it can be referred to the independent scheme called Alternative Dispute Resolution to ensure an speedy and fair outcome.

So, the BAR acts to ensure if anything does go wrong, your move will still go ahead smoothly.

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Can you trust non-BAR members?

Of course you can! There are many legitimate removal companies that are not members of the BAR. In fact, every professional removal company will have their own Terms & Conditions, though the main factor you should keep in mind as a mover is checking if the company is fully insured. 

There are also many other accreditation schemes and bodies that offer similar codes of conduct as BAR. For example, with a similar code of conduct, the National Guild of Removers and Storers (NGRS) provide movers with the same peace of mind as the BAR. In fact, Compare My Move trust the NGSR and the BAR to such a degree that members of both organisations can skip our own stringent verification process.

At Compare My Move, we have a full verification scheme in place for new removal partners. We check they are a legitimate trading company, and that clear Terms & Conditions are in place and available to the customer. Every partner must be fully insured, and we ask for evidence of Goods in Transit Insurance and Public Liability Insurance as standard. This is the main factor for mover peace of mind: knowing that your precious items will be safe on moving day.

Our code of practice ensure removal partners contact customers within 48 hours; perform a home survey where possible; provide a comprehensive quotation; train and monitor professional staff; and have insurance to cover true value of customer belongings. We constantly monitor our partners to ensure the best quality service. You can read more on our verification process here.

We do this to ensure complete peace of mind for you, the mover. Keep an eye out for Compare My Move verified removal companies by looking for the Compare My Move badge, found below.

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