Allen Family Removals

Allen Family

Superb
based on 7 reviews
member since March 2022
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Reviews & Ratings
Customer Reviews
  • Chris

    Birmingham

    13/09/2022

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    Fantastic service throughout. The lads were all very professional and worked very hard for my house move. When things didnt go to plan they re-arranged and adapted to the situation brilliantly. Would recommend to anyone.

  • Bethany Clark

    Birmingham

    15/06/2022

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    Fantastic. Honestly we couldn't have had better people for the job. Brilliant communication from all members of the team always courteous,polite, and hard working!Thank you so very much!

  • Gloria

    Birmingham

    20/05/2022

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    Stephen and his team are great! Friendly, professional and accommodating. We have moved into temporary accommodation to break our house chain so plan to be moving within the next 6 months and all being well plan to use the guys again.

    Response:
    Many thanks for such lovely feedback, we look forward to accommodating your next move :-).
  • Tim

    Dudley

    19/05/2022

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    Brilliant lads who helped us move. Really efficient and meticulous.

    Response:
    Thank you Tim we appreciate the review.
  • Maria Cardone

    Birmingham

    13/05/2022

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    We had an amazing experience from the very beginning with Allen Removals. Stephen was great at answering my many questions and the process was super straightforward. They moving day the guys arrived perfectly on time and took really good care of all our things. Loading and unloading was really fast as well but not less careful for that. Clearly they know what they are doing. I would highly recommend this company. Thanks Allen Removals for making the experience much less stressful.

    Response:
    Thank you for such a lovely review and glad you were happy with the service. Considering the distance and delivering in London glad we were able to get it completed in a good time for you.
  • Carol Hartland

    Birmingham

    13/05/2022

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    Very efficient and professional service. Moving day went without a problem, all items protected and moved with a friendly service.

    Response:
    Thank you for your feedback.
  • Scott Muir

    Birmingham

    5/05/2022

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    After I accepted their quote they return ti cancel at the 11th hr. Despite providing a video inventory if everything that needed they ran out of time and tried to quit on me half way through the move but agreed to work later for more cash. That still didnt finish that night after and held me to a 500 ransom before they would return the final (of 4 total) van load of my possessions. They were very slow and ended up costing twice their original quite.

    Response:
    This is a completely inaccurate account, and we have email correspondence, pictures, videos and signed paperwork to prove our version. In 12 years of trading, we have never come across such a rude, disrespectful and patronising man full of contradictions. We never cancelled we quite simply didn’t have availability when he accepted quotation & asked at the '11th hour'. It took longer because when we arrived 80% of the contents were not ready or boxed. We quite kindly offered to take items while he packed his household belongings hence ‘4 trips’. Despite calling us at 2am, the abuse to female staff on the phone and my movers on the day, and the fact his preparation was non-existent my team had the patience of saints, utmost professionalism and persevered. As it got late (10pm) and we were unable to gain access to storage we agreed to return the following day. ‘Held to ransom’ is laughable items were in storage accessible by only him. We moved £60k of Artwork, furniture and valuables without so much as a mark on anything (clearly unappreciated). We offer a price guarantee if our terms are met and are very transparent with our charges which we forwarded via email before he accepted.
    More Information

    Areas Covered

    Birmingham (B), Dudley (DY)

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