Allen Family Removals

Allen Family

Superb
based on 17 reviews
member since March 2022
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Reviews & Ratings
Customer Reviews
  • Suzanna Reynolds

    Birmingham

    15/03/2024

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    I was very pleased with the service I received on my move. The men were respectful, considerate and empathetic to my needs on the day. Moving house and home can be a stressful occasion when watching all of ones worldly goods being shifted from one place to another, but I was reassured by the manner in which they kept going. Nothing was too much. A kind and sensitive approach . A big Thankyou for a wonderful service. Would definitely recommend.

  • Ruth Duce

    Wolverhampton

    12/03/2024

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    The service was very professional.Stephen met us in advance to check the move, as it was from a 17th floor flat and he wanted to make sure he quoted us correctly.The men on the day were very polite and efficient and I would recommend them to anyone.

  • Fliss Owen-Hall

    Birmingham

    1/03/2024

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    The service was excellent from my first phone call to book my move with Allen Family Removals. This continued with a friendly, stress free, moving day from start to the final last box being placed into my new home. Thank you so much I fully recommend this company.

  • Nicola Eccleston

    Birmingham

    21/09/2023

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    The team worked extremely hard and made a very stressful day much more bearable

  • Jo Welsh

    Birmingham

    21/04/2023

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    Stephen and his team were brilliant. They arrived on time, loaded the vans up in under two hours and were off to the new house. There was a delay waiting for the keys but they were used to this. The weather was awful but they quickly and professionally got our stuff into the new house. Nothing was too much trouble. I would highly recommend them.

  • Cat

    Birmingham

    10/02/2023

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    Made moving day very easy. All belongings safely transported. The team were great at communicating what they were doing. Furniture disassembly and assembly was very useful. Came across as very professional.

  • Jodie Young

    Wolverhampton

    16/01/2023

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    Really professional and friendly. Nothing was too much trouble.

  • Dany

    Birmingham

    29/11/2022

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    We couldnt fault the team we had to move us from a house to a flat.From start to finish they were polite, friendly and very professional.They worked hard as a team despite having to carry items up 3 flights of stairs .Nothing was too much trouble and they didnt leave until we were happy having placed furniture where we wanted and assembled items ..The whole process from contacting Stephen was seamless and the team are a credit and made a day we were not looking forward to (having not used removals before) a calm and stress free affair.Thank you

  • Sutti

    Birmingham

    11/11/2022

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    Very efficient, very reassuring and very professional. Couldnt ask for a better removal company to do the home move with.

  • Karl

    Birmingham

    9/11/2022

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    The guys were great, care was taken with all our belongings, and left in the room of our choice. I have never seen people move so fast. They completed the house move in less then 5 hours.

  • Chris

    Birmingham

    13/09/2022

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    Fantastic service throughout. The lads were all very professional and worked very hard for my house move. When things didnt go to plan they re-arranged and adapted to the situation brilliantly. Would recommend to anyone.

  • Bethany Clark

    Birmingham

    15/06/2022

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    Fantastic. Honestly we couldn't have had better people for the job. Brilliant communication from all members of the team always courteous,polite, and hard working!Thank you so very much!

  • Gloria

    Birmingham

    20/05/2022

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    Stephen and his team are great! Friendly, professional and accommodating. We have moved into temporary accommodation to break our house chain so plan to be moving within the next 6 months and all being well plan to use the guys again.

    Response:
    Many thanks for such lovely feedback, we look forward to accommodating your next move :-).
  • Tim

    Dudley

    19/05/2022

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    Brilliant lads who helped us move. Really efficient and meticulous.

    Response:
    Thank you Tim we appreciate the review.
  • Maria Cardone

    Birmingham

    13/05/2022

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    We had an amazing experience from the very beginning with Allen Removals. Stephen was great at answering my many questions and the process was super straightforward. They moving day the guys arrived perfectly on time and took really good care of all our things. Loading and unloading was really fast as well but not less careful for that. Clearly they know what they are doing. I would highly recommend this company. Thanks Allen Removals for making the experience much less stressful.

    Response:
    Thank you for such a lovely review and glad you were happy with the service. Considering the distance and delivering in London glad we were able to get it completed in a good time for you.
  • Carol Hartland

    Birmingham

    13/05/2022

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    Very efficient and professional service. Moving day went without a problem, all items protected and moved with a friendly service.

    Response:
    Thank you for your feedback.
  • Scott Muir

    Birmingham

    5/05/2022

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    After I accepted their quote they return ti cancel at the 11th hr. Despite providing a video inventory if everything that needed they ran out of time and tried to quit on me half way through the move but agreed to work later for more cash. That still didnt finish that night after and held me to a 500 ransom before they would return the final (of 4 total) van load of my possessions. They were very slow and ended up costing twice their original quite.

    Response:
    This is a completely inaccurate account, and we have email correspondence, pictures, videos and signed paperwork to prove our version. In 12 years of trading, we have never come across such a rude, disrespectful and patronising man full of contradictions. We never cancelled we quite simply didn’t have availability when he accepted quotation & asked at the '11th hour'. It took longer because when we arrived 80% of the contents were not ready or boxed. We quite kindly offered to take items while he packed his household belongings hence ‘4 trips’. Despite calling us at 2am, the abuse to female staff on the phone and my movers on the day, and the fact his preparation was non-existent my team had the patience of saints, utmost professionalism and persevered. As it got late (10pm) and we were unable to gain access to storage we agreed to return the following day. ‘Held to ransom’ is laughable items were in storage accessible by only him. We moved £60k of Artwork, furniture and valuables without so much as a mark on anything (clearly unappreciated). We offer a price guarantee if our terms are met and are very transparent with our charges which we forwarded via email before he accepted.
    More Information

    Areas Covered

    Birmingham (B), Dudley (DY), Wolverhampton (WV)

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