Allen Family

Response:
This is a completely inaccurate account, and we have email correspondence, pictures, videos and signed paperwork to prove our version. In 12 years of trading, we have never come across such a rude, disrespectful and patronising man full of contradictions. We never cancelled we quite simply didn’t have availability when he accepted quotation & asked at the '11th hour'. It took longer because when we arrived 80% of the contents were not ready or boxed. We quite kindly offered to take items while he packed his household belongings hence ‘4 trips’. Despite calling us at 2am, the abuse to female staff on the phone and my movers on the day, and the fact his preparation was non-existent my team had the patience of saints, utmost professionalism and persevered. As it got late (10pm) and we were unable to gain access to storage we agreed to return the following day. ‘Held to ransom’ is laughable items were in storage accessible by only him. We moved £60k of Artwork, furniture and valuables without so much as a mark on anything (clearly unappreciated). We offer a price guarantee if our terms are met and are very transparent with our charges which we forwarded via email before he accepted.