Answer Moves

Answer Moves

Islington, London
Great
based on 4 reviews
member since June 2020
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Reviews & Ratings
Customer Reviews
  • Colin Bruce

    Virginia Water

    21/08/2020

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    Thanks Lee and team for a great job moving us locally around Virginia Water to Egham. Despite some increased scope and stair surprises, team treated the move with care and courtesy. Included weaving a king size headboard through a staircase needle, helping me with a non-move related heavy lift, and taking away some furniture. Top job, and fully recommend the firm ...

    Response:
    Hi Colin thank you for your feedback We are glad you were happy
  • Theresa

    Gosport

    17/08/2020

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    ANSWER MOVES were quick to respond to our enquiry with a quote which we found to be extremely reasonable. We were moving within a fairly quick time period so were really pleased that they could accommodate us. Lee was great and kept in contact every step of the way.
    On the day the guys turned up and were so efficient, professional and friendly. All of our items were handled with care. It really too to stress out moving for us and we would definitely use their services again!

    Response:
    Hi Theresa We are please you were happy and thank you for your kind words
  • Michele Petty

    Bath

    17/08/2020

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    Lee and his team were helpful and efficient from the start. They kept in contact up to and on the day of the move. They were on time for collection and expected arrival at the drop off point. Efficient and professional and excellent value for money. I would not hesitate to use them again.

    Response:
    Hi Michele It was a pleasure to move you All the best for the future
  • Erika Queiroz

    Bagshot

    16/08/2020

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    Didn’t attend the property to quote and on the day complained about size of furniture, having to walk down the drive, left half of my belongings in the house I moved out of, were rude and unprofessional, didn’t use face masks, broke some stuff and made us pay a higher price before leaving the house or they wouldn’t drive to new place. Disappointed doesn't even begin to describe. At the end when they finished unloading they just jumped on the lorry and left, didn’t let us check the lorry was empty and didn’t even tell us they finished and were leaving.

    Response:
    We disagree with this review completely. The customer sent us a video of the goods that she required to move which became twice a much on arrival which we did not complain about. There was a chest of drawers that was built in the bedroom and wouldn't fit down the stairs. When we spoke to the customers husband and explained this he became aggressive and started to shout at us. We were there to pack but after packing again the husband began to get aggressive and said we should not of packed more than 40 boxes and actually at that point told he did not want us to do anymore and take what we had on the Lorry so we we charged for what we had done and took some money of for the move. At the destination the stairs were even smaller and the king size mattress would not fit i spoke with the husband and he just snatched it and threw it to the side of the room leaving us on the stairs not quite knowing what to do. The was a small cabinet which when we picked it up one of the legs stayed on the ground which we explained the glue needed to be re done again we were met with aggression. When we were unloaded we said we had finished and the door was slammed in our face. We were all confused by this and tried to work out what we had done wrong and still do not know. We are saddened that we have received this poor rating due to it affecting us.

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