Answer Moves

Answer Moves

Eastleigh, Hampshire
Superb
based on 16 reviews
member since June 2020
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Reviews & Ratings
Customer Reviews
  • Lauren

    Tadley

    20/08/2021

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    Lee was incredibly helpful from start to finish and made it an absolute breeze to organise our first ever move. Id heard a lot of horror stories about removals companies so I got a lot of quotes but no one provided a service like Lee did. He answered all of my silly questions without hesitation, was extremely patient with me and made sure I wasnt stressed on moving day. Lee and his team grafted from the second they arrived to the second they left. Overall, an absolutely amazing business to work with and a great team. I would recommend to anyone.

  • Rachel Kent

    Wokingham

    30/07/2021

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    Excellent mover at a good price. We have recently moved from Wokingham to Bagshot. We would like to thank Lee and the team from Answer Moves and give a good review.We found the moving process extremely stressful and time consuming (solicitors, banks and variety of things that can go wrong). Lee and the team have been wonderful and taken allot of burden from the moving process.My wife found Answer Moves on the internet and they came over, assessed and gave us a quote. We compared this with other quotes and found Answer moves to be the best value for money. We had an issue with getting a date for completion, but Lee was patient and flexible with us. Eventually we got a date for a Wednesday.On early Tuesday morning we were greeted by a strong and helpful gentleman and lovely lady. They had brought a smaller truck. They were confident and knew what they were doing, which put me at ease.First, they assessed what needed to be done. Then moved smaller items and boxed up other items so they could be transported safely. They were quick and efficient and manged to get most of the items into the truck just after half day.

  • Mandy George

    Horsham

    29/06/2021

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    I was needing a fast move a few days from stamp duty holiday ending. Unable to find anyone to help. Answer Moves worked with me to find a solution. They were so helpful and accommodating. Packed and stored my belongings and then delivered day of completion . Nothing was too much effort and service on completion was second to none. Professional, courteous , friendly and willing to go that extra mile. Huge thanks to all at Answer Moves.

    Response:
    Hi Mandy It was an absolute pleasure
  • Robert Johnston

    Reigate

    21/04/2021

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    Very prompt response to my request, very competitive quote and most importantly delivered what was promised.
    On the day guys arrived right on time, very polite and helpful and no breakages.
    Would recommend them to anyone wanting a value for money move.

    Response:
    Hi Robert Thank you for your feedback It was a pleasure
  • Derek

    Brighton

    14/04/2021

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    I would recommend Answer Moves for your removal needs. They recently moved my mother’s belongings from Brighton to Leicestershire. I found Lee very responsive from the day I got in touch to enquire about their services to the day of the move. He always replied to my messages promptly and talked us through what would happen on the day and the preparations needed.
    The moves was seamless and would use and recommend Answer Moves again.
    Derek

    Response:
    Hi Derek Thank you for this It was a pleasure and were glad to hear your mother is doing well in her new home
  • Christopher Morford

    Oxford

    11/03/2021

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    Very efficient and polite team. Lee was very responsive in the build up and the team on the day were great and got the job done quickly and safely.

    Response:
    Hi Christopher Thank you for your kind feedback It was a pleasure and glad you were happy
  • Marrissa Nelson

    Bromley

    23/11/2020

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    I can’t praise how amazing the service was from booking to removals to the destination.
    I’d recommend this service to anyone who needed removals!
    The team went above and beyond to help my move go smoothly and to plan!

    Response:
    Hi Marrissa Thank you and we were pleased to help
  • Duncan Green

    Southampton

    2/10/2020

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    I’m really impressed. They called immediately, quoted quickly and did exactly what they said they would do. Really good at keeping in touch too - communication very prompt and professional. Always on time and no messing about. Thank you Lee and co!

    Response:
    Hi Duncan Thank you for your feedback Your very welcome and glad you were happy
  • Colin Bruce

    Virginia Water

    21/08/2020

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    Thanks Lee and team for a great job moving us locally around Virginia Water to Egham. Despite some increased scope and stair surprises, team treated the move with care and courtesy. Included weaving a king size headboard through a staircase needle, helping me with a non-move related heavy lift, and taking away some furniture. Top job, and fully recommend the firm ...

    Response:
    Hi Colin thank you for your feedback We are glad you were happy
  • Theresa

    Gosport

    17/08/2020

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    ANSWER MOVES were quick to respond to our enquiry with a quote which we found to be extremely reasonable. We were moving within a fairly quick time period so were really pleased that they could accommodate us. Lee was great and kept in contact every step of the way.
    On the day the guys turned up and were so efficient, professional and friendly. All of our items were handled with care. It really too to stress out moving for us and we would definitely use their services again!

    Response:
    Hi Theresa We are please you were happy and thank you for your kind words
  • Michele Petty

    Bath

    17/08/2020

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    Lee and his team were helpful and efficient from the start. They kept in contact up to and on the day of the move. They were on time for collection and expected arrival at the drop off point. Efficient and professional and excellent value for money. I would not hesitate to use them again.

    Response:
    Hi Michele It was a pleasure to move you All the best for the future
  • Nick Thompson

    Guildford

    25/04/2021

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    Answer moves were friendly, efficient, and worked hard on the day. I had a lot of heavy items and stairs. Overall they did a great job and were very accomodating.

    Response:
    Hi Nick Thank you for your kind feed back
  • Martin Griffin

    Guildford

    15/03/2021

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    Lee and his team were courteous, prompt and most importantly reliable. Answer Moves were bang on time for collection and slightly early for the delivery. Exactly what you want.
    Nothing was too difficult for them. I packed everything as best as I could and not a single plate or glass was chipped or broken.
    I'd be happy to use them again.

    Response:
    Hi Martin Thank you for your kind feedback It was a pleasure to move store and then move you again
  • Samantha Stoner

    Burgess Hill

    30/04/2021

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    Absolutely horrendous experience. Was quoted after a video call £695 plus vat. The payment on the day turned up at £2148!!!! Now having not moved in over 10 years not exactly a pro. The staff were rude as soon as they turned up. No foot coverings worn in the property either end on carpets etc. No face masks worn due to Covid. After paying a deposit turned up and they couldn’t fit it all in one van so called another van (which we were charged extra for) maybe should of looked properly during video call and videos I sent of the items. Constantly moaning about time and adding money throughout the day. On my way to the property which my dad had let them into unload before I arrived and constantly on the phone to me whilst I was driving demanding more money before they unloaded. Rude and aggressive throughout the day. No coverings on the flooring of the vans, furniture just slid along it which is now scratched. They said they are not liable for any damage. Surely they should have insurance for this. Made the whole experience upsetting and stressful from when they arrived.

    Response:
    Hi Samantha We are sorry you were not happy with the service provided Again as per your trust pilot review of us Our account differs somewhat You were quoted different to your figure and in writing You were very happy until arriving at the destination with your dad there you became very aggressive and then decided it was ok to call me the most vile four letter name in my opinion going. Screaming at your dad on the phone before you arrived then proceeded to call the staff the same names after me but they were a bunch of the name but plural Wanting a refund or you would put bad feedback over the internet which true to your word you have Despite this We all wish you the very best in your new home Please feel free to contact me personally and I would be happy to discuss
  • Jan Pineau

    Yeovil

    16/12/2020

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    Extortionate – Unprofessional – Unpleasant - Avoid
    Answer Moves quoted £795 but I was forced to pay £10445 including deposit.
    On the removal day, when you have no option, advised job is much bigger and will require several truck loads because of weight.
    Under pressure I paid £2500 on day 1 and £2500 on the morning of the second day before they would arrive. Belongings went into overnight storage.
    On day 3 he demanded £4950 for belongings to be delivered. When I said I was being blackmailed he called me "a nasty woman" and hung up.
    I had deliveries on two separate days but not all possessions arrived. He said next is after Christmas as there were now higher priorities than me but that Sunday was available if I paid more money. Police involved shipment arrived.
    At no time was the removal truck ever fully loaded. nothing was stacked to maximise space. items were just laid on the floor and not secured. Weight a ruse.
    Personal belongings were thrown into boxes and mixed up many sentimental items are now broken, none followed Covid 19 guidelines.

    Response:
    We have offered this customer to go to the Ombudsman as we are voluntary members and would have to honour any judgement made by them. The letter sent is on our Trustpilot response to the review that this customer has also left there. She has declined. We have a recording that this customer agreed to confirming we did nothing wrong.
  • Erika Queiroz

    Bagshot

    16/08/2020

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    Didn’t attend the property to quote and on the day complained about size of furniture, having to walk down the drive, left half of my belongings in the house I moved out of, were rude and unprofessional, didn’t use face masks, broke some stuff and made us pay a higher price before leaving the house or they wouldn’t drive to new place. Disappointed doesn't even begin to describe. At the end when they finished unloading they just jumped on the lorry and left, didn’t let us check the lorry was empty and didn’t even tell us they finished and were leaving.

    Response:
    We disagree with this review completely. The customer sent us a video of the goods that she required to move which became twice a much on arrival which we did not complain about. There was a chest of drawers that was built in the bedroom and wouldn't fit down the stairs. When we spoke to the customers husband and explained this he became aggressive and started to shout at us. We were there to pack but after packing again the husband began to get aggressive and said we should not of packed more than 40 boxes and actually at that point told he did not want us to do anymore and take what we had on the Lorry so we we charged for what we had done and took some money of for the move. At the destination the stairs were even smaller and the king size mattress would not fit i spoke with the husband and he just snatched it and threw it to the side of the room leaving us on the stairs not quite knowing what to do. The was a small cabinet which when we picked it up one of the legs stayed on the ground which we explained the glue needed to be re done again we were met with aggression. When we were unloaded we said we had finished and the door was slammed in our face. We were all confused by this and tried to work out what we had done wrong and still do not know. We are saddened that we have received this poor rating due to it affecting us.
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