Very efficient and polite team. Lee was very responsive in the build up and the team on the day were great and got the job done quickly and safely.
I can’t praise how amazing the service was from booking to removals to the destination.
I’d recommend this service to anyone who needed removals!
The team went above and beyond to help my move go smoothly and to plan!
I’m really impressed. They called immediately, quoted quickly and did exactly what they said they would do. Really good at keeping in touch too - communication very prompt and professional. Always on time and no messing about. Thank you Lee and co!
Thanks Lee and team for a great job moving us locally around Virginia Water to Egham. Despite some increased scope and stair surprises, team treated the move with care and courtesy. Included weaving a king size headboard through a staircase needle, helping me with a non-move related heavy lift, and taking away some furniture. Top job, and fully recommend the firm ...
ANSWER MOVES were quick to respond to our enquiry with a quote which we found to be extremely reasonable. We were moving within a fairly quick time period so were really pleased that they could accommodate us. Lee was great and kept in contact every step of the way.
On the day the guys turned up and were so efficient, professional and friendly. All of our items were handled with care. It really too to stress out moving for us and we would definitely use their services again!
Lee and his team were helpful and efficient from the start. They kept in contact up to and on the day of the move. They were on time for collection and expected arrival at the drop off point. Efficient and professional and excellent value for money. I would not hesitate to use them again.
Lee and his team were courteous, prompt and most importantly reliable. Answer Moves were bang on time for collection and slightly early for the delivery. Exactly what you want.
Nothing was too difficult for them. I packed everything as best as I could and not a single plate or glass was chipped or broken.
I'd be happy to use them again.
Extortionate – Unprofessional – Unpleasant - Avoid
Answer Moves quoted £795 but I was forced to pay £10445 including deposit.
On the removal day, when you have no option, advised job is much bigger and will require several truck loads because of weight.
Under pressure I paid £2500 on day 1 and £2500 on the morning of the second day before they would arrive. Belongings went into overnight storage.
On day 3 he demanded £4950 for belongings to be delivered. When I said I was being blackmailed he called me "a nasty woman" and hung up.
I had deliveries on two separate days but not all possessions arrived. He said next is after Christmas as there were now higher priorities than me but that Sunday was available if I paid more money. Police involved shipment arrived.
At no time was the removal truck ever fully loaded. nothing was stacked to maximise space. items were just laid on the floor and not secured. Weight a ruse.
Personal belongings were thrown into boxes and mixed up many sentimental items are now broken, none followed Covid 19 guidelines.
Didn’t attend the property to quote and on the day complained about size of furniture, having to walk down the drive, left half of my belongings in the house I moved out of, were rude and unprofessional, didn’t use face masks, broke some stuff and made us pay a higher price before leaving the house or they wouldn’t drive to new place. Disappointed doesn't even begin to describe. At the end when they finished unloading they just jumped on the lorry and left, didn’t let us check the lorry was empty and didn’t even tell us they finished and were leaving.
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