Astra Removals

Astra Removals

Bournemouth
Superb
based on 9 reviews
member since June 2019
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Reviews & Ratings
Customer Reviews
  • Akintunde Sanya

    Southampton

    16/06/2020

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    Astra removal are quite competitive and very reliable. I used them last year November and planning to use them again next month. They are the best removal around here.

    Response:
    Many thanks for the positive feedback! we look forward to hearing from you to assist with your upcoming removals.Ricky
  • Patricia Wopling

    Lymington

    2/06/2020

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    Astra were professional and friendly from start to finish. Nothing was too much trouble and they made my move stress free, I wouldn’t now want to use anyone else ever again and will definitely use them again.

    Response:
    Thank you Mrs Wopling. We are very pleased that you were happy with our service and we look forward to seeing you next time you move! Best wishes
  • Joanna Buller

    Winchester

    2/05/2020

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    Highly recommend- great company to work with!

    Response:
    Many thanks for the positive feedback Mrs Buller. It was a pleasure helping you move. Best wishes from all of us at Astra Removals
  • Lucy Corrigan-Joseph

    Andover

    1/05/2020

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    Wonderful, and reasonably priced for such a long journey!! Thankyou!

    Response:
    You are most welcome Lucy! I hope you have settled in well and are enjoying your new home.
  • Gaynor

    Southampton

    9/04/2020

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    Very efficient initial meeting and move carried out earlier than planned due to current situation.
    The lads were great and I would highly recommend this firm to anyone.Thank you Ricky.

    Response:
    Thank you for the positive feedback Mrs Lloyd. We always enjoy hearing about our customers experience and I am very pleased you were happy with our service. Many thanks for your custom
  • Abigail

    Alresford

    27/12/2019

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    Astra were fantastic! Ricky came and did a survey of the house and gave me a quote very quickly which was better value than the other quotes I received. On the day the team were great. They packed efficiently and were very friendly and happy on a stressful day! Astra was a pleasure to work withand I'd highly recommend them.

    Response:
    Hi Abigail! thank you so much for the positive review and we are very happy that you are satisfied with how the move went. We have already been contacted by one of your friends that you have recommended us to! thanks again and good luck in your new home! from all of us at Astra Removals.
  • Sarah Muir

    Romsey

    19/06/2020

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    I recommend Astra removals to anyone else moving. Ricky was very helpful with the initial quote and information before hand - I would have given full Score for customer service but I did have to chase up on emails a few times and I did find myself a little stressed at times due to this (although given the time we’re living in its understandable). The guys who moved us on move day were brilliant especially given that we moved on such a hot day and they had to wait for us to get the keys due to issues with our completion. They arrived early morning and looked after our belongings very well and didn’t mind my nosy four year old. Great value for money.

    Response:
    Thank you very much Mrs Muir, we are very happy you were pleased with the overall service. I will take onboard your comments regarding communication and aim to improve wherever possible. We hope to help you with any future moves you may have. Best of luck in your new home. Kind regards, Ricky
  • Anna Finucane

    Southampton

    6/03/2020

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    I was a little apprehensive about using a newish company with so few reviews, however I have no hesitation in recommending Astra Removals. Customer service was only 4 stars as e-mail communication was slow, however Ricky was contactable by phone whenever I wanted to know anything. Guys on the day were great, laid back, no fuss. Very happy customer.

    Response:
    Thank you for the great feedback Mrs Finucane. I am pleased that you were happy with the service! We will take on board your words and endeavour to improve our email response times! From all of us here, we hope you enjoy your new home and wish you the best of luck with everything. Many thanks Ricky
  • Joanne James

    Christchurch

    29/10/2019

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    Sub contracted work by Ricky was ok. It was a little unnerving having to give money to a fledgling company however there was no need to worry. The lads who turned up were great. There were a few niggles but nothing that detracted from the move at all. No breakage of anything and a lot of attention to detail by the contractors. All in all happy!

    Response:
    Thank you for your feedback Mrs James. We are pleased that you were happy with the service overall and will strive to turn the 4 stars into 5 stars if we are given the opportunity to move you again! Many thanks.

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