Astra Removals

Astra Removals

Superb
based on 18 reviews
member since June 2019
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Reviews & Ratings
Customer Reviews
  • Emma Hearing

    Portsmouth

    31/03/2024

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    Astra removals helped us move to our new house with complete professionalism and expertise. The team were very competent and friendly, and I was extremely grateful to them, as the windy hilly roads of parts of Devon aren't always easy. Thank you.

  • Maurice Knott

    Bournemouth

    23/03/2024

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    Very friendly and efficient plus great value for money and flexible

  • Andrea Travers

    Bournemouth

    5/12/2022

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    Astra Removals did a full packing service and house move over 4 hours away. They packed my stuff up very quickly (about 3 hours!) and did everything very efficiently. They were happy to follow any special instructions and were easy to work with. When a member of their crew was sick, Ricky the office manager came and helped with packing instead! Lots of communication throughout the whole 3 days. And all this at a great price. Thanks Astra! :o)

    Response:
    Thank you for the kind review, Andrea. I am glad it was a pleasant experience for you and we all wish you well in your new home! warm regards.
  • Mark Blackburn

    Salisbury

    10/08/2022

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    Friendly, helpful and efficient.Considering that the move was from south coast to the very north coast of Scotland, it went without a hitch.

    Response:
    Thank you for the feedback Mr Blacburn. We are pleased that the move went well and wish you all the best in your new home.
  • Kevin

    Southampton

    20/05/2022

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    I have previously provided Astra with my extremely positive feedback directly, would have no hesitation in recommending the company and its great team from back office to hard working guys doing the job itself.

    Response:
    Thank you so much for the great feedback Mr Barwick. Its always nice to hear our customers satisfaction and makes us strive even more to provide the service we do. We all hope you are settling into your new home. Many thanksJim
  • Jane Moores

    Bournemouth

    1/04/2022

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    Courteous, and caring from start to finish. I was pleasantly surprised at how well it went because I had been cost driven. I wouldn't hesitate to recommend the company.

    Response:
    Thank you for the feedback Mrs Moores. I am pleased you found our service to be 5 stars and good value. We wish you happiness in your new home.
  • Sharon Nicholls

    Bournemouth

    25/03/2022

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    I was really glad that we decided to use Astra. They were the best for us because the furniture was going into store and they have their own storage facility which simplified the process.They were very professional - I spoke with Ricky initially to get the quote, and he was very helpful.Paul and Chris were our removals guys and they were brilliant. They turned up on moving day bright and early and got straight into it - I think they had it cleared within a couple of hours!All told, really pleased with the service and wouldn't hesitate to recommend. We will be using them to move from storage to our new property when we find one!

    Response:
    Thank you for the kind words Mrs Nicholls. You have been a pleasure to deal with and we wish you every future success!!
  • Sue Farmer

    Bournemouth

    6/10/2021

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    Price was ok and pretty good compared to other companies. Kevin was excellent, very patient, he took a lot of time taking my wardrobes apart and reassembling them upstairs, I was really impressed with the amount of time he was prepared to take to do this, great service from him in particular but all 3 of the movers were polite and friendly.

  • Wendy-Ann Haskey

    Southampton

    30/06/2021

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    Very happy with Astra, everything was looked after, they were efficient, reliable and flexible.

    Response:
    Thank you for the positive feedback Mrs Haskey. We are really pleased that the service lived up to expectations! we wish you many happy years in your new home.Many thanksRicky
  • Sarah Muir

    Southampton

    19/06/2020

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    I recommend Astra removals to anyone else moving. Ricky was very helpful with the initial quote and information before hand - I would have given full Score for customer service but I did have to chase up on emails a few times and I did find myself a little stressed at times due to this (although given the time wea??re living in its understandable). The guys who moved us on move day were brilliant especially given that we moved on such a hot day and they had to wait for us to get the keys due to issues with our completion. They arrived early morning and looked after our belongings very well and didna??t mind my nosy four year old. Great value for money.

    Response:
    Thank you very much Mrs Muir, we are very happy you were pleased with the overall service. I will take onboard your comments regarding communication and aim to improve wherever possible. We hope to help you with any future moves you may have. Best of luck in your new home.Kind regards, Ricky
  • Akintunde Sanya

    Southampton

    16/06/2020

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    Astra removal are quite competitive and very reliable. I used them last year November and planning to use them again next month. They are the best removal around here.

    Response:
    Many thanks for the positive feedback! we look forward to hearing from you to assist with your upcoming removals.Ricky
  • Patricia Wopling

    Southampton

    2/06/2020

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    Astra were professional and friendly from start to finish. Nothing was too much trouble and they made my move stress free, I wouldna??t now want to use anyone else ever again and will definitely use them again.

    Response:
    Thank you Mrs Wopling. We are very pleased that you were happy with our service and we look forward to seeing you next time you move!Best wishes
  • Joanna Buller

    Southampton

    2/05/2020

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    Highly recommend- great company to work with!

    Response:
    Many thanks for the positive feedback Mrs Buller. It was a pleasure helping you move. Best wishes from all of us at Astra Removals
  • Lucy Corrigan-Joseph

    Salisbury

    1/05/2020

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    Wonderful, and reasonably priced for such a long journey!! Thankyou!

    Response:
    You are most welcome Lucy! I hope you have settled in well and are enjoying your new home.
  • Gaynor

    Southampton

    9/04/2020

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    Very efficient initial meeting and move carried out earlier than planned due to current situation.

    The lads were great and I would highly recommend this firm to anyone.Thank you Ricky.

    Response:
    Thank you for the positive feedback Mrs Lloyd. We always enjoy hearing about our customers experience and I am very pleased you were happy with our service. Many thanks for your custom
  • Anna Finucane

    Southampton

    6/03/2020

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    I was a little apprehensive about using a newish company with so few reviews, however I have no hesitation in recommending Astra Removals. Customer service was only 4 stars as e-mail communication was slow, however Ricky was contactable by phone whenever I wanted to know anything. Guys on the day were great, laid back, no fuss. Very happy customer.

    Response:
    Thank you for the great feedback Mrs Finucane. I am pleased that you were happy with the service! We will take on board your words and endeavour to improve our email response times! From all of us here, we hope you enjoy your new home and wish you the best of luck with everything.Many thanksRicky
  • Abigail

    Southampton

    27/12/2019

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    Astra were fantastic! Ricky came and did a survey of the house and gave me a quote very quickly which was better value than the other quotes I received. On the day the team were great. They packed efficiently and were very friendly and happy on a stressful day! Astra was a pleasure to work withand I'd highly recommend them.

    Response:
    Hi Abigail! thank you so much for the positive review and we are very happy that you are satisfied with how the move went. We have already been contacted by one of your friends that you have recommended us to! thanks again and good luck in your new home! from all of us at Astra Removals.
  • Joanne James

    Bournemouth

    29/10/2019

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    Sub contracted work by Ricky was ok. It was a little unnerving having to give money to a fledgling company however there was no need to worry. The lads who turned up were great. There were a few niggles but nothing that detracted from the move at all. No breakage of anything and a lot of attention to detail by the contractors. All in all happy!

    Response:
    Thank you for your feedback Mrs James. We are pleased that you were happy with the service overall and will strive to turn the 4 stars into 5 stars if we are given the opportunity to move you again! Many thanks.
    More Information

    Areas Covered

    Bournemouth (BH), Southampton (SO), Salisbury (SP)

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