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Very efficient, friendly staff. Kept us up to date with everything and made the stress of moving much easier. Brilliant customer service.
Really good. Would definitely recommend them.
Arrived on time. Reasonable price. Carried out the job efficiently.
Victoria was helpful and informative - had some minor issues with their emails not sending, but it was easy to work around. My driver arrived early, and we completed my move in under the time allotted.
Excellent, professional and efficient. Good communication from the admin and quick and careful removal by the movers. Very fair pricing options. Would definitely use them again!
Really couldn’t be happier with this company.
The guys in the team were so curtious and the quote we were given was so cheap.
I would defiantly recommend them.
They had some issues with staffing but they worked efficiently given the circumstances.
The moving went really smoothly and was relatively inexpensive. The only drawback was communication. It was difficult to confirm when the items would be delivered and even though I gave my availability to the company in advance, this information was not passed to the driver, who tried to deliver the items when I was abroad.
Dave and the guys were brilliant on the day, kept us well informed of their plans, handled our belongings carefully and were extremely quick! AZ movers were sometimes tricky to get a hold of by the phone in the run up to the day (hence the rating), although we did manage to have a chat a few days before to sort out the schedule. They were prompt at replying to e-mail.
Van arrived almost an hour late. The guys also need to take extra care with furniture as they left a few scratches on furniture. They dont even have things/equipment to cushion or cover furniture like other companies do when they are moving furniture. One mattress was left with black marks i dont know whether it rubbed against the van or what. They also drove into the grass outside our house and left a big/deep wheel track on the grass we have to bring someone to repair
The removal guys themselves were fantastic. The only downside of the removal itself was that one storage container wasn’t labelled and so contents were delivered the next day. Otherwise 5 stars for the movers.
The packing was unfortunately mediocre. Some dishes were not wrapped at all and some boxes half empty and therefore not sturdy for stacking. I’d paid for 4 hour bundle but the packed the kitchen in 1 hour. Given the lower quality than anticipated, I asked for a refund on the other 3 hours and had to ask multiple times. I ended up getting about half of it back (not 3/4).
Also, the cost turned out to be an estimate and was increased when it turned out we had more boxes than anticipated. It then increased again on the day. This system needs improved. So it ended up that they weren’t much cheaper than the other companies (with better reviews) I rejected on basis of price.
Very sloppy service. They use contractors. Contractors are not prepared to move peoples personal belongings. No trolleys, straps or rigging. No sheets to cover belongings which resulted in extensive damage to all major pieces of furniture. Items were somehow lost during the move. Very poor at loading the truck which resulted in items having to be left behind and collected at a later date at extra cost.
Turned up 1 hour late at 10am. The amount of damage they did to walls, bannister and furniture of both houses was unbelievable. I was so tired by 8pm I told them to leave the rest of my furniture. They even left a pushbike outside my house (not mine!) as they didn't want it. The whole day was really stressful beginning to end.
Do not touch this company.
Cost to much scratched some of my tables tops and bed ends. There van was to small I had to use my own van and leave some stuff and go back for it in my van.
We booked AZ several weeks ahead of our move date & paid a £120 deposit.
At 4.30pm the day before the move, I emailed AZ to check everything was still on track but shortly after I received an email saying their van was stuck down south and they couldn't move us until mid afternoon the following day. I had obviously had to initiate contact to hear this news & the tone of the email was very perfunctory so I was nervous that the move wouldn't happen at all. I explained that this wasn't workable because we expected the move to take 5 hours & we have 2 small children who would need to be settled in by early evening, & asked if there was anything they could do. They were very unhelpful & basically said it was late afternoon or nothing. We had taken time off work for the move & we needed to move that day... So I contacted another firm who miraculously were able to fit us in.
I let AZ know that evening that we'd be using another firm & asked them to refund my deposit. Several days later they replied to say they would send a refund minus a £50 admin fee. I contested this but heard nothing for 2.5mons! After much chasing, I eventually got a £90 refund. Don't use AZ, they were awful.
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