We’re a specialist Edinburgh moving company providing the complete professional house removal service all at a fair price.
We’re experts in all things house removal, and offer a comprehensive list of optional services including packing, storage, and end of tenancy cleaning. Our professional and courteous staff ensure the bet possible customer care, and will help you through every step of your house move.
Victoria James of AZ Movers replied:
Dear Veronica,Thank You for the great feedback, Please don't forget to recommend us so we can give your friends and family the same Excellent service.Best Wishes, AZ Movers Team
Victoria was helpful and informative - had some minor issues with their emails not sending, but it was easy to work around. My driver arrived early, and we completed my move in under the time allotted.
Victoria James of AZ Movers replied:
Dear Marlene,Thank you so much for the feedback we appreciate you taking your time out to review us, I hope you recommend us to Family and Friends.Best Wishes,AZ Movers Team
Excellent, professional and efficient. Good communication from the admin and quick and careful removal by the movers. Very fair pricing options. Would definitely use them again!
Zahra P. of AZ Movers replied:
Dear Kaley, We are happy to have served you! We appreciate your feedback and are glad you were satisfied with our services.
Really couldn’t be happier with this company.
The guys in the team were so curtious and the quote we were given was so cheap.
I would defiantly recommend them.
Victoria J. of AZ Movers replied:
Claire,Thanks for the review ! We loved serving you just as much.
The moving went really smoothly and was relatively inexpensive. The only drawback was communication. It was difficult to confirm when the items would be delivered and even though I gave my availability to the company in advance, this information was not passed to the driver, who tried to deliver the items when I was abroad.
Victoria James of AZ Movers replied:
Dear Arina,Thank You for the review, We apologize if any inconvenience was caused.With part loads it can be a bit of a task, sometimes we can deliver earlier than planned and the drivers may call to check if it's possible.We are happy to read your review and hope you recommend us to friends and family to whom we shall provide 5 star customer service and nothing short.
Van arrived almost an hour late. The guys also need to take extra care with furniture as they left a few scratches on furniture. They dont even have things/equipment to cushion or cover furniture like other companies do when they are moving furniture. One mattress was left with black marks i dont know whether it rubbed against the van or what. They also drove into the grass outside our house and left a big/deep wheel track on the grass we have to bring someone to repair
The removal guys themselves were fantastic. The only downside of the removal itself was that one storage container wasn’t labelled and so contents were delivered the next day. Otherwise 5 stars for the movers.
The packing was unfortunately mediocre. Some dishes were not wrapped at all and some boxes half empty and therefore not sturdy for stacking. I’d paid for 4 hour bundle but the packed the kitchen in 1 hour. Given the lower quality than anticipated, I asked for a refund on the other 3 hours and had to ask multiple times. I ended up getting about half of it back (not 3/4).
Also, the cost turned out to be an estimate and was increased when it turned out we had more boxes than anticipated. It then increased again on the day. This system needs improved. So it ended up that they weren’t much cheaper than the other companies (with better reviews) I rejected on basis of price.
We booked AZ several weeks ahead of our move date & paid a £120 deposit.
At 4.30pm the day before the move, I emailed AZ to check everything was still on track but shortly after I received an email saying their van was stuck down south and they couldn't move us until mid afternoon the following day. I had obviously had to initiate contact to hear this news & the tone of the email was very perfunctory so I was nervous that the move wouldn't happen at all. I explained that this wasn't workable because we expected the move to take 5 hours & we have 2 small children who would need to be settled in by early evening, & asked if there was anything they could do. They were very unhelpful & basically said it was late afternoon or nothing. We had taken time off work for the move & we needed to move that day... So I contacted another firm who miraculously were able to fit us in.
I let AZ know that evening that we'd be using another firm & asked them to refund my deposit. Several days later they replied to say they would send a refund minus a £50 admin fee. I contested this but heard nothing for 2.5mons! After much chasing, I eventually got a £90 refund. Don't use AZ, they were awful.
Zahra Pasha of AZ Movers replied:
Dear Rebecca, Thank you for leaving the review, we take criticism positively which helps us grow and understand customer concerns. We certainly assisted you with your enquiry and had you booked in, unfortunately due to unforeseen traffic situations we were going to be late and I had discussed this with yourself very apologetically & Kindly requested we rearrange for a later time and we did so with mutual consent, we mentioned we could be there earlier however could not promise it and we appreciated that you were very understanding. Once everything had been re arranged, You had called to cancel, which you’d appreciate was not expected an hour after our phone call to re arrange. We had let you know that there will be a cancellation/admin fee, as per our Terms & Conditions. This would have been unfair to charge since we understand removals can cause stress especially if the circumstances on the day are not as expected so we did not charge you the cancellation fee but only the admin fee which was also further reduced to ensure your satisfaction. We understand the stress that may have been caused to you due to the circumstances, you’d appreciate that we have to go by our Terms and Conditions which are there to protect the business and ensure that the people putting in the work are paid from Admin to Labour staff. We apologise for any miscommunications and/or inconvenience you may think we caused you. We hope your removal with the other firm was a better experience and you have settled in your new home.Best Wishes,Zahra Pasha
As experts in house removals, we know that every house move is unique. That’s why we discuss your removal needs in detail to ensure an accurate quote with no hidden costs.
We ensure our staff are all well trained and friendly, and will help you with advice and insight throughout your move.
No house move is too small or too big, with flexible price plans in place to meet your exact needs. Whether you need a man and van service for a small flat move or a full home removal service, we pride ourselves on providing a service to fit your budget.
Our popular packing service has a range of options to fit your particular needs. Whether you want a few professional staff members to help you pack and dismantle your belongings, or our full comprehensive packing service, we’ve got you covered. We also offer an optional service if you want us to just professionally pack and inventory your most valued items.
We have secure storage facilities available across the UK, and our Edinburgh-based facility can handle long or short-term storage of all sizes.
Our units are safe, locked, and fully alarmed with 24/7 CCTV coverage. Our storage solution are priced to fit your budget and specific needs.
We specialise in moving pianos of all description and size, meaning you can feel at ease knowing your grand piano is in safe hands. We really are the professional choice when it comes to piano removals.
We provide an expert cleaning service for end of tenancy cleaning, including all aspects of your house such as carpets, upholstery, ovens and windows.