AZ Movers

AZ Movers

Great
based on 38 reviews
member since March 2018
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Reviews & Ratings
Customer Reviews
  • Louise Carson

    Edinburgh

    26/06/2023

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    They were efficient, polite and careful with our belongings. I would definitely recommend them to anyone moving in Edinburgh.

  • David Meyer

    Edinburgh

    12/01/2023

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    Fantastic service, professional and responsible throughout

  • Rosemary Benham

    Edinburgh

    21/11/2022

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    We couldnt have been happier that we chose AZ Movers for my sisters move. They were by far the least expensive for the move from Edinburgh to Oxfordshire and that made us a little concerned that they might not be as reliable or as good as the others we might have chosen.However, they were brilliant! They contacted us to offer to come on the day before they were booked as the weather was dry and not wet as it would have been the next day. They completed the move within 2 hours and the delivery to Oxfordshire into storage went very smoothly. The storage company received the furniture for us and oversaw the packing into the container. Emma from EasyStorage commented that the men were lovely! We had also found them friendly and efficient.We would highly recommend AZ Movers on all counts! We plan to use them again when we sell our own property next year.Rosie and Paul

    Response:
    Hi Rosie,Thank You for the great review! We really appreciate it. :) We believe in " A professional Service for a reasonable price" ! We would love to have you as customers again!
  • Brendan Daly

    Edinburgh

    14/10/2022

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    Quite happy with the move. Price was very good compared with some others. On the day they were quite late, and also it seemed they weren't aware that we had a piano and some other larger bits, even though it was discussed when we got the quote. They therefore had to get an extra van, but this ended up working in our favour as we had more than the original two van loads could carry (this is partly due to AZ underestimating the space needed, partly due to us adding a few bits we forgot). The movers were friendly and helpful on the day and everything got done without any major issues.

    Response:
    Hi Brendan,Thank you so much for the review. We appreciate your feedback and will certainly strive to be more accurate when calculating spaces and vans we usually get it right 90% of the time :) The 10% is only because of Human error and sometimes things just not being as they seem! Thank You for your review and we hope to hear from you whenever you need us again!
  • Keith Jones

    Edinburgh

    22/09/2022

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    The guys were great. Straight in, quick look to see what was what and where, then got on with it. Friendly too. And the price was really good value.

  • Kate Mcdougall

    Edinburgh

    3/09/2022

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    Great price and they got the job done.

  • Carol Mcintyre

    Edinburgh

    10/04/2022

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    Found on Compare my move and they were a great choice. Kept in constant touch up to and including the day itself. The guys were brilliant, got stuck in and nothing was too much trouble.

  • Eilidh

    Edinburgh

    13/12/2021

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    Really helpful company, with extremely reasonable prices. The movers were so polite and considerate for our move. Everything went so smoothly and having the movers really took a level of stress off of our shoulder. 100% would recommend them to anyone who is moving, couldn't have asked for a better experience.

    Response:
    Hi Eilidh,Thank You for your feedback we appreciate it! It is customers like yourself that help us drive in more business :) Thank You for supporting us!
  • Konstantina Doryforou

    Edinburgh

    22/11/2021

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    Everything was perfect!Very good and friendly staff. My house moving was fast and tidy without any damage. Highly recommended. Thanks guys!

  • Fay Jameson

    Edinburgh

    8/10/2021

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    I was very disappointed. They arrived one hour late. The van wasnt a Luton van as described. My belongings had been assessed on a Zoom call and had been underestimated in terms of volume so we had to have a second trip. The two men werent experienced movers, didnt seem to know how to pack the van efficiently. The van was filthy inside as we found out when it was unloaded.

    Response:
    Hi Fay,I apologize for your experience with AZ Movers, The vans we use are only Luton Vans or large Low loaders so we have no vans short of a 75sq ft Lutons - Sometimes the vans are working all Week without breaks and this can leave some packing debris in the vans - I wouldn't necessarily call it Filthy :)Second Vans can be needed for more than one reason:* The Weight of the boxes, contents exceeds the vans capacity * Items are not Dismantled and have to go AS IS. * Increased boxesThese things sometimes happen and can not be judged accurately but we try our best.Your Feedback is Appreciated & We will definitely work towards your complaints.
  • Susan Brown

    Edinburgh

    13/08/2021

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    The house move happened and AZ Movers were ok. We paid for one van to do 2 trips (moving 1/2 mile down the road) but they squeezed almost everything into 1 van and we did the rest. They didnt seem happy to do 2 runs - but none of the movers spoke English very well so it was hard to tell. There was patchy attention to detail. Things were forgotten and I had to keep reminding them to take things, furniture arrived at new house with some new coffee stains, and boxes/furniture left in wrong rooms. Nothing worth complaining about, but could have been a bit smoother!

    Response:
    Hi Susan, Thank You for your feedback! We appreciate constructive criticism it helps us do better. I can assure you we will do better and we strive to do our best. Some of our employees don't speak English well, you can always contact the office if you have questions or concerns. Thanks again for being a great customer. :)
  • Joanne

    Edinburgh

    16/07/2021

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    Absolutely brilliant guys who did the removal very quick and nothing was a problem good value for money, perfect time keeping and very pleasant manner. Thanks guys you took the stress off moving away highly recommended

    Response:
    Hi Joanne,Thank you for the review! We appreciate customers like yourself who are understanding and kind.
  • Gayle Stafford

    Edinburgh

    13/04/2021

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    We booked 2 vans and only 1 arrived which nobody had told me . We then had to get in touch with solicitor to try and put people back for getting in our old house so we could access both houses . It was stress we didna??t need on the day and when I called the company they werena??t helpful at all .

    Response:
    Dear Gayle, We apologise for the stress we caused as discussed on the day, we do have a strict screening processes in place and can not allow our colleagues to work if they don't pass it; daily. Unfortunately, we were at full capacity when my driver didn't pass his daily temperature check, we checked after another 2 hours and he had failed again so we were forced to send him home. At this point unfortunately I was not able to do anything except apologise and try our best to arrange the moving in a way which wouldn't disrupt the chain. We apologise and also hope that you can appreciate that small businesses such as ourselves are trying to do the best we can in the given circumstances and making sure that all customers and our colleagues are safe and healthy, the reviews certainly hurt the business but at the same time we need to ensure not only customer satisfaction but also customer safety.
  • Michael Hornig

    Edinburgh

    10/04/2021

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    Shocking. Late and clumsy. Turned aggressive when learned he was getting less money.

    Response:
    We did assist Mike with his move, we were late to the move due to Covid specific reasons which were discussed with the customer, our policy is to ensure the safety of both staff and customers. Most of the frustration stems from us being late and acknowledging this we compensated the exact amount you asked for without questions. We don't believe the review is an accurate representation of our services as we did compensate the customer and were completely honest with him about the reason why we were late. Clumsy & Aggressive is not accurate since our firm has been business for years and if we were any of those things we wouldn't be in business. We apologize for the inconvenience caused to the customer and after compensation, you had agreed that the case was closed. I.e., Satisfactory.
  • Sarah Jackson

    Edinburgh

    28/03/2021

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    We were really happy with the AZ movers for our recent house move. The guys on the day were really polite and nothing was too much trouble. They were also very reasonably priced in comparison to some other quotes and overall helped us have a stress free move.

  • Des Quinn

    Edinburgh

    1/09/2020

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    Sent a van that was too small for the job then on the mornings the move demanded A?1000 to hire a second van. Had me completely over a barrel, eventually reducing it to A?750. Second van cost A?75 to hire....felt completely shafted by them.

    Response:
    Hi Des, Thank you for leaving a review we are happy whenever our valued customers leave their feedback even though your review doesn't reflect the service we provided but I hope that for your peace of mind Fuel & labour as well as Taxes are accounted for whereas the vans are concerned we provided the 3.5tonne Luton van which is what you had been quoted for and the items you had were alot more the. We had discussed ! At the end thankfully we put all our resources together and got the job done the same day, please note the average cost of a 2nd van would have been the same as the quoted but we charge A?A?300less and then an additional A?A?250 less to ensure your satisfaction.I hope that even though your review does not reflect the service we provided, we apologise if anyone the circumstances on the day caused you inconvenience and can assure you and everyone that if the money was not the issue our service provided was Of the highest standards and we did the best we could given the circumstances.
  • Johnny Coyle

    Edinburgh

    27/08/2020

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    Extremely helpful and accommodating

    Response:
    Thank You for your kind review! Please recommend AZ MOVERS to friends and family.
  • Isabella Craig

    Edinburgh

    13/06/2020

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    Fantastic crew, great customer service, very helpful and friendly.

    Response:
    Hi Isabella,Thank You for leaving your feedback! We hope you recommend us to family & friends. Stay Safe!
  • Natalie Russell

    Edinburgh

    29/03/2020

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    AZ movers were amazing. Buffalo was so helpful, he made my move day so much less stressful and they even remade my and my daughters bed for me! Cana??t recommend highly enough.

    Response:
    Hi Natalie,Thank you so much for your feedback ! We appreciate it and are happy to get such kind customers such as yourself as it helps motivate us to work harder and smarter!
  • April Wright

    Edinburgh

    28/03/2020

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    Victoria was great at answering our queries and the team on the day were incredibly polite and helpful. Would highly recommend.

    Response:
    Hi April,Thank you for the feedback ! We always strive to satisfy our customers and ensure that we only provide the best service. Thank you for being such a kind customer!
  • Muhammad Ali

    Edinburgh

    24/03/2020

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    This company is amazing in everything from customer service to the guys doing the delivery and of course the reasonable pricing. I will definitely recommend this company. I had to change the moving date twice and Victoria was very kind in doing her best to accommodate that. David on the moving date organised the move brilliantly. They took care of all the furniture and the houses not to cause even a small scratch to the walls. Really impressive work!
    Many thanks to you all!

    Response:
    Hi Muhammad Ali,We appreciate the feedback ! We are so glad that you were satisfied with our service and we strive to deal customers with the utter most perfection. Thank you for being an amazing customer throughout and allowing us to assist you.
  • Sadaf Tariq

    Edinburgh

    5/02/2020

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    David and joe been very professional and organised and there job
    They came on time and start loading and dismantling and after loading head towards unloading very professionally
    Thumbs up David and joe

    Response:
    Hi Sadaf Tariq,Thank you for the feedback! Customers like you are amazing to leave us Reviews and motivate us to work better everyday!
  • Ben Clarke

    Edinburgh

    11/11/2019

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    Dave and the guys were brilliant on the day, kept us well informed of their plans, handled our belongings carefully and were extremely quick! AZ movers were sometimes tricky to get a hold of by the phone in the run up to the day (hence the rating), although we did manage to have a chat a few days before to sort out the schedule. They were prompt at replying to e-mail.

    Response:
    Hi Ben,Thank You for leaving a review and being honest, your honesty helps us grow as a business and ensure that our services are satisfactory! We will strive to improve communication further.
  • Karen Thirlaway

    Edinburgh

    9/11/2019

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    Very efficient, friendly staff. Kept us up to date with everything and made the stress of moving much easier. Brilliant customer service.

    Response:
    Hi Karen,Thank you for your feedback we appreciate it alot!
  • Jenny Potter

    Edinburgh

    25/10/2019

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    Turned up 1 hour late at 10am. The amount of damage they did to walls, bannister and furniture of both houses was unbelievable. I was so tired by 8pm I told them to leave the rest of my furniture. They even left a pushbike outside my house (not mine!) as they didn't want it. The whole day was really stressful beginning to end.
    Do not touch this company.

    Response:
    Hi Jenny,We apologise for any inconveniences caused to you by us. However, I feel there is a key reason that had caused the debacle on the day of the move as you would agree. Just the day before we had received new information by yourself and it was determined that the job will take 1 more van & with the last minute changes it was not possible to find the necessary/appropriate resources in time however we managed to do our best and got the job done but this did unfortunately cause the job to take longer on the day & caused 1 van to arrive an hour late.Damage was caused by a heavy wardrobe which was not dismantled prior nor were we hired to do so, which as per our Terms & Conditions means we can not cover insurance for this, as all customers are required to ensure that large heavy furniture is dismantled or someone is hired to do it for them.I understand that it can be frustrating for things to not go the way planned, however it can be difficult for a firm to ensure a smooth process when on the day we don't have enough resources to move Everything but also have no option but to move our customer and get the job done.
  • Vincent

    Edinburgh

    22/10/2019

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    Really good. Would definitely recommend them.

    Response:
    Thank You! We are glad that you were satisfied with our services.
  • David Walker

    Edinburgh

    15/08/2019

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    Cost to much scratched some of my tables tops and bed ends. There van was to small I had to use my own van and leave some stuff and go back for it in my van.

    Response:
    Hi David, Sorry to hear your experience was not satisfactory with us, you'd appreciate we were transparent with our prices and never charge hidden or surprise costs and we strive to be very competitive. The van used was a standard long wheel base Luton van as per your contract however if you feel that this was not the case please get in touch, this is unfortunately the first time we are hearing of any scratches to your furniture as well as items being left behind as this was not brought up by the drivers or to the drivers? I appreciate the feedback but would request that issues such as damages/scratches etc. are discussed on the day of the move as it is standard protocol to move all items as listed in the van that was assigned to you as per your contract so should you feel we did not live up to the contract please call us 0131 618 9095 and I will be happy to assist.
  • Frances Brown

    Edinburgh

    25/07/2019

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    They had some issues with staffing but they worked efficiently given the circumstances.

    Response:
    Hi Frances,Thank You for being a great sport ! We appreciate you being an understanding customer and leaving us a review. Hope you're well!
  • Sarah Little

    Edinburgh

    15/07/2019

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    Arrived on time. Reasonable price. Carried out the job efficiently.

    Response:
    Hi Sarah,Thank You for being a great customer! We appreciate the feedback. :)
  • Chris Wilson

    Edinburgh

    25/06/2019

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    Very sloppy service. They use contractors. Contractors are not prepared to move peoples personal belongings. No trolleys, straps or rigging. No sheets to cover belongings which resulted in extensive damage to all major pieces of furniture. Items were somehow lost during the move. Very poor at loading the truck which resulted in items having to be left behind and collected at a later date at extra cost.

    Response:
    Dear Chris,We apologise if we caused you inconvenience, we are still looking into your complaint and as discussed I should get back to you soon. On the busiest of months all business use trusted contractors to assist with moves as did we indeed who has been working with us for 3 years now we also reserve the right to do so in our Terms&Conditions (12.4) , we apologise if your removal did not meet standards but i'd like to assure you that we will be looking in to your complaint thoroughly. I'd also like to remind you that your quotation & our discussion was based on 1 van load after evaluation of the list provided, unfortunately an additional trip to Glasgow was unexpected & would have costed us more than the initial quote. Nevertheless, we appreciate your patience while we look into the complaint. Thank You,Victoria James
  • Andrew Mcgreehin

    Edinburgh

    12/03/2019

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    The removal guys themselves were fantastic. The only downside of the removal itself was that one storage container wasna??t labelled and so contents were delivered the next day. Otherwise 5 stars for the movers.

    The packing was unfortunately mediocre. Some dishes were not wrapped at all and some boxes half empty and therefore not sturdy for stacking. Ia??d paid for 4 hour bundle but the packed the kitchen in 1 hour. Given the lower quality than anticipated, I asked for a refund on the other 3 hours and had to ask multiple times. I ended up getting about half of it back (not 3/4).

    Also, the cost turned out to be an estimate and was increased when it turned out we had more boxes than anticipated. It then increased again on the day. This system needs improved. So it ended up that they werena??t much cheaper than the other companies (with better reviews) I rejected on basis of price.

    Response:
    Hi Andrew,Thank you for your valuable feedback, I believe due to the unforeseen increase in items on the day of the move we didn't have sufficient time to pre arrange and label the additional unit which caused the delivery to be delayed, however if any inconvenience was caused we do apologize.The refund as agreed upon was made after cost of the packing was paid, since it was a min Hire of 4 hours and a discount was given for this unfortunately you were not satisfied with the packing however, the packers are paid the full 4 hours, any profits were paid back to you.If you have any further queries or concerns feel free to give me a call.
  • Gamuchirai Muchenje

    Edinburgh

    22/02/2019

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    Van arrived almost an hour late. The guys also need to take extra care with furniture as they left a few scratches on furniture. They dont even have things/equipment to cushion or cover furniture like other companies do when they are moving furniture. One mattress was left with black marks i dont know whether it rubbed against the van or what. They also drove into the grass outside our house and left a big/deep wheel track on the grass we have to bring someone to repair

    Response:
    Hi,Thank You for your feedback, unfortunately, I do not have any complaints registered or received regarding this move accept for this review alone which prompted me to look into it further the porters reports are also clear, I assume that there has been a misunderstanding or damages were noticed a while after the move?Nevertheless, I'd like assure you that we have quilted mattress covers, Quilted piano covers and about 50+ removal blankets in each of our vans to ensure protection and standard.Regardless, please feel free to give us a call should you like for us to look into any pending issues.
  • Veronica Alonso Porras

    Edinburgh

    10/01/2019

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    Excellent!!!!!!!!!!!!!!!!!!!!!!!!

    Response:
    Dear Veronica, Thank You for the great feedback, Please don't forget to recommend us so we can give your friends and family the same Excellent service. Best Wishes,AZ Movers Team
  • Marlene Wild

    Edinburgh

    5/01/2019

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    Victoria was helpful and informative - had some minor issues with their emails not sending, but it was easy to work around. My driver arrived early, and we completed my move in under the time allotted.

    Response:
    Dear Marlene,Thank you so much for the feedback we appreciate you taking your time out to review us, I hope you recommend us to Family and Friends. Best Wishes,AZ Movers Team
  • Rebecca Murray

    Edinburgh

    19/10/2018

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    We booked AZ several weeks ahead of our move date & paid a A?120 deposit.
    At 4.30pm the day before the move, I emailed AZ to check everything was still on track but shortly after I received an email saying their van was stuck down south and they couldn't move us until mid afternoon the following day. I had obviously had to initiate contact to hear this news & the tone of the email was very perfunctory so I was nervous that the move wouldn't happen at all. I explained that this wasn't workable because we expected the move to take 5 hours & we have 2 small children who would need to be settled in by early evening, & asked if there was anything they could do. They were very unhelpful & basically said it was late afternoon or nothing. We had taken time off work for the move & we needed to move that day... So I contacted another firm who miraculously were able to fit us in.
    I let AZ know that evening that we'd be using another firm & asked them to refund my deposit. Several days later they replied to say they would send a refund minus a A?50 admin fee. I contested this but heard nothing for 2.5mons! After much chasing, I eventually got a A?90 refund. Don't use AZ, they were awful.

    Response:
    Dear Rebecca, Thank you for leaving the review, we take criticism positively which helps us grow and understand customer concerns. We certainly assisted you with your enquiry and had you booked in, unfortunately due to unforeseen traffic situations we were going to be late and I had discussed this with yourself very apologetically & Kindly requested we rearrange for a later time and we did so with mutual consent, we mentioned we could be there earlier however could not promise it and we appreciated that you were very understanding. Once everything had been re arranged, You had called to cancel, which you'd appreciate was not expected an hour after our phone call to re arrange. We had let you know that there will be a cancellation/admin fee, as per our Terms & Conditions. This would have been unfair to charge since we understand removals can cause stress especially if the circumstances on the day are not as expected so we did not charge you the cancellation fee but only the admin fee which was also further reduced to ensure your satisfaction. We understand the stress that may have been caused to you due to the circumstances, you'd appreciate that we have to go by our Terms and Conditions which are there to protect the business and ensure that the people putting in the work are paid from Admin to Labour staff. We apologise for any miscommunications and/or inconvenience you may think we caused you. We hope your removal with the other firm was a better experience and you have settled in your new home.Best Wishes, Zahra Pasha
  • Kaley Northcott

    Edinburgh

    16/09/2018

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    Excellent, professional and efficient. Good communication from the admin and quick and careful removal by the movers. Very fair pricing options. Would definitely use them again!

    Response:
    Dear Kaley,We are happy to have served you! We appreciate your feedback and are glad you were satisfied with our services.
  • Arina Tamborska

    Edinburgh

    11/07/2018

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    The moving went really smoothly and was relatively inexpensive. The only drawback was communication. It was difficult to confirm when the items would be delivered and even though I gave my availability to the company in advance, this information was not passed to the driver, who tried to deliver the items when I was abroad.

    Response:
    Dear Arina,Thank You for the review, We apologize if any inconvenience was caused. With part loads it can be a bit of a task, sometimes we can deliver earlier than planned and the drivers may call to check if it's possible. We are happy to read your review and hope you recommend us to friends and family to whom we shall provide 5 star customer service and nothing short.
  • Claire Dawson

    Edinburgh

    13/04/2018

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    Really couldna??t be happier with this company.
    The guys in the team were so curtious and the quote we were given was so cheap.
    I would defiantly recommend them.

    Response:
    Claire,Thanks for the review ! We loved serving you just as much.
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