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AZ Movers

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Company Overview

We’re a specialist Edinburgh moving company providing the complete professional house removal service all at a fair price.

We’re experts in all things house removal, and offer a comprehensive list of optional services including packing, storage, and end of tenancy cleaning. Our professional and courteous staff ensure the bet possible customer care, and will help you through every step of your house move.

Areas Covered

Note: Coverage may vary for international and commercial moves
Since March 2018
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Reviews

  • Kaley Northcott from Edinburgh on 16/09/2018

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    Excellent, professional and efficient. Good communication from the admin and quick and careful removal by the movers. Very fair pricing options. Would definitely use them again!

    Zahra P. of AZ Movers replied:
    Dear Kaley, We are happy to have served you! We appreciate your feedback and are glad you were satisfied with our services.

  • Claire Dawson from Musselburgh on 13/04/2018

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    Really couldn’t be happier with this company.
    The guys in the team were so curtious and the quote we were given was so cheap.
    I would defiantly recommend them.

    Victoria J. of AZ Movers replied:
    Claire,Thanks for the review ! We loved serving you just as much.

  • Arina Tamborska from Edinburgh on 11/07/2018

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    The moving went really smoothly and was relatively inexpensive. The only drawback was communication. It was difficult to confirm when the items would be delivered and even though I gave my availability to the company in advance, this information was not passed to the driver, who tried to deliver the items when I was abroad.

    Victoria James of AZ Movers replied:
    Dear Arina,Thank You for the review, We apologize if any inconvenience was caused.With part loads it can be a bit of a task, sometimes we can deliver earlier than planned and the drivers may call to check if it's possible.We are happy to read your review and hope you recommend us to friends and family to whom we shall provide 5 star customer service and nothing short.

  • Rebecca Murray from Edinburgh on 19/10/2018

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    We booked AZ several weeks ahead of our move date & paid a £120 deposit.
    At 4.30pm the day before the move, I emailed AZ to check everything was still on track but shortly after I received an email saying their van was stuck down south and they couldn't move us until mid afternoon the following day. I had obviously had to initiate contact to hear this news & the tone of the email was very perfunctory so I was nervous that the move wouldn't happen at all. I explained that this wasn't workable because we expected the move to take 5 hours & we have 2 small children who would need to be settled in by early evening, & asked if there was anything they could do. They were very unhelpful & basically said it was late afternoon or nothing. We had taken time off work for the move & we needed to move that day... So I contacted another firm who miraculously were able to fit us in.
    I let AZ know that evening that we'd be using another firm & asked them to refund my deposit. Several days later they replied to say they would send a refund minus a £50 admin fee. I contested this but heard nothing for 2.5mons! After much chasing, I eventually got a £90 refund. Don't use AZ, they were awful.

    Zahra Pasha of AZ Movers replied:
    Dear Rebecca, Thank you for leaving the review, we take criticism positively which helps us grow and understand customer concerns. We certainly assisted you with your enquiry and had you booked in, unfortunately due to unforeseen traffic situations we were going to be late and I had discussed this with yourself very apologetically & Kindly requested we rearrange for a later time and we did so with mutual consent, we mentioned we could be there earlier however could not promise it and we appreciated that you were very understanding. Once everything had been re arranged, You had called to cancel, which you’d appreciate was not expected an hour after our phone call to re arrange. We had let you know that there will be a cancellation/admin fee, as per our Terms & Conditions. This would have been unfair to charge since we understand removals can cause stress especially if the circumstances on the day are not as expected so we did not charge you the cancellation fee but only the admin fee which was also further reduced to ensure your satisfaction. We understand the stress that may have been caused to you due to the circumstances, you’d appreciate that we have to go by our Terms and Conditions which are there to protect the business and ensure that the people putting in the work are paid from Admin to Labour staff. We apologise for any miscommunications and/or inconvenience you may think we caused you. We hope your removal with the other firm was a better experience and you have settled in your new home.Best Wishes,Zahra Pasha

    More Information

    Home Removals

    As experts in house removals, we know that every house move is unique. That’s why we discuss your removal needs in detail to ensure an accurate quote with no hidden costs.

    We ensure our staff are all well trained and friendly, and will help you with advice and insight throughout your move.

    No house move is too small or too big, with flexible price plans in place to meet your exact needs. Whether you need a man and van service for a small flat move or a full home removal service, we pride ourselves on providing a service to fit your budget.

    Packing Service

    Our popular packing service has a range of options to fit your particular needs. Whether you want a few professional staff members to help you pack and dismantle your belongings, or our full comprehensive packing service, we’ve got you covered. We also offer an optional service if you want us to just professionally pack and inventory your most valued items. 

    Secure Storage

    We have secure storage facilities available across the UK, and our Edinburgh-based facility can handle long or short-term storage of all sizes.

    Our units are safe, locked, and fully alarmed with 24/7 CCTV coverage. Our storage solution are priced to fit your budget and specific needs.

    Piano Removal

    We specialise in moving pianos of all description and size, meaning you can feel at ease knowing your grand piano is in safe hands. We really are the professional choice when it comes to piano removals.

    Cleaning Service

    We provide an expert cleaning service for end of tenancy cleaning, including all aspects of your house such as carpets, upholstery, ovens and windows.

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