Black & Yellow Moves

Black & Yellow Moves

LONDON
Superb
based on 8 reviews
member since October 2018
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Overview

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Reviews & Ratings
Customer Reviews
  • Mark

    Enfield

    19/04/2019

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    Excellent from start to finish could not fault the guys . Very happy.

    Response:
    Dear Mark,Thanks so much for giving us your take on how we are doing. We are glad customers like you are having a great experience during their move.Great job Rafael and Wolverines Team !Kind regards,
  • Chloe Sheahan

    London

    25/03/2019

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    Never seen three guys move so fast! Fast, fantastic and friendly! Very happy thank you!

    Response:
    Dear Ms. Sheahan,Thank you for your wonderful review. We are thrilled to hear you found our service an amazing one and that our team surprised you. It has been our pleasure having you as our customer.Good job Wolverines Team !
  • Chris

    Barnet

    12/04/2019

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    Friendly and efficient movers. Two gentlemen worked incredibly hard to move the entirety of our belongings. Very polite. We will consider using them again!

    Response:
    Dear Chris,Thanks for the kind words. We will be sharing your review with the team as a way to encourage them to continue to strive for excellence. It was a pleasure to move you !Great job Chris and Crouching Tiger Team !Kind regards,
  • Karen Pitfield

    Dagenham

    1/01/2019

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    Knight rider team we had were excellent nothing damaged and very professional and polite would definitely recommend them

    Response:
    Dear Ms. Pitfield, Thank you for sharing. We are so happy to hear that we exceeded your expectations. Your review makes a difference to us and it helps motivate us even more to do our best.Great job Hidden Dragon team !
  • Stephen Craker

    Borehamwood

    28/12/2018

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    Great team of guys who helped us move. There was a couple of hours delay due to bank issues, but they waited patiently and were very efficient and polite at both the removel and delivery of my home contents.

    Response:
    Dear Mr. Craker,Thank you for sharing! We value your loyalty to our business and are happy to hear you've enjoyed your experience with our team. We appreciate your kind words and look forward to seeing you next time.Great job Wolverines Team !
  • Tony

    London

    16/12/2018

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    Great customer service but an early payment was not expected, this was fixed quickly. The staff dedication on the day of the move was tremendous. They could not do enough.

    Response:
    Dear Tony,Thank you for taking the time to provide us with your feedback. We are a growing company and appreciate that there is always more to learn; as such we will take your points on board and pass them on to the relevant employees and make the necessary changes. Please do not hesitate to get in touch with us via email or phone, should you have further queries.Great job Crouching Tiger team !Kind regards.
  • Sandy Condron

    London

    15/04/2019

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    The most reasonably priced, especially as did packing service too. Box marking not always enough when unpacking but being able to sort out on arrival is preferable to trying to sort before!
    The team on the day were great & really did work their socks off!

    Response:
    Dear Sandy,Thank you for reviewing Black&Yellow Moves We are so happy to hear that we exceeded your expectations. Your review makes a difference to us and it helps motivate us even more to do our best.Great job Betty and Wolverines Team !
  • Ailish Mcallister

    London

    4/02/2019

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    Disappointed with the service. The movers were quite rude, e.g. rolling their eyes and complaining when we said we had garden furniture to move (even though we'd said we had garden furniture and they saw it during the survey the week before!) We had also asked if they could provide packing materials, which was offered during the service, but on the day we were told we would have to pay for boxes. Despite also paying a flat rate as completion time was still tbc, they said they had to leave for another job, which involved us having to phone the office. There appears to be a disconnect between the office staff who conducted the advance survey and the moving people on the day.
    They also left quite a few items at our old property even though we had asked for them to be packed. My partner had to pay for a taxi to transport the left-behind goods.
    The service was generally efficient - they moved us in and out in the space of a few hours, but some of their staff could really do with basic politeness training. Which is a shame as other reviews suggest that other company staff have been courteous and helpful. Not in our case, and not what we needed when moving is stressful enough already!

    Response:
    Dear Ms. Mcallister,First, allow me to apologize on behalf of everyone at Black&Yellow Moves. We love what we do and we want every customer to have the best possible experience. Please know that your situation was an exception and we won't allow for repeats. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We can't fix the past but you have my personal commitment to find ways to improve the way our staff serves each and every customer. Until then, please receive my most sincere apologies on behalf of everyone on the team.Kind regards,
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