Bristol 1st Removals Ltd

Bristol 1st Removals Ltd

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based on 21 reviews
member since January 2021
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Reviews & Ratings
Customer Reviews
  • Audrey Michel

    Bristol

    2/02/2024

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    The guys were great. Got stuck in and werent phased by all my endless stuff!Good value and really good customer service. Took exceptional care of fragile items and nothing was broken. If I move again ( hopefully not for a while!) I would go straight back to them. Thanks Andy, John, Jack and Zac.

  • Anne

    Bristol

    18/01/2024

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    Bristol 1st Removal were very good with Steve and Ben work very hard and quick. Would highly recommend them

  • Moira Harries

    Bristol

    18/01/2024

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    From start to finish - the whole process and customer experience seamless and professional. Matt, Steve and Ben worked extremely well as a team to clear our 4 bed house of our household belongings and balanced and loaded into 3 vans. They also used furniture protectors.Great that they arrived slightly early to park vehicles and come into the house to check layout / pinch points for large furniture. They were lovely guys and - clearly experienced with moving furniture taking great care both with furniture and property.Looking forward to seeing them on Friday when they deliver our belongings (as we needed to store our items into their on site store for a few days pending completion on our new property. In addition to the team, also found Richard and Andy very good to deal with regards bookings and invoice payment. I experienced some problems with online booking (user error no doubt!) and Andy was very helpful. Also liked the checking in phone conversation with the office the day before our booking to check we were ready / needed any assistance. Happy to recommend Bristol 1st Removals Ltd. Incidentally - they were the cheapest quote at of 4 removal companies I contacted.

  • Karen Mead

    Bristol

    29/11/2023

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    On the day, one removal man turned up an hour late, telling me that the boss was on his way with a second van, due to staff not turning up for work. A second worker arrived an hour later, after I was asked if someone was moving into my home that day (they were). A small metal cabinet fell apart due to careless handling, there was a large, deep scratch on the side of a coffee table, and an oily stain on the laundry basket. I received what felt to me like an aggressive phone call demanding more money half way through the move (which they were in their rights to do due to unexpected delays). They broke the lift in my new building which cost 400 to mend (paid for by those living in the flats). Sadly, I would not recommend this company to others.

  • Haley Williams

    Bristol

    25/09/2023

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  • James Ulyatt

    Bristol

    16/09/2023

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    Matt ,Steve and Steve were brilliant throughout our move. They were speedy ,efficient ,friendly ,polite and helpful .We can definitely recommend them to anyone looking for an efficient removal

  • Richard

    Bristol

    15/09/2023

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    From the initial meeting to removal day, everything went really well. I had a phone call the day before to check everything and on the day the two lads worked really hard and with real care. Must have been a 10-12 hour day with all the driving on a really hot day!

  • Sue Pearson

    Bristol

    10/08/2023

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  • Ian Rawlings

    Bristol

    28/12/2022

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    From start to finish the team were excellent. Professional, polite and extremely hard working. They boxed up the day before, dismantled and reassembled on moving day and didnt leave until we were totally happy. I would highly recommend Bristol 1st Removals, an excellent moving experience thanks to these guys.

  • Kate Fox

    Bristol

    23/12/2022

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    Told they'd be with us at 9am but they didn't arrive until 10.. I had to chase the company about where they were - they were running late and then went to the wrong address. No apology from the company when I rang just "not sure what you want me to do about that". They sent 2 guys in 2 pretty small vans for a 3 bedroom semi-detached house. The 2 guys clearly hate their job, they were quite rude and unfriendly. Constant moaning between them about their job. The vans completely filled up so we had to use our cars. Once full, they drove off without letting us know. Again, when unloading, very little communication from them and they left as soon as they could. Wouldn't recommend

  • Christian Freke

    Bristol

    12/12/2022

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    The men worked hard but sometimes they were a bit hard on the things they were moving. That said, we never had anything broken but they did damage the kitchen flouring of tge place we moved out off. The price was a bit expensive for a 2 bedroom bungalow 1800 which got more expensive as they had to come back the second day because the key release was late. That added another 900 to the cost.

  • Juliette Rayner

    Bristol

    19/07/2022

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    It was the hottest day of the year and the team just got on with it every efficiently.

  • Zoe Braven-Giles

    Bristol

    21/06/2022

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    They were generally polite and worked fast. I appreciated them sorting the appliances and the attic. However, a few of their employees they were not careful packing. We found fragile glass wrapped in paper with heavy things placed in the same box loose. There were also fragile items just loosely placed in boxes. We had several avoidable breakages. They were asked to take specific care over some antique furniture, which was also broken but which they didn't let us know about. We paid for the beds to be taken apart and rebuilt. I had to rebuild all three as they were dangerous.

  • Jane Clarke

    Bristol

    11/03/2022

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    My remover men were fantastic couldnt of asked for better

  • Victor Caballero

    Bristol

    8/11/2021

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    We had a complicated road to move. The street is very narrow and there is not access by car. It is supposed that they review the roads where they are going to work, but it seems they don't do it. I sent them an email explaining the difficulty of the service. They told me that they were going to use a 7.5tn truck and I told them that, maybe, it wasn't the best option given the roads.The move date, with a 7.5tn truck, the first thing I did was to show them the road, very close to the old address, and everything seemed to be ok. They took all my stuff and, literally, disappeared without any explanation. After more than two hours waiting I called them and said that due to the difficulty they took my stuff to a storage and if I wanted my stuff I had two options, either to take by myself or to pay 400 more to have a smaller van and to deliver the next day. At least, they brought our mattresses to our old house to be able to sleep somewhere that night and they delivered the stuff the next day despite of the difficulty. Very bad communication with the client.

  • Fe Westlake

    Bristol

    23/07/2021

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    very good service quick and efficient.

  • Pamela

    Bristol

    15/06/2021

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    Yes they were very good . I was very pleased excellent

  • Tariq Al-Hassan

    Bristol

    13/04/2021

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    A van arrived without any name on it. The manager did not tell them about the job neither provided with tools and materials needed. Made few damages. I will not recommend this company to anybody.The workers did their best to compensate the shortcomings. They are not in the league for good removals

  • Tara Bird

    Bristol

    20/03/2021

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    Absolutely brilliant! They were so fast and friendly

  • John Collin

    Bristol

    15/03/2021

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    Removal team on the day was excellent

  • Deb Matthews

    Bristol

    11/02/2021

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    Broken my table and now want me to oay the excess on there insurance dont think so

    More Information

    Areas Covered

    Bristol (BS)

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