Based in London, at City Removals & Storage, we have over 15 years’ experience in residential and office moves, operating in the UK and Europe. As accredited members of the British Association of Removers (BAR), our expert team of movers will go the extra mile to make your home move quick, seamless and efficient.
Would definitely use again. Very quick, efficient and friendly. They arrived before 8am and were finished by 2:30, including reassembling furniture.
Very polite guys and supportive. Very reasonable even though they had underestimated the weight of stuff I had and increased the price a little but this was still very reasonable. Highly recommended
The movers on the day made it feel so light hearted as they were very pleasant. They were very fast, polite and efficient. No breakages or damage.
The men who actually packed up and moved me were excellent but the experience was marred by very inconsiderate office administration. The original estimator had misunderstood what was to be moved from the Garden and as a result the vans that were sent were not big enough. They ran out of space and refused to send another van unless I paid another 109 pounds when it was there fault. Basically they held me to ransom!
Alexander Constantine of City Removals & Storage replied:
Dear Ms Barbara Firth,We are sorry that such a situation occurred during your removal. From our perspective we have tried to be as helpful as possible on the day given the circumstances. From our point of view the fact that we could not fit everything in the vans provided was down to the fact that during our estimators visit he noted on his survey sheet that nothing apart from a few garden tools is coming from the garden and on the day of your removal there were quite a few plants coming along in the end. We do not want to put the blame on someone but he does not write something on his survey sheets unless it has been discussed and on his survey sheet which we have also sent you a copy of it is clearly mentioned that no plants are to be moved. This is the only reason why we have not been able to fit everything in. In those circumstances we have made every effort to help on the day. With great effort we have been able to send another van with another driver that collected the plants so that you were not left with anything behind. Also i am sure you can appreciate that we have only applied a £100 extra charge.This was only to cover the costs involved with sending the extra person with the extra van and not for our profits. Normally the charge for a van with a man is a lot higher.But because we have put this down to a misunderstanding we have only charged a small amount just to cover the costs. Again i am very sorry this has occurred but we feel that we have tried to be as helpful and understanding as possible on the day and that we have made every effort to finish your removal in a timely and satisfactory manner. Please let me know if you would like us to do anything else for you so that we can have this sorted in a positive manner for both parts.
From a few boxes in a flat to a full house move, we offer moving services no matter how small or large. Our expert team will ease you and your family through the moving house process, treating your items with due care and respect.
Packing takes time but we can do the hard work for you. We can either come before or on moving day or simply provide you with all the quality packing material you will need.
We have trained staff and specialist equipment to ensure your piano, fine art and antiques arrive safely and in perfect condition.
Some moves are time sensitive, so we will move your items when it is convenient for you, even on a Sunday.
We are partnered with The Big Yellow Storage Company and can arrange storage discounts for your items.
When planning a house move, you will inevitably find items you no longer want or need. We can help you dispose of them in an environmentally friendly way, dismantle, disconnect, reconnect and reassemble your furniture and appliances.