City Removals

City Removals & Storage

London, London
Superb
based on 23 reviews
member since October 2016
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Reviews & Ratings
Customer Reviews
  • Anthea

    London

    7/11/2019

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    good packing service. Well organized all stuff.
    Good moving service. protected my furniture and new house very well. Reasonable price.

  • Caroline Cook

    London

    31/10/2019

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    This company was great value for money and helped us to move from London to Hastings smoothly, arranging a move at short notice.
    Nick and his team were punctual, efficient and helpful removers.
    I would highly recommend this company.

  • Shahidul Miah

    London

    7/06/2019

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    The City Removal Guys were brilliant.. They were professional, efficient and polite. They were the most reasonably priced out of the four companies I saw and they were by far the best. They were also flexible and accommodated our requirements throughout the packing and on removal day. I would highly recommend them to everyone.

  • Nigel Lewis

    London

    30/03/2019

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    Sebastian and his team were terrific throughout. I hope that City Removals doesn't fall victim to the Brexit mess.

  • Chris

    London

    17/02/2019

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    Two great guys. Worked hard. Very respectful of possessions.

  • Matt Hewett

    Chessington

    15/02/2019

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    Excellent service. Absolutely no complaints. Would highly recommended.

  • Mahendra Shah

    Edgware

    16/12/2018

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    Excellent from start to finish

  • Jacqui Collins

    London

    10/11/2018

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    Everything you could want for a very competitive price.

  • Maggie Everitt

    Twickenham

    8/11/2018

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    Very efficient and professional service provided. From the initial estimate to actually booking their removal and packing service everything went very smoothly. We were very happy with this company, Thank you.

  • Brenda Rote

    London

    8/11/2018

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    Hardworking good natured crew. Very professional job. Would definitely recommend and use again.

  • Eike Hayler

    Bromley

    24/10/2018

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    Brilliant service - highly recommend.

  • Vincent Sieurin

    London

    20/10/2018

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    Every thing was perfect
    Nothing broken
    Professional staff
    No scratches alt all on both appartements
    All furnitures perfectly rebuilt
    I do warmly recommend this company

  • Stuart Cummings

    Twickenham

    14/09/2018

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    Very professional and went above and beyond.

  • Claire Denham-Smith

    London

    11/05/2018

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    Amazing job, I can't believe how beautifully they packed our possessions without one break or loss, including delicate chandeliers! I would highly recommend City removals for the full service. They reconnected our washing machine too, and picked up the boxes post move. Thanks so much for a brilliant service and making the move so stress free.
    Claire

  • Andrea Goldring

    London

    26/02/2018

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    Would definitely use again. Very quick, efficient and friendly. They arrived before 8am and were finished by 2:30, including reassembling furniture.

  • Sanjay Motivaras

    Barnet

    16/04/2019

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    Overall were very good but upon revisiting the old home I noticed. Two cupboard contents had been forgotten and not been packed.

  • Scilla Alvarado

    London

    6/02/2018

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    Very polite guys and supportive. Very reasonable even though they had underestimated the weight of stuff I had and increased the price a little but this was still very reasonable. Highly recommended

  • Marilyn Slowe

    London

    31/08/2017

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    The movers on the day made it feel so light hearted as they were very pleasant. They were very fast, polite and efficient. No breakages or damage.

  • James Young

    Beckenham

    22/04/2019

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    Efficient quote and good communication.
    Let down by having to make three deliveries to get all of our furniture and things back.

  • Tamsin Lower

    London

    18/02/2019

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    Efficient and careful team. Would use again.

  • Kim Pryce

    Croydon

    12/09/2018

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    They allow you to book a provisional move day but then become very pushy and do not allow much time to confirm the date if another customer requests it. But overall customer service was good.

  • Barbara Firth

    London

    18/12/2017

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    The men who actually packed up and moved me were excellent but the experience was marred by very inconsiderate office administration. The original estimator had misunderstood what was to be moved from the Garden and as a result the vans that were sent were not big enough. They ran out of space and refused to send another van unless I paid another 109 pounds when it was there fault. Basically they held me to ransom!

    Response:
    Dear Ms Barbara Firth,We are sorry that such a situation occurred during your removal. From our perspective we have tried to be as helpful as possible on the day given the circumstances. From our point of view the fact that we could not fit everything in the vans provided was down to the fact that during our estimators visit he noted on his survey sheet that nothing apart from a few garden tools is coming from the garden and on the day of your removal there were quite a few plants coming along in the end. We do not want to put the blame on someone but he does not write something on his survey sheets unless it has been discussed and on his survey sheet which we have also sent you a copy of it is clearly mentioned that no plants are to be moved. This is the only reason why we have not been able to fit everything in. In those circumstances we have made every effort to help on the day. With great effort we have been able to send another van with another driver that collected the plants so that you were not left with anything behind. Also i am sure you can appreciate that we have only applied a £100 extra charge.This was only to cover the costs involved with sending the extra person with the extra van and not for our profits. Normally the charge for a van with a man is a lot higher.But because we have put this down to a misunderstanding we have only charged a small amount just to cover the costs. Again i am very sorry this has occurred but we feel that we have tried to be as helpful and understanding as possible on the day and that we have made every effort to finish your removal in a timely and satisfactory manner. Please let me know if you would like us to do anything else for you so that we can have this sorted in a positive manner for both parts.
  • Jerome Williams

    Harrow

    21/09/2019

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    Customer service was attrociuos. Broke a brand new TV and dented a filing cabinet during the move then their so called 8nsurance refused to reimburse me.
    The actual removal men were very helpful, but overall I would advise people to avoid this company as promises made during the survey will not be honoured and they are not prepared to offer any remedy once they have your money

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