Cornerstone Removals

I am ex military and moved around 13 times in my life, the men who helped pack up and deliver my furniture have to be the nicest I have ever had! They was so caring nothing was to much and happy to help with it all without a complaint. It was a long day driving from Warminster to colburn but they did it so quickly and effectively, I would highly recommend! Read more

Jack from Cornerstone was brilliant and respectful of my time from quote to booking to moving day. Victor and his son were amazing on moving day, I was feeling anxious but they checked in with me regularly, got everything dismantled and loaded up quickly and then put everything back together again and unloaded so that I had everything right where I needed it. I even got to practise a bit of my terrible Spanish The team made my moving day a much more pleasant experience than I was expecting it to be! Read more

The guys moving us today were absolutely brilliant. Polite, professional and very organised.From when they first arrived at our home to when they unloaded at the new home.The only hiccup was that they were sent to the wrong address at 7.30am in the morning which wasted an hour loading time in the morning. Once the guys made contact with me it was resolved very quickly, but it was a good job that I mansbaged to track them down with the help of my storage company.Cornerstone customer service communication was to blame here and not the delivery drivers. Read more

Just wanted to leave another review for our packing team yesterday. They worked so quickly, yet so carefully to pack up all our belongings. They checked along the way to make sure what to label our boxes with and to ensure they packed everything we wanted to be packed. Everything fragile was handled with utmost care too. So pleased we used this service as made our busy lives that much easier. Thank you to both of you. Read more

Very pleased with Andrea, Cornell and Dragas they worked very hard and very fast. They were very careful with all our furniture. Id highly recommend them.

Absolutely fantastic service today. The guys worked non stop, and went well and beyond any service that we have experienced from movers. We will be recommending Cornerstone to anyone who needs removals based on this awesome service. Moving is hard enough at the best of times but this team has made it a breeze. Thank you. Super professional service from start to finish from these guys. Read more

Excellent service. Took great care with everything. Nothing was too much trouble.Very able and professional service from start to finish.Thank you very much.

Very helpful they went the extra mile brilliant organisation

Hood team to work with very helpful and friendly people. Will recommend them to someone.

Our movers made today as stress free as moving house could possibly be! They arrived on time, were incredibly helpful and polite, and made us feel totally at ease. Thanks for making our moving day so easy! Read more

Excellent video call with Alex very proffesional and good price too

Very professional, on time and a good team to work with. Very helpful and friendly team with good characters.

Went Above and beyond. Very professional.

Both the support I received from the customer service department and the removal team I had on the day were amazing. Thank you so much for all your help to make my move a success!

Packers packed as much in a day as we could in a week. Fantastic service. Even donated unwanted items to charity.

Very efficient. Move was seemless

Easy day with a great team loading two vans and unloading very quickly, thanks.

I completed a WhatsApp video survey with Alex, who was polite courteous and knowledgable. I received an online quote within 5 mins of the completed survey. Very competitive prices

Mostly very good. I got very stressed due to being put under pressure to confirm my move when I hadnt exchanged yet due to delays. It was only when it became apparent we wouldnt exchange in time for me to confirm the date that they offered me a waiver. It was a very stressful time so that wasnt helpful.The movers themselves were great - extremely efficient and friendly. The only negative is we have a very sturdy wooden table. They took it apart to move it which wasnt strictly necessary (we got it in the house without taking it apart) and left it very wobbly on reassembly.Overall Im very pleased with the service, the guys did a great job. Read more

Appalling, worst company I have ever used.

Really friendly and helpful. Made moving day less stressful

The whole experience from beginning to end was very professional and the guys on the day were AMAZING highly recommend

I found cornerstone online and contacted them about my move, they were super helpful and efficient, arranged a video call to evaluate my transport needs and quoted me straight away.

Great services, very polite and understanding when I had to make some changes to the removal of some of my things. Great quality of work when they disassembled and reassembled my furniture.

Great service provided throughout. The moving day went so smooth and the porters were polite and friendly. They were also very efficient and caring with our contents. Highly recommended!

Great, a little rushed at times

Excellent service nothing was too much trouble I can't speak highly enough a real pleasure to deal with my movers were brilliant

So far very good and very helpful . Im impressed by them .

Search engine I received a fast response and friendly service I was looking for a quick quote to allow me to work out my financial position for my proposed move

I do not know much about your company, but the two gentlemen went above and beyond for me and my partner, to ensure a smooth move and took excellent care of pur belongingsThanks Abdul and Co, you are the best Emma and Chris Read more

Packers Catalin and Andrea were very efficient, friendly and polite when packing up our house on 28/02/23. On 01/03/23 the crew undertaking removals were also efficient and friendly and completed a good job. Read more

Customer Service was very good, nothing was too much trouble

From start to finish, I found Cornerstone knowledgeable, efficient, approachable and patient. On the day the guys were fantastic, nothing was too much trouble. They were polite and friendly, they worked very fast and happily dismantled beds and TVs before setting up again at the other end. I would recommend Cornerstone, I felt they were value for money. Read more

Not a issue at all very helpful all with out fuss

Liviu and marian were excellent. Turned up on time and worked solidly. Very helpful. Would recommend.

Removal was very efficient and made our move completely stress free. Would recommend this removal company. Thank you!

Highly recommend Lee, Alex, Ionut and Lau they are superstars! They packed and dismantled efficiently and carefully, were friendly and professional, and there was nothing they couldnt handle! On the second day at the new house, they had to contest with my mother, and she was very impressed at their work ethic. Unpacked and reassembled in a couple of hours. I honestly cant thank them enough!!I researched and got quotes from 7 companies, and they matched my best quote no problem! Without doubt best removal team out there, Ive moved 17 times in the last 35 years, if I ever move again I will definitely be using this team again! Again thank you so much to Lee, Alex, Ionut and Lau x Read more

Nice guys very helpful, fast and efficient.

We had a very smooth move. Vasillica and Cataline from Cornerstone did an excellent job with packing, dismantling and assembling. Highly recommended.

The work force were great again.

Ayham, Oday, Aws all did a fantastic job helping us move from London to Cornwall. Thank you!

I would not recommend this company unfortunately.I used the packing with them the day before and found that they did so in a very haphazard manner. The labelling of the boxes were minimum.I accept that the move was not the easiest as we did not complete until late in the day - however I felt very under pressure when they unpacked the van and boxes were left in the wrong rooms - which may not sound much but I had removals as I am a single women and moving heavy boxes up and down the stairs is not easy.One of the men on packing day also used the downstairs toilet and left it in a disgusting state at the end of the day. Also my laptop has gone missing - which was in a backpack in the back of the van. Read more

The team were fantastic and so diligent, everything was taken down, transferred and reassembled perfectly! Highly recommend

From start to finish we could not fault the team we had helping us move today They worked so hard really helpful nothing was a problem.would highly recommend this removal company.Great value for money did everything the promised to do ,They went above our expectations .If I could give the team we had today 10 stars I would .Just want to say a big thank to you all Very happy with the service you provided today KEELEY Read more

Very good. Everyone was helpful. We just wish we had estimated the amount of things we had to move as we didnt have enough space and needed an ectra van. The packing team and the moving team were great. Read more

Lovely crew on the day. Helpful and efficient.

Very helpful removals crew today. Efficient and polite and did a very good job.

The service was absolutely amazing, happy with the price, Vasilica and his work partner were brilliant, very friendly and nice to talk to. Very professional and got the job done so swiftly and quickly even though we were travelling 4 hours to move. Would highly recommend Read more

What can I say they turned up on time Packet efficiently and unpacked. Polite and courteous. Highly recommend

Very helpful and understanding. Thanks for the time and taking the time to explain everything

I wish I could give them ten stars. I would give 100 if I could.I move a lot and have dealt with a lot of moving companies but Cornerstone absolutely smashed the bar. They were beyond brilliant. Not only were they so professional and helpful during the initial video call, but they noted everything I said about how I like to move and they did it all. I asked that I get a confirmation phone call the days before the move, and I got 2. They went above and BEYOND. Their admin was absolutely stellar. I always knew I could get info whenever I needed it. And WOW! Their movers were amazing. They tetrised my stuff so well I wish they could tetris my entire life.A round of applause for this amazing company! Read more

Easy to book, super friendly throughout and the moving team ayham and team were amazing. Professional, super fast and friendly. Would highly recommend !

Extremely fast, efficient. Best value I found too!

Very good - great service!!! Thanks

Absolutely brilliant service so far!

Quite expensive. Attitude of men very good and removal went seamlessly.

Excellent service. The team that moved us were friendly polite and professional. The process from start to finish ran smoothly and in good time. Communication was excellent, we were supported every step of the way. We highly recommend Cornerstone removals Read more

Arrived early, polite and professional and would definitely recommend them.

Very professional with the WhatsApp video call

Fantastic they arrived on time and were quick and helpful moving my stuff. Well done

Ihem and his work partner were fantastic. I was really dreading the move today but they packed and stacked everything perfectly its one of the smoothest moves Ive had. Thank you so much the movers were great!!!!!!!!!!! Thank you Cornerstone 5***** service. Read more

Firstly, they turned up in a small van even though I informed them it was a removal of items of a 3 bedroom house. They wouldn't take anything that wasn't on the general list I was asked for in advance. Had I known everything had to be listed to the fine detail I would have chosen another firm. One of the movers had an attitude, he admitted to being very tired because he had been out until 3.Am that morning. I had to pay an extra 100 on the day for them to move a few extra things that were not on the list. In the end myself and my children had to move everything else ourselves over the next 5 days, yes that's how many items they refused to move. They scratched and damaged my leather bed base, all the mattresses looked like they had been dragged through the mud, they had no regard for the integrity of our belongings. one of my boxes appears to be missing. This was the worse moving experience of my life. If I had checked on a review site I would have seen all the bad reviews that had been left regarding this firm. My advice would be, stay away, do not use this firm. Read more

Could not do enough to help . Moved everything on the day . Vehicle a bit on the small side. for large removals

Efficient and good communication up to the move. Poor language and communication on the day made it difficult.

Excellent. Claudio and his team were great. Very efficient

Packers were very efficient and quick. Movers were very courteous and helpful. Moving day went well, van packed up well, and everything put in the right rooms.

Internet search and request for quotes.

Adrian and Diana did great packing

The removal guys were hard working and quick. They were well marshalled by the lead guy Dacia, who also helped dismantle and wrap up difficult and valuable items. The office support was generally good and Alina was very helpful. Remember to order your boxes as early as possible to give you time to pack. The removal team had an extremely long day driving from London to Birmingham to Devon and back to London so I hope they were paid overtime!! Read more

Sadly possibly because of language barrier we found removal most unsatisfactory . No notice taken of clearly labelled boxed including fragile this way up. Boxes left stacked to ceiling and in garden.

Sorry to say but a very unpleasant experience. Very promising over the call while booking but not received the service as promised.Unprofessional packing service by just dumping stuff in the boxes. Didn't even move all the stuff saying the vans are full so left all my garden furniture and shed stuff behind. Very rough handling of the furniture items when transporting them from room to room and carrying them on the floors. Left complaint about damages but no response received as promised in the products insurance cover. All the porters were super tired because of doing everything in the single day. Unfair for customers doing unrealistic promises which are not possible to meet. Read more

I will be aking a complaint shortly to the company when I find the patience to deal with them. Not a good experience, they arrived late, did not supply the amount of Vans the survey and quote said was needed. Therefore the whole move was delayed and a rush. Porter wore no overshoes which meant the old and new houses had mud all over them. The destroyed the grass at the new house just so that they could get closer so they could minimise mud (which did not work)No one cared where things went (despite me telling them) and I had to spend half a day after moving boxes about to the places they belonged.This was not a proffesional outfit, no overshoes, sackbarrows, safety clothing / equipment or even something to protect the flooring in walkways. I sorely regret using this company and have learned a lesson that in future I will go to a family outfit that has a reputation to protect and have their own vans/porters.This is an outfit that subcontracts others so you have no idea what you are going to get on the day - the day where you really need everything to work like clockwork! Read more

Dreadful, cost me thousands afterwards to correct the errors and loss of food from damage to freezer having been left unplugged. Had to get people in to help after they had supposedly done the job

The movers were fantastic but they were totally let down by the company. We had a zoom call with a representative who miscalculated the amount needed to move and location, leading to the van being overloaded and the stuff barely fitting. The day was incredibly stressful when the point of hiring help was to reduce this. Read more

Claudio, Marirn, Cornita, and Liliana and Georgina were all brilliant. Had a very fast, and busy moving day, but were friendly, professional and very efficient for both days. Highly recommended.

Guys doing the moving are not actually with Cornerstone Removals but they were great! They hire other smaller removal companies to do the actual removal. They were very professional and hard working. Customer service at Cornerstone has much to be desired. They were very good when trying to secure the business obviously but then after that it was just a lot of confusion. Communication was bad and they tried to make me pay more than I agreed on. Overall it went well but dispute over the payment made moving day just a tad more stressful than it shouldve been. Read more

Cornerstone removal was very professional and friendly. Their price were good. The guys who moved our stuff were very friendly and efficient. Will definitely use them again.

They were on time and everything was fine

We have moved house twice before with removals companies and never had an issue. With Cornerstone, we had many, including paintings and glass not being protected with bubble wrap or any other covering, underestimation of how many vans/boxes despite a house survey, items being left at our old house overnight, requests for new waivers and confirmations that the job was already completed to be signed prior to the job being complete, refusalsto take boxes to the right rooms, threats to drive off with our things, etc. It got resolved in the end via a manager and we have furniture, although not all re-made as promised (screws/brackets were not kept with the furniture either, making things harder to reassemble). Boxes are still in the wrong rooms two weeks later. Things were mislabelled as well, and we wonder whether language issues contributed as many of the staff on the ground did not speak English. When things ran late, staff complained that they do not get paid when things run late, meaning that they wanted to leave quickly and left boxes clearly marked 1st floor on the ground floor. One new staff member was not replaced when she walked off the job after arguing with a colleague. Read more

Worst move of my life ! Chose them because after much discussion and because of how much stuff we had to move that it would be a 3 day move, one day packing, one day loading and driving and one day unpacking. They were not the cheapest offer we had ... Got called day before the move to say they added an extra packer to the team .. was ok with that .. Then the next day no show of the packers .. called and they said would be there between 8 am and 10 am .. then again called after 10 am only to be told they had changed to a 2 day move ! Gaurenteed me all my stuff would be packed and delivered as promised. Well that was a lie .. was left with 30 pot plants they did not fit into their trucks .. excuse was there was 60 more boxes than expected !! Wanted to charge me 1700 GBP to move the plants ! Rediculous ! Was a rushed job ! Also some of my stuff went missing and have not heard from them yet on the insurance process .. I felt for the packers .. they did an ok job albiets one or two did not handle the good with as much care as I am used to ... they also left waste I had to clear at the old house and some plastic bottles in the hedges ! Terrible experience !! Read more

They showed up 12(!) hours late on packing day and a few hours late on moving day. They refused to answer my calls when I rang to find out where they were, despite leaving many messages. They had the nerve to complain about how many boxes of items we had - we are a family of five moving from a four bedroom house- and then complained about the stairs. Because they were late to arrive , they refused to removed items to take to the tip as promised. They really were awful and I have given them the lowest review possible so as to earn other people not to use them. They turned what is a stressful experience (moving) into one that was really awful. Read more

Stay away from themSo far, they didn't provided the service, and they told me they won't, until I pay.Literally - a blackmail... They have my furniture and want money before they give it to me. I have no idea what state everything is in and I can see no van outside my house with my properties...Stay away from them...Extremely unprofessional and causing only delays, stress and problems... Read more

Initial contact and video pricing were great. Removal day - arrival good,, although didnt realise they were contracted vans. Loading was good. On delivery boxes were stacked before furniture meaning that nothing could be reassembled in the bedrooms. When I mentioned this I was told that you couldnt load the van this way, utter rubbish as we have moved several times recently and this is the first time this has happened boxes leftin wrong places, dishwasher was dropped and broken, bed bolts lost, we slept on the floor for the first few days, my table is damaged. My dressers were assembled but not attached with screws and have toppled, breaking my crockery. . I have tried to claim on the insurance but nobody calls back or replies to my emails. It was a big move, but I really didnt expect for the removals guys to basically down tools at 4pm I would say do not use this company, my removal was just under 3000. I would in future pay a little more and use a household name removal firm as it has cost me much more in broken furniture and hours moving boxes. Poor post move service, do not take credit cards without extra charge, do not work as a professional moving team. Read more

They were very helpful and professional

Worst company I have ever dealt with. Do not use them under any circumstances. They outsource work and then try and force more money out of you on the day, giving you no choice but to pay or they will not move you. They scheduled a video call knowing exactly what was in the house. They packed the house a day or 2 before the move date again knowing how much was in the house. To then turn around at 4pm on move day, with the majority of your belongings already packed and in their van saying they have been a told to stop and go and not do the rest unless we pay more is disgraceful. They even refused to take my toddlers cot because it simply wasnt itemised that pretty much sums up the companies morales. They then went missing with all our belongings with no communication leaving us to frantically calling head office worrying about about where my son would be sleeping being told dont worry your insured! The movers on the day did nothing all day exaggerating to get more money for the job. The unloaded took 1.5 hours yet a pre-packed house took 8 hours because of all there breaks and complaints. Read more

It was the worst experience working with Cornerstone removal. I have been cheated financially, traumatized mentally, abused verbally, and threatened to sign a completion of work document without completing the work. On the removal date, the company asked me to pay upfront, though it was not in the contract. I was forced to pay the upfront full amount. They did not complete the task and left in the middle leaving 12 pieces of furniture without removing them. They cheated on me. The office administrator and the team spoke in Romanian and could not understand their cheating plot. They broke my 3 pieces of furniture and front door. I had to suffer one more week to complete the removal and had to pay rent and tax for one additional week for this company. Read more