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Jamie and Findlay did a brilliant job on our removals. Fast, efficient, friendly and took a lot of care over our belongings. Couldn't ask for more! Thanks!
Overall very good. There were some minor scratches on some of the furniture and 1 broken kitchen bowl. That was it. Bearing in mind the amount of stuff that was moved I must say it was very good. The packing team was very professional and pleasant, and did a good job.Considering the amount of stuff we had and the amount of miles involved (companys base, collection point, delivery and back to base) I feel the company should have organised the move over 2 days. Nevertheless the movers team was pleasant start to finish and did a great job. I am very pleased with the service provided
Initial survey was positive and pricing was competitive. However several issues arose during the move and in spite of assurances from a senior manager that they would be investigated and resolved, he has yet to call me back with any update. Carpets left muddy, boxes dropped, broken TV stand, confrontational staff and unprofessional conduct riffling through my rubbish and helping themselves. In my view, the worth of a company isnt always in the mistakes they make but the action they take to put it right.sadly Cornerstone have failed miserably.
Wonderful! Lilliana and Andrea packed up my house with such care and attention - expert, amazing and friendly service. Made moving easy!
Really great. Very efficient service and great guys!
Positives: Cornerstone were able to provide house moving services at short notice, arrived on time, and delivered the majority of items to requested rooms.Negatives:1) Extra was paid for several items to be wrapped in bubble-wrap but the team had no bubble-wrap when they arrived.2) The movers took items from a skip to keep themselves without asking (I don't mind) but also kept a set of dumbbells from my house (I do very much mind). When contacted about this I've had no success in getting a response despite the account manager asking Ops team several times, and am still pending a non-automated response from the claims department.3) The company is very siloed with the account manager having no ability to get a response from the Ops team, and no connection to claim dept. Essentially no one is ultimately accountable for a customer's move.I'd recommend to look elsewhere for a removals company
Redelivery was very fast and nothing broken which is great! Very friendly and personable service
Fantastic crew were so helpful and respectful of all my items couldnt fault them brilliant job
Brilliant. No stress they were quick and efficient couldnt have used a better company from stat to finish.
I have made a formal complaint to Cornerstones (which I have yet to hear a response) as I found the entire experience very unsatisfactory. Communication before the move was limited, with the allocated worker not responding to communications in a timely manner. Items that were supposed be collected prior to move date and taken to charity, were not. The company who Cornerstone sub-contracted to spoke little English, had not read their job plan (and needed google translate to do this). They subsequently refused to carryout tasks that I had paid for ie. removal of charity items, dismantling of wardrobes and rebuilding them, prioritising larger items. I had to argue to get these tasks completed throughout the entire 3 hours, and call on family members to help move items (as they had not prioritised larger items to fit in the truck first, leaving no space for garden furniture and wardrobes!). The removal company refused to leave my new home until I had completed Trust pilot review and had read it, which made me feel extremely intimidated. The whole experience was a shambles, extremely stressful and very disappointing.
Great movers, very efficient and easy. Was happy with the price too.
The movers on the day were Livio(?) and Robert. They were excellent! Hard working, friendly, helpful and patient. They made a stressful day more manageable
Cornerstone Removals were the first company to call me after putting in a search online, they set up a video call within the day to view the items in my house and give me a quote. I had some trouble with my completion dates which changed twice and Cornerstone were flexible at all times. The day of the move was unbelievable. The team arrived at 8am and all items were loaded within 2 hours safely. They were a great team and made us feel comfortable all day. Once we had the keys to the new place they gave us some time to look around and didnt rush us. They then unloaded and left by 5pm. The team was run by Alta and were amazing. Cornerstone removals took all the stress away from moving day and I would highly recommend.
I excellent service from initial quote from Dominque to day of removals, was contacted regularly for updates and provided with all packing materials when requested. Nothing was too much trouble for the removal guys, would use them again .
London South East
Liliana and Andrea were fantastic! They did such a great and quick job packing and were very polite. Would recommend to anyone looking to relocate!
Peter & the team very friendly just got on with the job. Would recommend to others
Removal guys fast and polite. Great service
Everything was quick and efficient and everyone I interacted with was very polite.
The video call was good. I felt confident they could do the job. The packers were nice and efficient but left lots of things not done which we didnt realise until the movers arrived the following day. The quote was expensive but included a lot so I didnt challenge it. On the morning of the move we had far less people and vans than we needed, or were quoted, which meant we were very late moving out and the new owners were waiting. They eventually sent another team but it was such a rush and garden furniture was left behind despite being clearly included on the quote. It was very stressful and my husband had to stop two of the movers several times to prevent damage. I think they were far too expensive for the service provided but we only went with them as they had availability guaranteed at short notice. Would not use again.
Excellent service, very friendly. Quick & efficient with very competitive rates. Outstanding customer service, theyve helped me through each step of the process clearly. Made me feel very confident with trusting them to move my families home.
Absolutely disgusting service by these people. Turned up late and theyd subcontracted my removal to another removal company. Their staff couldnt speak a word of English so communication was non existent and they couldnt fit everything in the van. I ended up having to hire a second van from the people who bought my house and Cornerstone didnt get to my new house until early evening whereby the removal men were there until I had to let them go at 7:30 because one of them threw up twice in my new bathroom as theyd not brought any food or drink with them for the day. Trying to get in contact with these people was a nightmare as well. If I could rate it with zero stars I most certainly would.
Good communications and flexible re changing moving date
10/10 service really friendly and listened really well to the customer. I will be recommending cornerstone removals to everyone I speak too as they make the customer feel safe, secure, and confident in using them.
They were excellent, very professional and very polite and helpful.I would recommend them to anyone if they were interested in moving.Thank you very muchCarl
Cornerstone were disappointing unprofessional and has not responded to the issues I had before and after the move I would certainly not recommend using cornerstone for your Removals . If you value your property and require any communication very disappointed.
London South West
I strongly recommend Cornerstone Removals for a move. I used their services during a move in London. They had a good price quote to start with, including packing. They followed regularly as the moving date was approaching to check if it had to be changed. We had to change the date twice on our side and they never had a problem in doing that and accomodating. The day of the move went smoothly with 3 people who were very organized and hard working. I would definitely re-use their service in the future.
On the whole Cornerstoone were a good company to be with.
Very friendly service, packers and movers worked extremely hard and made a stressful experience much easier! Highly recommended.
Excellent! Friendly, efficient and very professional from start to finish! We shall highly recommend you to everyone who asks. Thank you very much for a job well done!
Helpful but with some communication issues on the day due to english not being the native language of the movers. One vehicle had to do a second journey as not enough space was allowed for (good job it wasn't a long distance move). It seemed to be a bit rushed at the delivery end and the movers gave up on getting the bed up the stairs saying it wouldn't fit, something we did ourselves later with not much problem. A few items did get damaged due to poor packing on the vans and some heavy handling.
London North West
Great service from the packing team today. Very friendly, respectful and efficient!
Fantastic service from the first phone call to the last box moved in! No job too difficult and a fantastic team that go the extra mile. The packing was expertly done and the moving team efficient and expert. We would recommend this service highly
Liliana was fantastic at packing all of our belongings. She worked solidly all day and was a pleasure to be around. Thank you!
Received a quote for all household contents but on moving day multiple items were not transported due to only 2 trips being planned by the company. Resulted in us having to hire a moving van and moving items ourselves. Additionally, mattresses were not protected and ended up dirtied.
I put in for a quote, they berated me until I set up a survey. From the survey onwards their contact was fine, moving day seemed to go fine (apart from not providing the movers the inventory or the clear instructions that they required ID to access our next house) but in the move they broke my TV and a garden bench, they also flooded my old kitchen and ever since theyve been absolutely silent. They havent returned calls or emails and are clearly avoiding the issue. Save yourself hassle and money and go elsewhere because this has caused me no end of upset and stress.
Very professional and hard working. Will definitely use them again!
Very helpful, easy to talk to. Helped make the moving slightly less stressful! 3 guys who did the moving were super strong, speedy and happy chaps.
Awful Kamikaze cowboysLosses and damage to my property with chipped doors and lintels due to lack of care (I was leaving my home to rent) - removal team were not professional movers and communication was impossible due to lack of language skills. Items broken and `gone missing'. Have lodged my claim and complaint and no response. Avoid Avoid
Altaur, Robert, Mitch and Oshine were all great guys, so respectful and very hard workers. All of them had a great attitude. Would def use again.
Friendly, helpful and worked hard to complete the job in good time. Thanks for making the day stress-free.
There was not enough room on the vans for all our stuff despite advising cornerstone several times and reducing what we were taking with us. My nephew brought our plant pots and garage shelving and we collected all our clothes later. Luckily it was my niece who moved into our house so that was easy enough although increased the stress. That in itself caused a problem - we both went with cornerstone expecting good communication between teams, but there were 2 different companies sub contracted and her team only had 1 van so emptied her stuff before we were out so they could go back for a second load. This caused confusion and some of the problems with things being missed, it also caused us delays as there were too many people in the house at the same time, having to give way on the stairs and landing etc.
Excellent - the guys were all very polite and helpful.
Very helpful, very efficient .Attention to my furniture is good.
5 Stars are really gave to the 4 Romanian movers on the day for their super hardwork and professionalism. The surveyor Dominic and moving manager Jack, CS Vanessa was also very helpful. However the operations was Zero star as I waited 9 hours to the second Van to come (i need 2 Vans)! Unfortunately all of the above team tried to resolve the situation for me but the operations arrangement messed it all up. They could have all scored 5 stars if there wasn't with the serious delays.
Have just had the packing service completed and have to say they seemed brilliant. I even managed to sit and put my feet up for a bit - every minute counts! Thank you Adrian and Andrea - very efficient!
Great service and all the packers and movers worked tirelessly to get the job done. Helped make the move a lot less stressful.
The most horrific experience. Have tried to contact in various ways to submit a complaint and still over 2 weeks later Ive heard nothing. They have stollen my money for my subsequent move deposit and I was touched on the stomach by one of the removal men. Absolutely appalling from start to finish on removal day and left completely beside myself in fear.
TERRIBLE! The absolute WORST moving company I have ever worked with. I have moved 5 times within London and this company is the most unprofessional company. They arrived without any extra packing material which is unheard of for a moving company. We had specifically requested for our designer furniture and large plants to be wrapped in foil - they did not. We even called the office during the move to request for this to happen - it did not. Our furniture got damaged, or arrived dirty, our large plant broke, and the beds and chairs got reassembled incorrectly. To this day we have not be refunded for the damage claim.
Luivi and Thomas were absolutely amazing. From the day of the move to the day of delivery (England to Scotland) they were prompt , friendly, patient and very kind. Excellent customer service. Cornerstone should be proud of such employees, definitely an asset to the company. The process was also very smooth, Jack Connolly was fabulous in dealing with me. He made sure he followed up and also checked in with me on both days of the move to ensure that everything was alright. Would 100% recommend Cornerstone Removals.
They were fantastic! The guys on the day were careful, efficient and absolutely lovely.From the first phone call to the last box going into the new house the service has been exceptional.Highly recommend them!
Efficient, friendly, excellent service, nothing was too much trouble. These guys are tremendous workers
Good company, flexible approach, always ready and willing to incorporate changes to our plans and respond to the ever-changing move date. Really friendly and helpful porters. Nothing was too much trouble.
Excellent service and communication
Excellent service with incredibly helpful staff both on the day and during the booking process. Would definitely use again.
From start to finish from the virtual viewing to the end outstanding service its the first time Ive hired people to help us move. And I specifically requested I wanted someone who worked for cornerstone because their ethos ticked the box for me, the moving day was so smooth. Lovely bunch of guys very respectful, polite and was very careful with our belongings. Couldnt recommend enough! If I could have given 10* I would have thats for the customer service with Jack the others I spoke to from the start and then the removal guys. Thank you again it made our lives so much easier and less stressful than previous moving days weve had!
Cornerstone were friendly, competent and efficient. Kept me well informed and everything was done well on the day.They could do with having someone manning their phone lines/emails better as it was hard to get in touch after booking, but otherwise I can't fault them.
The workers on the day told me they thought the cost had been overestimated and whilst they disassembled everything for me they didnt reassemble it as promised the other side and quite a few of the boxes which were labelled with certain rooms wee dumped in the wrong rooms. Not terrible but a bit disappointing.
Not the best. On the moving inventory list there was a lot of missing items which hasnt been added by the person who was doing inventory list. On the moving day the crew was not happy that the cant park straight next to my house (they parked on the next space) even if Ive emailed the company before and warn them that there is a off street parking and I cant guarantee the space. They were behave like theyre doing me a favour that they doing something they got paid for, there was a drama about an extra items (there was no extra items, it was mistake from inventory call), only added me more stress during my moving day. At the end theyve damaged the wall in my new house, I cant claim it as Ive spotted it after theyve left (no I know why theyre running so fast) but Im sure it wasnt damaged before. Do not recommend
We hired Cornerstone to pack and move our belongings after our preferred removals company weren't available on our moving day. We had been under the impression that we were going to get 3 packers and 2 movers, which is how Cornerstone reassured us when they said they'd do everything on the same day, instead of packing the day before as we've had done in the past.On the move day, only 3 guys turned up. 2 of them were great. 1 threw delicate items into boxes without any wrapping. The move ended up taking from 8:30am to 9pm - corners got cut and both our fridge and a piece of art were damaged in the move. We also later discovered that two items of jewellery were missing. They offered us 40 compensation for the fridge.The job had been outsourced to the moving team, and we asked them how much they were getting paid. 1 guy was paid 120, the other 2 were paid 80 each. That's well below minimum wage for the amount of time they spent. We paid 1600 so Cornerstone kept about 1300 for themselves and paid under 300 to the people doing the actual hard work. Of course things went missing and got damaged when they're paying so little.Don't go near them.
Excellent nothing was too much trouble was kept informed right up to the day of move excellent value for money even received phone calls on day of move to see how everything was going Jack kept in touch all the way through and the removal men were excellent made a very stressful day a lot easier would highly recommend this company
Absolutely amazing team, nothing was too much trouble. Would have no hesitation in recommending them. Fabulous job
Adrian and Liviu were extremely efficient and very quick and also could not do enough to helpI thoroughly recommend them.
Excellent, from straight forward online survey to great team Adrian and Isvan moving our stuff.All managed flawlessly by Chris.Highly recommended and great value.
The communication prior to the move was excellent and the guys on the day just got stuck in and were incredible. After a 5+ hour drive, the off-load unfortunately was in in heavy rain but it didnt stop them and everything was protected between van and door. Excellent job!
My experience was generally good, courteous efficient office team were prompt & competitive on estimating costs. The day of moving however was fraught due to use of a smaller van than the size of van estimated/ booked. As move of 260 miles, had to leave items behind. Not a great outcome. But the team worked so hard to pack everything, careful, polite cheerful very hard working through a very long day. Great people.
I found Cornerstone Removals through Comparemymove.com.I found the customer service representative to be friendly and very accommodating. The house survey was carried out virtually using WhatsApp. The survey was carried out promptly and come move day, their estimates were spot on.I liked that they had a separate van for outdoor items which meant that things could be offloaded easily in order.The team were very efficient and polite and got the job of loading, transportation 3hrs+ and offloading done in a day.
It actually was a nightmare. Used a little lorry and had to make 3 trips. Then there were boxes marked as BD (bedroom) which were left downstairs in the sitting room, and boxes for downstairs I found upstairs. One box full of clothes and a whole box of photographs I came across in the shed. I had damage as well as several things still not found, like my printer cable, my Kaercher window cleaner still unaccounted for.TThere were 3 chaps, one very helpful, the other two sulking.Totally made the wrong choice
Very professional from start to finish.
My experience has been odd to be honest. To begin with it was great. Georgia did the virtual survey and Penelope followed up. Penelope was very nice and interested in my well being, calls and messages became quite persistent but always personable. Once I had booked with them Penelope became my personal move manager or something similar however I havent heard from her since. No contact except an email to confirm our moving date. (Which were always demanding an immediate response) and then nothing again. I rang them late afternoon the day before our move to confron times etc. The move itself was bad. The lads were nice, however they ran up and down stairs with items, things were left in the wrong rooms, boxes marked fragile were crushed under other boxes, things were stacked on top of expensive items like printers, furniture was reassemble poorly or incorrectly, some items were broken and/or damaged and belongings generally not handled with care. I could continue with the absolute joke that is the customer service post move but there arent enough characters left to explain it, but safe to say the nightmare continues. In summary DO NOT USE. They are sales over (supposed)service
Found them online / perfect choice / very helpful team / smooth removal with professional approach / they made my moving day much easier / polite and hard working team / I would and will definitely recommend this company /
Excellent work. The 2 guys turned up bang on time and were very friendly and highly professional. Very helpful indeed. I would strongly recommend.
Thanks guys excellent service
Cornerstone removals were brilliant. We kept having to delay our moving day due to delays in our chain which they let us do with no problems or questions asked. When we eventually got to our moving day, the 2 gents who did our removals were incredibly efficient and took much more of our stuff than we were expecting them to. They were bang on time waiting for us at our new property and got our stuff into our new house amazingly quickly. We cant recommend this company enough! Thank you very much for your fantastic service!
Excellent they collected all my items and did not struggle at all getting the large items up stairs Would recommend them to anyone
They were very helpful with queries and the removal team themselves were very professional. Will use again
Amazing!, came on time, were really quick while also not making us feel rushed. Completely painless experience, would highly recommend!
When the guys arrived they put us at ease straight away So friendly and professional / I would definitely recommend them for any removals
Helpful. Got the job done as expected.
Do not use this company! They just threw our things in boxes, no items wrapped, books bent, boxes unlabelled and some cupboards left untouched which meant we had to go back and move some stuff ourselves. Customer service pre-move was fine, but I have heard nothing since filing a complaint. Really poor service!
Very nice and polite people who did a wonderful service.
Fantastic removals, fantastic service from getting a quote to the move day. Zeco and his whole team were fantastic 5 stars