Cornerstone Removals

Cornerstone Removals

Superb
based on 27 reviews
member since November 2019
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Reviews & Ratings
Customer Reviews
  • Jane Cole

    Reading

    17/12/2021

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    Helpful customer services Negotiated price .Hard working delivery team

  • Mandy Egerton

    Coventry

    4/12/2021

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    Very organised, efficient and courteous group of removers. Managed to get everything out of the house and into the flat in one day.Have already been recommending the company to friends and contacts. Will definately use again.Thank you to Cornetstone for taking the stress out of the day.

  • Luci Etheridge

    London South East

    8/10/2021

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    Cornerstone werent the cheapest quote but it was realistic and thorough and I was impressed by their service and knowledge. I could book without exchange - which mattered as exchange was held up by nearly 2 weeks so at least I felt secure knowing I had my removals booked. On the day Gore and his team were amazing. Quick, efficient, everything as I wanted it, dismantled and reassembled everything properly and nothing damaged. I would use again.

  • Paul Sutton

    Southend-On-Sea

    7/10/2021

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    Excellent both the office staff and the removal men were so friendly and efficient they went what I thought was the extra mile to make mine and my partners removal day a stress free occasion Many thanks Cornerstone.

  • Brad Mansfield

    London South East

    6/10/2021

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    Despite pouring rain Claudiu and Oliviu did an amazing job helping us move the 3 hr drive out of london. Everything loaded and unloaded with no fuss. Great job.

  • Dan

    London South West

    9/04/2021

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    These guys were absolutely fantastic. Alex and his team were problem solvers with a "everything is possible" attitude. They went above and beyond at every point.

  • Doris Martin

    Slough

    8/01/2021

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    Had 4 guys. Absolutely lovely. Very polite & caring with my belongings. Nothing was too much trouble. I had a small amount of furniture, 3 white goods but loads of boxes all shapes & sizes. Plus about 20 garden containers & stone garden ware some of which were very heavy. Everything made the journey in tact.

  • Sam Smith

    Stevenage

    5/01/2022

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    Livia was lovely and very very helpful and was accomodating when we needed to change our date by a few days. On the day, the 3 guys we had were very hard working and got packed up very quickly, we managed to complete early in the day and unpack everything quickly and professionally. Andre was especially helpful and friendly on the day, we would definitely use them again if we needed to.

  • Ha Hayward

    London East

    2/01/2022

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    They were very friendly and helpful.The moving men were very strong, very careful and very quick.Highly recommend this firm.

  • Al Priestman

    Twickenham

    8/10/2021

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    Opted for the pack and move service. Was able to leave the team to get on with it though in hindsight I wish wed paid mor attention to what went into which box as it has proven a challenge to find some stuff 3 weeks down the line.On the day the guys that did the move were great. We were over our estimated volume but they did a great job in getting everything loaded.We dont plan on moving again anytime soon but if we did we would use Cornerstone

  • Mark Heywood

    Oxford

    17/09/2021

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    Friendly and helpful. They were a calming influence on a stressful day

  • Stephen

    London North

    7/09/2021

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    Robert and his team were fantastic on the day. They were polite and respectful and took great care in moving some awkward heavy items. They managed to get an upright piano through a tight doorway by lifting onto its side and amazingly the piano was still perfectly in tune.We had the disassembling and reassembling service and the dedicated technician was flawless. The price included unlimited boxes which were delivered to us by post/courier beforehand so we could use to do the packing ourselves.An initial video survey was used to provide a fixed quote for the number of vans required. Any extra items which could fit into the vans they were happy to take to fill all the space.We originally were going to go with another company who provided a cheaper quote but cornerstone had better reviews and did not work off an inventory. The other company did not supply packing boxes either.The small extra we paid was well worth it for an A class service.Will certainly use again.

  • Jason Williams

    Reading

    14/07/2021

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    Yes they were very good and worked very hard.

  • Philippa

    London South West

    8/07/2021

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    A very professional and efficient service. Polite, cheerful, prompt and careful. Well done team!

  • Emily Mason

    Bromley

    15/11/2021

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    Very helpful organising the move and the price was very good compared to others. Could have been more communicative when the van was delayed on the first day. The delay couldnt have been helped but I think they could have kept me up to date a bit better.I was amazed by how much they got into the vans. Everything was tightly packed and there was no damage done.

  • Ffion

    Oxford

    24/10/2021

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    We were fortunate that we had very diligent, hard working movers. It seemed to us Cornerstone acts more as an agent and the movers are actually independent, but working under the banner of Cornerstone. I think its luck of the draw if you get decent movers or not - hence the mixed reviews! We had a full packing and moving service and were really pleased with how the movers handled everything.

  • John Leach

    Oxford

    29/09/2021

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    Careful and efficient, but misjudged the number of men required to move the piano and were uncertain how to pack the grandfather clock.

  • Oli Geal

    Twickenham

    8/09/2021

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    Really good communication, fast packers and professional

  • Carian Marks

    Redhill

    8/07/2021

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    The customer service was excellent, was a bit worried about lots of smaller vans, but it worked really well. Although they were late, they worked very hard to unload , can not fault the guys, very polite and helpful .

  • Matthew Brett

    Oxford

    30/10/2020

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    Very good value service, no hidden extras, hard-working and helpful crew.

  • Lynda

    Bromley

    29/11/2021

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    Men very reliable and worked very hard the price was competitive however they put my price up 50 the night before which I found unfair

  • Tambudzai Tauya

    Reading

    11/01/2022

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    The movers were excellent and professionals. I have problem with the company it self. 1) showed them TV unit which they put on the quotation that they will reassemble on the day of the move it wasnt done. Because the movers didnt have the equipment and they hadnt been informed. 2). I was quoted three movers and day before informed due to shortage of staff I will be having two 3). They also charged for picking up boxes for recycling and they did not do it. If you want a company that gives you a quotation and makes you pay for things that appears to be nice extras that other companies are not offering and pay more for less without refund go for Cornerstone. Im disappointed and stuck with many boxes to throw away. I wont use them again or recommend them. Integrity is important if not at least offer a partial refund

  • Lorraine Robertshaw

    Reading

    8/10/2021

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    The quotation by video wasnt as accurate as it could have been , I ended up doing two runs in the car and had to leave a couple of boxes with a neighbour. The premium package wasnt worth it , bit of a sore point but the guys on moving day worked hard and I couldnt fault their efforts . Not up to the big professional company standards but thats reflected in the price

  • Alice Watts

    Oxford

    19/03/2021

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    Guys had not been forewarned that we were making 2 stops and when I recovered my things from storage I discovered some broken furniture.

  • Paul Carter

    London South East

    29/10/2021

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    They subcontracted out the moving day to another firm, who broke a lot of our items. A wardrobe was reassembled without the hanging rail, there were lots of bashes to wall corners as everything seemed rushed and not enough care was taken.We are still finding broken things and missing parts a few weeks later. Not a good experience

  • Sonia Bharadia

    London South East

    18/06/2021

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    Needs major improvement. They outsourced my move and this 3rd party did not take care as per what was sold to me. I was advised the packing service would write a description of whats in the box for ease of unpacking - for kitchen they just put a K. No detail of it was pots or pans or crockery or glasses etc. So was a surprise when opening what fell out I had advised I had some expensive items like bridal gowns that needed care and packed int he wardrobe boxes - these were rolled up and shoved into a refuels box. I had hangers thrown into wardrobe boxes along with my silk clothing. Having paid for premium service I got a basic service. Yes they are polite on the phone etc etc - but that doesnt help when your items are being treated like dish cloths. Lots of water damage to fabric furniture as the removers left things on the ground whilst raining. Not worth the premium cost I paid at all. No response back from them having sent a video of me opening a box which was the last straw. A move after 48 years at our home should have been smooth and careful and turned out more stressful than a regular move! Thankfully Id pack some stuff myself!

  • Louise Cowan

    London South East

    20/08/2021

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    Team arrived late. Did not communicate how the day would work. Wasnt clear who was in charge. Did not pack light fittings with any care. Did not follow instructions having asked for them repeatedly by different team members. Arrived late at new property and didnt leave until 11pm, storming out of our home. Some of the team were rude to us and became increasingly unpleasant as it got later. I tried calling customer service to find out when team would arrive at new home and nobody answered so was waiting without anyone from company to contact. Very poor service. I would advise not to use them.

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