Cornerstone Removals

Cornerstone Removals

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based on 42 reviews
member since November 2019
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Reviews & Ratings
Customer Reviews
  • Richard Watson

    Coventry

    21/03/2022

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    They were great. From the efficent packers to the movers who for which nothing was too much trouble.Highly recommended

  • Fiona

    Croydon

    16/03/2022

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    Professional PoliteValue for money Would recommend them

    Response:
    Hi Fiona, Thank you very much for your positive feedback. We are glad to know that you are happy with the removal service received. Our team is dedicated to provide an outstanding service throughout.Should you require our service in future, please contact us and we will be ready to assist.We send you the best wishes in your new home!Cornerstone Removals Team
  • Eleanor Dennis

    Ilford

    14/03/2022

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    Everyone at Cornerstone Removals was polite, efficient and friendly, during every step of the process. They turned up on time and worked extremely hard to get all our belongings packed into boxes safely, and loaded everything (including some very heavy and bulky items) into the van with care and consideration. I would definitely recommend Cornerstone Removals to anyone looking for a reliable, courteous company.

    Response:
    Hi Eleanor, Thank you very much for your positive feedback. We are glad to know that you are happy with the removal service received. Our team is dedicated to provide an outstanding service throughout. Should you or your friends and family require our service in future, please contact us and we will be ready to assist. We send you the best wishes in your new home! Cornerstone Removals Team
  • Knut Hultmann

    Coventry

    13/03/2022

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    Great friendly service, from admin to removal guys, even helped putting beds together again

    Response:
    Hi Knut, Thank you very much for your positive feedback. We are glad to know that you are happy with the removal service received. Our team is dedicated to provide an outstanding service throughout. Should you or your friends and family require our service in future, please contact us and we will be ready to assist. We send you the best wishes in your new home! Cornerstone Removals Team
  • Kathryn Pugh

    London North

    25/02/2022

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    Excellent from start to finish. Great account management, honest and careful packers meant none of my breakables came to harm, expert handyman to disassemble and reassemble furniture, on the day four vans of cheerful removal men who shrugged off the rain and remained calm and purposeful even when the completion was delayed. I would definitely use again.

    Response:
    Hi KathrynThank you very much for your positive feedback. We are glad to know that you are happy with the removal service received. Our team is committed to provide an outstanding service throughout.Should you require our service in future, please contact us and we will be ready to assist.We wish you the best of luck in your new home!Cornerstone Removals Team
  • Jane Cole

    Reading

    17/12/2021

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    Helpful customer services Negotiated price .Hard working delivery team

    Response:
    Hi Jane, Thank you very much for your positive feedback. We are glad to know that you are happy with the removal service received. Our team is dedicated to provide an outstanding service throughout. Should you require our service in future, please contact us and we will be ready to assist. We send you the best wishes in your new home! Cornerstone Removals Team
  • Mandy Egerton

    Coventry

    4/12/2021

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    Very organised, efficient and courteous group of removers. Managed to get everything out of the house and into the flat in one day.Have already been recommending the company to friends and contacts. Will definately use again.Thank you to Cornetstone for taking the stress out of the day.

    Response:
    Hi Mandy, Thank you very much for your positive feedback. We are glad to know that you are happy with the removal service received. Our team is dedicated to provide an outstanding service throughout. Should you require our service in future, please contact us and we will be ready to assist. We send you the best wishes in your new home! Cornerstone Removals Team
  • Luci Etheridge

    London South East

    8/10/2021

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    Cornerstone werent the cheapest quote but it was realistic and thorough and I was impressed by their service and knowledge. I could book without exchange - which mattered as exchange was held up by nearly 2 weeks so at least I felt secure knowing I had my removals booked. On the day Gore and his team were amazing. Quick, efficient, everything as I wanted it, dismantled and reassembled everything properly and nothing damaged. I would use again.

  • Paul Sutton

    Southend-On-Sea

    7/10/2021

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    Excellent both the office staff and the removal men were so friendly and efficient they went what I thought was the extra mile to make mine and my partners removal day a stress free occasion Many thanks Cornerstone.

  • Brad Mansfield

    London South East

    6/10/2021

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    Despite pouring rain Claudiu and Oliviu did an amazing job helping us move the 3 hr drive out of london. Everything loaded and unloaded with no fuss. Great job.

  • Dan

    London South West

    9/04/2021

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    These guys were absolutely fantastic. Alex and his team were problem solvers with a "everything is possible" attitude. They went above and beyond at every point.

  • Doris Martin

    Slough

    8/01/2021

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    Had 4 guys. Absolutely lovely. Very polite & caring with my belongings. Nothing was too much trouble. I had a small amount of furniture, 3 white goods but loads of boxes all shapes & sizes. Plus about 20 garden containers & stone garden ware some of which were very heavy. Everything made the journey in tact.

  • James

    Sutton

    18/02/2022

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    The guys that arrived (early) were incredible. I was told that the move would be completed by 5pm. We were in and they were on their way by 2! Fantastic service, couldn't do enough for my family and everything arrived in one pieceThe only frustrating thing was I paid the balance as instructed and I was still receiving calls asking for payment. When I asked their office to check and get back to me they never did.They're definitely worth the money and I would use again

    Response:
    Hi JamesThank you very much for your positive feedback. We are glad to know that you are happy with the removal service received. Our team is committed to provide an outstanding service throughout.Upon receipt of funds our accounts department authorized the completion of your removal. Please accept our apologized that this was not communicated to you directly.Should you require our service in future, please contact us and we will be ready to assist.We wish you the best of luck in your new home!Cornerstone Removals Team
  • Sam Smith

    Stevenage

    5/01/2022

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    Livia was lovely and very very helpful and was accomodating when we needed to change our date by a few days. On the day, the 3 guys we had were very hard working and got packed up very quickly, we managed to complete early in the day and unpack everything quickly and professionally. Andre was especially helpful and friendly on the day, we would definitely use them again if we needed to.

    Response:
    Hi Sam, Thank you very much for your positive feedback. We are glad to know that you are happy with the removal service received. Our team is dedicated to provide an outstanding service throughout. Should you require our service in future, please contact us and we will be ready to assist. We send you the best wishes in your new home! Cornerstone Removals Team
  • Ha Hayward

    London East

    2/01/2022

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    They were very friendly and helpful.The moving men were very strong, very careful and very quick.Highly recommend this firm.

    Response:
    Hi Ha Hayward, Thank you very much for your positive feedback. We are glad to know that you are happy with the removal service received. Our team is dedicated to provide an outstanding service throughout. Should you of your friends and family require our service in future, please contact us and we will be ready to assist. We send you the best wishes in your new home! Cornerstone Removals Team
  • Al Priestman

    Twickenham

    8/10/2021

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    Opted for the pack and move service. Was able to leave the team to get on with it though in hindsight I wish wed paid mor attention to what went into which box as it has proven a challenge to find some stuff 3 weeks down the line.On the day the guys that did the move were great. We were over our estimated volume but they did a great job in getting everything loaded.We dont plan on moving again anytime soon but if we did we would use Cornerstone

  • Mark Heywood

    Oxford

    17/09/2021

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    Friendly and helpful. They were a calming influence on a stressful day

  • Stephen

    London North

    7/09/2021

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    Robert and his team were fantastic on the day. They were polite and respectful and took great care in moving some awkward heavy items. They managed to get an upright piano through a tight doorway by lifting onto its side and amazingly the piano was still perfectly in tune.We had the disassembling and reassembling service and the dedicated technician was flawless. The price included unlimited boxes which were delivered to us by post/courier beforehand so we could use to do the packing ourselves.An initial video survey was used to provide a fixed quote for the number of vans required. Any extra items which could fit into the vans they were happy to take to fill all the space.We originally were going to go with another company who provided a cheaper quote but cornerstone had better reviews and did not work off an inventory. The other company did not supply packing boxes either.The small extra we paid was well worth it for an A class service.Will certainly use again.

  • Jason Williams

    Reading

    14/07/2021

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    Yes they were very good and worked very hard.

  • Philippa

    London South West

    8/07/2021

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    A very professional and efficient service. Polite, cheerful, prompt and careful. Well done team!

  • Meriel Sexton

    Kingston-Upon-Thames

    4/05/2022

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    Three men were very hard working and efficient. Three trips were necessary because of the volume of things to be transported including a considerable amount of garden stuff. The third trip they did unaccompanied as the things were left in the back garden ready for them. care was taken with loading and unloading the goods. Unfortunately when dismantling a wardrobe it partially collapsed and was damaged. They did work at repairing it, but I said to leave it as they still had a trip to do and it was getting late in the day.

  • Emily Mason

    Bromley

    15/11/2021

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    Very helpful organising the move and the price was very good compared to others. Could have been more communicative when the van was delayed on the first day. The delay couldnt have been helped but I think they could have kept me up to date a bit better.I was amazed by how much they got into the vans. Everything was tightly packed and there was no damage done.

    Response:
    Hi Emily, Thank you very much for your positive feedback. We are glad to know that you are happy with the removal service received. Our team is dedicated to provide an outstanding service throughout. We take note of your comments regarding communication on the day of the move and we are actively working to improve our service. Should you require our service in future, please contact us and we will be ready to assist. We send you the best wishes in your new home! Cornerstone Removals Team
  • Ffion

    Oxford

    24/10/2021

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    We were fortunate that we had very diligent, hard working movers. It seemed to us Cornerstone acts more as an agent and the movers are actually independent, but working under the banner of Cornerstone. I think its luck of the draw if you get decent movers or not - hence the mixed reviews! We had a full packing and moving service and were really pleased with how the movers handled everything.

  • John Leach

    Oxford

    29/09/2021

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    Careful and efficient, but misjudged the number of men required to move the piano and were uncertain how to pack the grandfather clock.

  • Oli Geal

    Twickenham

    8/09/2021

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    Really good communication, fast packers and professional

  • Carian Marks

    Redhill

    8/07/2021

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    The customer service was excellent, was a bit worried about lots of smaller vans, but it worked really well. Although they were late, they worked very hard to unload , can not fault the guys, very polite and helpful .

  • Matthew Brett

    Oxford

    30/10/2020

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    Very good value service, no hidden extras, hard-working and helpful crew.

  • Lynda

    Bromley

    29/11/2021

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    Men very reliable and worked very hard the price was competitive however they put my price up 50 the night before which I found unfair

  • Nicole Shi

    Birmingham

    4/07/2022

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    I like that Cornerstone is quick in sending me a detailed quotation and the account manager was in constant communication over the phone to verify details and update me on the available dates (I only gave a tentative date and was shopping around). However, I was a bit irritated that I went through 4 AMs and had to recap my conversation with the last and repeat my move details over and over again. 1 day before my move, the AM told me that an extra cost was missing from the quote and she would get back to me but never did... On the moving day, the crew came on time and the 3 guys were friendly and efficient but there wasn't enough space in the vans for everything and partial packing couldn't be done... and the AM knew about it. When we arrived at the destination, the AM called to demand the remaining balance from the original quote without deducting the packing cost. At that point, I lost my temper but still paid the requested amount, or else the movers won't start working. Moving is a stressful process and I wished the AM could have been more sympathetic. The difference was refunded to me in 3 days. I would say my experience started good but ended on a sour note.

  • Tambudzai Tauya

    Reading

    11/01/2022

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    The movers were excellent and professionals. I have problem with the company it self. 1) showed them TV unit which they put on the quotation that they will reassemble on the day of the move it wasnt done. Because the movers didnt have the equipment and they hadnt been informed. 2). I was quoted three movers and day before informed due to shortage of staff I will be having two 3). They also charged for picking up boxes for recycling and they did not do it. If you want a company that gives you a quotation and makes you pay for things that appears to be nice extras that other companies are not offering and pay more for less without refund go for Cornerstone. Im disappointed and stuck with many boxes to throw away. I wont use them again or recommend them. Integrity is important if not at least offer a partial refund

  • Lorraine Robertshaw

    Reading

    8/10/2021

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    The quotation by video wasnt as accurate as it could have been , I ended up doing two runs in the car and had to leave a couple of boxes with a neighbour. The premium package wasnt worth it , bit of a sore point but the guys on moving day worked hard and I couldnt fault their efforts . Not up to the big professional company standards but thats reflected in the price

  • Alice Watts

    Oxford

    19/03/2021

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    Guys had not been forewarned that we were making 2 stops and when I recovered my things from storage I discovered some broken furniture.

  • Amarjit Singh

    Romford

    15/04/2022

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    They charged me extra money to do the saying it would not all fit in 1 van so i had no choose but pay the extra money other wise I would have be stuck

  • Avnee Morjaria

    London South East

    18/03/2022

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    Packers left loads out, even though asked to complete. Movers threw my stuff around with several breakages.

  • Paul Carter

    London South East

    29/10/2021

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    They subcontracted out the moving day to another firm, who broke a lot of our items. A wardrobe was reassembled without the hanging rail, there were lots of bashes to wall corners as everything seemed rushed and not enough care was taken.We are still finding broken things and missing parts a few weeks later. Not a good experience

  • David Bouskill

    Redhill

    15/02/2022

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    Nearly 2 weeks later we still haven't found the kettle and toaster! Lots of boxes were left in the wrong rooms. I had to make 2 trips to the old house to collect items that should have been brought (bathroom cabinets included). A shed was taken down but not erected, also the kitchen table wasn't put up in the new house. No white goods were plugged in or connected. Not happy with them at all.

    Response:
    Hi David, We are sorry to hear that your move didn't go according to plan. Our team was not made aware about the issues experienced during and after the relocation service, and no formal complaint was sent to our claims department. For this reason, we did not had the opportunity to investigate your complaint and reach a suitable resolution for you. Our removal team advised that all the items that they were instructed to collect were loaded and delivered to your new home. The team advised that no items remained unloaded from the vans and that the toaster and kettle were packed in one of the boxes that were delivered to your new home. Regarding the issue with the shed, our removal team advised that the shed was dismantled as instructed. Upon delivery, it was agreed that reassembling was not needed as the item had pre-exiting damages which could affect the safety of the shed once reassembled. In relation to plugging and reconnection of white goods, this service was not part of the service we were instructed to offer at the time of booking. We send you the best wishes in your new home. Cornerstone Removals Team.
  • Frances Ibe

    Dartford

    26/03/2022

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    The experience started off well but then had several issues with the service provided. They have yet to respond to my emails or calls for an update and next steps on the damages/issues.Packers (overall good and nice guys but):- ripped wallpaper while removing painting and were not courteous enough to inform me- did not pack all items and several items were discovered after the move- packed glasses not safely so items brokeMovers (in a race to finish and clearly just wanted to get job done quickly to go home):- stained light grey carpets all over by walking around with dog poo on shoe (he did not notice). Did not clean (despite saying they would as cared more about getting home than resolving damage caused) and I have not been able to remove the stains despite cleaning with carpet cleaner machine- did not move all items discussed. Luckily we did not move far so was able to complete move myself by making several trips after the fact (as you can imagine not ideal at all)I had hoped would resolve directly with them but yet to get anyone to respond or help since already paid for service. Progress with caution, I thought they would be super professional.

  • Hugo Duarte

    Northampton

    27/01/2022

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    I had a negative experience with Cornerstone Removals. The removal staff did not move the items carefully and refused to dismantle the big items when asked to do so. This resulted in a lot of damages to some of my items and to my new build property.When we told the removal staff about the damages they had caused, they were not very concerned about it, and simply told us to raise the incident with their management.When we raised the incident with customer service, we were offered some compensation for them. However, they refused to take responsibility of all the damages they caused, and the compensation they offered was too little, given how much it will cost to repair the damages to the items and to the new build property.All in all, I do not recommend Cornerstone Removals.

    Response:
    Hi Hugo We are very sorry to hear that your move didn’t go according to plan. Our team acknowledged that during your relocation some inadvertent damage to property occurred. The allocated team informed us in this regard and took responsibility for the damage caused. As part of the service offered our team dismantled all the furniture that was too heavy or large to handle. For practical reasons the items that could be removed assembled were not dismantled prior to the removal. Our claims department assessed your claim promptly and provided a fair compensation for the damage caused during the removal service. Unfortunately, a higher compensation sum could not be provided due to lack of proof of damage for part of the claim for damages sought. Our team intended to provide a satisfactory response to your claim based on the evidence available. We send you the best wishes in your new home! Cornerstone Removals Team
  • Sonia Bharadia

    London South East

    18/06/2021

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    Needs major improvement. They outsourced my move and this 3rd party did not take care as per what was sold to me. I was advised the packing service would write a description of whats in the box for ease of unpacking - for kitchen they just put a K. No detail of it was pots or pans or crockery or glasses etc. So was a surprise when opening what fell out I had advised I had some expensive items like bridal gowns that needed care and packed int he wardrobe boxes - these were rolled up and shoved into a refuels box. I had hangers thrown into wardrobe boxes along with my silk clothing. Having paid for premium service I got a basic service. Yes they are polite on the phone etc etc - but that doesnt help when your items are being treated like dish cloths. Lots of water damage to fabric furniture as the removers left things on the ground whilst raining. Not worth the premium cost I paid at all. No response back from them having sent a video of me opening a box which was the last straw. A move after 48 years at our home should have been smooth and careful and turned out more stressful than a regular move! Thankfully Id pack some stuff myself!

  • Alex Lee

    Coventry

    9/05/2022

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    Booked a full packing service and move and all was well until the day the packers turned up. Not only did they turn up 6 hours late but either during the packing or the actual move the next day 1000s worth of items went missing. 6 months later and it still isn't resolved.

  • Sile Hickey

    Reading

    18/02/2022

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    This is not a professional removals company. The moving day was absolutely horrendous! Our quote was initially provided following a WhatsApp video call. On the day two Maxi mover vans arrived - I knew straight away that there was never going to be enough space and I was right! Half way through the day we were effectively held to ransom to pay another 400 plus VAT to move the remaining items. On arriving at our newly built home - I noted in one of the bedrooms that there were mud stains all over the brand new carpet. When I asked the guys what happened they said dont worry it will come out!!! At which point I noticed that one of the guys had mud all over his trainers and was carrying it in and out of every room upstairs!There were broken items (glasses and kitchenware). And to top it all off we had to go back to our old house the following day to collect washing line, basketball hoop and garden pot plants that were just left there.Overall it was the most stressful move Ive yet to experience and would never again use this company or recommend them to anyone.

    Response:
    We are very sorry to hear that your move didn’t go according to plan. Following the video call survey, our team determined that one maxi mover van will be sufficient to complete the removal of your belongings. An inventory list was provided to ensure that all items that were to be removed were listed in your quote. On the day of the move, it was noticed that more items than quoted for had to be removed. Our team suggested to complete the removal of the additional items by way of a multiple trip service to minimize the costs for the extra service. The removal team worked hard throughout the day and collected all the items they were instructed to remove from the pickup address. Following your move, our claims department advised that no formal complaint was received, and we were made aware about the damage to the carpet by way of this negative feedback. Our team regrets that we did not had the opportunity to investigate your claim with a view to reach a suitable resolution to your complaint. We wish you the best of luck in your new home! Cornerstone Removals Team
  • Louise Cowan

    London South East

    20/08/2021

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    Team arrived late. Did not communicate how the day would work. Wasnt clear who was in charge. Did not pack light fittings with any care. Did not follow instructions having asked for them repeatedly by different team members. Arrived late at new property and didnt leave until 11pm, storming out of our home. Some of the team were rude to us and became increasingly unpleasant as it got later. I tried calling customer service to find out when team would arrive at new home and nobody answered so was waiting without anyone from company to contact. Very poor service. I would advise not to use them.

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    Areas Covered

    St-Albans (AL), Birmingham (B), Bromley (BR), Cambridge (CB), Chelmsford (CM), Croydon (CR), Coventry (CV), Dartford (DA), London East (E), London East Central (EC), Enfield (EN), Harrow (HA), Hemel Hempstead (HP), Ilford (IG), Kingston-upon-Thames (KT), Leicester (LE), Rochester (ME), Milton Keynes (MK), London North (N), Northampton (NN), London North West (NW), Oxford (OX), Peterborough (PE), Reading (RG), Redhill (RH), Romford (RM), London South East (SE), Stevenage (SG), Slough (SL), Sutton (SM), Southend-on-Sea (SS), London South West (SW), Tonbridge (TN), Twickenham (TW), Southall (UB), London West (W), London West Central (WC), Watford (WD)

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