Cos Freight

Great company from start to finish.We moved in May 2022 and due to the location of both the house moving out of and the house moving into there were logistical challenges of the type of truck required for moving. As such it require four Luton trucks. Paula, in customer service / booking admin, was fantastic and really understanding, and discussed the moving requirements whilst viewing the house locations on Google Street view.The removals team were due to arrive between 8-9am but arrived between 7-7.30 in anticipation of the day ahead. The team were mostly from Romania and didnt speak great English but they put in a great shift, managed by their foreman who I believe was from Moldova and explained and organised everything clearly.The foreman was insistent that each truck was individually checked by myself after unpacking which was a nice touch. If there was one criticism, not all boxes were put in the correct rooms but its a minor detail. Would happily use again, and highly recommend. Read more

From start to finish Cos were brilliant. The actual move was the smoothest part of the whole experience. I would definitely recommend them

The team took all of the stress away from moving. Disassembled most furniture and packed up 80% of my house on the Weds and then completed the remainder by 11 am on the Thursday. They unpacked 4 vans (5 bedroom house) assembled the furniture within 4 hours post completion.I would highly recommend them. Read more

I chose Cos Freight from several quotes for a number of reasons, firstly and perhaps most importantly Paula who first took my call. It was clear that she would take my move personally, and would be happy to help with any issues that may crop up on the day. She was always available to answer my endless questions leading up to the move, this was important to me on a day when any number of things could go wrong. Another important factor was of course cost. They were already one of the lowest quotes I received, but even then were able to match the lowest of all my quotes. On the day, 6 men arrived, on time, all were polite and very hard working. When it became apparent that another van would be necessary due to the storms, and fear over overloading, the supervisor quickly made the decision and made the call. Within half an hour there was another van and 2 more men to load my things. Somehow, they emptied my entire house in less that three hours..! And after a three hour drive north in storm Eunice, were able to unload into all the correct rooms in less than two hours. Brilliant, brilliant service, making what could have been a horrible day, stress free. Highly recommended. Read more

Firstly, excellent customer service from Chelsea in providing the quote and dealing with any questions. A hassle free experience and the level of detail paid to my requirement made Cos Freight stand out. A superb service from Sultan and the team. They called me before they set off to update me on their expected arrival. Clear explanations were given as to how the day would go and they worked very professionally and efficiently. They took care with all the items and were not in a rush to get the job done. Despite this, the team worked quickly and effectively and we were all finished much earlier than expected. We will be using Sultan and team again for our next move in a few months. Read more

Very helpful and efficient. Care was 100%

Excellent, the cheapest quote and very helpful and efficient.

Excellent workers on the day and the office resolved a problem (not their fault) very quickly

Very professional, punctual, polite and efficient. Andrew was a very good customer service representative who understood our needs. The actual moving team led by Pitt was great. Pitt himself is a very good lead. Stefan who dismantled my ikea furniture and reassembled was very good. I will be happy to recommend this company to anyone. Read more

Lovely men. Performed the task to a high standard I would 100% recommend their services to my family and friends

We were happy with the service cos freight provided, the removal men were professional, polite and helpful during our move, all our furniture and possessions were careful wrapped ensuring that there wasna??t any damage. Read more

Absolutely brilliant moving company -- both the movers and Gordon, the person who arranged it all from the office. I would HIGHLY recommend. They moved valuable furniture and art and it all arrived in perfect condition. Read more

I cannot rate Cos Freight highly enough. From the first phone call, to the move on the day, it was extremely professional, courteous and efficient.
On the day, the men were incredibly helpful and polite and nothing was too much trouble.
The also moved me in record time despite the 3 hour distance for relocation!
Will definitely use Cos Freight next time I move! Read more

Amazing, helpful and quick. Dismantled and rebuilt furniture in record time. Would recommend to anyone locally or internationally

They were friendly and helpful. Everything ran smoothly for a successful move.

Thoroughly, thoroughly impressed by the service offered by Cos Freight. We were having to move at a difficult time and could not be in the house due to Covid restrictions. However, they handled everything with an absolute understanding and professionalism. Nothing was too much for them in preparation for the removal. On the day the removal team were punctual and very thorough in going round the property, video calling me, to make sure everything was in order. They also had a cleaning team who did a very good job.
Delivery was then on time and very smooth.
Would definitely recommend. Read more

Our move was very smooth. Cosfreight offers a truly professional service. No stress no hassle. They packed everything, moved, cleaned up and left us very happy

Very good service and helpful.....

The gentleman were really quick, polite and a pleasure to deal with.

Good job, smooth moving. They were careful with furnitures and house decoration. I am happy with their services. Highly recommend.

Professional, efficient and helpful. Move went very smoothly. Would recommend this company.

I would like to take the opportunity to thank the guys that completed the removals - we found you all to be extremely professional, courteous, hardworking & friendly. Nothing was too much trouble - indeed in 26 years of constantly moving with the RAF, they were by far & away the best team we have encountered. Please pass on my thanks to Andrei & his team. Read more

Got a quote 1 week prior to removal date, no problems at all friendly and conscientious.

They arrived early and quickly loaded to go the 120 mile trip. Patiently waited till we got the keys and unloaded just as efficiently. The whole move was stress free . Cannot thank the men enough for their hard work . Would recommend this company. Read more

Absolutely incredible service. Great team with effective communication and team work. Cana??t recommend these guys enough. Moved from Bucks to Jersey. Fantastic value and genuinely great guys.

2 vans, 4 men, all very courteous. Protected the carpets before they walked on them. Were quick, greatest care was taken with my belongings and no damage was done to the property.

Highly recommended Read more

Fantastic company! Very courteous staff. Very smooth process of quoting. Worked very hard on the move day. Very accommodating overall. Amazing price for what they offered and the great level of service. Highly recommended. Read more

Excellent service .. highly recommend!

We were very pleased with the service provided by CosFreight, both on packing day and on move day. The cost was competitive, not the cheapest but we were most confident in their ability to deliver, especially as they came to view the property so knew exactly what needed to be moved. The staff were friendly, efficient and very respectful of our possessions. We also used the cleaning service on exit. The whole package took the stress out of the move. We will definitely be using them again. Read more

Brilliant hard working team of removal men made our home move easy. Great customer service from Mo before and after the move.

They made the whole move so easy! I was so stressed and they came in and put me at ease straight away. They even helped me decide where to put the furniture and they put it in place.

Great! On time and on hand for everything - including putting curtains up and a bunch of stuff !

This company is highly recommended and i would use them again as they took away the stress and anxiety of moving. Thank you very much Gordon and team.

Very good and helpful

Amazing service, would use again.

Worked really hard and everything was delivered with no breakages. Plus a good price

Really professional and also very friendly. Nice bunch of guys who got on with the job in hand in a speedy manner. I was very impressed

Cos Freight provide us with an excellent service. The team that did our move was kind, professional and very quick. If we will move again we will definitely use them again. Very recommend.

Seamless move thanks to Cos team
Would highly recommend and use them again

Couldn't fault Cos Freight. Customer service was excellent particularly as we had exchange and completion within 2 days of each other, they made sure that the vehicle was on standby all ready to go. Slight hitch on the day as the van was too small however rectified quickly and the guys on site were really helpful and polite. Would highly recommend them again. Read more

Fantastic service from start to finish. Easy to book, one of the cheapest quotes we got, and on the day nothing was too much trouble. Would definitely use them again for our next move!

No comments. Everything went well.

They did a really good job. I was a bit dubious at first as the quote was provided after a video walk around our house. This makes sense with C19 and so on, but I was expecting some confusion. In fact, none at all on the day. the packers worked incredibly hard to complete the task on time and the pick up and delivery was as scheduled and without any fuss at all. Collection of empty boxes was prompt. Highly reccomended company. Read more

Excellent service from beginning to end. Very flexible and allowed us to change our moving day at short notice.On moving day very prompt and helpful. Hardworking polite and efficient movers.

The guys turned up on time and got the house packed up quickly and tidily with plenty of communication.Once we got to the new place they spoke to us about where we wanted items then in no time the van was empty! Couldn't recommend CosFreight enough! Such a big step in life but they made moving house so simple. Thank you Read more

The guys turned up on time and got the house packed up quickly and tidily with plenty of communication.Once we got to the new place they spoke to us about where we wanted items then in no time the van was empty! Couldn't recommend CosFreight enough! Such a big step in life but they made moving house so simple. Thank you Read more

Reliable and really nice staff. Everything went smoothly .

Quiet, friendly and just got on with it. There were no issues and team were quick and efficient. We did have a couple of items that couldna??t fit in so unfortunately had to go back and collect final items. But great service overall Read more

Excellent removal team.
They we careful, responsive & diligent on what was a long day for us all. Nothing was too much for them. Andrew the removals coordinator checked in with me by phone several times during the day. This really showed how much this company cared about ensuring I got the best service. Ia??m quite particular about my personal effects and would most definitely use this company again and recommend them. Read more

Job well done, although they had to do the job in two days.!

We were let down by another company 24 hours before moving & thanks to Cos Freight we moved in all done very quick & painless. Thanks so much for helping us out last minute!!

They couldn't do the day we wanted so we moved the day after
They turned up 3 hours late
They worked EXTREMELY hard in very hot conditions
They were very friendly

Excellent service, friendly and helpful and on move day were efficient, on time and careful.

Great team who provided great service, worked really hard and nothing was too much trouble.

Good service. Due to a delay in getting the keys the guys were really accommodating and really patient. This was much appreciated as there was a possibility of going over the time. Thank you.

we had a great team helping us who where very efficient and hard working

Guys were very professional and respectful. Would recommend.

My overall experience with CosFreight was good. Their home survey was professional and thorough with good explanations of what was needed. On moving day a supervisor attended site to ensure we were happy. That's great! One thing I did not expect that caused a bit of confusion was that the team who showed up on moving day were a third party or affiliate with a different name. This was soon cleared up by contacting CosFreight and the affiliate provided evidence of CosFreight's instruction. Read more

Guys arrived nice and early. They worked really hard and were very polite and extremely helpful.

The moving team were friendly and efficient.

Good polite staff
Went the extra mile

Good service and helpful people

Generally satisfied with COS. The removal men worked hard and were efficient.

A couple of heart stopping moments e.g. moving the piano - basically the men carried it - was not put on a trolley and covered as advised.

Rather surprised that I did not get a call from my contact at COS shortly after the move asking how the move went. Read more

Some items were damaged when packed such as some records where the sleeves were ripped.
They were supposed to put back together a bed with a tv built in and when they did they assembled it back to front and it did not work so I had to take it apart and assemble it myself.
There was also a electricial reclining sofa that they took apart and when they reassembled it that did not work anymore too. I still have to fix this.
So not satisfied overall with the service. Read more

Unfortunately I was promised so much, but the delivery was disappointing. The quote was all wrong and although they promised to protect my furniture some of it was actually damaged during the move. They did not deliver as I had been promised they would.

I am not happy and would not recommend this company all. Read more

They arrived with a van half full so it took 3 trips to complete the move. None of what was discussed on the phone prior to the move was taken any notice of i.e. no appropriate packaging for the TV or rails for the clothes as was offered. Read more

I had a quote given after a home visit. The price was more than most other companies but decided to go with them as they seemed very trust worthy and included dismantle and assembly in their price.

On the day the men turned up and started looking around. I had done all of the dismantling with a friend to save time. So everything was flat if it could be and ready to go. They then informed me they couldna??t fit all of my stuff in and would call the manager: he called me back and said he will see what he could do. The men left with half of my stuff and no call back at all. I had to call another company and get them to move us 100 miles away. It made a stressful day even worse. Then when arriving at the new house, I was told a full assembly service would be done but they literally dropped my stuff off and didna??t put anything together at all. As a single mum I hired a company that provides this service as I struggle to do this alone. I emailed to complain and was told I would get a response 48 hours later. Still waiting 5 days later. Not happy with the service and completely ripped off leaving half of my stuff behind. Not a happy customer and wouldna??t recommend. Read more