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Cos Freight
Company Overview
With a global network of branches, Cos Freight is a well-respected company in the UK and international removals industry. Originally founded in the UK, we have expanded our operations globally, helping you move to anywhere in the world. If you are a London house movers, we have the expertise, knowledge, capability and service to complete your move.
We ensure your move is as stress-free as possible – we will arrive on time, handle your belongings carefully during loading, transport and unloading, and will help you through any step of the process to make it that bit easier.
Areas Covered
Reviews
Professional, efficient and helpful. Move went very smoothly. Would recommend this company.
I would like to take the opportunity to thank the guys that completed the removals - we found you all to be extremely professional, courteous, hardworking & friendly. Nothing was too much trouble - indeed in 26 years of constantly moving with the RAF, they were by far & away the best team we have encountered. Please pass on my thanks to Andrei & his team.
Manager of Cos Freight replied:
Hello Jason, thanks so much for your feedback. The team always appreciate the kinds words. We look forward to hopefully assisting you again.Got a quote 1 week prior to removal date, no problems at all friendly and conscientious.
Manager of Cos Freight replied:
Hi Debra, thanks so much. We look forward to your recommendation to family and friends and also provide them with 5* service.They arrived early and quickly loaded to go the 120 mile trip. Patiently waited till we got the keys and unloaded just as efficiently. The whole move was stress free . Cannot thank the men enough for their hard work . Would recommend this company.
Manager of Cos Freight replied:
Hello Sheila, thanks for your review. We are very pleased the move went well for you. We wish you a lovely Christmas and New Year in your new home. Kind Regards,Absolutely incredible service. Great team with effective communication and team work. Can’t recommend these guys enough. Moved from Bucks to Jersey. Fantastic value and genuinely great guys.
Manager of Cos Freight replied:
Dear Kelly, thank you so much for your review. The feedback is much valued and allows all of our potential clients to form a very accurate and correct view of our services. Wish you all the best in Jersey.2 vans, 4 men, all very courteous. Protected the carpets before they walked on them. Were quick, greatest care was taken with my belongings and no damage was done to the property.
Highly recommendedManager of Cos Freight replied:
Hello Sadie, very pleased that you have been much satisfied with our services. We wish you all the best.Fantastic company! Very courteous staff. Very smooth process of quoting. Worked very hard on the move day. Very accommodating overall. Amazing price for what they offered and the great level of service. Highly recommended.
Manager of Cos Freight replied:
Hello Mr Gets, thank you so much for your review. Wish you all the best in your new home.Excellent service .. highly recommend!
Manager of Cos Freight replied:
Thank you very much. Wish you all the best in your new home.We were very pleased with the service provided by CosFreight, both on packing day and on move day. The cost was competitive, not the cheapest but we were most confident in their ability to deliver, especially as they came to view the property so knew exactly what needed to be moved. The staff were friendly, efficient and very respectful of our possessions. We also used the cleaning service on exit. The whole package took the stress out of the move. We will definitely be using them again.
Manager of Cos Freight replied:
Hello Kim. Many thanks for the feedback. We look forward to working with you again.Brilliant hard working team of removal men made our home move easy. Great customer service from Mo before and after the move.
Manager of Cos Freight replied:
Hi Eileen, so happy the move went well for you. Thanks so much for the feedback. Look forward to receiving your recommendation. Thanks again for your custom.They made the whole move so easy! I was so stressed and they came in and put me at ease straight away. They even helped me decide where to put the furniture and they put it in place.
Manager of Cos Freight replied:
Hello Liz, thanks for the review! Look forward to receiving your recommendation. Wish you all the best in your new home.Great! On time and on hand for everything - including putting curtains up and a bunch of stuff !
Manager of Cos Freight replied:
Hello Tamara, many thanks for your feedback. It is most appreciated. Wish you all the best in your new home!This company is highly recommended and i would use them again as they took away the stress and anxiety of moving. Thank you very much Gordon and team.
Manager of Cos Freight replied:
Hello Ola, many thanks for your feedback and glad we were able to make the move as stress-free as possible for you. Wish you all the best in your new home.Very good and helpful
Manager of Cos Freight replied:
Hello John. Appreciate your kind words, thank you for letting us be a part of your moving journey. Wish you all the best.Amazing service, would use again.
Manager of Cos Freight replied:
Thank Moira. Look forward to working with you again and receiving your recommendations. Wish you a Happy new year and all the best in your new home.Worked really hard and everything was delivered with no breakages. Plus a good price
Manager of Cos Freight replied:
Hello Zoe, thank you very much for the feedback. It is most appreciated. We wish you all the best in your new home.Really professional and also very friendly. Nice bunch of guys who got on with the job in hand in a speedy manner. I was very impressed
Manager of Cos Freight replied:
Many thanks for your feedback Alison. It was a pleasure in providing you with our services and look forward to your future recommendations. Also wishing you a lovely New Year!Cos Freight provide us with an excellent service. The team that did our move was kind, professional and very quick. If we will move again we will definitely use them again. Very recommend.
Manager @ Cos Freight of Cos Freight replied:
Hello Sabina, many thanks for your 5* feedback. It has been a pleasure providing you with our services and look forward to your recommendations and working again with you in the future. Kind Regards,Seamless move thanks to Cos team
Would highly recommend and use them againManager @ Cos Freight of Cos Freight replied:
Hello Donna, Many thanks for your review.Couldn't fault Cos Freight. Customer service was excellent particularly as we had exchange and completion within 2 days of each other, they made sure that the vehicle was on standby all ready to go. Slight hitch on the day as the van was too small however rectified quickly and the guys on site were really helpful and polite. Would highly recommend them again.
Manager @ Cos Freight of Cos Freight replied:
Hi Kate, Many thanks for your review. The Reviews really help to advocate the hard work our teams especially the crews undertake on a daily basis.Fantastic service from start to finish. Easy to book, one of the cheapest quotes we got, and on the day nothing was too much trouble. Would definitely use them again for our next move!
Manager of Cos Freight replied:
Hello Becca, Thanks for your feedback and very happy we were able to complete your move within your expected budgets and provide a service you were very happy with.No comments. Everything went well.
They couldn't do the day we wanted so we moved the day after
They turned up 3 hours late
They worked EXTREMELY hard in very hot conditions
They were very friendlyManager of Cos Freight replied:
Hello Carly, many thanks for your feedback on the move. It is extremely busy at this time of year, so apologies we could not accommodate for your initial move date, also apologies for the delay which I anticipate has been explained to you. The team are extremely hard working and am glad they have taken very good care of the move for you on the day. We wish you all the best in your new home.Excellent service, friendly and helpful and on move day were efficient, on time and careful.
Manager of Cos Freight replied:
Hello Lucie. Thank you very much for the feedback.Great team who provided great service, worked really hard and nothing was too much trouble.
Manager of Cos Freight replied:
Hello Michelle, thank you for your feedback.we had a great team helping us who where very efficient and hard working
Guys were very professional and respectful. Would recommend.
My overall experience with CosFreight was good. Their home survey was professional and thorough with good explanations of what was needed. On moving day a supervisor attended site to ensure we were happy. That's great! One thing I did not expect that caused a bit of confusion was that the team who showed up on moving day were a third party or affiliate with a different name. This was soon cleared up by contacting CosFreight and the affiliate provided evidence of CosFreight's instruction.
Manager of Cos Freight replied:
Hello Arvind, many thanks for your review. We are glad any confusions were cleared up on the day and that the removal was completed to your satisfaction. We look forward to your support and future recommendations. Wish you all the best in your new home.Guys arrived nice and early. They worked really hard and were very polite and extremely helpful.
Manager of Cos Freight replied:
Hello Michele, thank you for taking out the time to review our service. We look forward to your recommendations and working with you again in the future.Good polite staff
Went the extra mileManager of Cos Freight replied:
Thank you very much for moving with Cos Freight.Good service and helpful people
Manager of Cos Freight replied:
Hello James. Thank you so much for the review. I notice we have 4* across the board. Your feedback would be much appreciated if you could let us know where the service lacked in each of these areas so we can further better the service.Generally satisfied with COS. The removal men worked hard and were efficient.
A couple of heart stopping moments e.g. moving the piano - basically the men carried it - was not put on a trolley and covered as advised.
Rather surprised that I did not get a call from my contact at COS shortly after the move asking how the move went.Manager of Cos Freight replied:
Hello Stephen, thank you for the honest feedback and this has been taken on board. We do call our customers after the removal, albeit apologise on the occasion that it slipped the net. Whilst our teams work extremely hard and diligently throughout the day, we will take up the feedback in regard to the piano moving with the crew as all team should have the correct tools/equipment on the vehicle. We wish you all the best in your new home.Some items were damaged when packed such as some records where the sleeves were ripped.
They were supposed to put back together a bed with a tv built in and when they did they assembled it back to front and it did not work so I had to take it apart and assemble it myself.
There was also a electricial reclining sofa that they took apart and when they reassembled it that did not work anymore too. I still have to fix this.
So not satisfied overall with the service.Manager of Cos Freight replied:
Hello Mr Halton, we were unaware of the difficulties faced with the bed and sofa. We generally receive 5* reviews, as if anything if not to the client satisfaction, we always try to resolve it first. Had you contacted us at the office in regards to the bed and the sofa we would have sent the crew back to your residence to rectify this or arrange reassembly. With items that have complex reassembly there can be some minor errors but we do always have any errors fixed. If there is anything we can do to assist any issues you are facing please call us on 020888044321. Kind Regards,Unfortunately I was promised so much, but the delivery was disappointing. The quote was all wrong and although they promised to protect my furniture some of it was actually damaged during the move. They did not deliver as I had been promised they would.
I am not happy and would not recommend this company all.Manager of Cos Freight replied:
Hello Ritah, thank you for your feedback, however to clarify a few points.Our quotation was based on information that was provided to us over the phone. We went through the rooms one by one to understand the volume of your belongings for which our quotation was raised against.Our teams arrived on time at 0800am to undertake the move on the day with a list of the items that had been advised to us and agreed. Even then we normally take in to account a plus minus to the list within reason. Upon arrival our crew noted the following 1.An additional 40 boxes of content 2.An additional 25 black bags (approx) 3.Further selection of miscellaneous itemsThe additional volume totaled around 8cubic metres. The vehicle that was sent to the removal was based on the advised volume, but due to the additional items we had to undertake another journey. We only felt fair that the extra work being undertaken was fairly compensated to us at £120. We do not feel this was disproportionate in any way.You would be aware that any items professionally packed or protected by us are covered under our insurance. There is a process we can assist with for any claims if required.If the physical aspect of the service fell below expectation, we apologise for this and have taken the matter further internally based on your initial feedback to us.We wish you all the best in your new home, and should you require any further clarification to this matter, or would like to speak to your move manager about resolving this matter to satisfaction, please do call us on 02088044321.I had a quote given after a home visit. The price was more than most other companies but decided to go with them as they seemed very trust worthy and included dismantle and assembly in their price.
On the day the men turned up and started looking around. I had done all of the dismantling with a friend to save time. So everything was flat if it could be and ready to go. They then informed me they couldn’t fit all of my stuff in and would call the manager: he called me back and said he will see what he could do. The men left with half of my stuff and no call back at all. I had to call another company and get them to move us 100 miles away. It made a stressful day even worse. Then when arriving at the new house, I was told a full assembly service would be done but they literally dropped my stuff off and didn’t put anything together at all. As a single mum I hired a company that provides this service as I struggle to do this alone. I emailed to complain and was told I would get a response 48 hours later. Still waiting 5 days later. Not happy with the service and completely ripped off leaving half of my stuff behind. Not a happy customer and wouldn’t recommend.Manager of Cos Freight replied:
Dear Ms Marsh, having reviewed your file.I can advise the following. Your move list was made of the following. 1 king bed + mattress, 1 single bed + mattress, 3 single wardrobes, 2 ikea storage units (16m holes), 1 dining table, 4 chairs, 1 hoover, 2 washing baskets, 5 chests of drawers, 1 fire place + electric fire, 1 x two seater sofa, 1 x three seater sofa, 1 large TV + TV stand, 1 small desk, 2 x narrow bookshelves , 1 fridge freezer, 1 washing mashing, 1 dishwasher, 1 microwave, 1 small chest freezer.TOTAL VOLUME ESTIMATED 486cuft/13.86cbm. As such we quoted on a 15cbm Luton van for a full removal service. As per the survey, it was specifically advised to our surveyor that you will only need us taking your furniture items (bulky stuff) and any items such as boxes, clothes, pictures, mirror and kitchen items will be taken by yourself as you were completing multiple trips back and forth from Gravesend. The service did include reassembly of furniture also. We had also promised, if there was space on the van, we would take some additional items. Our team even filled your cupboards with bags as to not lose any space.Upon arrival to your property, we loaded ALL SURVEYED items on to the van. None of the surveyed items were left behind. We then also loaded an additional 10 boxes of content and approximately 20 black bags of clothing. As such, we completed our service as per the quotation, volume, piece count (plus extras) and vehicle size.Upon arrival to your destination home, you were not on site, and as such our crew was dealing with your mother and daughter. The crew placed all the furnitures in to the required areas as instructed, but were asked by your mother to place all boxes in the front room, despite our team advising that we normally place the items in to their relevant rooms. She advised, that her daughter (you) would sort out the boxes when she returns. As for the bed, this could not be reassembled as the fittings could not be located at the time to put the beds back together, as the beds had already been disassembled by you. All other items, such as doors to your cupboards etc were rehung.We can understand your frustration with moving and not understanding the volumes of your own personal belongings. We have however completed all services for which were surveyed, loaded and transported, and clearly mentioned on your quotation in writing. Whilst you can write your review how you please, in light of the above facts, your review is not an accurate or a fair reflection of the situation nor the service we provided.
More Information
Home Removals
With more than 30 years of experience as a removal company, we know how best to make your move an enjoyable experience. Whether you are moving down the road or overseas, Cos Freight will handle your belongings with care and dedication. We understand that no two moves are the same. Let us know a little bit about your move and we will tailor our services to meet your requirements. We are happy to help you with any packing and storage needs that you may require, too.
