With a global network of branches, Cos Freight is a well-respected company in the UK and international removals industry. Originally founded in the UK, we have expanded our operations globally, helping you move to anywhere in the world. If you are moving home, we have the expertise, knowledge, capability and service to complete your move.
We ensure your move is as stress-free as possible – we will arrive on time, handle your belongings carefully during loading, transport and unloading, and will help you through any step of the process to make it that bit easier.
Unfortunately I was promised so much, but the delivery was disappointing. The quote was all wrong and although they promised to protect my furniture some of it was actually damaged during the move. They did not deliver as I had been promised they would.
I am not happy and would not recommend this company all.
Manager of Cos Freight replied:
Hello Ritah, thank you for your feedback, however to clarify a few points.Our quotation was based on information that was provided to us over the phone. We went through the rooms one by one to understand the volume of your belongings for which our quotation was raised against.Our teams arrived on time at 0800am to undertake the move on the day with a list of the items that had been advised to us and agreed. Even then we normally take in to account a plus minus to the list within reason. Upon arrival our crew noted the following 1.An additional 40 boxes of content 2.An additional 25 black bags (approx) 3.Further selection of miscellaneous itemsThe additional volume totaled around 8cubic metres. The vehicle that was sent to the removal was based on the advised volume, but due to the additional items we had to undertake another journey. We only felt fair that the extra work being undertaken was fairly compensated to us at £120. We do not feel this was disproportionate in any way.You would be aware that any items professionally packed or protected by us are covered under our insurance. There is a process we can assist with for any claims if required.If the physical aspect of the service fell below expectation, we apologise for this and have taken the matter further internally based on your initial feedback to us.We wish you all the best in your new home, and should you require any further clarification to this matter, or would like to speak to your move manager about resolving this matter to satisfaction, please do call us on 02088044321.
Seamless move thanks to Cos team
Would highly recommend and use them again
Couldn't fault Cos Freight. Customer service was excellent particularly as we had exchange and completion within 2 days of each other, they made sure that the vehicle was on standby all ready to go. Slight hitch on the day as the van was too small however rectified quickly and the guys on site were really helpful and polite. Would highly recommend them again.
Fantastic service from start to finish. Easy to book, one of the cheapest quotes we got, and on the day nothing was too much trouble. Would definitely use them again for our next move!
No comments. Everything went well.
With more than 30 years of experience in home removals, we know how best to make your move an enjoyable experience. Whether you are moving down the road or overseas, Cos Freight will handle your belongings with care and dedication. We understand that no two moves are the same. Let us know a little bit about your move and we will tailor our services to meet your requirements. We are happy to help you with any packing and storage needs that you may require, too.