Thoroughly, thoroughly impressed by the service offered by Cos Freight. We were having to move at a difficult time and could not be in the house due to Covid restrictions. However, they handled everything with an absolute understanding and professionalism. Nothing was too much for them in preparation for the removal. On the day the removal team were punctual and very thorough in going round the property, video calling me, to make sure everything was in order. They also had a cleaning team who did a very good job.
Delivery was then on time and very smooth.
Would definitely recommend.
Our move was very smooth. Cosfreight offers a truly professional service. No stress no hassle. They packed everything, moved, cleaned up and left us very happy
Very good service and helpful.....
The gentleman were really quick, polite and a pleasure to deal with.
Good job, smooth moving. They were careful with furnitures and house decoration. I am happy with their services. Highly recommend.
Professional, efficient and helpful. Move went very smoothly. Would recommend this company.
I would like to take the opportunity to thank the guys that completed the removals - we found you all to be extremely professional, courteous, hardworking & friendly. Nothing was too much trouble - indeed in 26 years of constantly moving with the RAF, they were by far & away the best team we have encountered. Please pass on my thanks to Andrei & his team.
Got a quote 1 week prior to removal date, no problems at all friendly and conscientious.
Letchworth Garden City
They arrived early and quickly loaded to go the 120 mile trip. Patiently waited till we got the keys and unloaded just as efficiently. The whole move was stress free . Cannot thank the men enough for their hard work . Would recommend this company.
Absolutely incredible service. Great team with effective communication and team work. Can’t recommend these guys enough. Moved from Bucks to Jersey. Fantastic value and genuinely great guys.
2 vans, 4 men, all very courteous. Protected the carpets before they walked on them. Were quick, greatest care was taken with my belongings and no damage was done to the property.
Fantastic company! Very courteous staff. Very smooth process of quoting. Worked very hard on the move day. Very accommodating overall. Amazing price for what they offered and the great level of service. Highly recommended.
Excellent service .. highly recommend!
We were very pleased with the service provided by CosFreight, both on packing day and on move day. The cost was competitive, not the cheapest but we were most confident in their ability to deliver, especially as they came to view the property so knew exactly what needed to be moved. The staff were friendly, efficient and very respectful of our possessions. We also used the cleaning service on exit. The whole package took the stress out of the move. We will definitely be using them again.
Brilliant hard working team of removal men made our home move easy. Great customer service from Mo before and after the move.
They made the whole move so easy! I was so stressed and they came in and put me at ease straight away. They even helped me decide where to put the furniture and they put it in place.
Great! On time and on hand for everything - including putting curtains up and a bunch of stuff !
This company is highly recommended and i would use them again as they took away the stress and anxiety of moving. Thank you very much Gordon and team.
Very good and helpful
Amazing service, would use again.
Worked really hard and everything was delivered with no breakages. Plus a good price
Really professional and also very friendly. Nice bunch of guys who got on with the job in hand in a speedy manner. I was very impressed
Cos Freight provide us with an excellent service. The team that did our move was kind, professional and very quick. If we will move again we will definitely use them again. Very recommend.
Seamless move thanks to Cos team
Would highly recommend and use them again
Couldn't fault Cos Freight. Customer service was excellent particularly as we had exchange and completion within 2 days of each other, they made sure that the vehicle was on standby all ready to go. Slight hitch on the day as the van was too small however rectified quickly and the guys on site were really helpful and polite. Would highly recommend them again.
Fantastic service from start to finish. Easy to book, one of the cheapest quotes we got, and on the day nothing was too much trouble. Would definitely use them again for our next move!
No comments. Everything went well.
Job well done, although they had to do the job in two days.!
We were let down by another company 24 hours before moving & thanks to Cos Freight we moved in all done very quick & painless. Thanks so much for helping us out last minute!!
They couldn't do the day we wanted so we moved the day after
They turned up 3 hours late
They worked EXTREMELY hard in very hot conditions
They were very friendly
Excellent service, friendly and helpful and on move day were efficient, on time and careful.
Great team who provided great service, worked really hard and nothing was too much trouble.
we had a great team helping us who where very efficient and hard working
Guys were very professional and respectful. Would recommend.
My overall experience with CosFreight was good. Their home survey was professional and thorough with good explanations of what was needed. On moving day a supervisor attended site to ensure we were happy. That's great! One thing I did not expect that caused a bit of confusion was that the team who showed up on moving day were a third party or affiliate with a different name. This was soon cleared up by contacting CosFreight and the affiliate provided evidence of CosFreight's instruction.
Guys arrived nice and early. They worked really hard and were very polite and extremely helpful.
Good polite staff
Went the extra mile
Good service and helpful people
Generally satisfied with COS. The removal men worked hard and were efficient.
A couple of heart stopping moments e.g. moving the piano - basically the men carried it - was not put on a trolley and covered as advised.
Rather surprised that I did not get a call from my contact at COS shortly after the move asking how the move went.
Some items were damaged when packed such as some records where the sleeves were ripped.
They were supposed to put back together a bed with a tv built in and when they did they assembled it back to front and it did not work so I had to take it apart and assemble it myself.
There was also a electricial reclining sofa that they took apart and when they reassembled it that did not work anymore too. I still have to fix this.
So not satisfied overall with the service.
Unfortunately I was promised so much, but the delivery was disappointing. The quote was all wrong and although they promised to protect my furniture some of it was actually damaged during the move. They did not deliver as I had been promised they would.
I am not happy and would not recommend this company all.
They arrived with a van half full so it took 3 trips to complete the move. None of what was discussed on the phone prior to the move was taken any notice of i.e. no appropriate packaging for the TV or rails for the clothes as was offered.
I had a quote given after a home visit. The price was more than most other companies but decided to go with them as they seemed very trust worthy and included dismantle and assembly in their price.
On the day the men turned up and started looking around. I had done all of the dismantling with a friend to save time. So everything was flat if it could be and ready to go. They then informed me they couldn’t fit all of my stuff in and would call the manager: he called me back and said he will see what he could do. The men left with half of my stuff and no call back at all. I had to call another company and get them to move us 100 miles away. It made a stressful day even worse. Then when arriving at the new house, I was told a full assembly service would be done but they literally dropped my stuff off and didn’t put anything together at all. As a single mum I hired a company that provides this service as I struggle to do this alone. I emailed to complain and was told I would get a response 48 hours later. Still waiting 5 days later. Not happy with the service and completely ripped off leaving half of my stuff behind. Not a happy customer and wouldn’t recommend.
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