Cos Freight

Cos Freight

Superb
based on 126 reviews
member since May 2017
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Reviews & Ratings
Customer Reviews
  • James Arthur

    London East

    7/03/2024

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    Just relocated from London to Dubai with Cos Freight. Zayn came for the initial survey and explained the whole moving process, everything went as he advised. Have been very impressed with the service, kept me updated throughout the process. Everything arrived safely with no breakages! Would recommend Cos Freight to others and will use them again when we decide to return to the UK.

  • Zillah Loewe

    Stevenage

    6/03/2024

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    I cannot recommend these guys enough. They were so polite and helpful, arrived promptly, went above and beyond with their professionalism and pride of performance. Nothing was too much trouble, they made you feel so confident that you were in safe hands. I have moved many times in the past and I can honestly say these are the best remo ers I have ever used, absolutely amazing. Worked in all weathers didn't finish until work was do e and we were happy, even helped us move things we were throwing out. Top company would definitely recommend to even the most picky people. No breakages, polite and friendly staff (very strong) we were in excellent hands and they made the job so much easier for us, it's just a shame I couldn't keep the guys afterwards, nothing fazed them and they could turn their hands to anything. I hate moving but this company made it so much easier. So thanks COS Freight for an old fashioned service putting customer first and offering amazing value.

  • Joe Murphy

    Milton Keynes

    22/02/2024

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    Good price, fabulous communication and great people moving the house.

  • Liza Beukes

    Hemel Hempstead

    16/02/2024

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    I cant recommend them enough! Fantastic team: from the quote process, then the communication with the office team and the move team. Thank you so much Team Cos Freight!

  • Bryony Sheldon

    Stevenage

    7/02/2024

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    I can't thank them enough, from start to finish they were brilliant, and competitively priced. It was a long distance move and turned out to be the least stressful part of the whole house buying process. The team on the day were polite, organised and kept up good communication. The houses and my furniture were really well taken care off, with beds/dining table dismantled and reassembled. I was anticipating at least something going amiss or getting broken but all arrived OK, they did a final walk around and shifted a few bits of furniture for me. Really impressed.

  • Jeremy Hughes

    London West

    8/01/2024

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    Efficient, professional, nice guys who did the work and very efficient admin.

  • Terry Sibley

    Luton

    2/12/2023

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    Team lead by Mario where great in everything they done covered stairs and walking areas pleasant made the moving a pleasure thank you

  • Martin Kay

    Milton Keynes

    28/11/2023

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    From the start, after our initial contact with the excellent Paula Guest and the video walkaround to make an estimate, we were impressed with the efficiency and accuracy of this organisation. On moving day, the team worked very swiftly - around 5 hours from start to finish with a 4 bedroom detached house, including a very full garage; at each end and a 50 mile journey. There was no damage to any of our property and the very professional team worked politely and with a smile. We are more than happy to recommend Cos Freight and would certainly use them again.

  • Amaka Nnadi

    London North

    25/11/2023

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    Fantastic service - punctual, efficient, careful and curteous. Highly recommend

  • Babatunde Ghanni

    London East

    4/11/2023

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    Reliable and accurate satisfaction

  • Neil Ward

    Milton Keynes

    2/11/2023

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    I cannot recommend Cos Freight highly enough. From the initial contact to the move day everything was handled extremely well. I would particularly highlight the team that moved us on the day who were hard working, professional and friendly.

  • Trudy Lyon

    London South East

    8/10/2023

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    On time . Polite & helpful .worked well as a team . Took special care of fragile items . Worked fast ,kept busy all day . No problems , very satisfied with them.

  • Danny Smith

    Milton Keynes

    3/10/2023

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    On time, efficient, careful and very contactable.Would highly recommend this removal company!

  • Jonathan Hutchison

    London South West

    3/10/2023

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    Brilliant service all the way from enquiry/booking through to moving day itself. Took away of lot of the stress on what can be a very stressful time! Would highly recommend.

  • Kim Houston

    Milton Keynes

    2/10/2023

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    Honestly - this was the only part of my move process which was outstanding. Paula was a pleasure to speak with and deal with, we were able to arrange a survey very quickly and Paula managed to get me a team within 2 weeks. The actual delivery drivers were quick, efficient, incredibly professional. Very patient waiting around, they managed to unpack, put up beds and all sorts in 3 hours. Not a single thing was damaged and I would recommend them all day long.

  • Matthew Rowley

    London South East

    23/09/2023

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    The staff at Cos Freight were all incredibly helpful and professional, from Paula in the office to the removal guys on the day. I would highly recommend them

  • Matthew Rowley

    London South East

    23/09/2023

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  • Anna Sawbridge

    London North West

    19/09/2023

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    Fantastic service. Very efficient, no breakages or problems. The team went the extra mile to ensure all furniture and boxes ended up in the right rooms (and we're very good tempered about us even changing our minds a few times). And they came and picked up the boxes afterwards. Would absolutely use again.

  • Rosemary Cowley

    Luton

    4/09/2023

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    They were very good. Friendly and very helpfull

  • Katy Branson

    Milton Keynes

    21/08/2023

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    I can't recommend this company highly enough. The team that packed were quick, friendly and polite, working around me while I worked and taking great care with everything. Moving day was easy - everyone turned up on time, did a great job and was super friendly. If you're looking for a low stress move, these guys are great.

  • Danny Catania

    London South West

    19/08/2023

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    Great company. Pre move queries all answered in a timely way. Moving day went very smoothly.Great team that took great care of our belongings.Best costings from the 4 quotes we received. Would have no hesitation in recommending cosfreight

  • Neil Living

    Hemel Hempstead

    17/08/2023

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    Awesome- they were so helpful. They were so understanding and flexible around the exchange date (which kept changing) . They came the day before move day and packed and dismantled beds etc - very efficient. Move day was fast and furious but also super efficient. Also , when we arrived at our new house- they were respectful , polite and well organised. Beds and furniture were put back together while the rest of the team brought the rest of our possessions in. I would thoroughly recommend Cos Freight

  • Neil Living

    Hemel Hempstead

    17/08/2023

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  • Katy Branson

    Milton Keynes

    10/08/2023

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  • Donna Moore

    Hemel Hempstead

    10/08/2023

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    Very efficient, arrived on time. The two removal men were fantastic. Would recommend this company

  • Alisa Northall

    London South East

    8/08/2023

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    Great service at a very good price. Experienced and friendly, hard working staff.

  • Prateek Gupta

    Milton Keynes

    7/08/2023

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    Cos Freight exceeded all my expectations. Their flexibility in accommodating date changes, efficient loading and unloading, and their dedication to providing a stress-free moving experience made them stand out among the rest. If you're in need of a reliable and customer-oriented packing and moving company, look no further than Cos Freight. I wholeheartedly recommend them to anyone looking to make their move hassle-free and smooth.

  • Paul Roberts

    Milton Keynes

    5/08/2023

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    Simply the best and nicest people to move us. They were so good we posted a picture on Facebook for their outstanding professionalism. The hole process was easy as Cos Freight were the only company to send out an accessor to review our access and the things we were moving, they were also the most competitive. A fantastic team and thank you Cos Freight we highly recommend you.

  • Paul Carroll

    Hemel Hempstead

    4/08/2023

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    Cos were brilliant to deal with. From start to finish they were amazing and made a stressful event much easier for us. Paula was so patient and helpful with questions and concerns and continually reassured me that it would all work out even though we were unsure of our actual move date till quite late on in the process.The removal guys were fantastic on the day and nothing was too much trouble for them, they were kind and considerate and took good care of our belongings. We didn't get the keys for our new property until late due to a delay in the process but the guys were so relaxed and reassured us that they wouldn't leave until everything was in the new house.Overall I would highly recommend them for their professionalism and value for money.

  • James Bradley

    Kingston-Upon-Thames

    3/08/2023

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    Cos Freight exceeded all my expectations during my house removals. Their punctuality was impressive, and they handled my items, including valuable ones, with utmost care. Professional, friendly, and affordable I highly recommend their outstanding service! Thank you, Cos Freight!

  • Ivana Pawar

    London West

    20/07/2023

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    Absolutely fantastic and smooth move. Everything was clear, from the first contact with Zayn through to execution by Cos Freight crew. On the day before the move, Eric and Alex packed immaculately all our things, no damage done and both were very respectful and professional. On day two, three trucks and six members crew arrived on time, they dismantled all the furniture, loaded all boxes and within 4h our move was done which initially seemed like a gigantic task but they did it! Upon receiving keys from our new home, they unloaded all and put together all our furniture again - by 5pm we were done! The comprehensive pack was priceless on the day when you never know how things will turn out to be (if you are in a chain and doing the move with 1yo baby!). My only regret is that I have never used this service before and I will be a returning customer! Thank you for an amazing job (they also covered all carpets in both houses and after the move was done, collected empty boxes).

  • Placidia Mandivenga

    Kingston-Upon-Thames

    1/07/2023

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    Very professional & affordable.The team was on sight on time, packed, dismantled at the old house & unpacked & mantled at the new place without a glitch. Nothing broken.The team respectful & never complained about moving the furniture around at the new place.

  • Paul Roberts

    Milton Keynes

    29/06/2023

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    The whole process was so easy. The only company to send someone to my house and undertake a survey. The three removal men were fantastic and they couldnt do enough to help. It was a pleasure to use Cos Freight there prices and the removal team were the best. I have recommended them to my friend who is moving in September.

  • Dene Lewis

    London South East

    20/06/2023

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    I recently had to move a very large record collection from London across the Atlantic to Houston, TX and Cos Freight truly stepped up to make the "ordeal" of international shipping a really easy and straightforward one. Zayn Ahmad, their Move Coordinator, went above and beyond to help with the complex paperwork and kept me in the loop from their initial quote to the completed delivery. Highly professional, proactive and competitively priced, I was extremely happy with my experience and will use them again should the need arise.

  • Margaret Crennell

    Stevenage

    9/05/2023

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    excellent service. Helpful, careful and considerate removal men who worked tirelessly to pack and deliver our goods. They coped well with heavy and delicate pieces. I would highly recommend them as a reliable, dependable and friendly service.

  • Chris Bennett

    London South West

    21/04/2023

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    Thank you! I guess no move can be hassle-free but this was about as hassle-free as it gets! From the start all was great. Zayn, who came to visit in the first place, was excellent: explained the whole process very clearly and delivered exactly what he said would be delivered! Might not sound like much but in todays world its often not the case. So, a big thank you to him and all the rest of the team who carried the same only over-deliver ethos with them at all times and took so much of the stress away!Would I use Cos again? Absolutely 100% I would!

  • Richard Armah

    London South West

    17/04/2023

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    An excellent service provided by an extremely well organised, well run team. From Zayn the main and initial contact to the fantastic team who co-ordinated and executed a seamless move for us. The team leader on the day, Matteu was impeccable in his orchestration of the operation and made sure all our belongings were safe and well protected. A huge thanks to all of you, well done.

  • Sheila Richards

    Luton

    15/04/2023

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    From start to finish Cos Freight were fantastic. Paula was able to answer all the questions and worries I had, and that was quite a few, in a friendly and professional manner. The removal team were amazing. Arrived spot on time, all carpets covered and worked non stop until everything was boxed and on the vans. They were equally hard working when we arrived at the new property. The men were polite and friendly and I would like to thank everyone at Cos Freight for making removal day stress free. Thank you

  • Annie

    Watford

    14/04/2023

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    Fantastic service from quote to moving day ! Paula and the team took the stress out of moving a long distance. Nothing was too much trouble for them . On the day such a friendly and efficient team ! Took great care of us ! Highly recommend.

  • Shirley

    Dartford

    31/03/2023

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    I had various quotes from other companies Cos Freight was a good price and I liked the way Zayn conducted his business.On the day of the move Mario and his team were great nothing to much trouble very nice people.Would I recommend this company yes I already have to a friend that might be moving soon.If I had to move again I would most definitely use Cos Freight again.Thank you for a great service.

  • Sol Bhandari

    Watford

    15/03/2023

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    Moving home is stressful at the best of times, but Cos Freight made sure the actual move was one less thing to worry about.From the moment Zayn came to assess the move, he made us feel everything would be in control and nothing was too much trouble. He was always reachable in case of questions, and even followed up post-move to ensure we were happy with the service.The whole team, from Paula in the office to James and Alex on the packing/move days, were courteous and efficient.I would certainly recommend Cos Freight to anyone requiring a removals company.

  • Christina Mcelhinney

    Northampton

    8/03/2023

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    Cosfreight were extremely helpful and reassuring throughout my entire moving experience, and also offered a clearance service which they booked in as conveniently before my move as possible dealing with some problematic clearance items with the minimum of fuss. Prior to this Lawrence, who booked my services, had made a survey visit to assess the moving requirements and was cheerful and helpful throughout and always promptly responded to any email queries I had later on. The move itself was carried out by four very cheerful, friendly and helpful movers all of whom were as professional as you could hope for and who remained upbeat and positive despite a delay in receiving new house keys and moving a considerable amount of furniture in cold conditions. I would not hesitate to recommend Cosfreight to friends and family.

  • Sabrena Mcsavage

    Bromley

    7/03/2023

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    I would totally recommend Cos Freight. It was a 5 star service straight from the start. Zayn was extremely professional and always so efficient when getting in contact with me. He put my mind at rest and was very flexible with my continued changing of moving days! The team on actual moving day were superb! There were punctual and very helpful they made it look easy. My property /boxes were handled with the upmost care and respect. They were very polite and professional. Alex the lead checked everything and also the team were so obliging when furniture needed to be moved around. I would highly recommend this company with confidence to anyone! Thank you guys you were totally amazing from start to finish

  • Tomasz Rykala

    London South East

    4/03/2023

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    Good price, timely service, quick move. Nothing to complain about. Recommended.

  • Shamini

    London West

    27/02/2023

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    Very impressed with Cos Freight and would highly recommend them.We contacted several removal companies and pricing varied but so too did the reviews. It was clear that you get what you pay for. It was between Cos Freight and one other, who consistently came out on top, both were incredibly competitive, in the end it was down to personality.Zayn came to do a house survey and was incredibly thorough and professional. The admin team that followed up were efficient, supportive and incredibly prompt (thank you Paula). We opted for the full packing service, best decision made!As the big day approached we had Pete and Andre visit us the day before to pack up our belongings. They were incredibly charming, respectful, neat, tidy and very professional. The next day they returned with the rest of their excellent team to load up. They arrived both days exactly on time and made the whole process stress free for us.When we arrived at our new home, it wasnt quite as expected in the state we had hoped. However, Andre and Pete were superb, supportive and offered lots of helpful suggestions to get us settled in.Absolutely delighted with our decision to use Cos Freight!

  • Judith Garfield

    London East

    10/02/2023

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    Excellent service. Really helpful and lovely to work with. Would highly recommend them also good value for money.

  • Agata Szczerba-Chlebinska

    Stevenage

    28/01/2023

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    Great service! The guys came, packed my stuff and moved me in in just 3 hours. Highly recommended! I wish everything was so smooth as moving with Cos Freight

  • Julie Coe

    Milton Keynes

    25/01/2023

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    Very efficient and helpful. They took out some of the stress of moving

  • Bobby Parker

    Milton Keynes

    19/01/2023

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    Great service all round loaded on the day less than 3 hours Next day delivery in Cornwall unloaded in 3 hours Movers was great and friendly did anything to help you 6 stars if i could give itThank you Cos freight for 1 less stress in moving

  • Bobby Parker

    Milton Keynes

    19/01/2023

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    Great service all round loaded on the day less than 3 hours Next day delivery in Cornwall unloaded in 3 hours Movers was great and friendly did anything to help you 6 stars if i could give itThank you Cos freight for 1 less stress in moving

  • Robina Bucknall

    Hemel Hempstead

    21/12/2022

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    Great service from start to finish. Highly recommend.

  • Rob Stubbs

    Milton Keynes

    8/12/2022

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    Friendly and efficient service from beginning to end. Worked incredibly hard from 06:30 to 21:40 on moving day due to unexpected delays in completion. Would use again.

  • Rob Stubbs

    Milton Keynes

    8/12/2022

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    Friendly and efficient service from beginning to end. Worked incredibly hard from 06:30 to 21:40 on moving day due to unexpected delays in completion. Would use again.

  • Steve Borthwick

    Milton Keynes

    11/11/2022

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    Cos Freight were fantastic and helped remove the stress of the physical house move with great speed, attention and a smile from the team. Chelsea was great with the initial virtual viewing via video call and the consisitency in updates and information. The overall team were super helpful on the 2 days, 1 day to pack, 1 day to move - we added the cleaning service who cleaned the rooms as they were emptied and left the house sparkling. We didnt get the key to the new house until late in the day, however, the team were patient and then very efficient to get everything in as well as always checking in if everything was set up correctly and in the right place.Great value, super communication and an overall fantastic service that I highly recommend - and, if ever needed, I will use again.

  • Taskin Kenan

    Hemel Hempstead

    2/11/2022

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    Fantastic, really thoughtful, hassle free and impressive service provided by Cos Freight during our rather complicated house move. They loaded their trucks quickly, efficiently and with as little disruption as possible. They also helped us with a few odd jobs, like disconnecting our old washing machine! They were very polite and would certainly use them again! They even removed some left over old furniture left by the previous occupant.Also Paula in the customer service team was a delight and helped us every step of the way.

  • Rick Foulger

    Hemel Hempstead

    2/11/2022

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    They did a great job. Polite helpful and hard working. The guys on the day packed very securely and we had no breakages. The only negative was the insurance forms we had to fill in complicated and long winded.

  • Kathleen

    London South East

    31/10/2022

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    Faultless from start to finish. The sales rep, project manager and crew were the best in the business. Nothing was too much of a challenge for these guys - amazing. Will definitely use again and recommend to anyone who asks.

  • Maggi Evans

    Leicester

    2/09/2022

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    From the beginning Paula was professional, helpful, friendly and calm. Everything was done in a timely manner and she couldnt have been more helpful when our move date was up in the air- phoning me with a last minute cancellation which allowed us to move!The logistics team (James) was also very professional, working out that we would need 2 days packing before move day and scheduling this on for us. The packing team was Stefan and Vassi, they were fabulous too! They arrived on time, were friendly, professional, efficient and respectful- we felt total confidence in them handling our things. They worked incredibly hard, and everything was packed with full care and attention. Move day arrived and Stefan and Vassi were joined by a larger team who were also respectful and efficient. They all worked tirelessly until the job was done. Cos freight were brilliant! Moving is a stressful time and they took lots of the worry away.

  • Rachael Rowland

    Hemel Hempstead

    10/06/2022

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    Team were WONDERFUL. They were flexible, worked so hard, and were an absolute pleasure to deal with.

  • David Richardson

    Watford

    10/06/2022

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    Cos Freight excelled on every aspect of our move. The only company that had the confidence to send a couple of the delivery team to price our move rather than a sales person. The team on the day were extremely strong skilled and hardworking. So professional everything was carefully handled and all beds etc were dismantled and reassembled perfectly. Use Cos Freight without hesitation

  • Douglas Clark

    Luton

    21/05/2022

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    Great company from start to finish.We moved in May 2022 and due to the location of both the house moving out of and the house moving into there were logistical challenges of the type of truck required for moving. As such it require four Luton trucks. Paula, in customer service / booking admin, was fantastic and really understanding, and discussed the moving requirements whilst viewing the house locations on Google Street view.The removals team were due to arrive between 8-9am but arrived between 7-7.30 in anticipation of the day ahead. The team were mostly from Romania and didnt speak great English but they put in a great shift, managed by their foreman who I believe was from Moldova and explained and organised everything clearly.The foreman was insistent that each truck was individually checked by myself after unpacking which was a nice touch. If there was one criticism, not all boxes were put in the correct rooms but its a minor detail. Would happily use again, and highly recommend.

  • Karen Macey

    London South East

    18/04/2022

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    From start to finish Cos were brilliant. The actual move was the smoothest part of the whole experience. I would definitely recommend them

  • Carla Harding

    Stevenage

    28/02/2022

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    The team took all of the stress away from moving. Disassembled most furniture and packed up 80% of my house on the Weds and then completed the remainder by 11 am on the Thursday. They unpacked 4 vans (5 bedroom house) assembled the furniture within 4 hours post completion.I would highly recommend them.

  • Steve Riley

    Hemel Hempstead

    23/02/2022

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    I chose Cos Freight from several quotes for a number of reasons, firstly and perhaps most importantly Paula who first took my call. It was clear that she would take my move personally, and would be happy to help with any issues that may crop up on the day. She was always available to answer my endless questions leading up to the move, this was important to me on a day when any number of things could go wrong. Another important factor was of course cost. They were already one of the lowest quotes I received, but even then were able to match the lowest of all my quotes. On the day, 6 men arrived, on time, all were polite and very hard working. When it became apparent that another van would be necessary due to the storms, and fear over overloading, the supervisor quickly made the decision and made the call. Within half an hour there was another van and 2 more men to load my things. Somehow, they emptied my entire house in less that three hours..! And after a three hour drive north in storm Eunice, were able to unload into all the correct rooms in less than two hours. Brilliant, brilliant service, making what could have been a horrible day, stress free. Highly recommended.

  • Luka

    London South West

    17/02/2022

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    Firstly, excellent customer service from Chelsea in providing the quote and dealing with any questions. A hassle free experience and the level of detail paid to my requirement made Cos Freight stand out. A superb service from Sultan and the team. They called me before they set off to update me on their expected arrival. Clear explanations were given as to how the day would go and they worked very professionally and efficiently. They took care with all the items and were not in a rush to get the job done. Despite this, the team worked quickly and effectively and we were all finished much earlier than expected. We will be using Sultan and team again for our next move in a few months.

  • Nick Fitt

    Luton

    21/01/2022

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    They did a really good job. I was a bit dubious at first as the quote was provided after a video walk around our house. This makes sense with C19 and so on, but I was expecting some confusion. In fact, none at all on the day. the packers worked incredibly hard to complete the task on time and the pick up and delivery was as scheduled and without any fuss at all. Collection of empty boxes was prompt. Highly reccomended company.

  • Peter Burdge

    Enfield

    23/12/2021

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    Very helpful and efficient. Care was 100%

  • Steve Rose

    Watford

    14/12/2021

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    Excellent, the cheapest quote and very helpful and efficient.

  • Darren Cremins

    Watford

    3/12/2021

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    Excellent workers on the day and the office resolved a problem (not their fault) very quickly

  • Edward Floyd

    Luton

    1/11/2021

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    Excellent service from beginning to end. Very flexible and allowed us to change our moving day at short notice.On moving day very prompt and helpful. Hardworking polite and efficient movers.

  • Alexander Tracey

    Stevenage

    12/10/2021

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    The guys turned up on time and got the house packed up quickly and tidily with plenty of communication.Once we got to the new place they spoke to us about where we wanted items then in no time the van was empty! Couldn't recommend CosFreight enough! Such a big step in life but they made moving house so simple. Thank you

  • Nilesh Belekar

    Harrow

    9/10/2021

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    Very professional, punctual, polite and efficient. Andrew was a very good customer service representative who understood our needs. The actual moving team led by Pitt was great. Pitt himself is a very good lead. Stefan who dismantled my ikea furniture and reassembled was very good. I will be happy to recommend this company to anyone.

  • Caroline Clifton

    Hemel Hempstead

    18/06/2021

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    Reliable and really nice staff. Everything went smoothly .

  • Jacqueline Knight

    Ilford

    28/05/2021

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    Lovely men. Performed the task to a high standard I would 100% recommend their services to my family and friends

  • Sam Kb

    Harrow

    21/05/2021

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    Quiet, friendly and just got on with it. There were no issues and team were quick and efficient. We did have a couple of items that couldna??t fit in so unfortunately had to go back and collect final items. But great service overall

  • Cynthia Folarin

    Enfield

    13/05/2021

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    Excellent removal team.
    They we careful, responsive & diligent on what was a long day for us all. Nothing was too much for them. Andrew the removals coordinator checked in with me by phone several times during the day. This really showed how much this company cared about ensuring I got the best service. Ia??m quite particular about my personal effects and would most definitely use this company again and recommend them.

  • Alison

    Harrow

    11/04/2021

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    Good service. Due to a delay in getting the keys the guys were really accommodating and really patient. This was much appreciated as there was a possibility of going over the time. Thank you.

  • Jane

    Harrow

    18/03/2021

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    We were happy with the service cos freight provided, the removal men were professional, polite and helpful during our move, all our furniture and possessions were careful wrapped ensuring that there wasna??t any damage.

  • Sarah

    St-Albans

    22/02/2021

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    Absolutely brilliant moving company -- both the movers and Gordon, the person who arranged it all from the office. I would HIGHLY recommend. They moved valuable furniture and art and it all arrived in perfect condition.

  • Mike Timpson

    Luton

    3/02/2021

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    I cannot rate Cos Freight highly enough. From the first phone call, to the move on the day, it was extremely professional, courteous and efficient.
    On the day, the men were incredibly helpful and polite and nothing was too much trouble.
    The also moved me in record time despite the 3 hour distance for relocation!
    Will definitely use Cos Freight next time I move!

  • Oliver Gunner

    Luton

    1/02/2021

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    Amazing, helpful and quick. Dismantled and rebuilt furniture in record time. Would recommend to anyone locally or internationally

  • Fiona Collas

    Harrow

    13/01/2021

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    They were friendly and helpful. Everything ran smoothly for a successful move.

  • Tony Berwick

    Milton Keynes

    16/07/2020

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    The moving team were friendly and efficient.

  • Edward Henderson-Howat

    London North

    23/04/2020

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    Thoroughly, thoroughly impressed by the service offered by Cos Freight. We were having to move at a difficult time and could not be in the house due to Covid restrictions. However, they handled everything with an absolute understanding and professionalism. Nothing was too much for them in preparation for the removal. On the day the removal team were punctual and very thorough in going round the property, video calling me, to make sure everything was in order. They also had a cleaning team who did a very good job.
    Delivery was then on time and very smooth.
    Would definitely recommend.

  • Ross Thorogood

    London North

    15/11/2019

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    They arrived with a van half full so it took 3 trips to complete the move. None of what was discussed on the phone prior to the move was taken any notice of i.e. no appropriate packaging for the TV or rails for the clothes as was offered.

    Response:
    Hello Mr Thorogood, as discussed on email, whilst there were belongings on the vehicle from a previous service, there was more than ample space for the item list discussed during the telephone survey. We charged A?250 all inclusive for the move to take up to half a van load equivalent of belongings as based on the items list advised. On arrival noting the team had to remove items from a basement level apartment along with oversized items, which had taken more time than expected. All in all we removed 1.5 van loads worth of belongings without charging any additional monies, noting our team worked tirelessly to accommodate the unexpected volume increase to avoid any fallout to the service. Again, we apologise that our service fell short of your expectations, noting our team did complete all services in addition of the quoted volumes and allocated timeframes without any cost being applied to you.
  • Linet Madamombe

    Milton Keynes

    14/11/2019

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    Job well done, although they had to do the job in two days.!

    Response:
    Hi Linet, thank you so much for the feedback. We are pleased the service was completed to your satisfaction.
  • Sam Castle

    Stevenage

    8/11/2019

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    We were let down by another company 24 hours before moving & thanks to Cos Freight we moved in all done very quick & painless. Thanks so much for helping us out last minute!!

    Response:
    Hello Sam, glad we were able to be of service at short notice to assist in the move.
  • Greg Lukosek

    Stevenage

    14/07/2019

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    Our move was very smooth. Cosfreight offers a truly professional service. No stress no hassle. They packed everything, moved, cleaned up and left us very happy

    Response:
    Hello Greg, thank you so much for your kind words. Wish you all the best in your new home.
  • Brian Collier

    Hemel Hempstead

    10/05/2019

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    Very good service and helpful.....

    Response:
    Thank you very much Brian
  • Nadine Walters

    Hemel Hempstead

    9/05/2019

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    The gentleman were really quick, polite and a pleasure to deal with.

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    Thank you very much!
  • Deniz Duffett

    Romford

    30/04/2019

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    Good job, smooth moving. They were careful with furnitures and house decoration. I am happy with their services. Highly recommend.

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    Thank you. Our teams are well trained and carry all the correct equipment to carefully move your belongings. All the best in your new home.
  • Robin Peters

    Enfield

    15/04/2019

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    we had a great team helping us who where very efficient and hard working

    Response:
    Thanks you Robin. Your feedback has been passed to our team with thanks.
  • Gillian Livingstone

    Watford

    16/03/2019

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    Professional, efficient and helpful. Move went very smoothly. Would recommend this company.

    Response:
    Thank you for your kind feedback.
  • Andy Flower

    Watford

    26/02/2019

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    Guys were very professional and respectful. Would recommend.

    Response:
    Thanks Guy. All the best in your new home.
  • Stephen Brand

    Hemel Hempstead

    1/02/2019

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    Generally satisfied with COS. The removal men worked hard and were efficient.

    A couple of heart stopping moments e.g. moving the piano - basically the men carried it - was not put on a trolley and covered as advised.

    Rather surprised that I did not get a call from my contact at COS shortly after the move asking how the move went.

    Response:
    Hello Stephen, thank you for the honest feedback and this has been taken on board. We do call our customers after the removal, albeit apologise on the occasion that it slipped the net. Whilst our teams work extremely hard and diligently throughout the day, we will take up the feedback in regard to the piano moving with the crew as all team should have the correct tools/equipment on the vehicle. We wish you all the best in your new home.
  • Jason Smith

    Stevenage

    2/01/2019

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    I would like to take the opportunity to thank the guys that completed the removals - we found you all to be extremely professional, courteous, hardworking & friendly. Nothing was too much trouble - indeed in 26 years of constantly moving with the RAF, they were by far & away the best team we have encountered. Please pass on my thanks to Andrei & his team.

    Response:
    Hello Jason, thanks so much for your feedback. The team always appreciate the kinds words. We look forward to hopefully assisting you again.
  • Debra Mordecai

    Milton Keynes

    30/12/2018

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    Got a quote 1 week prior to removal date, no problems at all friendly and conscientious.

    Response:
    Hi Debra, thanks so much. We look forward to your recommendation to family and friends and also provide them with 5* service.
  • Sheila Tickner

    Stevenage

    14/12/2018

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    They arrived early and quickly loaded to go the 120 mile trip. Patiently waited till we got the keys and unloaded just as efficiently. The whole move was stress free . Cannot thank the men enough for their hard work . Would recommend this company.

    Response:
    Hello Sheila, thanks for your review. We are very pleased the move went well for you. We wish you a lovely Christmas and New Year in your new home. Kind Regards,
  • Joanne Marsh

    Hemel Hempstead

    17/11/2018

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    I had a quote given after a home visit. The price was more than most other companies but decided to go with them as they seemed very trust worthy and included dismantle and assembly in their price.

    On the day the men turned up and started looking around. I had done all of the dismantling with a friend to save time. So everything was flat if it could be and ready to go. They then informed me they couldna??t fit all of my stuff in and would call the manager: he called me back and said he will see what he could do. The men left with half of my stuff and no call back at all. I had to call another company and get them to move us 100 miles away. It made a stressful day even worse. Then when arriving at the new house, I was told a full assembly service would be done but they literally dropped my stuff off and didna??t put anything together at all. As a single mum I hired a company that provides this service as I struggle to do this alone. I emailed to complain and was told I would get a response 48 hours later. Still waiting 5 days later. Not happy with the service and completely ripped off leaving half of my stuff behind. Not a happy customer and wouldna??t recommend.

    Response:
    Dear Ms Marsh, having reviewed your file. I can advise the following. Your move list was made of the following.1 king bed + mattress, 1 single bed + mattress, 3 single wardrobes, 2 ikea storage units (16m holes), 1 dining table, 4 chairs, 1 hoover, 2 washing baskets, 5 chests of drawers, 1 fire place + electric fire, 1 x two seater sofa, 1 x three seater sofa, 1 large TV + TV stand, 1 small desk, 2 x narrow bookshelves , 1 fridge freezer, 1 washing mashing, 1 dishwasher, 1 microwave, 1 small chest freezer.TOTAL VOLUME ESTIMATED 486cuft/13.86cbm. As such we quoted on a 15cbm Luton van for a full removal service. As per the survey, it was specifically advised to our surveyor that you will only need us taking your furniture items (bulky stuff) and any items such as boxes, clothes, pictures, mirror and kitchen items will be taken by yourself as you were completing multiple trips back and forth from Gravesend. The service did include reassembly of furniture also. We had also promised, if there was space on the van, we would take some additional items. Our team even filled your cupboards with bags as to not lose any space.Upon arrival to your property, we loaded ALL SURVEYED items on to the van. None of the surveyed items were left behind. We then also loaded an additional 10 boxes of content and approximately 20 black bags of clothing. As such, we completed our service as per the quotation, volume, piece count (plus extras) and vehicle size. Upon arrival to your destination home, you were not on site, and as such our crew was dealing with your mother and daughter. The crew placed all the furnitures in to the required areas as instructed, but were asked by your mother to place all boxes in the front room, despite our team advising that we normally place the items in to their relevant rooms. She advised, that her daughter (you) would sort out the boxes when she returns. As for the bed, this could not be reassembled as the fittings could not be located at the time to put the beds back together, as the beds had already been disassembled by you. All other items, such as doors to your cupboards etc were rehung.We can understand your frustration with moving and not understanding the volumes of your own personal belongings. We have however completed all services for which were surveyed, loaded and transported, and clearly mentioned on your quotation in writing. Whilst you can write your review how you please, in light of the above facts, your review is not an accurate or a fair reflection of the situation nor the service we provided.
  • Kelly Gilmour

    Hemel Hempstead

    20/10/2018

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    Absolutely incredible service. Great team with effective communication and team work. Cana??t recommend these guys enough. Moved from Bucks to Jersey. Fantastic value and genuinely great guys.

    Response:
    Dear Kelly, thank you so much for your review. The feedback is much valued and allows all of our potential clients to form a very accurate and correct view of our services. Wish you all the best in Jersey.
  • Sadie Fludgate

    Luton

    19/10/2018

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    2 vans, 4 men, all very courteous. Protected the carpets before they walked on them. Were quick, greatest care was taken with my belongings and no damage was done to the property.

    Highly recommended

    Response:
    Hello Sadie, very pleased that you have been much satisfied with our services. We wish you all the best.
  • Rajnath Chuni

    Milton Keynes

    9/10/2018

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    Good polite staff
    Went the extra mile

    Response:
    Thank you very much for moving with Cos Freight.
  • William Gets

    Hemel Hempstead

    14/09/2018

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    Fantastic company! Very courteous staff. Very smooth process of quoting. Worked very hard on the move day. Very accommodating overall. Amazing price for what they offered and the great level of service. Highly recommended.

    Response:
    Hello Mr Gets, thank you so much for your review. Wish you all the best in your new home.
  • James Barr

    Hemel Hempstead

    14/08/2018

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    Good service and helpful people

    Response:
    Hello James. Thank you so much for the review. I notice we have 4* across the board. Your feedback would be much appreciated if you could let us know where the service lacked in each of these areas so we can further better the service.
  • Carly Mainwaring

    Stevenage

    20/07/2018

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    They couldn't do the day we wanted so we moved the day after
    They turned up 3 hours late
    They worked EXTREMELY hard in very hot conditions
    They were very friendly

    Response:
    Hello Carly, many thanks for your feedback on the move. It is extremely busy at this time of year, so apologies we could not accommodate for your initial move date, also apologies for the delay which I anticipate has been explained to you. The team are extremely hard working and am glad they have taken very good care of the move for you on the day. We wish you all the best in your new home.
  • Michael Chell

    Hemel Hempstead

    18/04/2018

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    Excellent service .. highly recommend!

    Response:
    Thank you very much. Wish you all the best in your new home.
  • Lucie

    Watford

    14/04/2018

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    Excellent service, friendly and helpful and on move day were efficient, on time and careful.

    Response:
    Hello Lucie. Thank you very much for the feedback.
  • Kim Gemzoe

    Hemel Hempstead

    14/04/2018

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    We were very pleased with the service provided by CosFreight, both on packing day and on move day. The cost was competitive, not the cheapest but we were most confident in their ability to deliver, especially as they came to view the property so knew exactly what needed to be moved. The staff were friendly, efficient and very respectful of our possessions. We also used the cleaning service on exit. The whole package took the stress out of the move. We will definitely be using them again.

    Response:
    Hello Kim. Many thanks for the feedback. We look forward to working with you again.
  • Eileen Bond

    Stevenage

    10/04/2018

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    Brilliant hard working team of removal men made our home move easy. Great customer service from Mo before and after the move.

    Response:
    Hi Eileen, so happy the move went well for you. Thanks so much for the feedback. Look forward to receiving your recommendation. Thanks again for your custom.
  • Liz Feldwick

    Hemel Hempstead

    2/04/2018

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    They made the whole move so easy! I was so stressed and they came in and put me at ease straight away. They even helped me decide where to put the furniture and they put it in place.

    Response:
    Hello Liz, thanks for the review! Look forward to receiving your recommendation. Wish you all the best in your new home.
  • Patrick Halton

    St-Albans

    28/03/2018

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    Some items were damaged when packed such as some records where the sleeves were ripped.
    They were supposed to put back together a bed with a tv built in and when they did they assembled it back to front and it did not work so I had to take it apart and assemble it myself.
    There was also a electricial reclining sofa that they took apart and when they reassembled it that did not work anymore too. I still have to fix this.
    So not satisfied overall with the service.

    Response:
    Hello Mr Halton, we were unaware of the difficulties faced with the bed and sofa. We generally receive 5* reviews, as if anything if not to the client satisfaction, we always try to resolve it first. Had you contacted us at the office in regards to the bed and the sofa we would have sent the crew back to your residence to rectify this or arrange reassembly. With items that have complex reassembly there can be some minor errors but we do always have any errors fixed. If there is anything we can do to assist any issues you are facing please call us on 020888044321. Kind Regards,
  • Tamara

    Stevenage

    13/03/2018

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    Great! On time and on hand for everything - including putting curtains up and a bunch of stuff !

    Response:
    Hello Tamara, many thanks for your feedback. It is most appreciated. Wish you all the best in your new home!
  • Arvind Panessar

    Ilford

    14/02/2018

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    My overall experience with CosFreight was good. Their home survey was professional and thorough with good explanations of what was needed. On moving day a supervisor attended site to ensure we were happy. That's great! One thing I did not expect that caused a bit of confusion was that the team who showed up on moving day were a third party or affiliate with a different name. This was soon cleared up by contacting CosFreight and the affiliate provided evidence of CosFreight's instruction.

    Response:
    Hello Arvind, many thanks for your review. We are glad any confusions were cleared up on the day and that the removal was completed to your satisfaction. We look forward to your support and future recommendations. Wish you all the best in your new home.
  • Ola

    Romford

    18/01/2018

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    This company is highly recommended and i would use them again as they took away the stress and anxiety of moving. Thank you very much Gordon and team.

    Response:
    Hello Ola, many thanks for your feedback and glad we were able to make the move as stress-free as possible for you. Wish you all the best in your new home.
  • John Kerridge

    Luton

    6/01/2018

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    Very good and helpful

    Response:
    Hello John. Appreciate your kind words, thank you for letting us be a part of your moving journey. Wish you all the best.
  • Moira Hill

    Hemel Hempstead

    2/01/2018

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    Amazing service, would use again.

    Response:
    Thank Moira. Look forward to working with you again and receiving your recommendations. Wish you a Happy new year and all the best in your new home.
  • Michelle Luxford

    Luton

    29/12/2017

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    Great team who provided great service, worked really hard and nothing was too much trouble.

    Response:
    Hello Michelle, thank you for your feedback.
  • Zoe Regester

    London North

    29/12/2017

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    Worked really hard and everything was delivered with no breakages. Plus a good price

    Response:
    Hello Zoe, thank you very much for the feedback. It is most appreciated. We wish you all the best in your new home.
  • Alison Leadsham

    Romford

    26/12/2017

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    Really professional and also very friendly. Nice bunch of guys who got on with the job in hand in a speedy manner. I was very impressed

    Response:
    Many thanks for your feedback Alison. It was a pleasure in providing you with our services and look forward to your future recommendations. Also wishing you a lovely New Year!
  • Sabina Tirak

    Hemel Hempstead

    20/12/2017

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    Cos Freight provide us with an excellent service. The team that did our move was kind, professional and very quick. If we will move again we will definitely use them again. Very recommend.

    Response:
    Hello Sabina, many thanks for your 5* feedback. It has been a pleasure providing you with our services and look forward to your recommendations and working again with you in the future. Kind Regards,
  • Michele Post

    Hemel Hempstead

    1/12/2017

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    Guys arrived nice and early. They worked really hard and were very polite and extremely helpful.

    Response:
    Hello Michele, thank you for taking out the time to review our service. We look forward to your recommendations and working with you again in the future.
  • Ritah

    Watford

    3/11/2017

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    Unfortunately I was promised so much, but the delivery was disappointing. The quote was all wrong and although they promised to protect my furniture some of it was actually damaged during the move. They did not deliver as I had been promised they would.

    I am not happy and would not recommend this company all.

    Response:
    Hello Ritah, thank you for your feedback, however to clarify a few points. Our quotation was based on information that was provided to us over the phone. We went through the rooms one by one to understand the volume of your belongings for which our quotation was raised against.Our teams arrived on time at 0800am to undertake the move on the day with a list of the items that had been advised to us and agreed. Even then we normally take in to account a plus minus to the list within reason.Upon arrival our crew noted the following1.An additional 40 boxes of content2.An additional 25 black bags (approx)3.Further selection of miscellaneous itemsThe additional volume totaled around 8cubic metres. The vehicle that was sent to the removal was based on the advised volume, but due to the additional items we had to undertake another journey. We only felt fair that the extra work being undertaken was fairly compensated to us at A?120. We do not feel this was disproportionate in any way.You would be aware that any items professionally packed or protected by us are covered under our insurance. There is a process we can assist with for any claims if required.If the physical aspect of the service fell below expectation, we apologise for this and have taken the matter further internally based on your initial feedback to us. We wish you all the best in your new home, and should you require any further clarification to this matter, or would like to speak to your move manager about resolving this matter to satisfaction, please do call us on 02088044321.
  • Donna

    Enfield

    10/09/2017

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    Seamless move thanks to Cos team
    Would highly recommend and use them again

    Response:
    Hello Donna, Many thanks for your review.
  • Kate Franklin

    Chelmsford

    21/08/2017

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    Couldn't fault Cos Freight. Customer service was excellent particularly as we had exchange and completion within 2 days of each other, they made sure that the vehicle was on standby all ready to go. Slight hitch on the day as the van was too small however rectified quickly and the guys on site were really helpful and polite. Would highly recommend them again.

    Response:
    Hi Kate, Many thanks for your review. The Reviews really help to advocate the hard work our teams especially the crews undertake on a daily basis.
  • Becca Stoner

    Hemel Hempstead

    19/08/2017

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    Fantastic service from start to finish. Easy to book, one of the cheapest quotes we got, and on the day nothing was too much trouble. Would definitely use them again for our next move!

    Response:
    Hello Becca, Thanks for your feedback and very happy we were able to complete your move within your expected budgets and provide a service you were very happy with.
  • Ajibola Oladunni

    Ilford

    20/06/2017

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    No comments. Everything went well.

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