Cotswold Services Removals Ltd

Cotswold Services Removals Ltd

Superb
based on 24 reviews
member since November 2021
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Reviews & Ratings
Customer Reviews
  • Michael

    Gloucester

    3/02/2024

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    Cotswold Services quoted a good price for my move and Anthony was very responsive ahead of the day. There were a couple of issues with relaying information to the moving team - they weren't told to bring some of the boxes requested. The moving team were very friendly and both collection and delivery were completed in good time. However, they were a little careless with packing and moving furniture which resulted marks and scratches that could have been avoided. They accepted responsibility and reduced the price.

    Response:
    Hi Michael, thank you for leaving a review. Apologies for not bringing any boxes, we never invoiced you for these and regarding the furniture, it is hard to move upcycled furniture that has been hand painted, the paint can just fall off when compressed hence I was willing to refund you for more paint.If you wanted us to repaint your furniture please contact us at the office.
  • Graham Mcmillan

    Gloucester

    25/08/2023

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    Brilliant beginning to end. No complaints for a long move from Cheltenham to the Highlands

    Response:
    Thank you for leaving such a positive review Graham, Thanks again
  • Mauricio

    Gloucester

    19/07/2023

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    Helpful and friendly, everyone at Costswold helped make our move a smooth and easy process. Thank you!

    Response:
    Hi Mauricio, thank you for the excellent review.
  • Lloyd Duckworth

    Gloucester

    6/07/2023

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    Anthony made me and my partner feel really relaxed throughout this stressful process, right from the start when I first made an enquiry and he replied via phone, email and WhatsApp after I send a walk-around video. The whole process I felt was incredibly professional, you may pay a bit more compared to other companies in the area but you certainly see why you pay extra, for the friendliness, experience, and 24/7 support with Anthony being on hand to assist with any questions or last-minute changes you may have. On the day of the move, I received a message from Anthony first thing to let me know that they were loading the vans and getting ready to be at mine for 9 AM on the dot which they were, and soon after everything was loaded into the back of the vans ready to head to my new place, including the disconnection of my washing machine and the careful packaging of my fish tanks and Grandmother clock. When arriving at the new place, every box came off and was placed in the rooms requested including beds, fridge, sofa's etc as well as having the washing machine reconnected.Anthony & Team did an amazing job and I'd highly recommend them to anyone, Thanks again, guys!

    Response:
    Hi Lloyd, thank you for leaving such a great review. We are always here if you ever need our help again. Thanks for choosing us to help you move, much apricated.
  • Vaughn Entwistle

    Gloucester

    15/03/2023

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    Fast, very thorough and professional. The moving team was a great group of lads to work with. First rate experience.

    Response:
    Hi Vaughn, I hope you are enjoying the new house, thank you so much for leaving a review
  • Holly Butcher

    Swindon

    22/01/2023

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    AMAZING!!! Will definitely be using them again. So friendly, helpful and efficient.

    Response:
    Hi Holly, thank you for leaving us a 5 star review.
  • Tom

    Gloucester

    30/12/2022

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    They were prepared to "go the extra mile" and had a very friendly approach. They also kept communication open as our exchange of contracts and completion days kept moving. In fact they did everything they possibly could and fitted us in with only four days notice. Would highly recommend them.

    Response:
    Thank you so much for leaving us a review
  • Kay Reeve

    Swindon

    14/10/2022

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    They stepped in when our move date changed at the last minute, but this came at a cost, definitely not cheap. Their service was friendly, responsive and reassuring. They did a full packing and removal service. The actual move went well, with no grumbles from them when our sellers were late in moving out. BUT they had stored one load and arranged to deliver the day after our move and they didnt turn up! No reply to calls, no explanation, nothing. When they got in touch a day later we arranged for the delivery the following week. Despite making a point about insurance against damage, they broke a bookcase backing and its taken a month to get the money to replace the damaged panel.

    Response:
    Hi, we do apologise and sorry you were not happy. Ikea order times take weeks which is out of our control so we refunded you for a whole new Ikea unit not just for the panel. When we arrived at the new house they were still moving out and you hadn't paid the key waiver insurance. We didn't believe this was fair on you so waived the waiver. There was also a large wardrobe we dismantled and reassembled outside of the job free of charge, saving you over £300+ as a good will gesture. We were stood together in your house going through the quote and we explained are charges and you were happy with it.We are sorry the bookcase was damaged, we are in the real world and things do get damaged. We then refunded you for a brand new one.If you wanted to discuss more please contact us
  • Fiona Beardsworth

    Gloucester

    21/09/2022

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    A great team who completed our move quickly and efficiently. Nothing was too much trouble, and their quote was very competitive. Excellent service and I would highly recommend.

    Response:
    Hi Fiona, thank you for the review. This means the world to us here at Cotswold services. If you need us you know where we are. All the best
  • Layla Martin

    Swindon

    22/07/2022

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    We used Cotswold Services for a move from a 2 bed flat in Swindon out to a 2 bedroom house in Marlborough. From start to finish; they have been 100% professional and helpful.The three guys who completed our removal were polite, friendly and just genuinely nice people. I felt instantly relaxed from the moment they arrived. They took care with every single item and I trusted them completely. They got the job done with care and at a very decent pace; nothing felt rushed but they worked incredibly efficiently; even down to how they communicated and worked as a team it was completely seamless.All items were wrapped that needed to be wrapped, glass cabinets, the sofa, chests of drawers, tvs and monitors, all at no extra cost & they treated everything as if it were their own. Not a single bit of damage to even the edge of a box.Anthony was easy to maintain a dialogue with throughout arranging the removal and on the day of the removal, even with last minute questions I never felt I was being too much hassle!The quote we received was not the cheapest one, out of companies we Contacted however, Anthony gave us huge confidence in his service and I have absolutely NO complaint

    Response:
    Hi guys, i hope you are well. Thank you soooo much for the awesome review it means the world to us. This is such a well written review its made me smile ear to ear. Please call us if you need us again. thanks
  • Alexandria Ferris

    Swindon

    26/05/2022

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    These guys were absolutely brilliant. Very competitive pricing, Polite, punctual and made the stress of moving home much easier than we could have possibly hoped for.Fantastic company we wouldn't hesitate to recommend to others,.

    Response:
    Hi Alexandria, Thank you so much for leaving us a review. I hope you are enjoying your new home.
  • Laura Elsey

    Gloucester

    19/05/2022

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    Cotswold Services were absolutely brilliant from start to finish! They made the entire process easy and smooth. The entire team was professional, thoughtful and extremely hardworking. I have moved many, many times (many of them overseas moves), and this was one of the best. I wouldnt use anyone else from herein!

    Response:
    Hi Laura, thank you so much for the excellent review and for just being awesome. We are always here for you if you need us.
  • David Williams

    Gloucester

    5/05/2022

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    After being messed about by a few local companies and an Internet based one which I didn't trust. I was starting to worry that we were going to end up without a removal company. Luckily I got in contact with Anthony of Cotswold services. Anthony was great on communication and quickly arranged a viewing of removal items. I did have a lot of tools gym equipment and this was taken away the day before and put into storage, which made removal day a lot less stressful The guys came along and removed everything and were both friendly and professional. I would rate this company 6 stars if another were available as they provided such an exceptional service. Many thanks to Anthony and the team

    Response:
    Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing us Dave. Hope the weathers nice in Wales. Thanks
  • Anita Millington

    Swindon

    15/04/2022

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    Really helpful, very happy to help with anything before move, really good company. Quick to get removal done.

    Response:
    Hey Anita, Thank you for leaving a 5 star review, this makes us so happy here at Cotswold services and i will pass this on to the guys.
  • Andrew O'reilly

    Oxford

    8/04/2022

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    Super professional and friendly. Great communication throughout. Nothing was too much trouble for the guys. We definitely trust them and would use them for another move. Thank you.

    Response:
    On behalf us all of us at Cotswolds services, I would like to thank you for sharing this great review about our company. We are thrilled that you enjoyed your experience.
  • Jonathan White-Doyle

    Swindon

    6/04/2022

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    Absolute professionals, on time , quick and efficient, from point of contact to last box dropped off.Would happily recommend Anthony and his men to anyone looking to move.Jonny.

    Response:
    Thank you so much for taking the time to share your experience at Cotswold services. We take pride in knowing our customers are happy with their experience.
  • Kevin Howard

    Oxford

    15/02/2022

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    We highly recommend Anthony and his team at Cotswold Services. They were really flexible over the initial booking, kept in touch with us, and on the removal day, took complete care of all our belongings, as if they were their own. They had all the correct equipment and suitable coverings for the fragile and bulky items of furniture. They completely took the stress out of Moving Day, undertook the whole process with smiles on their faces, and nothing was any trouble, which was to their credit as our new home is on the third floor! Thank you Anthony and Josh. From Dr Kevin and Claire

    Response:
    Hi Kevin, we are incredibly grateful that you took the time out to leave us a 5-Star review we really appreicate it. We enjoyed the move and the trip down to Weymouth. We hope the work on the house goes well im sure it will look amazing when done. If you ever need us you know where we are. Thanks again both of you.
  • Barry Chang

    Swindon

    14/02/2022

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    fast efficient and on time and more than helpful in everything

    Response:
    Hi Barry, I hope you, margaret and happy have settled into the new home well. Thanks for looking after the guys with food and drinks it means alot to them as they work so hard. We are here if you ever need us. Thanks for the review. All the best
  • Tim Glover

    Gloucester

    14/02/2022

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    Excellent from start to finish, kept well informed, efficient and professional staff.I would recommend this firm to others requiring an efficient and hassle free removal service.

    Response:
    Hi Tim & Kay, Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Cotswold services. I hope you're enjoying the walks in your new area with the dog. Please tell your friends/family about us. If you need us we are only a phone call away. Thanks again both of you.
  • Vladimir Naoumov

    Gloucester

    9/02/2022

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    The guys were absolutely amazing, professional and courteous. Everything was done with care and a minimum of fuss. Full marks for punctuality, efficiency etc. The only disappointing bit was their unwillingness to reassemble my wardrobe at the other end - having disassembled it prior to the move. This, however, might have happened due to me not being entirely clear about the issue from the outset. Flawless otherwise, thanks very much guys.

    Response:
    Thanks Vladimir for the review we really appreciate it. We did ask about the wardrobe and your parnter said you guys were happy to reassemble at the new address, thats why we offered you to take pics of the wardrobe when we dissembled.Please get in touch with me if you need a hand with the wardrobe we are more than happy to help.We hope you enjoy your new home and you know where we are if you need us.
  • Alistair Hardy

    Swindon

    7/01/2022

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    Honestly, we were completely underprepared and nave going into the moving day. We could not have had a better company on hand. They really helped us get into our new home. I'd recommend them to anyone in the area for sure.

    Response:
    Thank you so much for taking the time to share your experience with our house removals service. We take pride in knowing our customers are happy with their move. We are really happy you had a stress free move.All the best Alistair - You know where we are if you need us, Thanks again. Team Cotswold
  • Scott Davies

    Gloucester

    5/01/2022

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    Cotswold Services provided a good service on the day. There were issues with moving a hospital bed but they re-scheduled to complete the removal the following day. There was good communication from Cotswolds Services.

    Response:
    Thanks for the review. I do apologise about the bed, we were not told it was a hospital bed with motors and electrics all wired up. These kind of beds need an engineer as they cost thousands of pounds. We are glad you were happy with the service. Thanks again
  • Brian

    Oxford

    3/01/2022

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    Excellent bunch of guys who were super fast and really polite and helpful. I have moved 11 times in my life and they were the best ive ever used by far. They even took the doors off my american fridge to get it threw the front door and reassembled. I would recommend these guys to anyone. Thanks for making a large move so easy and hassle free. Brian

    Response:
    Thank you for leaving a review. We are thrilled to have received such a great review. The guys are all super experencied and equipped to cope with any issues that might pop up during a move. Thanks again Brian
  • Sophie Bell

    Swindon

    31/12/2021

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    Anthony and his team were fantastic from start to finish! Responsive in organising beforehand, punctual on the day, polite and careful with our belongings and above all really good value. Would happily recommend them to anyone, thank you for making our move stress free

    Response:
    Hi Sophie & Tom,Thankyou for your kind review. I will be sure to pass this on to the guys they will be over the moon.Thanks againTeam Cotswolds
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    Gloucester (GL)

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