Crispins Removals & Storage Ltd

Crispins Removals & Storage

London
Superb
based on 29 reviews
member since March 2017
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Reviews & Ratings
Customer Reviews
  • Deepika Khandelwal

    London

    21/09/2019

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    We were happy with the hard work ,dedication and time punctuality of the people.

  • Caroline Forbes

    London

    30/05/2019

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    I moved out of my property with a weeks notice to the other end of the country - cue a lot of stress. The team at Crispins, from the initial booking to the actual move over 2 days, made everything so much less stressful. They turned up on time, packed everything carefully, kept in constant contact with me and unloaded at the other end in record time. No breakages, no mess and no issues. I was so worried about moving and these guys made it very straightforward and reassuring. Thank you.

  • Isabel Gwynder-Lewis

    London

    22/05/2019

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    From my first enquiry, to planning the best way to move our things (we had items in two locations) to the professionalism on the day - Crispins were fantastic. They made everything easy and stress free and I would happily use them again and would definitely recommend them to others. Thank you!

  • Becky Harris

    London

    1/04/2019

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    We had to move at really short notice and I was absolutely dreading packing up the house and moving, so we got Crispins onboard. They were fantastic. The lady who dealt with my booking (I think her name was Sarah) was so helpful. We had packers from Crispins in on the Sunday before moving on the Monday. It is really worth getting them to pack up for you. They packed everything so quickly and everything was in pristine condition at the other end. There were quite a few stairs in our new house and the guys who unloaded never moaned once, were incredibly polite and worked continuously with no breaks for about 5 hours. All in all, it was a really good experience and I would not hesitate in recommending them.

    Response:
    Thank you for your review, we are so pleased you were happy with our service and we wish you well in your new home.
  • Pandelis Philippidis

    London

    21/03/2019

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    Very helpful and flexible with requests on the day. I would use again

    Response:
    Thank you for your kind comments - we are glad that you were please with our service.Wishing you all the best in your new home.
  • Andrew Browne

    London

    8/03/2019

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    The guys worked hard and were experienced.

    Response:
    We are glad that you were happy with the service provided. Thank you for your kind review.
  • Dulcie Luckhurst

    London

    14/02/2019

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    Arrived early, fast and efficient but still with a considered approach. Very friendly staff who worked exceptionally hard on the day. Thank you!

    Response:
    Thank you so much for your kind review - we are glad that you were satisfied with the service.Many thanks and good luck in your new home!
  • Alessia Rinaldi

    London

    25/01/2019

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    Definitely best money ever spent!!!!!!

  • Jane Mcneill

    London

    8/11/2018

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    Amazing friendly crew who just got on with it, didn't moan about the fact that my house is on four stories. Great and efficient packing, very helpful about getting my stuff into storage. I will be using them to move my stuff into my new home from storage very shortly as I am very satisfied with their can do attitude and quality of their work.

  • John Rae

    London

    5/10/2018

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    Outstanding service and understanding staff arranged by phone from Scotland to move my daughter in London fantastic service .

  • Belinda Moore

    London

    2/10/2018

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    Really great company and great staff on the day. Would highly recommend them. Looked after our staff, worked really hard and got everything done quickly over 2 days.

  • Helena Train

    London

    17/08/2018

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    Good team and efficient! Definitely recommend

  • Mike Lewis

    London

    14/08/2018

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    Fantastic and fast service. Everything was treated with care but moved with speed. I would highly recommend them!

  • Gardar Agnarsson Hall

    London

    16/07/2018

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    Great service throughout.
    Office, movers. Top quality.
    Thanks for making this day easier.

  • Joy Townsend

    London

    3/05/2018

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    Great service. Could not have been better

  • Tim Soundy

    London

    16/02/2018

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    Superb service from start to finish.

  • Sandra Challis

    London

    16/01/2018

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    Fantastic company and staff would recommend them to anyone.

  • Seveena Burgess

    London

    9/12/2017

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    Very happy. The removal guys were very fast and pleasant!
    Thank you!

  • Liz

    London

    13/10/2017

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    Amazing; I never leave feeback but I think they deserve it. They are very professional and friendly, 5 men turned up on the day. nothing was broken. I will definetely use this company again; do not use companies that are too cheap because you get what you pay for. I don't regret using Crispins; I like the way they work, not messing around and they know what they are doing; very professional.

  • Neil Barnes

    London

    8/10/2017

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    We moved from East London to Cumbria. The guys were so hard working, helpful and courteous which made it all so much easier for us. I would definitely recommend this company.

  • Miranda Jackson

    London

    12/09/2017

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    What was wonderful about using Crispins was the quality of service. They went the extra mile, were hugely supportive and it was a pleasure to spend a couple of days with these guys. I cannot recommend them more highly

  • Janet Probert

    London

    28/07/2017

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    Very good and very helpful and friendly

  • Adrian Mohammed

    London

    14/09/2018

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    Nice team efficient and took care of my possessions, were very helpful, one thing, they need to advise that if they go past 1300 they will charge you thereafter on top of the original price it was on the invoice but was not told verbally by anyone

  • Thomas Robinson

    London

    24/04/2018

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    Very hard working and accomodating team.

  • Chau Khong

    London

    17/03/2018

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    The best moving company, very professional and did a great job for us. They didn’t try to low ball the offer and sent plenty of men and 2 large vehicles to pack and move over two days - whilst they were not the cheapest they are the best

  • Nancy Roberts

    London

    13/12/2017

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    All went very smoothly and they worked hard!!

  • Enrica Belvi

    London

    14/05/2018

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    They are professional and trustworthy. Reason why we paid a bit more just for peace of mind.
    The truck loading took a bit longer than I had expected but other than that I am very happy with the quality of their work. Would reccommend them! Thank you.

  • Verity Blackman

    London

    24/10/2018

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    Amount of belongings was so underestimated I had to leave my garden furniture and a collection of personal training equipment behind
    The original request was for packing and removals but on the day the crew were not expecting to pack and I had to pay £200 extra
    A glass ornament was broken
    My things were well packed given the circumstances
    Crew were very nice, good humoured

  • Angela Ward

    London

    11/04/2019

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    they damaged most of my furniture. My American fridge freezer is scrapped all down the handles because they were trying to ram the fridge freezer through the front doors instead of taking the doors to the freezer off. They damaged my wooden flooring as they never protected it, in both the living room and the dinning room. they refused to move 2 wardrobes and put them into the correct bedroom when they made a mistake. They scratched the wardrobes on the doors and the sides. They broke my window and scratched the paintwork on my stairs wall and the door to the stairs. They didn't wear protective covers on their footwear and walked all over my cream carpets, even though I had requested them to. I would never use this company again. EVER. This is the most unprofessional company I have ever worked with.

    Response:
    Dear Ms Ward, we are extremely sorry to hear you have been so unhappy with our service. The review you have left is the first we have heard of any problems. We are a small family run business and I have checked with the office staff, emails and call logs and you have made no contact with us to report any of this.I have checked all the paperwork and you signed the job sheet on completion of the move without any comments, stating that everything was satisfactory. You also signed our damage disclaimer stating that you were aware that the crew were to undertake something which may cause damage to your goods or property and this was done at the owners risk and you accepted full responsibility should any damage arise. (the property you moved to had narrow doors and they were struggling to get some of the furniture in)So you can understand our surprise to now receive such a bad review when you had agreed for the staff to proceed with the job when they had advised that it could cause damage. We pride ourselves on our 5 star reviews and I would strongly urge you to call our office so that we can discuss this further.
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