Crispins Removals & Storage

Although the staff were nice my move was disorganised and chaotic. The pack took three hours longer than I was told it would because one van didnt turn up until the end of the day, packers arrived with no pens, boxes were labelled poorly, furniture was damaged because they tried to load a van over my balcony, walls were scratched, an entire room was almost forgotten, carpets were dirtied and furniture that was disassembled was reassembled so poorly I had to take it apart and put it back together again myself. They were cheap, I will give them that, but I learned my lesson, you get what you pay for. Read more

All the guys were great, very polite, helpful and careful and super fast they moved us out of our flat and into our new place in about 4 hours! Totally amazing!

Crispins were brilliant from start to finish. We didn't know our move date until very late on and they were understanding and accommodating about pencilling us in. The lads for both move days were really friendly and efficient and took a lot of care packing and moving our stuff. Nothing was damaged in the move. Would definitely use them again! Read more

As I was finding the move extremely stressful I would have appreciated faster communication.However, when the responses came through Crispins were very understanding and helpful.The team on the day were absolute magicians, managing bulky furniture safely around impossible corners and angles.Cheerful (much needed on the day!), energetic and so fast!!I definitely recommend Crispins. Moving home is immensely stressful but being able to relax on the big day, knowing that your furniture and belongings are in good hands is beyond measure. Not cheap, but fairly priced and worth every penny. Read more

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I couldnt recommend them more highly- they moved us from London to Somerset with ease. Nothing was too much hassle!Our two removers were amazing, as were the whole admin team. Dont look elsewhere- just book Crispins! Read more

Thank you for letting me move out eagling close

Crispins were absolutely amazing. They made a very emotional thing (moving house) a fun and happy experience. If I had a movie about my life - they would be perfectly cast - exactly what youd want from a removal company! I cant rate them highly enough. Read more

What a god send! Having been ripped off by a company 24 hours before hours before my moving day, I found Crispin's on a search engine site and messaged at 4.45pm, they called back me mediately and after I explained the problem they assured me that Peter would be video calling me within 10 mins and he did just that! After a video tour he gave a quote and despite it now 5pm on Monday evening that he would get a team over to me the very next morning! He was so understanding and helpful and couldn't assure me enough that I need not worry anymore!The next morning Denton arrived at 8.30am on the dot, then his team arrived and honestly, the calmest friendliest bunch!! I keep trying to help and Denton kept sending me to put my feet up and 'don't worry'They worked from 8.30am to 8.30 relentlessly stopping once to eat something. Smiling the whole time. They took so much care of all my belongings and gave me faith again as I was so burned by the previous scam!! I couldn't recommend Crispins enough! Thanks so much guys!!!!! Fiona Read more

They were quick efficient and friendly.

Very friendly, professional and helpful. Dropped packing boxes off a week early and collected a week later.

100% happy with the service. The folk were amazing, helpful, efficient and supportive. Super good value for money. The team ooohhh cant praise them enough. Saved my sanity and making one of the most stressful events in my life a little easier. Highly recommended! Read more

An efficient and friendly team moved me from East London to Hertfordshire, from a three bedroomed house with garden. The day went well and I am more than happy to recommend Crispins. My only regret is that I didn't use the packing service. Read more

NEVER USE THESE PEOPLE. I used Crispins to move my belongings into storage in August 2022 and i was the worst decision i ever made. I did it to take away the stress and have my furniture and clothes packed and handled with the best care. Instead they didn't pack things properly, tried to change plans multiple times, i caught them going through my books and commenting on items. Then when they moved everything they didn't pack the van and many things got damaged, my danish pieces, piano and marble table. They refused to communicate, wouldn't offer a refund and then stopped replying all together. I'm devastated and i'm still trying to deal with the stress 2 months later. Read more

Using the optional packing service was worth every penny. One member of the team spent the day before the move carefully putting all my mums possessions into boxes. She had been living in her home for over 35 years and the packer was so kind and considerate with my mum. The following day a friendly team of 4 turned up early to finish the packing, break down the large furniture and load the vans. A few additional team members joined us at the new place to complete the move! Read more

Very professional and fast. Four guys packed and moved my two bedroom flat in just five hours. They will also come back and get the boxes after you unpack

It was an easy process, with good communication, on the moving day, the guys were professionals and it went smoothly.

The Crispins team arrived on time with all the required materials need to make our move to two different locations on the same day.It was hard work but successfully completed without much drama. The tagging of the boxes could have been better for the subsequent unpacking but we got the job done with the best value and a hard working team.Thanks Crispins! Read more

Recent move didnt go as well as Id hoped. Two beds requested dismantling and re-assembling; arrived with no tool box and not enough mattress covers. So many breakages and damages. Completed the insurance claim form but no confirmation from them its been submitted, despite chasing multiple times Read more

I chose Crispin because during the quote process they seemed reliable and professional, and I wanted a small local company. On the move date we had 5 guys to do the job instead of 3. It did go faster, but that was also the problem, it went too fast and they were not very carful and we couldn't oversee the job properly. The service from the receptionists was awful, we have been overcharges, and we had to chase for two weeks for the refund. The other thing that was annoying was that we agreed they will come to take the empty boxes and again it was endless phone calls and emails, and waiting in vain before we got them to pick up the boxes. I would chose someone else. Read more

Very good. The crew were an hour late in arriving but more than made up for it in their energy and efficiency during the day.

Crispin were good value, on time, their team were hard working, their packing service was excellent and overall were very pleased.

Professional service, supportive staff on the day, moving is always stressful and all of them really helped make it a better experience. I would certainly recommend to others.

Very good experience overall, the quote was reasonable, we made some adjustments to the service and options and went on with a very efficient move, done by a sympathetic team.

Helpful to book, friendly crew but seemed to be in a hurry, hardly had time to label boxes I had packed. So when all was done didna??t really know where things were hence why I didna??t know one box was lost with expensive items. Sent email, left phone messages no reply to my emails, denied receiving them. So dona??t book with them. Read more

Move was made easy, all boxes and furniture moved in the correct room. Brilliant Service

Very flexible. Organised everything at short notice.

Gary was especially great. Good chat - friendly and made sure I was happy. Guys arrived late but Gary was apologetic and got the move done as swiftly as poss.

The team were helpful and polite and very careful with my belongings

Fantastic team! Right from the initial stages, all the way through to on the day. Super helpful, all the items were intact upon the move-in inspection and quite a fun group of movers. Highly recommended! Read more

I can't fault them. Everything went very smoothly, the price was competitive, the three guys doing the move on the day were very upbeat and made the day strangely quite enjoyable! I never thought moving house would be enjoyable! I'd definitely recommend Crispins Read more

Excellent and cannot fault them. The guys worked so hard and were respectful and careful with our belongings.
Cannot thanks them enough.
Gemo and Lyndon particularly thorough.
Thanks guys. We really appreciated all your efforts. Read more

Absolutely fantastic service! Made a very stressful move that bit easier!

We had some large and difficult items that probably aren't in all removals but there were no complaints at all! Both removal guys were pleasant, jolly, and very helpful! They disassembled and reassembled furniture and took all of our instructions down to a T.

I never ever want to move again but, if I do, I will go with Crispins again! Read more

Highly recommend these guys. I was so stressed about the move and they made it a breeze. They were quick, efficient and friendly, best moving experience Ia??ve ever had. Also received really good service when booking them too. Cannot fault. Hoping I dona??t have to move for a while but when I do will definitely use them again. Read more

Really made the stress of moving on one of the hottest days of the year so much less than it could have been. Friendly, efficient - they even put our furniture back together at the other end which again was a great help. Would definitely reccommend. Read more

The men were OK and we generously tipped and found later they had taken twice the amount without a final bill. When queried said they'd made a mistake and refunded some saying the rest was percentage for insurance even driving to the home. Read more

Super helpful removal guys, made the day very easy and were very nice and polite

Ia??m very Satisfied With this company .

Crispins did an okay job and arranged, at a cost, the storage of my things over night when there was a problem with my buyer.
However, during the move they dropped and broke my sewing machine and I found this hidden in a cupboard in my new house.
I tried, for 5 months, to claim for this breakage. The company have continually fobbed me off, given wrong information and not followed through. I was reassured, over the phone, that I had completed all the necessary actions so that I was covered for the replacement cost of damaged items including breakages. This reassurance was rescinded on and I was offered A?40 to replace a machine worth at least A?300.
I've repeatedly emailed them and have had to repeat the content of my emails over and over again.
I feel there was a cynical tactic to avoid my claim and to fob me off with false assurances that led to nothing.
Definitely left with the impression that customer care is not their priority. Read more

The customer service before the move was great, but on the day the movers were slow and inefficient, rude and unhelpful and went way over our quoted time and price, as well as breaking some of our belongings in transit and treating our belongings with very little care, so I feel we have been completely ripped off. I am in the middle of a complaints procedure and they are being unhelpful and slow in responding. Read more

They were handling my belongings in an unconsidered way. They broke up a few things.
When I told them they made marks in the rental flat due to their lack of care and that the landlord was seeking for compensation they ignore me.
They were cheeky enough to move slowly so they could charge and additional hour.
I would NOT recommend this company. Read more

Had a great experience with these guys. Prior to the move the company were so helpful and flexible. On the day they arrived spot on time and did a really great job.

Very good, turned up on time, and got straight on with the work. Did fit everything in the van well, and let me have a lift. I would use them again.

Company underestimated quote, stating I needed 2 men only so on the day my husband did a 3rd of the work and hurt his back. Then charged 2 extra hours after job finished because it wasna??t made clear enough at the start that the original hours quoted started from when drivers left their base to arriving back at base after the job (and not just the hours moving). Very disappointed, would not use again or recommend. Read more

Thanks to the packers for helping with the move and keeping to the timelines committed. Whilst the packing and actual move went smoothly, I noticed a couple of damages when the started unpacking the next day. Despite repeated chasers to Crispins, Ia??ve not had any response from them. It is very upsetting to see such disappointing after sales customer service. I woulda??ve really appreciated them coming back to me. Read more

We were happy with the hard work ,dedication and time punctuality of the people.

I moved out of my property with a weeks notice to the other end of the country - cue a lot of stress. The team at Crispins, from the initial booking to the actual move over 2 days, made everything so much less stressful. They turned up on time, packed everything carefully, kept in constant contact with me and unloaded at the other end in record time. No breakages, no mess and no issues. I was so worried about moving and these guys made it very straightforward and reassuring. Thank you. Read more

From my first enquiry, to planning the best way to move our things (we had items in two locations) to the professionalism on the day - Crispins were fantastic. They made everything easy and stress free and I would happily use them again and would definitely recommend them to others. Thank you! Read more

they damaged most of my furniture. My American fridge freezer is scrapped all down the handles because they were trying to ram the fridge freezer through the front doors instead of taking the doors to the freezer off. They damaged my wooden flooring as they never protected it, in both the living room and the dinning room. they refused to move 2 wardrobes and put them into the correct bedroom when they made a mistake. They scratched the wardrobes on the doors and the sides. They broke my window and scratched the paintwork on my stairs wall and the door to the stairs. They didn't wear protective covers on their footwear and walked all over my cream carpets, even though I had requested them to. I would never use this company again. EVER. This is the most unprofessional company I have ever worked with. Read more

We had to move at really short notice and I was absolutely dreading packing up the house and moving, so we got Crispins onboard. They were fantastic. The lady who dealt with my booking (I think her name was Sarah) was so helpful. We had packers from Crispins in on the Sunday before moving on the Monday. It is really worth getting them to pack up for you. They packed everything so quickly and everything was in pristine condition at the other end. There were quite a few stairs in our new house and the guys who unloaded never moaned once, were incredibly polite and worked continuously with no breaks for about 5 hours. All in all, it was a really good experience and I would not hesitate in recommending them. Read more

Very helpful and flexible with requests on the day. I would use again

The guys worked hard and were experienced.

Arrived early, fast and efficient but still with a considered approach. Very friendly staff who worked exceptionally hard on the day. Thank you!

Definitely best money ever spent!!!!!!

Amazing friendly crew who just got on with it, didn't moan about the fact that my house is on four stories. Great and efficient packing, very helpful about getting my stuff into storage. I will be using them to move my stuff into my new home from storage very shortly as I am very satisfied with their can do attitude and quality of their work. Read more

Amount of belongings was so underestimated I had to leave my garden furniture and a collection of personal training equipment behind
The original request was for packing and removals but on the day the crew were not expecting to pack and I had to pay A?200 extra
A glass ornament was broken
My things were well packed given the circumstances
Crew were very nice, good humoured Read more

Outstanding service and understanding staff arranged by phone from Scotland to move my daughter in London fantastic service .

Really great company and great staff on the day. Would highly recommend them. Looked after our staff, worked really hard and got everything done quickly over 2 days.

Nice team efficient and took care of my possessions, were very helpful, one thing, they need to advise that if they go past 1300 they will charge you thereafter on top of the original price it was on the invoice but was not told verbally by anyone Read more

Good team and efficient! Definitely recommend

Fantastic and fast service. Everything was treated with care but moved with speed. I would highly recommend them!

Great service throughout.
Office, movers. Top quality.
Thanks for making this day easier.

They are professional and trustworthy. Reason why we paid a bit more just for peace of mind.
The truck loading took a bit longer than I had expected but other than that I am very happy with the quality of their work. Would reccommend them! Thank you. Read more

Great service. Could not have been better

Very hard working and accomodating team.

The best moving company, very professional and did a great job for us. They didna??t try to low ball the offer and sent plenty of men and 2 large vehicles to pack and move over two days - whilst they were not the cheapest they are the best Read more

Superb service from start to finish.

Fantastic company and staff would recommend them to anyone.

All went very smoothly and they worked hard!!

Very happy. The removal guys were very fast and pleasant!
Thank you!

Amazing; I never leave feeback but I think they deserve it. They are very professional and friendly, 5 men turned up on the day. nothing was broken. I will definetely use this company again; do not use companies that are too cheap because you get what you pay for. I don't regret using Crispins; I like the way they work, not messing around and they know what they are doing; very professional. Read more

We moved from East London to Cumbria. The guys were so hard working, helpful and courteous which made it all so much easier for us. I would definitely recommend this company.

What was wonderful about using Crispins was the quality of service. They went the extra mile, were hugely supportive and it was a pleasure to spend a couple of days with these guys. I cannot recommend them more highly Read more

Very good and very helpful and friendly