Had a great experience with these guys. Prior to the move the company were so helpful and flexible. On the day they arrived spot on time and did a really great job.
Very good, turned up on time, and got straight on with the work. Did fit everything in the van well, and let me have a lift. I would use them again.
We were happy with the hard work ,dedication and time punctuality of the people.
I moved out of my property with a weeks notice to the other end of the country - cue a lot of stress. The team at Crispins, from the initial booking to the actual move over 2 days, made everything so much less stressful. They turned up on time, packed everything carefully, kept in constant contact with me and unloaded at the other end in record time. No breakages, no mess and no issues. I was so worried about moving and these guys made it very straightforward and reassuring. Thank you.
From my first enquiry, to planning the best way to move our things (we had items in two locations) to the professionalism on the day - Crispins were fantastic. They made everything easy and stress free and I would happily use them again and would definitely recommend them to others. Thank you!
We had to move at really short notice and I was absolutely dreading packing up the house and moving, so we got Crispins onboard. They were fantastic. The lady who dealt with my booking (I think her name was Sarah) was so helpful. We had packers from Crispins in on the Sunday before moving on the Monday. It is really worth getting them to pack up for you. They packed everything so quickly and everything was in pristine condition at the other end. There were quite a few stairs in our new house and the guys who unloaded never moaned once, were incredibly polite and worked continuously with no breaks for about 5 hours. All in all, it was a really good experience and I would not hesitate in recommending them.
Very helpful and flexible with requests on the day. I would use again
The guys worked hard and were experienced.
Arrived early, fast and efficient but still with a considered approach. Very friendly staff who worked exceptionally hard on the day. Thank you!
Definitely best money ever spent!!!!!!
Amazing friendly crew who just got on with it, didn't moan about the fact that my house is on four stories. Great and efficient packing, very helpful about getting my stuff into storage. I will be using them to move my stuff into my new home from storage very shortly as I am very satisfied with their can do attitude and quality of their work.
Outstanding service and understanding staff arranged by phone from Scotland to move my daughter in London fantastic service .
Really great company and great staff on the day. Would highly recommend them. Looked after our staff, worked really hard and got everything done quickly over 2 days.
Good team and efficient! Definitely recommend
Fantastic and fast service. Everything was treated with care but moved with speed. I would highly recommend them!
Great service throughout.
Office, movers. Top quality.
Thanks for making this day easier.
Great service. Could not have been better
Superb service from start to finish.
Fantastic company and staff would recommend them to anyone.
Very happy. The removal guys were very fast and pleasant!
Amazing; I never leave feeback but I think they deserve it. They are very professional and friendly, 5 men turned up on the day. nothing was broken. I will definetely use this company again; do not use companies that are too cheap because you get what you pay for. I don't regret using Crispins; I like the way they work, not messing around and they know what they are doing; very professional.
We moved from East London to Cumbria. The guys were so hard working, helpful and courteous which made it all so much easier for us. I would definitely recommend this company.
What was wonderful about using Crispins was the quality of service. They went the extra mile, were hugely supportive and it was a pleasure to spend a couple of days with these guys. I cannot recommend them more highly
Very good and very helpful and friendly
Nice team efficient and took care of my possessions, were very helpful, one thing, they need to advise that if they go past 1300 they will charge you thereafter on top of the original price it was on the invoice but was not told verbally by anyone
Very hard working and accomodating team.
The best moving company, very professional and did a great job for us. They didn’t try to low ball the offer and sent plenty of men and 2 large vehicles to pack and move over two days - whilst they were not the cheapest they are the best
All went very smoothly and they worked hard!!
They are professional and trustworthy. Reason why we paid a bit more just for peace of mind.
The truck loading took a bit longer than I had expected but other than that I am very happy with the quality of their work. Would reccommend them! Thank you.
Thanks to the packers for helping with the move and keeping to the timelines committed. Whilst the packing and actual move went smoothly, I noticed a couple of damages when the started unpacking the next day. Despite repeated chasers to Crispins, I’ve not had any response from them. It is very upsetting to see such disappointing after sales customer service. I would’ve really appreciated them coming back to me.
Company underestimated quote, stating I needed 2 men only so on the day my husband did a 3rd of the work and hurt his back. Then charged 2 extra hours after job finished because it wasn’t made clear enough at the start that the original hours quoted started from when drivers left their base to arriving back at base after the job (and not just the hours moving). Very disappointed, would not use again or recommend.
Crispins did an okay job and arranged, at a cost, the storage of my things over night when there was a problem with my buyer.
However, during the move they dropped and broke my sewing machine and I found this hidden in a cupboard in my new house.
I tried, for 5 months, to claim for this breakage. The company have continually fobbed me off, given wrong information and not followed through. I was reassured, over the phone, that I had completed all the necessary actions so that I was covered for the replacement cost of damaged items including breakages. This reassurance was rescinded on and I was offered £40 to replace a machine worth at least £300.
I've repeatedly emailed them and have had to repeat the content of my emails over and over again.
I feel there was a cynical tactic to avoid my claim and to fob me off with false assurances that led to nothing.
Definitely left with the impression that customer care is not their priority.
Amount of belongings was so underestimated I had to leave my garden furniture and a collection of personal training equipment behind
The original request was for packing and removals but on the day the crew were not expecting to pack and I had to pay £200 extra
A glass ornament was broken
My things were well packed given the circumstances
Crew were very nice, good humoured
They were handling my belongings in an unconsidered way. They broke up a few things.
When I told them they made marks in the rental flat due to their lack of care and that the landlord was seeking for compensation they ignore me.
They were cheeky enough to move slowly so they could charge and additional hour.
I would NOT recommend this company.
The customer service before the move was great, but on the day the movers were slow and inefficient, rude and unhelpful and went way over our quoted time and price, as well as breaking some of our belongings in transit and treating our belongings with very little care, so I feel we have been completely ripped off. I am in the middle of a complaints procedure and they are being unhelpful and slow in responding.
they damaged most of my furniture. My American fridge freezer is scrapped all down the handles because they were trying to ram the fridge freezer through the front doors instead of taking the doors to the freezer off. They damaged my wooden flooring as they never protected it, in both the living room and the dinning room. they refused to move 2 wardrobes and put them into the correct bedroom when they made a mistake. They scratched the wardrobes on the doors and the sides. They broke my window and scratched the paintwork on my stairs wall and the door to the stairs. They didn't wear protective covers on their footwear and walked all over my cream carpets, even though I had requested them to. I would never use this company again. EVER. This is the most unprofessional company I have ever worked with.
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