Dracott & Fennemore

Dracott & Fennemore

Colnbrook
Great
based on 3 reviews
member since April 2017
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Overview

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Reviews & Ratings
Customer Reviews
  • Jose Rodrigues

    London

    26/09/2017

    Customer Service:
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    Average Rating:
    Review:

    Good job done by everyone involved on the move.

    Response:
    Thank you for your feedback Jose, always good to know we are doing a good job.
  • Helen Ward

    London

    20/09/2018

    Customer Service:
    Value for Money:
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    Average Rating:
    Review:

    The removal team were brilliant and worked very hard ... Thank you!

  • Lisa Casali

    Isleworth

    20/10/2018

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    Average Rating:
    Review:

    *** UPDATE FROM LISA - FOLLOWING COMMUNICATION WITH DRACOTT & FENNEMORE - 25/10/18 ***

    Because the packing was done properly and nothing was broken I will rate the company 3 stars.

    ORIGINAL REVIEW:

    At the time of the quotation, the insurance price was not included in the final price. No clear info were given regarding the time of delivery. I was told 2/3 weeks to get my stuff abroad instead I had to wait 2 months and in addition a box was lost. The Company kept postponing the delivery date at my new address. We started the insurance paper for my lost box then after few days I was told the box had been found. I had to wait 1 more month to get the missing item! My stuff was collected from London on 27th July, most of my items were delivered on 21st Sept and last missing box was delivered today 20th Oct!

    Response:
    Dear Lisa. I am very sorry to see your delivery didn't arrive when we estimated it should have. With more economical groupage deliveries it can be very hard to predict exact delivery date. Be sure i will look into this and see what we can learn and improve. Best Dracott & Fennemore Team.
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