DS Removals

DS Removals

Wishaw, Lanarkshire
Superb
based on 21 reviews
member since July 2018
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Reviews & Ratings
Customer Reviews
  • Irene Rinner

    Hamilton

    29/06/2019

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    We moved form Scotland to Wales.
    Everything went really smoothly.
    Graeme and Roy were absolutely great.

    Response:
    Thanks Irene.
  • Tracy Jefferson

    Glasgow

    3/05/2019

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    Good company and would definitely recommend. The three guys that came were polite and worked to a quick timescale. Nothing was damaged or broken and it was done for a really good price. Would use them again.

    Response:
    Thank you
  • Carol Hollas

    Glasgow

    12/04/2019

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    We were very pleased with our removal company, the guys were extremely helpful, pleasant and worked very hard to assist us to ensure everything went smoothly on moving day.
    I would highly recommend this company

    Response:
    Thanks Carol
  • Raymond Carruthers

    Glasgow

    11/04/2019

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    The team from DS Removals did a great job packing and moving for us and made a busy day less stressful. I would definitely recommend DS Removals.

    Response:
    Thanks Raymond and hope you have settled in to your new home.
  • M Fitzgerald

    Glasgow

    6/03/2019

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    They done all the work i didnt have to lift a finger excellent and they put the stuff in each room

    Response:
    Thanks
  • David Blair

    Glasgow

    5/03/2019

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    Brilliant. Make the whole thing a lot less stressful.

    Response:
    Thanks David
  • Lee Rawcliffe

    Glasgow

    2/03/2019

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    Top drawer lads! Friendly and helpful

    Response:
    Thanks Lee hope your feeling better.
  • Dean Boyce

    Glasgow

    28/02/2019

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    DS Removals took on my job at very short notice after my previous company could no longer do the dates. Very quick turnaround on the quote and a good price. Fast efficient communication throughout. On the day the staff were very friendly and helpful. Highly recommended.

    Response:
    Thanks Dean
  • Paul Mcgrotty

    Glasgow

    1/02/2019

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    Guys were brilliant, never stopped working

    Response:
    Thanks Paul
  • Marion O'neil

    Glasgow

    28/12/2018

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    Roy and Alan were absolutely amazing, my furniture was very bulky and heavy, I moved to a town house and had to take furniture apart to move it but put it all back together for me. Could not recommend them more, fabulous service, great value for money.

    Response:
    Hi Marion, thanks for the review.
  • Andrew Graham

    Glasgow

    23/11/2018

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    DS Removals helped us move from our 2 bed flat to 3 bed semi.
    Dougie was polite, honest and fair when it came to discussing our needs and providing a quotation, and his communication was good throughout the process.
    The guys on the job packed, and dismantled furniture the day before and moved us the day after. All the guys were polite, friendly, nothing was too much trouble and they worked very quickly moving our stuff down 2 flight la of stairs all day to get us and our stuff into our new place.
    I’d highly recommend DS Removals. They stuck to the price, did exactly what they said they’d do and the whole process was managed well and fairly, with a great team of people on the job.

    Response:
    Thanks for the review Andrew. Much appreciated.
  • Moira Taylor

    Glasgow

    29/10/2018

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    They were brilliant. Came on time, loaded van and did not mind they had to wait while the keys for the new flat were collected. Unloaded quickly and efficiently. Would recommend them.

    Response:
    Thanks Moira, glad we helped you.
  • Leah Middleton

    Glasgow

    26/10/2018

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    Actually my moving day was a disaster. My movers loaded up and worked really hard and carefully. At the end of the day my buyers money did not come through in time for me to complete my own purchase and it was not until the Monday that I was able to move in to my new home.
    Douglas managed this crisis superbly, (all my belongings had been packed!!) and was able to come up with a practical and cost effective solution that helped enormously.
    Would thoroughly recommend them to anyone.

    Response:
    Thanks Leah, hope you're settled in now.
  • E Carmichael

    Glasgow

    19/10/2018

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    They arrived in time and were very efficient. They were careful with all the breakables and larger furniture. They were also friendly and polite and took everything in their stride. I would definitely recommend them based on my experience for value for money and doing the job well.

    Response:
    Thanks for the review.
  • June Coffey

    Bellshill

    14/10/2018

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    Fantastic service. Removal guys were great, very professional, punctual + extremely helpful. Would highly recommend these guys. Made the move overseas so easy + stress free. Didn't have to worry about anything. Well done guys. Thanks a million.

    Response:
    Hi June thanks for the comments and hopefully your settled in nicely.
  • Sabrina Grant

    Lanark

    24/09/2018

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    Douglas and his team were super organised and they were focused and on task the whole time. Amazing job very please with the service and would highly recommend them!

    Response:
    Thanks for the review Sabrina.
  • Clare Tolland

    Glasgow

    14/09/2018

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    Great value for money and very professional. Would highly recommend

    Response:
    Thank you
  • Leanne Denmead

    Lanark

    28/12/2018

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    The moving team were very proficient and friendly. The move was stress-free thanks to them. Thank you very much!

    Response:
    Thanks leanne
  • Anne Young

    Glasgow

    29/07/2019

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    Had to pay £50 extra on top for my move on the day and the goods I had in storage didnt go ...We had to hire a private van another day and collect the rest ourselves ....I think maybe the organiser should come out and carry our a proper survey of what's being moved and then quote a price both movers Graham and Roy were excellent professional and organised.Anne

    Response:
    Hi Anne, Thanks for the review and glad my guys done a great job for you. We always offer to come do house visit but on this occasion you chose to list items over phone. We had several conversations before move but on the day my guys called to say you had a lot more items than what was quoted for. Hence we couldn't fit items from storage in and had to charge extra £50 for all the extra handling of the items not listed on your quote. We did offer to come and collect items from storage next day at much reduced rate but you declined this.
  • Jacqui Clinton

    Motherwell

    13/07/2019

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    Job was grossly undermanned. Took 9 hours to move us. 3 men then down to 2 when 1 left at 5pm. Boss had to come out to help at 6pm. Family and friends felt obliged to help as it was taking so long. Ridiculous considering what we were paying for the service. Our furniture had to be put onto drive way in an attempt to clear house quicker to allow our buyer access. Nightmare of a day. Ceiling light broken in ball but electrician was sent a few days later to fix it.

    Response:
    Hi Jacqui, Sorry that you felt your experience was not to your liking but i dont think we deserve a 1 star. My men were there from 11am to 9pm and worked non stop to make sure all your items were moved without mishap. I think we were overwhelmed with the amount of boxes that came from your 3 bed and it took 4 full van loads so thats why it took so long ,with myself coming down to help so i think we offered great customer service. Regarding your light which was hanging up by the wires and not screws which came off ceiling due to my guys trying to get into your front lounge with your extra long sofa which didnt fit so we had to swap with sofas in your back lounge without hassle. I then arranged an electrician to come fix it a few days later without charge as really it wasnt our fault as light wasnt properly secured to ceiling in first place. As you can see from my comments we work hard and whenever we come across situations we try our best to resolve them.
  • Jean Allison

    Clydebank

    21/10/2018

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    Absolute rubbish .furniture ruined .hadnt a clue.took 8 hrs suite ruined bedroom furniture ruined .mirror broke .charged extra 50 pound to carry couch up .said it would not go in lift .broke leg on it and left a hole in it trying to force through door .had to b left on landing overnight .wee handyman came next morning .opened zip .removed arm and carried in single handed .took less than 5mins .had a death in family and text company next day .man was cheeky arrogant and not interested.im seeking legal advice .paid 357 pond and they ruined 1000 pound bedroom unit and 2000 pound suite .an utter disgrace

    Response:
    Hi Jean we thank you for your review and when you first complained about unit we asked for photos of damage but 3 weeks later we still havent received. On the couch not fitting in lift and we had to carry up to 9th floor(you originally advised 5th) We agreed beforehand the £50 fee and im sure you would agree that my guys would prefer if it fitted in lift than carrying up 9th floors! When items do not fit through doorways by any means we then ask owners permission if they want us to try and squeeze through,we got this permission from you and your neighbour was witness,we also advised we wouldnt be held responsible for any damage. As for other items you say have been damaged this is the first we have heard of this. You have denied any of the above happened which has made me review how we do things in the future and now we will carry consent forms so that we have proof in writing for customers agreements.
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