Fast Interior Removals

Anonymous on 18/07/2017

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Stressful, very unprofessional at times, complaining even though I have helped packing quite a lot myself.

Fast Interior Removals Ltd of Fast Interior Removals replied:
We moved her over two days with full packing service and moving service, we packed 3-bedrooms house one day and moved her next day. She agreed with us she will pack some of her personal cloths etc.. herself, which she packed and the rest all we packed and moved. We could have packed a few more boxes for her but she decided to pack herself which was her choice to pack some personal items.

Teresa Hind on 2/06/2017

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A complete nightmare! I payed a bit extra to book for a day so that time would not be an issue. They turned up and immediately I knew there were going to be problems, they refused to take anything that was not in a box, so tried to sell me boxes I did not need. After heated discussion they finally got on with it, got to the house to move in and there was a delay because funds had not yet gone through so we had to wait around for a while, they were moaning saying this was unusual and had another job to go to soon. They said I had not booked for the day. When it came to pay they tried to charge me 100 more than it should be as they did not know I had already payed the 100 deposit. I could go on but avoid them, I have moved 13 times and have never experienced such dreadful customer service or paid so much :(

Fast Interior Removals Ltd of Fast Interior Removals replied:
We moved her from tadworth, to tadworth. She booked with us just removal service, when our team arrived some of the fragile items were not packed in boxes. We explained her to pack these items in boxes but she said i don’t have boxes to pack them, we offer her boxes for packing but she refused to pay for the boxes, even we help her to pack her all fragile items with bubble wrap without any extra charges. We wait for her four hours to get the keys to move into new property, we haven’t charge her anything extra just dispute about deposit which she paid early, when our team confirm from office then all done without any extra charges.

Anonymous on 15/07/2017

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Very quick and efficient service.

Sadie Hewlett on 18/06/2017

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Absolutely terrible service!! Arrived nearly 2 hours late then took 5.5 hours to pack up my small one bedroom flat which I had boxed everything up. Kept having cigarette breaks. Tried to charge me a extra £50 because I was moving bank holiday (I moved the Friday before bank holiday). Totally lied to and sent two very incompetent removal guys.
How they have good ratings on Check a Trader is beyond me. Avoid at all costs!!!