Fraser Removals Ltd

Fraser Removals Ltd

Superb
based on 12 reviews
member since November 2022
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Reviews & Ratings
Customer Reviews
  • Elizabeth Burns

    Kirkcaldy

    13/11/2023

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    Absolutely fantastic service! David was always on the other end of the phone with any questions I had from the very first call until the day of removal. Great price too. David knew I was going through a stressful time with the move and was trying to organise it on my own. He really was so so helpful, I cant thank him enough. The move went smoothly and very quick! My dates for the removal werent confirmed and David was flexible and worked around my ever changing dates!! They were very mindful and regardless if it was a box of coat hangers or a tv, each item was handled with care. Cannot recommend Fraser removals enough. First class service from start to finish. Thank you so much

    Response:
    Thank you Ann for this fantastic review, I’m looking forward to getting you settled into your new home early next year. Keep in touch and we will see you soon
  • Liz Campbell

    Paisley

    23/10/2023

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    Whole process went smoothly with no issues whatsoever. David helped us out greatly by postponing our moving date at the last minute. Would highly recommend.

    Response:
    Hi Liz, Thank you for your kind review, I hope your all settled in and back to some normality,
  • Angela Lithgow-Maclean

    Edinburgh

    30/09/2023

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    David is absolutely lovely & seemed to know his stuff. However removal day was a shambles. In shortHe hadn't given himself enough time to packThis led to him dropping & breaking things in his haste My husband & I were up late trying to catch up with packingBoxes were not labelledHe kept telling us we had a lot of stuff, yes you visited to see what we had!Come moving day, at midday he had to go get another van as he hadnt judged that correctly either.We left our old house nearly 4hrs late at 3.45pm Finished unpacking the van at 9.15pmStuff was just dumped in the closest room, when asked not to his staff were irritated as they wanted finished.My husband and I ended up having to move large items of furnitureWe booked a packing & removal service as Im ill and my husband broke his hand a few months ago. The amount of work we did that day left us both ill afterwards, I ended up in bed for two days.Were still finding things that have been broken in the move (incl. the glass front of a 4500 wardrobe)In short, David is lovely, but seemed a little out of his depth and made an already stressful day far worse.

    Response:
    I am so sorry you have had such a bad experience, but it’s such a shame you never told for the 10 days we were chatting after your move, I could have rectified the issues as I have Insurance for any unfortunate incidents.
  • Alfred Roettinger

    Edinburgh

    21/07/2023

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    David and the gang were amazing, such good customer service. We had a slight mixup with the dates so David made some last minute arrangements and worked a straight 12 hour day to make it possible for our plans to not be thrown out the window. Definitely recommend would definitely use them again

    Response:
    Thank you so much for your review, very much appreciated. I hope you are all well and enjoying your new home
  • Matthew Williams

    Edinburgh

    7/07/2023

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    Fraser Removals exceeded my expectations in every area. My move went horribly wrong, with buyers not completing until 4.30pm. Fraser and his team were a continuous reassuring presence on a stressful day. They moved everything with great care, dismantling and rebuilding furniture and gave sage advice on how to speak with the solicitors on the day. What should have been a straightforward 4 mile move (and was quoted as such) turned into a 13 hour saga. Fraser and his whole team remained positive, cheery and good natured throughout. They kept us calm and reassured when they could easily have been a source of significant stress. At the end of the day (9.30pm) the quoted price hadnt changed despite significant extra work. Frasers parting words, Weve enjoyed our day, this is all part of the job. Says it all really.

    Response:
    Hi Mathew, Thank you so much for your fantastic review , I hope your getting settled into your new home. Glad to be of help. Good luck to you and your familyRegards David
  • Ivy

    Edinburgh

    29/06/2023

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    David was fantastic. The move went smoothly and I was really happy.

    Response:
    Hi Ivy, So glad to be of help, looking forward to hearing from you once you decide to get your new home. Good luck and wish you all the best. David
  • Alex Dickson

    Edinburgh

    29/06/2023

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    David and his colleague were superb. I was amazed at how much they packed into the Luton van. David even took time through the day to ask how I was doing and calm my moving day jitters. I felt like they cared for our possessions as if they were their own.

    Response:
    Hi Alex, Thank you for your kind review, I wish you all the best in your new home. Enjoy every moment and I’m glad to be of help.
  • Jean Allan

    Motherwell

    21/06/2023

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    Very helpful.

    Response:
    Hi Jean, Thank you for the review, we will see you on your return to your new home, hope all is well with you.
  • Bethany Shanks

    Glasgow

    25/05/2023

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    David was amazing on the day, very calm and organised, everything went super smoothly and cannot recommend his service enough.

    Response:
    Hi Bethany, very kind words and thank you for taking the time to do this fantastic review, good luck with your new home
  • Kate Mchugh

    Glasgow

    20/05/2023

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    A fantastic experience, highly recommended. David was quick to get in touch following our initial enquiry, and took time to understand our requirements. We were really pleased with the quote provided. Communication before and on moving day was perfect - David was professional yet with a great personal touch which made us feel valued. The move itself went perfectly, with everything moved in good time and no complaints about stairs, awkward items etc. A brilliant experience, fantastic value for money - with the icing on the cake a happy new home card which arrived in the post a few days after the move. Huge thanks to David, we cant recommend you enough.

    Response:
    Thank you so much for the kind words, thank you for taking your time to do the review, hope your all settled in to your new home.
  • Jeannie Fraser

    Glasgow

    7/05/2023

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    Absolutely amazing Davie & Eric were fantastic, everything was transported safely nothing was any bother to them both of them were very pleasant & professional the move went excellent I would definitely recommend them.

    Response:
    Thank you for this fabulous review, hope you are settled in and wish you all the best in your new home
  • Emily Ralph

    Glasgow

    15/12/2022

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    Excellent service, very approachable and no task was too much.

    Response:
    Thank you Emily, very nice of you to take the time to put in a Beutiful review. Hope your well and settled in
    More Information

    Areas Covered

    Edinburgh (EH), Falkirk (FK), Glasgow (G), Kilmarnock (KA), Kirkcaldy (KY), Motherwell (ML), Paisley (PA), Perth (PH)

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