Freight Trans Removals

Freight Trans Removals

Superb
based on 13 reviews
member since July 2019
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Reviews & Ratings
Customer Reviews
  • Lyn Hawkins

    Southampton

    22/12/2022

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    Excellent company. Booking in and arranging the move was easy. They kept in touch with us during the weeks leading up to the move. We had packing the day before the move. The team worked hard, checking with us all the time as to what was going with us and what was staying. On moving day they arrived early and worked hard to get everything in the 3 vans. At the other end they unloaded quickly and efficiently. The whole team was friendly and professional. I would definitely recommend this company.

  • Priscilla Billimore

    Southampton

    26/10/2022

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    Professional, and very good at giving useful and helpful advice. Ready to go beyond and above to help their customers and make their customer happy.I am very grateful for all the assistance I received from this guys and I will recommend them anyway.Thank you so much

  • Emanuele

    Southampton

    11/10/2022

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    We paid for packaging and they are not really organised. They tried to unload the 2 vans quickly causing some damages inside the house, hitting walls and doors with the furnitures. In addition we had to bear a few of inappropriate comments. At the end of day, we have moved into new house, but it was not a happy experience, paying a bit high price.

    Response:
    Emanuele. I am very surprised and concerned regarding your review, Firstly, there was no record or report of any incident on your move. Certainly no complaint was made by you to the company so that we could investigate and address any issues. You were sent our terms and conditions, it clearly states that any issues must be raised on the day of move or within 48 hours either by email or by phone call to the customer relations manager, we did not receive any complaint regarding any issues that you have raised within your review. Your comments are false and seen as an attempt to incorrectly rate a company that helped your move in every way including in the price. Your review is considered incorrect and unwarranted.
  • Janet Horley

    Southampton

    29/06/2022

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    The move went well but after they had left and we settled in the house our first night in our beds was not good the beds had been broken . And Ive been offered 50 good will gesture and was told the beds where in bed condition. Which is untrue as I brought them 5 months ago. Very disappointed that I paid extra for the reassemble service and they didnt reassemble the beds correctly and left the Allen screws threaded.

  • Sharon Coath

    Southampton

    12/04/2022

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    Very professional and efficient, I have mobility issues and they were brilliant and so kind .

    Response:
    Dear Sharon Coath, Thank you for using Freight Trans Removals for your home move. It was a pleasure to serve you and best regards from our team.
  • Susan Lohr

    Southampton

    13/05/2021

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    Fantastic team, professional and went above and beyond to get our complex move done in the two days. Pre move communication was good too as they ensured they had the right equipment ready. Definitely would recommend.

    Response:
    Dear Customer,Thank you for leaving us a great review. We are pleased to know that you liked and can recommend our service. We wish you all the best in your new home.
  • Stephanie Hayes

    Southampton

    25/03/2021

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    Brilliant experience, such a professional team.

  • Ivor Bundell

    Southampton

    31/08/2020

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    Arrived in good time and managed to move everything successfully. Will use them again.

  • David

    Southampton

    25/07/2020

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    Cana??t recommend this company more highly, they were fantastic! Fabian was great both on moving day and the lead up. Martin was amazing as well.

  • Laura Katon

    Southampton

    14/07/2020

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    Trans Freight LTD were very competitive and i was very impressed with the service provided by Fabian. Due to the current pandemic situation, our move was very last minute and unfortunately Fabian was unable to fit us in on the dates required, despite trying his hardest to do so. I would definitely recommend these services.

  • Katy Edwards

    Southampton

    7/07/2020

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    Fantastic!! Polite , friendly, professional and an all round great team. I would not hesitate in recommending them to anyone .. Thanks again guys

  • Bruce Spelman

    Southampton

    2/07/2020

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    They were very obliging and worked hard all day to move some items for disposal and everything else to the new address.. The price was very reasonable.

  • Laura

    Southampton

    16/09/2019

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    not all the items got removed, including my daughter's playhouse and stuff from the shed(all have been included in the quote and for some reason did not fit). otherwise, pleasant chaps.

    Response:
    Dear Customer,Thank you for your good feedback. It is very much appreciated.Here at Freight Trans Removals our main aim is to deliver quality service of best value to our customers.Our records showed that in this case we provided two quotes, where one quote guaranteed that all items are moved using two vehicles while the second quote involves using one vehicle which might not take everything.The second option was given because customer advised during the survey that they could use their private van if it would make a difference as the move itself was not a completion type.I note that the second option was then chosen by the customer. The outcome could have been avoided if the first quote was used.Our team noted that it was a lovely move and the customers were really nice people indeed.
    More Information

    Areas Covered

    Bournemouth (BH), Portsmouth (PO), Southampton (SO)

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