Golden Eagle Removals

Golden Eagle Removals

Superb
based on 46 reviews
member since March 2022
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Reviews & Ratings
Customer Reviews
  • Shsnta Gulrajani

    London North

    12/02/2024

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    Daniel and team were fab from start to finish. Very responsive on comms. Friendly, helpful. In fact they felt almost like family by the end! Wouldn't hesitate to use again or recommend.

  • Rhys Herriott

    London North

    30/12/2023

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    Golden Eagle were excellent - they arrived right on time, and were quick, efficient and courteous. We had some difficult items, including a very large and fragile plant which they handled with care and arrived safely at our new home. We'd absolutely recommend them for anyone.

  • Colleen

    London North

    23/12/2023

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    Great value for money. Arrived on time. Took care with everything. Wrapped mattress & sofa to keep them clean. The Luton van was huge. Easily fit my crazy amount of belongings. They removal men were hardworking and polite.

  • Juan Moreno

    London North

    11/12/2023

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    Great platform to get different options and quotes. I chose Golden Eagle as it was the best price quality ratio and aligned to Google reviews. The service went great and expected. It started on time, got my things with no damage to the new place and over all a smooth move and experience. Highly recommended

  • Mary Michael

    London North

    8/12/2023

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    On the day the driver was a professional, but the helper had no idea what he was doing and said it was his first day. I saw him several times bumping my furniture into the wall and chips coming off, so I was not surprised to find chips on the walls and furniture afterwards. When I complained about this in writing with photos the next day, they said I should have raised it on the day as per their terms and conditions, which were never shared with me. The quote was for 3 hours but the move took 5.5 hr and I was charged for 6, so twice as much as the initial estimate and without any explanation as to why it took twice as long as expected. This last half hour was later refunded, because I had given directions and photos which were not shared with the driver and so he initially parked up on the wrong road and I was charged from then. I do not recommend this company as they are not able to give an accurate quote and you may end up with an untrained person damaging your things.

    Response:
    Dear MaryI am very sorry for the situation, but our staff is trained for removals, as I wrote to you earlier, the helper who was supposed to be at your job got sick and I had to quickly organize a replacement.Unfortunately, he didn't have much experience and may have damaged something, but of course we can compensate for it as an apology.On the day of the move, I didn't hear anything was damaged.Our term of condition clearly states that you can submit complaints up to 24 hours after the move.We try to make the customer always happy and we can cover some damage costs.When it comes to working hours, there is always a minimum charge of 3 hours of work. The price for each additional hour is also given.Minimum charge up to 3 hours does not mean that this move will only take 3 hours of work.It all depends on many factors, e.g. the number of things, access at the place of loading and unloading, which floors, stairs or elevator, distance to the van, etc. Everything takes time.
  • Zoe

    London North

    3/12/2023

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    Golden Eagle Removals helped us to move from our 1 bed flat in London, to a house about an hour and a half away. The movers arrived promptly on the day and went above and beyond to help when some furniture was tricky to disassemble. They packed everything up very carefully and when we arrived at the new house, unpacked everything just the same. We would highly recommend them.

  • Nikki

    London North

    16/10/2023

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    They were fantastic. Great communication via email as I was booking my move / getting a quote. I booked them for home relocation from a one bedroom flat in Islington to Dalston. Called 15 minutes ahead of scheduled arrival and showed up on time on the day and were careful and efficient with all of my things. Great value and great service highly recommend!!

  • Chermaine Wallace

    London North

    17/09/2023

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    They were great! Responded to our queries in good time and kept us updated. Arrived on time and provided a very professional service. Took the upmost care with our property. We highly recommend them!

  • Carolina

    London North

    3/09/2023

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    I was really pleased with this service. I was quite tired and stressed on the day and the staff were very polite and reassuring, which helped a lot. Good value for money too. Would highly recommend.

  • Juliet Ransom

    London North

    29/08/2023

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    The guys were great- handled all my things with care and got the move done in a reasonable amount of time. Good value for money.

  • Ismaiel Barrie

    London North

    19/07/2023

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    Very friendly, efficient and professional service. Tomasz and his colleague removed the stress of moving. Helped me move a very large, old, heavy plasma down 2 sets of stairs and up 3 sets of stairs safely and with care. Would definitely use them again.

  • Amy Sprinks

    London North

    1/07/2023

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    Helpful, friendly and efficient. Couldnt recommended them more highly!

  • Serena

    London North

    10/05/2023

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    Really reasonable price for the service they delivered. We were helped with two brilliant guys Mike and Adam, they were efficient and friendly, excellent at communication. Within three hours everything is done, including dissembling the furniture and put them back on together. Compare quotes with other companies, it is competitive. Highly recommend it.

  • Bronte Cullum

    London North

    15/04/2023

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    They were fantastic. Efficient and very reasonably priced as against other services which I obtained quotes for. The driver was kind and friendly. I would definitely use them again and will be recommending them to others. Thank you!

  • Eddie

    London North

    31/03/2023

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    Move took longer than expected but the guys did a great job and communicated well throughout the process

  • Roseanna

    London North

    27/03/2023

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    Michael and his helper were so lovely and great workers. They got the job done quickly and smoothly and took the stress away from me on a potentially stressful day. Thank you so much.

  • Luke

    London North

    26/03/2023

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    Really good service and a very good value for money. Would certainly use again

  • Frances Carpenter

    London North

    12/03/2023

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    I chose Golden Eagle Removals after receiving a competitive quote. Daniel was very responsive to my questions and booking was really easy. I booked a packing and removals service and on the day the team were very helpful and efficient and moved everything safely. The driver even lent me his jacket for my commute to the new flat on a cold March day after Id forgotten to leave one to the side when the coats were packed! Would recommend

  • Taru Tammilehto

    London East

    23/02/2023

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    Through compare my move amazing overall and super fast!

  • Georgia Avery

    London East

    12/02/2023

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    The crew were amazing on the day - everything went smoothly despite there being a lot of stuff! Thank you very much!

  • William Waker

    London East

    6/02/2023

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    The lift broke down on the day of the move and the guys had to bring everything down 2 floors by hand without complaint. This was the good. The bad, they broke the bottom of my wardrobe and ruined my TV. When they dropped it off the next day it was wet (maybe they left it on the van somewhere damp overnight) and now it doesn't work.

    Response:
    Dear William,I am very sorry that you wrote such a review and it is sad what you write. You are contacting us on 6th of February. Your move was on 25th of January.That's almost 2 weeks ago and now you're saying there's something broken. That could have happened to you in this long time.I know that nothing happened at our work, we always take care of everything so that nothing gets damaged and we secure things.If something is damaged, it can be seen 1-2 days after moving, not after such a long time. Also the driver informed me that the wardrobe and TV were delivered the same day.Kind Regards Golden Eagle Removals Ltd.
  • Shiori

    London East

    3/02/2023

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    I booked removing from one bed room. Removers were really professional and everything went really quickly and most importantly, they handled my stuff with care even though some of them were super heavy. I absolutely will use Golden Eagle Removals again!

  • Mateo

    London East

    28/01/2023

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    Everything that could have gone well, did. Courteous and professional, arrived on time, treated the furniture with respect and care, no hidden fees. Will recommend them to anyone who is moving.

  • Joseph

    London East

    19/12/2022

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    Professional and friendly service - they even fixed the broken lift in my building! Would definitely recommend and use again.

  • Federica Coda

    London East

    12/12/2022

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    Marcin and Tomasz are incredibly nice and absolutely amazing and professional. We had to move from London to Leeds and the move was done efficiently and professionally.We couldn't have asked for two better people to do this job.Thank you so much Marcin and Tomasz

  • Georgia Elizabeth Herd

    London East

    10/12/2022

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    My move went great and both of the movers were so helpful and friendly. They made the move so stress free and enjoyable. Thank you

  • Tyla Grant

    London East

    7/12/2022

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    So fast, so helpful and nice. Make moving so easy

  • Marie Chardon

    London East

    6/12/2022

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    I had to move just a few pieces to my new flat and went with the reviews on Google to make the decision to go with Golden Eagle Removals. I booked a one-man van for 2hrs as I didn't have much and don't mind helping out.I'm only giving 2 stars because the negatives outweigh the positives (mainly the great driver).I'll start with the positives: they were quick at coming back with a quote that was good value for the job and the driver was a lovely and very helpful person.Negatives: Daniel asked me 3 times to change the agreed upon time the day before the move although it was booked and confirmed 9 days in advance. Moving is stressful enough, the back and forth was not welcomed. But we compromised, so not that big of a deal, they came at 11am instead of 1pm.The worst thing happened when the actual van broke down not even 2km away from my previous flat. The driver lost total control of the van and we had to park (as well as we could) and wait for help to come. It could have been way worst if the driver lost control on the motorway... The mechanic came after 45min and worked on the issue. He came fully prepared as, confirmed by both the mechanic and the driver, it was an issue Dan

    Response:
    Hello MarieI'm very sorry that you feel angry and dissapointed that our van broke down at your work, but unfortunately it's a machine and that's what happens sometimes.I have phoned only once to change from 1pm to 11am. We have arrived on time at 11am.We have almost new vans but whether new or old vans have the right to break down.I'm sorry you wasted more time than it was supposed to come out. 45 min longer.You had a very good price including the Congestion charge, because normally there is always £15 for the Congestion charge - the work was done in 100%.We offered you a taxi but you wanted to wait for the mechanic. We dont take passengers normally but we gave you a favor.We really want to do a good service and that the customer will always be happy.Once again I really apologise.Kind Regards
  • Jonathan Schuchart

    London East

    21/11/2022

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    The movers showed up perfectly on time and did a great and efficient job. Very considerate and open to questions any time. Great job!

  • Jimmy Bangash

    London East

    12/11/2022

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    Amazing Service!The guys who came to help out were super quick, professional & competent.The prices were very reasonable too.They packed up my 1 bed flat & drove my belongings to the storage place (& gave me a lift there too) & unloaded it all into the storage place. Ill definitely be using them again to move my stuff from storage to my new home.These guys really took the stress out of packing and moving.

  • Larissa Fernandez

    London East

    30/10/2022

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    Excellent experience with Golden Eagle Removals East last weekend. We planned the move very last minute and it was seamless. The guys Daniel and Marcin were incredible, super polite and quick. I thought the move might take an extra 30min but they managed to do it all in the pre programmed timescale! All of our things were treated with care. I would recommend them to anyone. Thanks!!

  • Daniel Sofowote

    London East

    30/10/2022

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    Superb service, we had a lot of furniture in our flat, but Daniel did an outstanding job getting a majority of the items out of the flat and into our new home. He was very cooperative and there was no timewasting throughout the entire job. I certainly recommend to anyone looking for a removal company. This all came at a very affordable cost too! Thanks again!

  • James Davies

    London East

    25/10/2022

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    I was dreading moving all my belongings out of my flat, but from the very start, the guys from Golden Eagle Removals put me at ease and made me believe that they would make it happen. Both guys were so lovely, hard-working and friendly, I cannot speak more highly of them. Having such positive people help me move took the weight off my shoulders and it was a pleasure working with them both. Nothing was too much trouble and I can honestly say that I wouldn't hesitate to recommend the guys who helped me that day. Daniel, who coordinates the movers was extremely friendly, helpful and responsive, which made the whole process effortless. A fantastic team who deserve to do well. Thank you guys!

  • Pamela

    London East

    23/10/2022

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    Daniel and Golden Eagle Removals from the start were transparent and reliable. Move day went perfectly well and the two removal men were efficient, careful, friendly and honest l. I will not hesitate to recommend Golden Eagle Removals to friends, family and colleagues and will definitely use them in the future. They handled my move from East London to Watford with ease and professionalism. Thank you !!!!

  • Cody Bond

    London East

    20/10/2022

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    Very quick, friendly and professional. Would definitely hire again for my next move

  • Nimit Bhuva

    London East

    17/10/2022

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    Excellent service. I had a tricky move - from a basement flat to 5th floor flat with a little lift. The team handled in a superb fashion. It took an hour to get a sofa out and the team had a we dont give up attitude! Kind, helpful, attentive - the team accommodated every single little request I made, with a smile on their face. Do not hesitate to book.

  • Lucy

    London East

    13/10/2022

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    The guys were super helpful and treated my things with care. The whole process was simple and stress free. I really recommend!

  • Zoltan

    London East

    20/09/2022

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    Had a very positive experience, helpful and efficient driver, punctual yet flexible service, recommended

  • Aliki Varsamides

    London East

    13/09/2022

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    Quick, professional and friendly, they provided all that was required in the lead up and on the moving day.

  • Landu Kaafuli

    London East

    13/09/2022

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    Excellent. The team assisted assemble some of items in my new home.

  • Marco Tedone

    London East

    4/09/2022

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    Mike was professional and courteous. He communicated with me well in advance of showing up. He carried out the move without a glitch. He is also a great human being and we had nice conversations in the van during the removal journey. It was a pleasure being served by this company and I'll surely use them again in future if I need to. Value for money was awesome!

  • Carmen Cinque

    London East

    25/08/2022

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    We had a very bad experience on the removal day. Staff was not qualified and keen to waste time to gain more hours. We clearly specified our needs on several occasion before the removal day and did everything to make things easy for them, but they still tried to complicate everything. Won't recommend them. Terrible experience.

    Response:
    Dear Carmen, We are sorry that you are not satisfied with our work. Could you please say something more? We learn from mistakes and we do not allow them to appear. It is very important to us that the customer is satisfied. Apologize that you were not treated with the care that you deserve. No one has ever complained about this before. We promise that this will never happen again. When is the best time to contact you? Thank you
  • Magali

    London East

    5/08/2022

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    They were really helpful and arrived on time. Also, really fast! :)

    Response:
    Thank you!
  • Isobel

    London East

    3/08/2022

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    Golden Eagle was brilliant for our move. They arrived early and worked super efficiently and were super friendly. Id recommend them to anyone.

    Response:
    Thank you!
  • Keren

    London East

    10/07/2022

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    Hi Daniel, I hope you are well. I have to say I'm very, very impressed with your staff. They were such kind, polite, gentleman and extremely strong-wow! Exceptionally hard-working even in the blazing hot sun they didn't even take a break.Thank you for sending them.

    Response:
    Good Morning Keren,I'm glad to hear this. I hope you enjoy living in new house. Thank you!
  • Alice Sarzi Sartori

    London East

    25/06/2022

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    They were polite and professional and went above and beyond to move everything with care. Thank you very much, Alice and Robert

    Response:
    Thank you!
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