IMG Removals

IMG Removals

Birmingham, West Midlands
Superb
based on 6 reviews
member since January 2019
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Reviews & Ratings
Customer Reviews
  • Carole Blackrock

    Tamworth

    8/04/2019

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    Excellent service for a really good price. Arrived early no fussing. All loaded and moved 10 miles away in about 4 hours. Would recommend to anyone who hates lifting furniture etc. They are fantastic.

    Response:
    Hi Carole, Thank you for the feedback. Our success is measured by results, the most important being how our clients feel about their experience with us. Happy customers and ongoing relationships are what we strive for.
  • Roy Cooper

    Redditch

    1/04/2019

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    Satisfied all requirements and moved to storage at last minute

  • David

    Leamington Spa

    15/02/2019

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    The removal staff arrived on time and got the move completed quickly. I was surprised when they advised me they were not providing a packing service. It would have been helpful to have had that discussion at the time of booking as I had assumed that when someone moves you they pack as well. Despite that we were able to complete the move with the help of two friends, who did any necessary packing.

  • Terence Brassington

    Stoke-On-Trent

    17/08/2017

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    They were brilliant could not have been better. Brilliant people really hard workers. Could not have asked for a nicer people from the lady who answers the phone to really nice man who came to give us the quote to the guy's that did the moving absolutely brilliant. Kath Brassington

    Response:
    Hi Mr Brassington. Its been a while and we hope you are enjoying your new home. Thank you for the feedback and all the best.
  • Andrew Stewart-Wright

    Rugby

    28/06/2017

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    The team turned up on the day before expected and went straight into doing their thing. Very quick at doing the house clearance. The move went just as well. They placed everything where we wanted and even moved a few things around that we labelled incorrectly. Great team effort, would use again without hesitation.

    Response:
    Thanks for your review Andrew. Glad the job was of the high standard we strive for. Enjoy your new home and please do recommend us to friends and family.
  • Ramesh

    Solihull

    4/10/2017

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    Very Bad experience
    Made my move more stressful.
    Fixed the moving date 2 months in advance, paid in full as told 2 weeks in advance. They didn't turn up on the day!!! Tried calling the office many times and didn't get an answer. Left a voicemail about the situation and they didn't even have the courtesy to call back to explain the situation.They would call you thousand times to make /confirm the booking, but wouldn't pick up the phone once the booking is confirmed and payment is made. Don't use them!!

    Response:
    Hello Ramesh We are genuinely sorry for your experience with us. It is absolutely not typical of our services and as discussed was down to unavoidable one off circumstances on the day. We did make contact with you on the day and arranged your service for the next day. We recognise that this caused undue stress and apologise for this. We have since put in extra measures to ensure this doesn't happen to any future customers- again we apologise for the inconvenience caused.
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