Intact Move

Response:
We are really sorry to see you’re not happy.When you initially contacted us we were tasked to move ‘17 furniture items and 15 bags & boxes’.When the crew arrived it was quickly discovered to be almost 3 times this amount.You were then offered 2 options, the first was a second van at a reduce rate. The second option we would store the goods and deliver at a later date. You declined both due to your dad having a van.We have been more than fair and haven’t invoiced for additional services and workYou failed to notify us of the new property being a flat not on the ground floor;Our crew were delayed at your new property for 90 minutes due to you/a representative not being present;The van couldn’t access the new property;The crew also took a full van load. More than the initial 17 & 15 items.I have tried my hardest to contact you today but you have deliberately ignored and blocked all contact.As I’ve expressed to you there are a number of unprofessional firms who will overload a van and this is a practice we won’t undertake due to the dangers to other road users and your belongings.I hope to hear from you soon so we can resolve this.