Jovada Express LTD

Jovada Express Ltd

member since December 2022
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Reviews & Ratings
  • Ignacio De Gispert

    London North West


    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:

    They made me pay more than agreed.They made me carry the goods from the truck to the apartment. This is not a full removal service. You should say clearly that this company service is not complete. Finally, some items arrived broken and they refused to compensate.

    Dear Ignacio,Thank you for your review. We would like to clarify the points you made: - We have not made you pay more than agreed. We had agreed 1000KG weight, and were kind enough to offer additional service to take extra weight which you have exceeded. - The service was for 1 person (the driver) to help loading and unloading. Our driver has carried goods with you, as per agreement. If you have booked a service for 2 people (which we of course offer), we would have been more than happy to help assist. We were able to offer a very competitive quote as the service was offering one person. - We did ask you to contact us again regarding the damage as we were not aware this was the case. We will be happy to discuss this, please send us an email and we will arrange.
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