Links Removals

Links Removals

Superb
based on 40 reviews
member since January 2019
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Reviews & Ratings
Customer Reviews
  • Robert Learney

    London South West

    29/06/2023

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    Very good customer service but slight loss of communication in hand over from one agent to another about what we'd requested.Only complaint would be the advertised and paid for 'unpacking service' didn't actually seem to result in unpacking. We assumed that 'unpacking' meant 'unpacking the boxes', not 'unpacking the vans'. Without paying for 'unpacking', would the 2 vans full of boxes have just been parked outside the new property until myself, my wife, and our 8 month old baby carried them all inside?

    Response:
    Dear Robert,Thank you for taking the time to write a review about your removal experience with Links Removals.I would like to apologise that our unpacking service was not carried out on the day of your move as originally agreed.There seemed to be a break down in communication between the office and the removal team.We would like the opportunity to put this right by offering you a refund for the unpacking service.Our head office will be in contact shortly to make the arrangements.Once again please accept our sincere apologies for your recent experience, your comments will be used constructively as we continue to review our processes.We hope that you are all settling into your new home.Kind regards,Links Removals
  • Jake Trehaeven

    London South West

    24/09/2022

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    They were awesome! No fuss and worth every single ! Thank you to the team, moving is stressful and they made the process much easier.

  • Christopher Brousseau

    London South West

    5/09/2022

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    Link removals were stellar! I've had a lot of bad moving experiences before, and I often thought paying more money doesn't necessarily = better when it comes to moving companies, as I said, I've had bad experiences.However, Link was incredible, glad I paid the extra (it wasn't even that much more than the others, just a tiny bit more) as it was well worth it. They showed up when they said they would, they got everything in, anything that wasn't secure or covered they secured it to make sure it was all safe and won't break. I didn't worry one bit the entire time. They were friendly, courteous, funny, and just overall happy. I'd move with them again in a heart beat :)

  • Neil

    London South West

    9/04/2022

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    I found a range of removal companies, and submitted a request. The companies contacted me with quotes ranging from 120-400. Links took the quantity of my possessions a d short distance required for the journey unto account, as well as my limited availability due to work commitments to provide a reasonable quote and flexibility.

    Response:
    Thank you Neil for your review. We wish you all the best for the future.
  • Emily Pettet

    Croydon

    13/03/2022

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    They were very professional, friendly and helpful. The team arrived and spent the whole day packing our belongings carefully and efficiently. They were very approachable when we had questions. We couldnt have asked for a smoother moving day!

    Response:
    Thank you for your review Emily! We wish you and your family all the best.
  • Joe Rawson

    London South West

    22/01/2022

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    The team were great and very helpful throughout our move. The communication was good in the build up. On the day the team arrived on time and unpacked in good time the next day at the other end.

    Response:
    Thank you for your review Joe. We wish you and your family all the best for the future.
  • Kate Doyle

    London South West

    6/01/2022

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    Professional, personable, reliable and good value

    Response:
    Thank you for your review Kate. We wish you all the best in your new home.
  • Emma Hinson

    Croydon

    4/01/2022

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    We had cheaper quotes but went with Links removals because of the good reviews - so glad we did! Whole process was brilliant from beginning to end, even when we had forgotten to pay on time as things got very fraught with our sale, they worked with us to resolve it and keep the move on track. The team on the day could not have been more effective. They were really friendly, they worked fast, kept us informed throughout the day and were extremely helpful when we needed it. I slipped a disc the day before our move and so I didn't have full mobility but they could not have been more patient and understanding and went well above and beyond to support me through the day.I hope I don't have to move again anytime soon but if I do then I would 100% use Links again. Service levels that are really rare these days.

    Response:
    Thank you Emma for your wonderful review. We wish you and your family all the best.
  • Tara Walsh

    London South West

    20/12/2021

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    The team came round the day before the move to pack the flat. Really lovely team and did a good job. The day of the move the team were great and managed to pack our storage unit to the brim which was a relief. Customer service was second to none. Would highly recommend

    Response:
    Hi Tara, Thank you for your review. We wish you all the best.
  • Bradley Farmer

    London South West

    11/11/2021

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    Really pleasant folks at the company. Found via a comparison site. Seemed to totally understand the job and my worries

    Response:
    Thank you for the review Bradley.We wish you and your family all the best.
  • Michael Brown

    London South West

    18/10/2021

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    Excellent. Arrived on time. Very efficient, polite, considerate and flexible.Very good value compared to others. Unpacked at other end swiftly and as instructed. Dealt with problems easily ie large bed up stairs. And laid covers on carpets.Worked speedily until the end of a long day. Excellent value and good communications throughout.Highly recommended and they did an onsite survey not video!

    Response:
    Thank you Michael for your lovely review. We wish you and your family all the best!
  • Mark

    Croydon

    6/10/2021

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    I just wanted to say that we were very pleased with service we received from Links Removals last week. Their guys worked very hard and did a great job of moving us to our new address. The chaps were polite, very professional, took care of our possessions and were a nice bunch of guys. If they're still around the next time we move, in 20 or 30 years, i'll be sure to be in contact with them!

    Response:
    Thank you for your wonderful review Mark.We wish you and your family all the best!
  • Deborah Russell

    Sutton

    4/10/2021

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    Links Removals acted professionally from the beginning to the end of the completed move. Nothing was too much trouble for Jimmy and his removal crew were polite, hardworking and full of integrity.

    Response:
    Thank you for your Review Deborah. We wish you and your family all the best!
  • Manish Chandarana

    London South West

    31/08/2021

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    Excellent customer service from start to finish from Jimmy. The removal team, Lincoln, Mo, Connor & Riley were brilliant, nothing was too much trouble. Would recommend to family & friends.

    Response:
    Thank you for your review Manish. We wish you all the best in the future.
  • Duncan Allan

    London South West

    15/08/2021

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    Outstanding customer service, professionalism, and value for the price. Moving is very stressful but Links managed to reduce that for us as much as could be expected. Wouldnt hesitate to recommend and should we need to live again in the future, this is who we will use.

    Response:
    Thank you for your wonderful review.We wish you and your family all the best for the future!
  • Ralph Banbury

    London South West

    20/07/2021

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    Great service from start to finish. Very easy, professional and relaxing process for us. Would happily recommend.

    Response:
    Hi Ralph, Thank you for your review! We wish you all the best in the future.
  • George

    London South West

    27/06/2021

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    Links Removals saved my hide on a very short notice. They were very friendly, helpful, and on point.

    Response:
    Hi George, Thank you for your lovely review. We wish you all the best in your new home.
  • James Leeson

    London South West

    23/06/2021

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    Links were great arranging my move at short notice and the removal crews were really helpful and friendly throughout. Would definitely recommend!

    Response:
    Thank you James for your lovely review. We wish you all the best for the future!
  • Umar

    Sutton

    17/06/2021

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    Very polite, punctual and efficient. They did a great job and were very friendly. Would definitely recommend them and use them again. Thank you Tiphanie for all your help

    Response:
    Thank you Umar for your lovely review. We wish you and your family all the best for the future.
  • Seline Murphy

    London South West

    28/05/2021

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    Superb customer service from an experienced and professional team. Jimmy went the extra mile to book my preferred date at very short notice; and Lincoln and the team turned up on the day smiling and got straight to work. Moving day was stress free and last-minute issues and changes were managed seamlessly. I highly recommend Links Removals.

    Response:
    Thank you Seline for your lovely review. We wish you and your family all the best in the future!
  • Shima Mahdavi

    Croydon

    28/05/2021

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    I needed to move urgently and Tiphanie and Jimmy were extremely helpful from the first phone call right through the entire process. The crew were amazing, so helpful, cheerful and polite. They made it all seem so easy and hassle free. I won't hesitate to use them again. Thank you everyone for your help in this very difficult time.

    Response:
    Thank you Shima for your lovely review. We wish you al the best in the future!
  • Matt Thomas

    London South West

    6/05/2021

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    I can't recommend then enough. We paid for packing and had alot of stuff - they were great. Everything was packed methodically and there were no brakages. Everything they pack with is recycled - all paper and card (no polystyrene or bubble wrap - so much better for the environment). The guys were really friendly and kept us updated thoughout the day so we knew what time we were keeping.

    They gave us minimal stress and unloaded all the boxes on arrival into each seperate room - making our job much easier. Anything dismantled was put back together. Really super job and although they were one man down they worked relentlessly to get the job done in time and to a good quality.

    Very consciencious and professional!

    Response:
    Thank you for a wonderful review Matt. We wish you and Rachel all the best in your new home!
  • Biraj Borkhataria

    London South West

    28/04/2021

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    We had four movers come in for our move from a flat to a house. Tiphanie & Jimmy were excellent throughout the process and the move took a lot of stress out of the experience. Movers were professional, fast and none of the items were damaged in transit. I would recommend Links removals and would use them in the future.

    Response:
    Thank you for your lovely review Biraj. We wish you all the best.
  • Andrea Savini

    Sutton

    19/04/2021

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    Great team and great service! A marvelous family business ready to help you to move your belongings.

    I moved from South London to Dorset and the guys were great, prepared, gentle and professional! Highly recommend in terms of price, professionalism and organization!

    Surely Ia??ll remember Links removals and all the team in the future!

    Response:
    Thank you so much for your lovely review. We wish you and your family all the best!
  • Susan Braddick

    Sutton

    2/04/2021

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    Thank you for your review Susan. We wish you all the best.
  • Kerry Easter

    London South West

    27/03/2021

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    Brilliant hard-working team. Very happy with the service.

    Response:
    Thank you for your review Kerry. We wish you and your family all the best.
  • Martyn Bergman

    Sutton

    24/03/2021

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    Outstanding service and extremely polite movers. They made the move very easy and removed quite a bit of the stress that comes with a move. The whole team were supportive from the initial quotation process all the way to the unloading at our new house. If you are looking for professional and polite movers I cannot recommend Links more, you will not regret it.

    Response:
    Thank you Martyn for your feedback. All the best in the future!
  • Matthew Grey

    Croydon

    3/03/2021

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    Fantastic service from start to finish, our moving date changed multiple times over the course of a few months and Tiphanie was quick to respond every time with availability.

    Links also provided as many boxes and packing materials as we required on the same day we requested them, with no bother.

    On the day the guys were fantastic, they packed up quickly and carefully and were waiting to do the same at our new property when we arrived, with everything taken safely to the right room with no damage.

    Overall, Links completely took the stress out of our our house move and I would absolutely recommend them to anyone for a completely hassle free day!!

    Response:
    Thank you so much for your lovely review Matthew. We wish you and your family all the best!
  • Mo Goudah

    London South West

    3/03/2021

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    Brilliant service at a reasonable price that included packaging materials when other removal companies were charge alot of money for cardboard boxes that I didn't know how many I needed.
    Links Removals delivered a week before the move, recycled boxes and packing materials at no extra charge.
    I will certainly use them on my next move.

    Response:
    Thank you for your review Mo. We wish you and your family all the best!
  • Julia Noble

    London South West

    25/02/2021

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    Links Removals provided a fantastic service, and I cannot recommend them highly enough. After doing a lot of research, they were the most reasonably priced, with customer service representatives who were thorough and attentive without being pushy.
    On the day, the team were incredibly helpful and efficient, taking a lot of stress out of the move for us. Our kitchen items were packed perfectly.
    Unfortunately our TV was damaged in transition, but a replacement was organised immediately with no question and no delay. We will 100% be using Links again, and would not hesitate to recommend them. 5 stars without a doubt.

    Response:
    Thank you for your great review Julia. We look forward to moving you in the future!
  • Geri

    London South West

    13/02/2021

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    Tiphanie and the team were so professional and removed all stress from the move. In the build up to the move we had to change the date three times and each time Tiphanie was so nice and rearranged with no problem.
    In addition to this, Tiphanie came to our flat beforehand to assess what needed moving and what the access was like. This was really important for us as we knew access to our flat wasna??t easy so we wanted to make sure there were no surprises in cost due to this.
    On the day, we had a great team move all of our things and they were very efficient. They were also lovely people and extremely considerate of our home and possessions. I would highly recommend using Links and will definitely be using them again next time we move!

    Response:
    Thank you Geri for your review. We wish you and your family all the best in the future.
  • Clare Masters

    Sutton

    12/02/2021

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    They were brilliant. It was a challenging couple of days and they made everything run as smoothly as possible with lots of laughs inbetween.

    Response:
    Thank you for your review Clare. We wish you and your family all the best.
  • Louise Gibson

    London South West

    28/01/2021

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    I was a little hesitant at first, but Tiphanie put me at ease and answered all my questions. The three men that showed up were amazing and genuinely lovely people!!! When we got to our new home, a few things didn't fit through the door, but it was no problem for them, equipped with tools, we took legs off sofas etc... and they were very careful. The man who stacked all the furniture and boxes in the van must be some sort of rain man, I've never seen anything like it done to precision so nothing fell over during the transport. Can't recommend these enough!

    Response:
    Thank you Louise for your wonderful review. We wish you and your family all the best.
  • Alan Jones

    Croydon

    12/01/2021

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    Good service and very reasonably priced. Would definitely recommend this company.

    Response:
    Thank you for your review Alan. We wish you and your family all the best for the future!
  • Steve Scott

    Croydon

    4/01/2021

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    From start to finish this company were excellent to deal with. The initial survey was friendly and accurate with no attempts at over estimating that we found with other companies who quoted. Our move manager, Tiphanie, led us through the process and, due to complications with the conveyancing, was extremely flexible and arranged contingency options for us if the move has failed to complete on the day - no mean feat for a cross country move the week before Christmas! No question was too silly and Tiphanie really helped set our minds at ease while making such a big move with young kids. The guys on the day were great, professional and efficient. They took minor delays in good humour even at the end of a very long day.

    A lovely family business to deal with. The personal service you get from a family business is always better but this team are more than capable of big, complicated moves too. Highly recommended.

    Response:
    Thank you so much for your wonderful review Steve. We wish you and your family all the best for the future.
  • Sue Harris

    Croydon

    17/12/2020

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    Could not fault the team, they were well organised and efficient in spite of the unforeseen problems at my end of the car park gates being stuck shut and the lift not working. I would highly recommend Links and would certainly have no hesitation in using them again.

    Response:
    Thank you for your review Sue. We wish you and your family all the best.
  • Robert Wilson

    London South West

    11/12/2020

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    Good service, fast loading and unloading, lowest quote received and therefore great value for money.

    Response:
    Thank you for your review Robert, it is greatly appreciated. We wish you and your family all the best for the future.
  • Hazel Buckley

    Sutton

    11/11/2020

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    Lincoln and Tim were really friendly and couldn't do enough to help, within guidelines of course. Tiphanie kept us well informed on every move and was very understanding and helpful. All in all I would recommend Links.

    Response:
    Thank you Hazel for your lovely review. We wish you and your family all the best!
  • Clare Beeney

    Sutton

    7/11/2020

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    Best removal company I've used with really helpful and professional staff. They went above and beyond in helping my move run as smoothly as possible. I will definitely use their services again and highly recommend to everyone.

    Response:
    Thank you Clare for your lovely review. We wish you and your family all the best.
  • Emma

    Sutton

    1/09/2020

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    Links removals proved to be a fantastic choice.They arrived promtly,and provided a professional service from start to finish.Every member of the team was friendly and extremly helpfull.
    I would highly recommend them.

    Response:
    Thank you Emma for your review.We are so pleased you are happy with the service provided. We wish you and your family all the best in the future.
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    Areas Covered

    Croydon (CR), Sutton (SM), London South West (SW)

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