London House Removals

London House Removals

Superb
based on 14 reviews
member since April 2017
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Reviews & Ratings
Customer Reviews
  • Tim

    Kingston-Upon-Thames

    13/04/2024

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    Moving day was a nightmare as we didnt get our keys till 2.30. They packed and unloaded but didnt have time to assemble anything despite paying for this. They didnt line the stairs and caused mud up and down the house. Broke 2 wine glasses, a painting easel, a vase and the coffee table, bbq have scrapes and scuff marks. Overall not very professional at all. Would not recommend

    Response:
    We apologize for the inconvenience during your move. The key delay, beyond our control, caused miscommunication about timing. Despite being informed the keys would be ready in 10 minutes, the wait extended over two hours. The key waiver wasn't taken, and reluctance to cover waiting charges added to the issue. Our team, against their preference, unloaded outside due to the key delay, resulting in items getting wet. Furniture assembly you excluded to keep down removal costs that was explained to you. We aim to protect flooring, but any damage may have occurred during unloading in the rain. We're willing to address concerns with accompanying photos. One leg of child's painting easel was broken, and we're ready to compensate or replace it, no other damages reported/shared. Your feedback is invaluable, and we're committed to improving our services. If further assistance is needed, please reach out.
  • Florence Gouleau

    London South West

    16/02/2024

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    First class. From the lovely person taking my initial call to the experts who moved us on the day, I couldnt have had a better experience. As a first time mover, there was a lot of anxiety but they made me feel I was in good hands all throughout the process. They absolutely delivered !

  • Evelyn Mcmullan

    London South West

    13/02/2024

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    I found them very polite they didnt hang around they got on with the job loaded the van up with three piece suite that I needed moving at the other and my sister who was worried about having to help and he wouldnt of been able to put the furniture where she needed it to go And she was really happy with how it all went

  • Emma Jane Fowler

    Bromley

    28/01/2024

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    Fantastic service and team. All of my items were packed professionally and with care. Would highly recommend.

  • Felicity Spies

    London South East

    8/01/2024

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    They were very organised during the booking and seemed affordable. The problem was on the day.I paid for 3 guys from the start and only 2 arrived. They were over booked and the guys who did come were complaining about being exhausted from working such long hours.The owner and another man eventually turned up but only late in the afternoon.We managed to do the move on the day but it was rushed and stressful.Our things were literally just chucked in boxes (we paid for packing) and they dented several of our bigger furniture pieces from being careless.I would not book them again.

  • Sofiane Echhaibi

    Kingston-Upon-Thames

    24/12/2023

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    Good service thank you smooth move

  • Charlotte

    Bromley

    11/12/2023

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    Would not recommend to anyone! Movers moaned the entire time, their personal hygiene was awful, seemed to intentionally take their time and then requested more money. One even spat at my property. Avoid

  • Helen Gordon

    London South West

    11/06/2023

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    Fantastic company to deal with. Professional and courteous. Moving day went smoothly. Recommend.

  • Mahdi Nosrati Sahlan

    London South East

    29/03/2023

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    Great service, helpful and nice staff and all the required equipment was included.

  • Oliver Boorer

    London South West

    28/03/2023

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    Very polite and hard working team. Great value. Would use again.

  • Yasser Falah

    Bromley

    1/02/2023

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    Very good service, competitive price, and professional team. Highly recommended

  • Ann Keen

    London South East

    31/01/2023

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    Everyone tells you it is stressful, and it's true! But thank you to all at London House Removals you are amazing, so very helpful, professional and took great care, you helped me in every way possible to the packing the admin exceptional and great value for such an impressive customer service thank you all .

    Response:
    Thanks for taking time and leaving us great reveiw. We are very happy to serve you. You were very helpful, caring and cooperative throughout your move to storage and back to your new property. You looked after our teams during your moves.
  • Ingo Dierkschnieder

    London South West

    19/01/2023

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    Efficient and friendly removal service with a very competitive rate

    Response:
    Thank you very much for choosing London House Removals. We really appriciate that you spare a time and left a 5 star review for us. Thanks again.
  • Helen Lamond

    London South East

    14/07/2022

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    Fantastic service, much appreciated. Great communication and arrived on time.

    Response:
    Thank you very much for choosing London House Removals. We appreciate your cooperation and very helpful from start to the end. Once again thanks for all.
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