They worked hard, were pleasant and helpful. Nothing was too much trouble.
Excellent good service and no complaints. Furniture wrapped and moved with care.
First class service, professionally carried out with only very minor problems. Excellent value for money and would not hesitate in recommending them and using them again if required.
Great set of guys. Will use again. Thanks
They made our move so much less stressful, and gave us handy tips and advice. The 2 men were friendly and efficient and we would definitely recommend them.
The removal guys were very helpful & polite & didn't stop until everything was loaded & unloaded
Very professional throughout.
Removals guys stayed positive and upbeat over both days! They turned it from being a very stressful and upsetting time into being happy and stress free
Really friendly and helpful staff.
Quick but handled everything with care.
Originally all went well. The quote was really good and similar to the other companies. The 2 men that moved me were absolutely fantastic and very professional but had no trolley and they were inexperienced. I paid half as requested and balance at end. Then at end they gave me a bill for over £200 extra than the balance. I was stunned as this was never mentioned in all times spoken to man in charge (owner I think) He said it was some sort of VAT. The 2 men that moved me said he does this all the time. I had written quotes and nothing mentioned this VAT. BEWARE THE QUOTE THEY GIVE IS NOT WHAT THEY ASK YOU TO PAY ON COMPLETION . I refused as this was over £200 more than the other companies and had never been mentioned in any conversation or whenever I was checking the quote or indeed paid the half deposit and given the balance. I originally chose this company because over the phone they won me over, they seemed very genuine and they were a local company to me. I gave feedback to the manager after the move and had no response.
Booking the removal was straightforward and easy to do and telephone staff were pleasant to deal with, however, aspects of the service afterwards was not as I would expect from any firm.
The ‘10 free boxes’ offered as part of the quote, were previously used and some of which were unusable.
As part of the quote process, I had submitted specific requests such as dismount the TV and when I spoke with company before proceeding, I reiterated this and it was agreed that the staff would dismount the TV but they would not mount it at the new address, therefore, arrangements were made to re-mount the TV at the new address. I also discussed the large wardrobe which would need to be dismantled.
During the move, the moving staff and office staff complained that they were not aware of the TV and wardrobe needing to be dismantled and they left the TV in the old property. The TV was not moved and is still mounted at the old address.
Staff also complained that they had to make a couple of trips instead of one, however, had a large enough vehicle been used, they would only have needed to make a single journey.
Finally, the staff did not bring the boxes to the relevant rooms in the house on the day of the move in, they just left all boxes in the living room of the new address.
Based on the service received, I would not recommend this company.
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