Welcome to MSS Removals, we are a well-known and established removals and storage company in Merthyr Tydfil with over ten years’ experience in the removals industry. No distance can’t be covered and we can help people move their homes or businesses from Merthyr Tydfil to anywhere across the UK. We make every effort to ensure that your experience with us is as easy and straight forward as possible.
Originally all went well. The quote was really good and similar to the other companies. The 2 men that moved me were absolutely fantastic and very professional but had no trolley and they were inexperienced. I paid half as requested and balance at end. Then at end they gave me a bill for over £200 extra than the balance. I was stunned as this was never mentioned in all times spoken to man in charge (owner I think) He said it was some sort of VAT. The 2 men that moved me said he does this all the time. I had written quotes and nothing mentioned this VAT. BEWARE THE QUOTE THEY GIVE IS NOT WHAT THEY ASK YOU TO PAY ON COMPLETION . I refused as this was over £200 more than the other companies and had never been mentioned in any conversation or whenever I was checking the quote or indeed paid the half deposit and given the balance. I originally chose this company because over the phone they won me over, they seemed very genuine and they were a local company to me. I gave feedback to the manager after the move and had no response.
Booking the removal was straightforward and easy to do and telephone staff were pleasant to deal with, however, aspects of the service afterwards was not as I would expect from any firm.
The ‘10 free boxes’ offered as part of the quote, were previously used and some of which were unusable.
As part of the quote process, I had submitted specific requests such as dismount the TV and when I spoke with company before proceeding, I reiterated this and it was agreed that the staff would dismount the TV but they would not mount it at the new address, therefore, arrangements were made to re-mount the TV at the new address. I also discussed the large wardrobe which would need to be dismantled.
During the move, the moving staff and office staff complained that they were not aware of the TV and wardrobe needing to be dismantled and they left the TV in the old property. The TV was not moved and is still mounted at the old address.
Staff also complained that they had to make a couple of trips instead of one, however, had a large enough vehicle been used, they would only have needed to make a single journey.
Finally, the staff did not bring the boxes to the relevant rooms in the house on the day of the move in, they just left all boxes in the living room of the new address.
Based on the service received, I would not recommend this company.
We can offer you a free removals quotation online or over the phone for the domestic home move services that we offer. Our removals team take pride in providing a professional removals service to our clients. We can offer you that extra peace of mind because we have insurance for handling and transporting up to £25,000 and all our removals team members are fully insured, experienced and trained to handle your goods and belongings safely.
We offer a great low-cost solution to your storage needs. Whether you’re moving house and your next home isn’t ready, you’re renovating your home, relocating abroad or you need a place to store your car or caravan, we can help; with no long term fees or fuss, we are the storage solution for your needs.
Here at Merthyr Self Storage Removals, we want to be your one stop shop for all your storage and removals needs so we have an online shop where you can purchase your chair covers, tape, boxes, wrapping and packaging materials – whatever packaging you need we will have it for you, to make your move easier.