Merthyr Self Storage Removals

Merthyr Self Storage Removals

Merthyr Tydfil
Superb
based on 10 reviews
member since February 2014
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Overview

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Reviews & Ratings
Customer Reviews
  • Jan Ba Thein

    Swansea

    24/08/2019

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    They worked hard, were pleasant and helpful. Nothing was too much trouble.

  • Janet Sweetland

    Caerphilly

    26/12/2018

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    Excellent good service and no complaints. Furniture wrapped and moved with care.

    Response:
    Hi JanetWe are glad that you were satisfied with your move. Give us a call if you need anything in the future.Thanks
  • David Lewis

    Cardiff

    27/10/2018

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    First class service, professionally carried out with only very minor problems. Excellent value for money and would not hesitate in recommending them and using them again if required.

    Response:
    Hi David,Thanks for taking the time out to leave us a review, we appreciate your feedback and hope you enjoy your new home.
  • Tracey Rankine

    Newport

    6/10/2018

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    Great set of guys. Will use again. Thanks

    Response:
    Thank you Tracey!All the best moving into your new home.
  • Anne

    Cardiff

    1/09/2018

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    They made our move so much less stressful, and gave us handy tips and advice. The 2 men were friendly and efficient and we would definitely recommend them.

    Response:
    Hi Anne, We are glad to have assisted you with your house move. If you do consider moving anytime in the future please give us a call. All the best with your new house.
  • Irene Schroth

    Cwmbran

    29/07/2018

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    The removal guys were very helpful & polite & didn't stop until everything was loaded & unloaded

    Response:
    Hi Irene, we are glad that you enjoyed a pleasant experience moving home. Good luck with the new house.
  • Jennifer Colquhoun

    Cardiff

    28/12/2017

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    Very professional throughout.
    Removals guys stayed positive and upbeat over both days! They turned it from being a very stressful and upsetting time into being happy and stress free

    Response:
    Hi Jennifer,Thanks for your review. We wish you all the best for the future in your new home.Thanks!
  • Wayne Cole

    Kidwelly

    6/02/2018

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    Really friendly and helpful staff.
    Quick but handled everything with care.

    Response:
    Hi Wayne, we are glad that you are satisfied with your service. Please consider us in the future if you're thinking of moving.
  • Anonymous

    Cardiff

    22/07/2017

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    Originally all went well. The quote was really good and similar to the other companies. The 2 men that moved me were absolutely fantastic and very professional but had no trolley and they were inexperienced. I paid half as requested and balance at end. Then at end they gave me a bill for over £200 extra than the balance. I was stunned as this was never mentioned in all times spoken to man in charge (owner I think) He said it was some sort of VAT. The 2 men that moved me said he does this all the time. I had written quotes and nothing mentioned this VAT. BEWARE THE QUOTE THEY GIVE IS NOT WHAT THEY ASK YOU TO PAY ON COMPLETION . I refused as this was over £200 more than the other companies and had never been mentioned in any conversation or whenever I was checking the quote or indeed paid the half deposit and given the balance. I originally chose this company because over the phone they won me over, they seemed very genuine and they were a local company to me. I gave feedback to the manager after the move and had no response.

  • S Young

    Newport

    6/12/2017

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    Booking the removal was straightforward and easy to do and telephone staff were pleasant to deal with, however, aspects of the service afterwards was not as I would expect from any firm.
    The ‘10 free boxes’ offered as part of the quote, were previously used and some of which were unusable.
    As part of the quote process, I had submitted specific requests such as dismount the TV and when I spoke with company before proceeding, I reiterated this and it was agreed that the staff would dismount the TV but they would not mount it at the new address, therefore, arrangements were made to re-mount the TV at the new address. I also discussed the large wardrobe which would need to be dismantled.
    During the move, the moving staff and office staff complained that they were not aware of the TV and wardrobe needing to be dismantled and they left the TV in the old property. The TV was not moved and is still mounted at the old address.
    Staff also complained that they had to make a couple of trips instead of one, however, had a large enough vehicle been used, they would only have needed to make a single journey.
    Finally, the staff did not bring the boxes to the relevant rooms in the house on the day of the move in, they just left all boxes in the living room of the new address.
    Based on the service received, I would not recommend this company.

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