Move-Synergy

Move-Synergy

Uttoxeter
Great
based on 59 reviews
member since November 2014
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Reviews & Ratings
Customer Reviews
  • Taigh Hawkins

    Coventry

    28/06/2019

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    Helped us move half way across the country. Was quick and professional.

  • Hanna Daly

    Coventry

    7/06/2019

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    Can’t fault move synergy. Gerald was very helpful in the run up. His men that turned up to pack and move us were very efficient and patient with the long wait to get the keys. Would definitely recommend.

  • June Harrison

    Stafford

    6/06/2019

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    Great from start to finish
    Everything as should be
    Thanks

  • Anna Petrasova

    Nuneaton

    16/03/2019

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    Move synergy were an excellent choice for our moving day. Courteous, efficient (really really quick!), knowledgeable. I wouldn't hesitate to use them again.

  • Lewis Morrissey

    Derby

    18/02/2019

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    Great guys, Gerald was very helpful and efficient. The whole move including packing up the old house and loading the new one only took a couple of hours. Highly recommend.

  • Loretta Perry

    Birmingham

    15/02/2019

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    I cannot rate them highly enough. Unbelievably efficient. Exactly on time even though there was thick fog on the journey to my home. They used two purpose built vans for my move which they explained are easier to park and manoeuvre than the old style fairground vans
    The contents of my home where on the first van in two hours and the garden, workshop and motorcycle went on the second.
    It’s without doubt the most stressful time of my life but it was made so much easier because they were so efficient as well as stopping for a chat now and again.
    I give them a full 10/10

  • Robert Cressy

    Birmingham

    11/02/2019

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    The three young guys were respectful (of me and my belongings), careful (avoided damaging items and premises), hardworking and genial. Nothing was too much trouble for them. They packed and moved a sizeable amount of belongings both to storage and to the new home in one day and where necessary disassembled and reassembled items. I was overall very pleased with the company's performance.

  • Nicola Wootton

    West Midlanda

    1/02/2019

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    They took the stress outvof moving our goods have gone into storage but i know they are in safe hands.A very friendly and proffessional company

  • Lauren Wright

    Stafford

    21/12/2018

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    The movers were Very helpful during a stressful and long winded day. They were a pleasure to have around, calming efficient and professional.
    My booking was last minute and after being let down a number of times the company were a lifesaver.
    In the main office All was very quickly and smoothly handled, during a period of great stress they were helpful at all times and remained in contact from the initial booking day to moving day.
    Id recommend. Thanks!!

  • Ken Greason

    Nottingham

    20/12/2018

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    Fantastic team of movers. Well organised, efficient, and polite. Could not fault

  • Steve Brown

    Stafford

    14/12/2018

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    Excellent service with good communication and friendly professional staff

  • Anna Leigh

    Stafford

    1/11/2018

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    Very friendly and professional service and ensured the stress was removed from me. Highly recommend this removal company,

  • Helen Leedham

    Derby

    29/10/2018

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    The team were really helpful, even when I had to change the dates a couple of times. They explained everything about how the move would work on the day and the lads that did the move were a great bunch. Thanks

  • Emily Harrison

    Tamworth

    26/10/2018

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    They were absolutely brilliant from the start. From our first quote, dropping of boxes to the moving day itself they were very professional. The lads were also brilliant on the day they took all the stress out of a very big move for us. Would defiantly use again.

  • Debra Leivers

    Walsall

    15/10/2018

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    Paul and Joel were great. Courteous and friendly and worked so hard all day.
    Did multiple trips to new address and placed everything where it was needed.
    Nothing was too much trouble and no items list or damaged at all.
    Very impressed.

  • Jan Powell

    Bromsgrove

    12/10/2018

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    Excellent service. Stress free moving day due to experienced, well trained staff who carried out the work in a considerate and cheerful manner. Would highly recommend.

  • Alistair Leek

    Nottingham

    5/10/2018

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    Excellent all round service. Lads worked their socks off at both ends to make sure we were comfortable and happy.

  • Zoe Kelvie

    Birmingham

    11/09/2018

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    Swifly done with no fuss. All completed much quicker than we thought it would take!

  • Alison Conway

    Solihull

    23/08/2018

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    From initial contact to the day of the move the service was professional, friendly and nothing was too much trouble. A big thank you to Roisin for her helpfulness right from the start, it was this that made my mind up to go with Move-Synergy. Also a massive thank you to the guys on the day, Ant and his team were quick, efficient and careful with all my items. The wardrobe disassembly and reassembly was well worth it. I would recommend Move-Synergy to anyone wanting a reasonable priced but completely professional house move. I will be moving again in 12-24 months and I will use Move-Synergy again that is for sure. Thanks all!!

  • Maria Pearson

    Derby

    18/08/2018

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    Friendly, removal men that completed the move very quickly but with due care.

  • Jon-Paul Allso

    Derby

    15/08/2018

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    Great job from start to finish and great price to match

  • Barbara Randell

    Nottingham

    15/08/2018

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    Despite being the hottest day of the year, the men got on efficiently with the job.

  • Jervis Yovan

    West Bromwich

    15/08/2018

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    Very professional removal service. Highly recommend. Very friendly & organised & prompt with timing.

  • Terry Fisher

    Tamworth

    15/08/2018

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    Friendly and quick service. Very good.

  • Simon Payne

    Derby

    21/07/2018

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    Great Company to use, very friendly and helpful, Despite some poor reviews left by Customers I kept with my gut instinct after speaking with Roisin in the office and was glad I did. I have more removals still to action and will be using them again.

  • Andrew Crisafi

    Nottingham

    12/05/2018

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    Very pleasant and hard working chaps, did a good clean job, really happy with how it went.

  • Glenn Bourne

    Rugby

    29/04/2018

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    Great efficient stress free service with a smile. So glad they were there, as it’s amazing how much ‘stuff’ you accumulate over the years. Great price too!

  • Geraldine Goddard

    Derby

    21/04/2018

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    Great team who did a great job

    Response:
    Thank you Geraldine for your kind words and I'll pass it onto the crew.
  • Charlotte Burt

    Ilkeston

    7/04/2018

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    Fantastic. Made the move a smooth experience and the guys were great
    Would recommend to anyone

  • Carol Cotterill

    Nuneaton

    9/03/2018

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    Great service friendly and efficient

  • Reuven Spielman

    Leek

    8/02/2018

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    First class service.

  • Karen Wynn

    Derby

    19/12/2017

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    Excellent from beginning to end. Would definitely recommend

  • Aran Jones

    Stoke-On-Trent

    5/10/2017

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    This was a difficult move for us - my mother is disabled and can easily become distressed. Move-Synergy were excellent from start to finish - Roisin put my mother at ease during her visit before the move, and the two gentlemen who did the move for us dealt with my mother's nerves with cheerful and friendly patience. What could have been a very difficult day indeed for us was made as easy as possible, and I'm extremely grateful to everyone involved.

  • Terry Braithwaite

    Stoke-On-Trent

    13/09/2017

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    See my detailed review on their website. Thoroughly impressed, professional, polite, reasonable price and reliable. Not one item lost or damaged ...

  • Leigh Ball

    Swadlincote

    21/06/2017

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    The guys were exceptional. Really quick and stress free.

    Response:
    Thank you for your feedback Mr Ball and we will pass on your comments to your team leader Ant and crew.
  • Sukhchain Singh

    Nottingham

    5/04/2019

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    Very good if need to would use them again. In all the day of moving things my box wine and whiskey got broken. But the lads who came very polite and helpful. Thank you.

  • Gareth Bicknell

    Leamington Spa

    16/02/2019

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    Exellent customer service for setup. Crew turned up promptly on both days, and were cheerful, helpful, and efficient for a large family move. No damage to furniture. Would use again.

  • Paul Grant

    Walsall

    27/08/2018

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    Wasn’t the cheapest but wasn’t much in the other companies so reasonable price. Turned up on time and did all the dissemble and assembling quickly and was professional throughout.

  • Vicky Smart

    Birmingham

    21/07/2018

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    Brilliant service and lovely, hard working guys on both pack up and delivery days.

  • Julie Pritchard

    Swadlincote

    27/01/2018

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    Very satisfied with removal from old house to present property. Only thing was irritating asked for packing boxes several times so sourced ourselves until they eventually arrived. Would definitely use them again when we move from this rented property in 4 to 6 months time.

  • Sharanpreet Sidhu

    Nottingham

    26/01/2018

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    Was a smooth move overall. Move manager and moving men were very friendly and helpful. Did the job swiftly. No damage done to anything. Only one comment is that they did not move a few bits around the house which we had to do ourselves. But overall was a satisfactory move.

  • Helen Mcvay

    Uttoxeter

    17/10/2018

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    We were stressed as the moving date changed due to a problem with the bottom of the chain and worried that the removal company were losing money also having to pay up front before the house money is available adds to the stress but we can understand why this is done as some people do not pay for services given. On the whole quite satisfied and the removal men were helpful pleasant and worked hard.

  • Alison Noakes

    Solihull

    1/04/2019

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    Initial quotation and service was excellent. However, we didn't receive any boxes until 3 days prior to the move which made packing up an entire house in 3 days very stressful.
    Support on the move day was excellent...they worked really hard.
    However, when we asked for help to move an item of furniture after the move (which is part of the package) we initially received a reply giving us a day when they would arrive, this was then changed to the next day and then they didn't turn up, and stopped responding to messages. Two days annual leave wasted, waiting in for them to arrive. So, don't depend on this feature of the package.

  • Eva Moncaster

    Derby

    10/03/2018

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    The quotation side was well handled and ultimately the guys on the ground packing and then moving us on the day(s) were great however post move we had an issue regarding items that were taken away by Move Synergy in error and now 3 months later the issue has not been resolved satisfactorily and it seems Move Synergy have decided it is easier to ignore my contact regarding trying to resolve the issue than just deal with it which has perhaps left a disappointing aftertaste regarding the overall service, sadly

    Response:
    Dear Mrs Moncaster,Thank you very much for your feedback and we are pleased that overall your move went very well. We undertook a complete packing service and as you say the guys on the day were very good.Accidentally we left 4 of your own removal blankets on the back of our vehicle, as they were identical to the ones that we have (over 50 on each vehicle) this was merely a mistake. We did drop 4 off and we covered them in a mattress bag and left them outside. However it appears that these were taken from your drive (by the garage). As you are aware there was and still is an awful lot of building going on in the street.In order to conclude the matter I have ordered you 4 brand new removal blankets (at a cost of £11) that will be delivered directly from the supplier to your home.I hope that this resolves the matter in hand and that you and your family are settling into your new home.Kind regardsGerald
  • Eva Alos Melchor

    Birmingham

    15/08/2019

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    Very stressful moody attitude of removal men. We got there in the end.

  • Sergio Rutella

    Nottingham

    13/07/2019

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    We were asked to pay in full before the actual move. One of the staff members did not show up to remove our grand piano without giving any notice. We had to wait 2 additional days for them to finish the job, which is not acceptable. I had to email the manager to re-schedule. No compensation was offered. This is not how you are supposed to build trust and reputation with your customers.

  • Jessica Hazlehurst

    Birmingham

    17/10/2018

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    The service we received prior to our move was great and Gerald and Roisin were both really helpful.
    However, our moving day was a shambles. They were supposed to pack and load 70% the day before to allow us to get out on time but they only packed up the kitchen and disappeared after a couple of hours without loading anything. As a result on moving day we were supposed to be out by 1 but the vans didn't leave until 3.30 and they only got away then because we were helping to load/pack stuff. We have subsequently found out that they left quite a lot of stuff in the loft and didn't mention it which we have subsequently had to collect ourselves. When unpacking our boxes we found the packing of breakables to be poor and with insufficient packing material which caused quite a few breakages. In addition, lots of our contents were just put into the back of the lorry without being boxed so it is incredible there wasn't more damage. When they dismantled furniture the fixings weren't put with the right items making the reassembly problematic for a different team member. The team were all lovely and very happy to help but the service just wasn't what we expected. Sadly, I would not recommend.

  • Ian Underhill

    Stafford

    15/12/2017

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    They turned up with one Luton van driver and mate and a hire van with driver they threw most of my funiture on I had boxed all of my own items and they dropped boxses off the tail lift and smashed family photoes and frames . An occasional table and draws from a new bedroom chest was allowed to roll off . I have emailed my concernes but have had no reply . I do feel a bit guilty to complain because they where very polite and respectful .

  • Deborah Weightman

    Ripley

    1/02/2019

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    Started off well with lots of bodies and good organisation but that slid over the two days into not enough man-power and a slap-dash approach to packing.
    After the move their attitude and response to issues - damage and missing items - has been appalling.

  • Anne Buchanan

    Birmingham

    7/08/2018

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    Lots of damage which I told company about. They were supportive and asked for photos. Unfortunately I was unable to take these due to ill - health but the damage to one item was done prior to moving by a staff member who knew about it but disappeared before my arrival despite the item being clearly marked Fragile. Also, I was asked for payment before my goods would be unloaded which was precisely the reason I chose not to go with another company. I would not recommend them and my friends who were helping me were not happy. All in all, a big let down from a company who were not the cheapest either.

  • Casey Scarlett

    Stoke-On-Trent

    16/02/2019

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    Omg well where done start. First of all they sent the wrong van so only half of my things got transported the rest put to storage and assured that they will send it on another van. Well 2 months later I'm still waiting cant get hold of anyone even though I know the messages have been read as iphones say when messages have been opened. My daughter then tried and someone answered the phone immediately. I cant get any reply or any knowledge about where my stuff is so am currently in the process of taking legal action.

  • Marisa Ficca

    Leamington Spa

    21/12/2018

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    Terrible,rude. They made a mess! They didn't put again together fornitures and I lost something!!!
    This was international removal!
    Do not trust them!

  • Mandy Horton

    Rugeley

    13/11/2018

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    Too many problems to list,. Damaged, broken and lost possessions. The most distressing loss was a large black suitcase containing a lifetime of family and friends photos and albums . Irreplaceable.
    Insurance company have finally paid out today and we now hope to put it all behind us and enjoy our new home.

  • Hilary Howell

    Birmingham

    6/07/2018

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    Our attempts to claim and get compensation have as yet (4 months on not been satisfactorily addressed.
    Problems:
    Move not within an acceptable timescale. The most serious problem was that the move seriously overran the agreed and acceptable timescale. We completed at 1:00 on Thursday, the move was completed the following Tuesday.
    Packing was appalling with stuff broken, house plants put in amongst other things upside down.
    Items mixed in an unhealthy and unsatisfactory way: eg. food with cleaning products.
    Boxes poor quality and overfilled.
    Promises not met, eg. help to arrange boxes in the new house.
    Boxes very poorly marked, we are still trying to find things.
    I wouldn't want anyone to go through what we experienced.

  • Robert Ellison

    Nuneaton

    27/04/2018

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    This company should be avoided at all costs, what a nightmare. They arrived at 7.30 am three young Lads and there boss. We expected a large Removel van instead of the two small vans which they used to move our valued belongings. We had not long had new furniture which they loaded or should I say wedged into the van, this resulted in a lot of damage which we complained about while the van was still on our drive. From start to finish it took from 7.30 am until 8.30 pm for the ill-equipped and poorly trained young men, to complete the move. My husband joined in to help them or I'm sure it would have been hours later. We had paid for and expected a professional team to complete our move, which just didn't happen. Surely they must understand how stressful it is for the familys who put their trust in them?

  • Jo Brown

    Alcester

    19/04/2018

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    Do not use this company! Despite taking the additional insurance when I informed them of some damages they just stopped responding to my emails or calls. The movers used on the day were also terrible and we’ve even found other peoples belongings in our garage.

  • Carol Hawkesworth

    Stoke-On-Trent

    31/03/2018

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    I would not recommend this company. On moving day the van was not big enough so they crammed it to the doors and several items were damaged. Finally admitting defeat they fetched another van. One of the removal men said they would send someone to have a look at the damage. I am still waiting. Now I have finally unpacked everything a picture and a mirror are both damaged.

    Response:
    Dear Miss Hawkesworth, Thank you very much for your feedback and I have now investigated the matter in hand. 1.) the crew were loaded by 10am at your old property and then had to wait until 5:45pm to deliver your effects due to the fact that the people who were moving out of your new property had to multiple trips. 2.) This delay would have normally been subjected to key waiting charges of £50 per hour £400. However we had numerous jobs happening on that day in the area and rather than charge you extra as it was out of your control we utilised the crew for 7hours on other jobs. 3.) I note that you also undertook all of the packing of your own goods, and as your aware if we undertake the packing of pictures and mirror then this would have been done in a professional manner. Unfortunately if you have packed the items yourself then we can not check each box to make sure they are packed to our standard.I have tried to contact you directly however had no response in order to rectify this matter, can you please contact me and we will do our best to resolve the matter in hand.
  • Sarah Driscoll

    Derby

    2/03/2018

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    Horrendous experience- 2 months later and we are still finding things broken. We had removal men walk off the job half way through; we had to drive, load and unload the van ourselves and didn’t get all of our furniture until 3 days later!
    It took almost 2 months to get a refund. Beware- if you take out the extra insurance you must put down the value of your goods, otherwise they renege on that too! I would never recommend this company

    Response:
    Dear Mrs Driscoll, I am deeply sorry for the experience that you have had Move-Synergy and I have investigated the matter and I can only agree and there is no excuses. It was a real busy time of year and even though it was short notice we should have never of taken on your move as we over booked our resources and had no substitute or release valve for the poor weather conditions. I have looked into the matter with the insurance and it is clear that you didn't actually take out the additional insurance option and this is why the insurance company only paid out on a limited liability basis. I must also clarify that we compensated you for the full amount of your relocation minus the VAT. I am deeply sorry for the inconvenience to you and your family
  • Veronica Moir

    Halesowen

    4/02/2018

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    Please avoid this company, damage done to lots of items due to sloppiness.Cannot rate them as they were so bad.

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