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Move-Synergy

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Company Overview

We are a family relocation company offering our customers the benefit of our impeccable relocation service levels and attention to detail. We offer relocation services that are both comprehensive and personal, with the support of our home removal experts who are focused on listening and designing a relocation service around your requirements. We work hard to deliver what is important to our customers.

Areas Covered

Note: Coverage may vary for international and commercial moves
Since November 2014
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Reviews

  • Anna Leigh from Stafford on 1/11/2018

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    Very friendly and professional service and ensured the stress was removed from me. Highly recommend this removal company,

  • Helen Leedham from Derby on 29/10/2018

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    The team were really helpful, even when I had to change the dates a couple of times. They explained everything about how the move would work on the day and the lads that did the move were a great bunch. Thanks

  • Emily Harrison from Tamworth on 26/10/2018

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    They were absolutely brilliant from the start. From our first quote, dropping of boxes to the moving day itself they were very professional. The lads were also brilliant on the day they took all the stress out of a very big move for us. Would defiantly use again.

  • Debra Leivers from Walsall on 15/10/2018

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    Paul and Joel were great. Courteous and friendly and worked so hard all day.
    Did multiple trips to new address and placed everything where it was needed.
    Nothing was too much trouble and no items list or damaged at all.
    Very impressed.

  • Jan Powell from Bromsgrove on 12/10/2018

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    Excellent service. Stress free moving day due to experienced, well trained staff who carried out the work in a considerate and cheerful manner. Would highly recommend.

  • Alistair Leek from Nottingham on 5/10/2018

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    Excellent all round service. Lads worked their socks off at both ends to make sure we were comfortable and happy.

  • Zoe Kelvie from Birmingham on 11/09/2018

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    Swifly done with no fuss. All completed much quicker than we thought it would take!

  • Alison Conway from Solihull on 23/08/2018

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    From initial contact to the day of the move the service was professional, friendly and nothing was too much trouble. A big thank you to Roisin for her helpfulness right from the start, it was this that made my mind up to go with Move-Synergy. Also a massive thank you to the guys on the day, Ant and his team were quick, efficient and careful with all my items. The wardrobe disassembly and reassembly was well worth it. I would recommend Move-Synergy to anyone wanting a reasonable priced but completely professional house move. I will be moving again in 12-24 months and I will use Move-Synergy again that is for sure. Thanks all!!

  • Maria Pearson from Derby on 18/08/2018

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    Friendly, removal men that completed the move very quickly but with due care.

  • Jon-Paul Allso from Derby on 15/08/2018

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    Great job from start to finish and great price to match

  • Barbara Randell from Nottingham on 15/08/2018

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    Despite being the hottest day of the year, the men got on efficiently with the job.

  • Jervis Yovan from West Bromwich on 15/08/2018

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    Very professional removal service. Highly recommend. Very friendly & organised & prompt with timing.

  • Terry Fisher from Tamworth on 15/08/2018

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    Friendly and quick service. Very good.

  • Simon Payne from Derby on 21/07/2018

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    Great Company to use, very friendly and helpful, Despite some poor reviews left by Customers I kept with my gut instinct after speaking with Roisin in the office and was glad I did. I have more removals still to action and will be using them again.

  • Andrew Crisafi from Nottingham on 12/05/2018

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    Very pleasant and hard working chaps, did a good clean job, really happy with how it went.

  • Glenn Bourne from Rugby on 29/04/2018

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    Great efficient stress free service with a smile. So glad they were there, as it’s amazing how much ‘stuff’ you accumulate over the years. Great price too!

  • Geraldine Goddard from Derby on 21/04/2018

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    Great team who did a great job

    Gerald Baxter of Move-Synergy replied:
    Thank you Geraldine for your kind words and I'll pass it onto the crew.

  • Charlotte Burt from Ilkeston on 7/04/2018

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    Fantastic. Made the move a smooth experience and the guys were great
    Would recommend to anyone

  • Carol Cotterill from Nuneaton on 9/03/2018

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    Great service friendly and efficient

  • Reuven Spielman from Leek on 8/02/2018

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    First class service.

  • Karen Wynn from Derby on 19/12/2017

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    Excellent from beginning to end. Would definitely recommend

  • Aran Jones from Stoke-On-Trent on 5/10/2017

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    This was a difficult move for us - my mother is disabled and can easily become distressed. Move-Synergy were excellent from start to finish - Roisin put my mother at ease during her visit before the move, and the two gentlemen who did the move for us dealt with my mother's nerves with cheerful and friendly patience. What could have been a very difficult day indeed for us was made as easy as possible, and I'm extremely grateful to everyone involved.

  • Terry Braithwaite from Stoke-On-Trent on 13/09/2017

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    See my detailed review on their website. Thoroughly impressed, professional, polite, reasonable price and reliable. Not one item lost or damaged ...

  • Leigh Ball from Swadlincote on 21/06/2017

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    The guys were exceptional. Really quick and stress free.

    Gerald Baxter of Move-Synergy replied:
    Thank you for your feedback Mr Ball and we will pass on your comments to your team leader Ant and crew.

  • Paul Grant from Walsall on 27/08/2018

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    Wasn’t the cheapest but wasn’t much in the other companies so reasonable price. Turned up on time and did all the dissemble and assembling quickly and was professional throughout.

  • Vicky Smart from Birmingham on 21/07/2018

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    Brilliant service and lovely, hard working guys on both pack up and delivery days.

  • Julie Pritchard from Swadlincote on 27/01/2018

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    Very satisfied with removal from old house to present property. Only thing was irritating asked for packing boxes several times so sourced ourselves until they eventually arrived. Would definitely use them again when we move from this rented property in 4 to 6 months time.

  • Sharanpreet Sidhu from Nottingham on 26/01/2018

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    Was a smooth move overall. Move manager and moving men were very friendly and helpful. Did the job swiftly. No damage done to anything. Only one comment is that they did not move a few bits around the house which we had to do ourselves. But overall was a satisfactory move.

  • Helen Mcvay from Uttoxeter on 17/10/2018

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    We were stressed as the moving date changed due to a problem with the bottom of the chain and worried that the removal company were losing money also having to pay up front before the house money is available adds to the stress but we can understand why this is done as some people do not pay for services given. On the whole quite satisfied and the removal men were helpful pleasant and worked hard.

  • Eva Moncaster from Derby on 10/03/2018

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    The quotation side was well handled and ultimately the guys on the ground packing and then moving us on the day(s) were great however post move we had an issue regarding items that were taken away by Move Synergy in error and now 3 months later the issue has not been resolved satisfactorily and it seems Move Synergy have decided it is easier to ignore my contact regarding trying to resolve the issue than just deal with it which has perhaps left a disappointing aftertaste regarding the overall service, sadly

    Gerald Baxter of Move-Synergy replied:
    Dear Mrs Moncaster,Thank you very much for your feedback and we are pleased that overall your move went very well. We undertook a complete packing service and as you say the guys on the day were very good.Accidentally we left 4 of your own removal blankets on the back of our vehicle, as they were identical to the ones that we have (over 50 on each vehicle) this was merely a mistake. We did drop 4 off and we covered them in a mattress bag and left them outside. However it appears that these were taken from your drive (by the garage). As you are aware there was and still is an awful lot of building going on in the street.In order to conclude the matter I have ordered you 4 brand new removal blankets (at a cost of £11) that will be delivered directly from the supplier to your home.I hope that this resolves the matter in hand and that you and your family are settling into your new home.Kind regardsGerald

  • Jessica Hazlehurst from Birmingham on 17/10/2018

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    The service we received prior to our move was great and Gerald and Roisin were both really helpful.
    However, our moving day was a shambles. They were supposed to pack and load 70% the day before to allow us to get out on time but they only packed up the kitchen and disappeared after a couple of hours without loading anything. As a result on moving day we were supposed to be out by 1 but the vans didn't leave until 3.30 and they only got away then because we were helping to load/pack stuff. We have subsequently found out that they left quite a lot of stuff in the loft and didn't mention it which we have subsequently had to collect ourselves. When unpacking our boxes we found the packing of breakables to be poor and with insufficient packing material which caused quite a few breakages. In addition, lots of our contents were just put into the back of the lorry without being boxed so it is incredible there wasn't more damage. When they dismantled furniture the fixings weren't put with the right items making the reassembly problematic for a different team member. The team were all lovely and very happy to help but the service just wasn't what we expected. Sadly, I would not recommend.

  • Ian Underhill from Stafford on 15/12/2017

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    They turned up with one Luton van driver and mate and a hire van with driver they threw most of my funiture on I had boxed all of my own items and they dropped boxses off the tail lift and smashed family photoes and frames . An occasional table and draws from a new bedroom chest was allowed to roll off . I have emailed my concernes but have had no reply . I do feel a bit guilty to complain because they where very polite and respectful .

  • Anne Buchanan from Birmingham on 7/08/2018

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    Lots of damage which I told company about. They were supportive and asked for photos. Unfortunately I was unable to take these due to ill - health but the damage to one item was done prior to moving by a staff member who knew about it but disappeared before my arrival despite the item being clearly marked Fragile. Also, I was asked for payment before my goods would be unloaded which was precisely the reason I chose not to go with another company. I would not recommend them and my friends who were helping me were not happy. All in all, a big let down from a company who were not the cheapest either.

  • Mandy Horton from Rugeley on 13/11/2018

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    Too many problems to list,. Damaged, broken and lost possessions. The most distressing loss was a large black suitcase containing a lifetime of family and friends photos and albums . Irreplaceable.

    Insurance company have finally paid out today and we now hope to put it all behind us and enjoy our new home.

  • Hilary Howell from Birmingham on 6/07/2018

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    Our attempts to claim and get compensation have as yet (4 months on not been satisfactorily addressed.

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    Move not within an acceptable timescale. The most serious problem was that the move seriously overran the agreed and acceptable timescale. We completed at 1:00 on Thursday, the move was completed the following Tuesday.
    Packing was appalling with stuff broken, house plants put in amongst other things upside down.
    Items mixed in an unhealthy and unsatisfactory way: eg. food with cleaning products.
    Boxes poor quality and overfilled.
    Promises not met, eg. help to arrange boxes in the new house.
    Boxes very poorly marked, we are still trying to find things.

    I wouldn't want anyone to go through what we experienced.

  • Robert Ellison from Nuneaton on 27/04/2018

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    This company should be avoided at all costs, what a nightmare. They arrived at 7.30 am three young Lads and there boss. We expected a large Removel van instead of the two small vans which they used to move our valued belongings. We had not long had new furniture which they loaded or should I say wedged into the van, this resulted in a lot of damage which we complained about while the van was still on our drive. From start to finish it took from 7.30 am until 8.30 pm for the ill-equipped and poorly trained young men, to complete the move. My husband joined in to help them or I'm sure it would have been hours later. We had paid for and expected a professional team to complete our move, which just didn't happen. Surely they must understand how stressful it is for the familys who put their trust in them?

  • Jo Brown from Alcester on 19/04/2018

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    Do not use this company! Despite taking the additional insurance when I informed them of some damages they just stopped responding to my emails or calls. The movers used on the day were also terrible and we’ve even found other peoples belongings in our garage.

  • Carol Hawkesworth from Stoke-On-Trent on 31/03/2018

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    I would not recommend this company. On moving day the van was not big enough so they crammed it to the doors and several items were damaged. Finally admitting defeat they fetched another van. One of the removal men said they would send someone to have a look at the damage. I am still waiting. Now I have finally unpacked everything a picture and a mirror are both damaged.

    Gerald Baxter of Move-Synergy replied:
    Dear Miss Hawkesworth, Thank you very much for your feedback and I have now investigated the matter in hand. 1.) the crew were loaded by 10am at your old property and then had to wait until 5:45pm to deliver your effects due to the fact that the people who were moving out of your new property had to multiple trips. 2.) This delay would have normally been subjected to key waiting charges of £50 per hour £400. However we had numerous jobs happening on that day in the area and rather than charge you extra as it was out of your control we utilised the crew for 7hours on other jobs. 3.) I note that you also undertook all of the packing of your own goods, and as your aware if we undertake the packing of pictures and mirror then this would have been done in a professional manner. Unfortunately if you have packed the items yourself then we can not check each box to make sure they are packed to our standard.I have tried to contact you directly however had no response in order to rectify this matter, can you please contact me and we will do our best to resolve the matter in hand.

  • Sarah Driscoll from Derby on 2/03/2018

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    Horrendous experience- 2 months later and we are still finding things broken. We had removal men walk off the job half way through; we had to drive, load and unload the van ourselves and didn’t get all of our furniture until 3 days later!
    It took almost 2 months to get a refund. Beware- if you take out the extra insurance you must put down the value of your goods, otherwise they renege on that too! I would never recommend this company

    Gerald Baxter of Move-Synergy replied:
    Dear Mrs Driscoll, I am deeply sorry for the experience that you have had Move-Synergy and I have investigated the matter and I can only agree and there is no excuses. It was a real busy time of year and even though it was short notice we should have never of taken on your move as we over booked our resources and had no substitute or release valve for the poor weather conditions. I have looked into the matter with the insurance and it is clear that you didn't actually take out the additional insurance option and this is why the insurance company only paid out on a limited liability basis. I must also clarify that we compensated you for the full amount of your relocation minus the VAT. I am deeply sorry for the inconvenience to you and your family

  • Veronica Moir from Halesowen on 4/02/2018

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    Please avoid this company, damage done to lots of items due to sloppiness.Cannot rate them as they were so bad.

    More Information

    Home Removals

    Here at Move-Synergy, our philosophy is to work with you to create a moving package that meets your needs. Moving house in an adventure and we work hard to ensure that your new adventure is seamless and your expectations are met and exceeded in every aspect of your house moving experience. If you’re moving down the street, across town or somewhere else in the UK, we can help.

    Storage

    Here at Move-Synergy, we have two secure storage facilities that can store a wide range of goods for you. These storage facilities are based in London and the Midlands and can safely store large and bulky items as well as delicate valuables and antiques. Our secure storage facilities are covered by 24hr CCTV and connected to an emergency fire system so you know your items are safe with us.

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