Fantastic service - the team worked really hard, were very polite, and took great care of our belongings. We have moved many times around London and this is by far the best company we have ever used. I have absolutely no hesitation recommending them - thanks to everyone that made what could have been a very stressful day go so easily.
A super professional moving company with efficient and polite staff and a very cost-effective operation. I highly recommend this company, Movivan to all interested parties.
Brilliant team who arrived at 8:00 and did not leave till 18:30. Professional, courteous and efficient - both the removals team and back office support. No complaints whatsoever. Would thoroughly recommend.
Service was fine. All good.
Efficient, helpful and nice guys on the day.
Very good and professional service. I was a bit apprehensive as they were a lot cheaper than the others but I was left impressed by their exceptional service!! Thoroughly recommend them!!!
Perfect service. They arrived on time and were very careful and thorough with my furniture and boxes.
My special thanks to Ilian for the initial details and contract, Ivan for changing the time of move and confirmation and to Dimitar and Kaloyan for the move itself.
Can't recommend you enough!
Great service, perfect timing, good price. These guys made removal less stressful, pleased with them.
Very quick to step in and move us after our first option cancelled at short notice. Quick and efficient
I would recommend Moviivan to everyone they were on time handled everything very professional
The guys never stopped until the last piece of furniture was loaded
I must say that the guys were very nice and polite value for money
Worth 5 stares
I was very happy with the service from Movivan. They moved me out of a large house in Stoke Newington to a flat in the area. The guys were considerate, friendly and polite and worked incredibly hard. They took great care of everything (even my really old rubbishy furniture) and wrapped it all carefully. I thought the price was very reasonable too. I would not hesitate to recommend them. I had read horror stories about some removal companies but I was really pleasantly suprised. I would use the company again in a heartbeat. Alison
Friendly, efficient, punctual and polite. They got the job done with time to spare for an excellent rate. Everything was professionally secured and handled and disassembled/reassembled for me. I highly recommend this company.
The team at movivan were great .From the booking process to the moving date there customer service and professional attitude in our process to move house was excellent.The removal men who assistant us on our move were hard working and nothing stopped them from getting the job done.Would highly recommend them to anyone .
These men worked so hard, I was living on the 3rd floor with no lift & some heavy furniture, & the made it look effortless, they were very competitive on price, would definitely recommend them
Absolutely 5 stars. They were the first company to contact us and were very human and with the most reasonable price. We waited to get quotes from other companies before deciding but Movivan were by far the best at communicating and best value for money. On the day the two men who arrived clearly knew what they were doing and no box was too heavy and none of our furniture was mistreated. The van was huge (3.5tonne Luton van) and even our full glass display cabinet (that I was worried would break in transit) was well stored and safely moved from our old place to the new. Very trustworthy and professional service. 5/5 stars.
Efficient and reliable, very courteous and on time the day of the moving. No damage left
Value for money, professional removal services, will use them again!
Very pleasant and professional, they even shrink wrapped my mattress. Well organised. Will use them again.
Excellent, professional service throughout the whole process. We had a lot of stuff but the guys were careful, considerate and made it all look relatively easy. We’d highly recommend this company.
Originally we weren’t going to use movers but Movivan was really good value for money so we went ahead. They were amazing. The men were so quick and professional. It was such a smooth easy experience because of their help which says a lot for a move. Would highly recommend.
An absolutely fantastic company who finds ways to make your move easy and stress less.
The removal team were fast efficient and friendly.
I would definitely use them again.
We had a pretty complicated moving day, moving between 2 apartments and sending many furniture and packed items to storage some 90 miles away. The 4 men who moved us were really great, hard working and cheerful and came up with solutions to problems we encountered on the day. I thoroughly recommend them.
Excellent professional service guys arrived on time.
We are extremely happy with Movivan company to move my family to Brighton within short period of time. Ivan, visited 3 days before our move gave us free home survey and he was very polite and pleasant to speak with the price was reasonable and everything was explained in details. They staff came on time and were friendly. It took them all day to do it and they finished late around 11am, but did not stop for a second. There was no damages and everything was delivered as it was before the move. It was a stress free experience.
Moving from London to Cornwall, the guys worked very hard on what was a long drive and long day. They started the day before, on moving day arrived at 8am and worked through the day until 1am. Can't fault their effort and everything arrived safely in the condition it left. Would be happy to recommend them,
These gents were brilliant both packing up the house and on moving day.
They even went the extra mile helping me hang the TV on the wall and fixing my washing leak in the new place.
Fantastic! I would highly recommend them. They made a stressful day easy! They couldn’t have done any more. Really pleased with how effortless moving day went. Thank you!
I would like to say a thank you to Movivan because they came prepared and got everything out my house quickly and efficiently and they asked questions and was polite and got the stuff in the new house even quicker! Value for money yes, fast and efficient yes, polite/manners yes!!! Thank you for making my move easy and stress free
Good service and professional.
The two men who came were incredibly efficient, really friendly and helpful. Did quite a big job in a great turnaround time. The Sales Team offered a good price for packing and moving inclusively. I didn't receive a confirmation call before the moving day so I had to follow up to check we were booked in, but other than that, would definitely use again.
The team who came to help us move were hard working and flexible. Unfortunately due to a previous job overrunning they were about 1:30 behind schedule which meant it was 9pm before we finished.
Overall I was very happy with the service and the competitive
Efficient and careful movers. Easy to deal with before and during the move. I would use again.
On time without fuss helped to dismantle bed.
Efficient, careful and great value for money. Would highly recommend.
The guys from Movivan were brilliant! They packed the van in London and unloaded my belongings in rural Wales - it was a heatwave and they worked so hard to get the job done. No breakages, friendly, really efficient. I'm happy to recommend. Thank you Movivan team.
They were professional, helpful, polite and efficient. I even left something in their van and they brought it back to my flat free of charge. Couldn't recommend more.
The packing and moving took longer than the team anticipated, but the Movivan team found extra bodies to help and did everything they could to make it happen.
Communication on the day itself could have been a little better (particularly regarding the delay), but the team were extremely courteous and friendly throughout.
No items were lost in the move and we just had a couple of very minor glassware breakages.
I would definitely recommend Movivan and would use them again in future.
Movivan got the job because they were the most proactive in responding to my quote request - they were the only ones who actually came round to the house. They were competitive price wise. On the day service was fine - just a bit rushed at the end as they had to make a second trip and it got to after 6pm so they were in a hurry to finish, which meant some boxes being deposited in the wrong room (downstairs rather than upstairs etc.)
Ivan was really courteous when doing the initial quote at our flat. We really trusted him and that was a large part of why we picked his company. Although he wasn't involved in moving day he did phone in to check how his movers were doing. The movers were quite slow but got the job done and we weren't on a set time scale so it didn't really matter. I'd definitely recommend this company, although I forgot that they didn't add VAT to the quote so was a little surprised when the bill was higher than I thought at the end of the day.
The people who arrived were on time and very polite, but they didn’t work in a logical way and were slower packing than anticipated, so we had to pay for extra time. They were booked at short notice though and fulfilled the function required.
They did a fantastic job and everything went smoothly. I would reccomend this company to everyone.
The sales person reviewed quote was professional and friendly. The quote provided was good value for money. The quote was fixed and there was no funny business. The movers who came on the day did a fair job and were professional. There were a few issues though (1) The mover dropped one of my transformers and it got damaged from inside. (2) They could not disassemble by sofa even though they tried. So I had to get another mover to do it for me which they managed to do in 10 mins. It cost me an extra 250 pounds. (3) The boxes were not put in appropriate rooms.
The worst part though is when I reported these issues to the company, haven't heard a reply back which was tone deaf. Overall I think my experience was not too bad, not too good.
On the day, they were generally quite good. But, they packed things into the wrong boxes knowingly without telling me.They were helpful, flexible and did what they asked, they were well mannered.When they sent staff to collect boxes, they continually rang the bell an unreasonably long time. When I pointed this out, I could not see that they took feedback on board.
They arrived 2 1/2 hours late after not booking us in when we paid a deposit and had a booking confirmation. They raced around to get it sorted and gave us £75 off the bill.
Booked Movivan for a packing and moving service after having an in-person survey and quote. Packing team didn't bring enough boxes (despite the survey) so they couldn't finish half the packing. We went through what was staying in the house with the guys packing on the first day. Even though one of the same guys was there for the move they still loaded up a large chest of drawers we'd said was staying. As a result two boxes and some other items couldn't fit on the van and we were left to go back and get these ourselves. Then found items of ours (some shelves) left out by the bins at our new place. Also found brackets for other shelves bent so we're now having difficulty putting those back up. Not at all impressed with Movivan's service.
Movers were too slow and took 3 or more hours longer than expected. My husband and I ended up doing all of the packing ourselves.
Up to the day they were great. However on the day, first the people were early, then complained about the stuff, basically refused to leave their van and my family had to bring everything down. Did not want to pack the van fully, as there was alot of extra space, when they got to the house they just unloaded the van and expected us to carry everything in. Around 15 min before they were meant to leave, they demanded the money while I was moving. When I told them to work to the time they went back to the truck and started demanding money from my wife. When I got back to the truck around 5 min before they were meant to leave they were standing next to the truck with my tv still in the truck and they were refusing to take it out until I paid them. At that point I was undecided to call their boss or the police. They finally agreed to remove it and I paid them. Then they left. I might have just been unlucky but literally the worse move ever.
They transported my 50" TV and I did not notice it was broken until 14 days later as I was working and trying to set up the house all by myself. I did not have an aerial cord so on the 13th day after my move when I turned it on. It had sound but the screen had been damaged and it was in two distinct places like it had not been packed properly.
When I contacted the company they denied moving it, they said it was not on the list and that they can only claim on insurance if they are notified in 7 days. In other words even though they broke it they are not offering any compensation and even suggested that I was making the whole thing up.
Great removal guys, but we were promised 3 people and got only two. So the move took ages, when we contacted customer service about this they were terrible.
Turned up an hour and a half late removal men were very helpful and very good but the office staff was not good. Didn’t even apologise for being late!!
I booked the removals company to move my house contents into a storage unit. I received a call from the storage unit later that day to say the men hadnt closed the unit and there were items including a mattress hanging out. This was totally unacceptable. No care was taken with my possessions. I called the company to complain and sent photos but they were very unhelpful. I regret using this company and would advise anyone in future not to use them.
We were never asked to provide them with an inventory list in the start and/or never had a surveyor visited our place to see the list of items that had to be moved.
I paid for 4 hours of their service and on the day, the guys were not happy to see the items needed to be moved and said that they were not being told of these items. We did not have massive things anyways, they only moved what they could fit in their Luton van, finished the job in 3 hours and 10 minutes and left while I had to personally move other things later. They should have worked for another 50 minutes that they were already paid for, our move address was less than 5 minutes drive but they did not care.
Very enthusiastic to secure the business but a disappointment on the day. The guys worked hard but were clumsy. We had furniture damaged in transit (items clearly not protected and bashed/scratched against each other) and were then told we were making it up. When I asked to make a claim I was told that they didn’t want to go through insurers as it would increase their premium. A small amount of compensation was given instead but no where near enough given cost of service and damage to a number of items. Would not recommend and would definitely not use again.
Terrible experience! I’ve moved 9 times in my life , and this moving company is unprofessional and even dodgy .
0 care for customers items.
-They were not equiped with a trolley so they took for ever to load/unload
- The movers barely spoke English
- they didn’t want to label our boxes
- they didn’t fill even half of each boxes . That’s why they used a lot more than planned .
- they packed things nobody else packs without asking (eg: toiletries bag, wet towel etc)
- they packed things we told them not to pack
- they pack stuff with water from the bathroom which leaked in the boxes (eg:showed gel )
- they packed clothes with lamps and other items that were not related at all
- they trough some small items in the truck without packing them
-they were also supposed to pack fragile large items with bubble wrap which they didn’t do etc.
They damaged a few items and when I complained to their manager Ivan he said I didn’t declare the value of the goods so he ll only give me more than £40 and that I should be happy because his guys were hardworking . I wouldn’t advise anyone to use this company .
The team were one hour late yet no one called to let me know. I had to keep calling for update on the day. Language was a big barrier, the guys raised their shoulders to everything I said like we don’t understand what you’re saying. Lastly, I was never told that if I don’t pay cash, I’m gonna have to pay £20 more as VAT. I was forced to drive to an ATM to withdraw cash before my items were unloaded from the van. The manager was not helpful at all as I had to call him to talk about the cash payment misunderstanding. I will never use them again neither will I recommend them to anyone.
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