My Safe Removals Ltd

My Safe Removals

London
Superb
based on 44 reviews
member since September 2018
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Reviews & Ratings
Customer Reviews
  • Greg

    Hertford

    14/09/2021

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    Professional, time keeping, friendly staff.Surprised by quality of service - from being patient to get everything arranged to moving day - all went nice, smooth without any little problem.

  • Kathryn Kashif

    Ilford

    11/09/2021

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    efficient and professional service. competent staff.

  • Ana Oliveira

    London

    28/08/2021

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    Lukasz and Godfrey were absolutely amazing, polite, accommodating and going the extra mile for us in a very hard day. We can't thank them enough or recommend them highly enough.

  • Paul

    London

    23/08/2021

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    Great movers, very helpful and hardworking

  • Joao Abreu

    London

    31/07/2021

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    Very professional and helpful!

  • David Rowand

    London

    28/07/2021

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    They were fantastic. The move couldn't have gone any smoother. everything was loaded perfectly arrived ok and they put everything in the correct rooms.

  • Katie

    London

    14/07/2021

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    I would highly recommend. Great communication, time keeping and friendly, efficient movers.

  • Ismet Munir

    London

    9/07/2021

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    Excellent from start to finish. Professional and efficient. Engaged with me throughout the process. Very courteous. Made a stressful process so much easier to deal with. Highly recommended.

  • Nik

    Pinner

    8/05/2021

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    Arrived on time and did everything as they should. Fast and efficient I didn't have any damaged furniture. Polite and kind throughput. Really recommend them.

  • Susan Hayter

    London

    8/04/2021

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    The team were absolutely fantastic turned up on time was able to remove the furniture no breakages would recommend

  • Chloe Ives

    London

    29/01/2021

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    Great service - responsive, polite and efficient.

  • Marta

    London

    10/01/2021

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    Very professional, responsive, responsible, and polite service.

  • Neil Miles

    London

    12/11/2020

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    Arrived early and worked hard all dayNothing was too much trouble and were very friendly and polite.
    Would recommend to anyone.

  • Louise Felton

    London

    16/06/2020

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    Really polite and helpful crew. Great customer service. The job was bigger than first estimated but they were still so accommodating and reasonable with price. Would 100% recommend!

  • Joao Mendes

    London

    25/04/2020

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    They were perfect! Helpful, fast and very nice to deal with. I cannot thank them enough for helping us out of this bind in such challenging times!

  • Lucy Craig

    St. Albans

    6/04/2020

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    The two gentlemen that helped me move (well moved me)
    Were great very friendly very professional and worked really hard.
    Making a day that can be very stressful stress free.
    I would highly recommend

    Response:
    Dear Lucy, Thank you for your comments. We are glad to hear that you are happy with the service received. Our aim is to provide a safe and stress-free removal service under any circumstances.
  • Michael

    London

    16/01/2020

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    Extremely helpful and flexible! The moving was made very easy thank to them! I’m definitely MySafeRemoval again.

    Response:
    Dear Michael, Thank you for your review. We offer as much comprehensive service as needed to make the removal easy experience for our customers. We are glad to hear it worked out this way for you.
  • Brandon Hughes

    London

    3/01/2020

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    We can't be happier with the service and value from MySafeRemovals for our move in December 2019. Our communication with Michal at the main office was easy and very clear, and the two movers, Adrian and Patrick were simply amazing. Both were super professional, very industrious and really friendly. MySafeRemovals took all the stress out of our move and we couldn't have been happier with their service from start to finish. You guys have done amazing work, we couldn't recommend them highly enough.

  • Louise Mc Govern

    London

    14/11/2019

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    Very professional. Well organised and nice guys. Michal is great.

  • Janine Cresswell

    London

    13/11/2019

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    Most probably the best company I’ve used in terms of moving house and packing up my kitchen. The team was excellent, friendly and efficient. Would highly recommend them to any of friends. Thanks for your hard work Safe Removals. Janine

    Response:
    Thank you very much for reviewing our work. We are happy to hear that our service met your expectations. As we are specialising on house removal in London and across the country our crews gain a lot of specific training and experience that is later used to provide the high quality service.
  • Jihyun Hwang

    London

    20/09/2019

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    Great experience for my second moving in London. They are professional, polite and friendly. Really recommend it.

  • Asher Javed

    Harrow

    12/08/2019

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    Really good and excellent people came to help us and made our move so smoothly.

  • Angela

    Barnet

    7/08/2019

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    Excellent service, prompt and efficient and good price. Would definitely recommend using them. Very pleased we chose this company.

    Response:
    We're glad that you're happy with the service provided. This is our main goal once the job is being contracted. We offer a wide range of services, including packing, dismantling and reassembling as well as the storage services. No house move is too big or too small for us.
  • Martyn Carter

    Enfield

    17/07/2019

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    The removal men were very careful and responded well to all special requests. I would definitely recommend them.

  • Alina Piciorea

    London

    2/07/2019

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    The team was great, super efficient and flexible in working hours. Felt like we had family helping out. They even helped with unpacking the kitchen and living room items. The job was longer than we thought but the extra time was decently priced and worth every penny. Highly recommend this Polish company. Thank you once again!

  • Tony Lu

    London

    26/05/2019

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    Everything went as expected. No hassle, all smooth and efficient service. I would use again and would recommend to anyone.

    Response:
    Thank you very much for reviewing our work. In My Safe Removals Ltd we are specializing in domestic removals and are the experts on all types of a house or flat moves - local and long-distance.
  • Joel Smith

    London

    5/05/2019

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    Couldn't have asked for more. Easily contactable, helpfully flexible based on my inventory needing to be moved, arrived on the dot of when expected and then a very caring, professional and respectful approach to packing up my belongings and moving them across the country. Great service and team. Fully recommended!

  • Katie Carey

    London

    29/03/2019

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    Fantastic service. Efficient, professional, and very well skilled. The guy took my bed apart and put it back together in a matter of minutes. Absolutely incredible. Thanks so much. Katie

  • James Parry

    London

    16/03/2019

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    Excellent service. Friendly and helpful staff who were very careful with our belongings. Very professional approach. Very good value compared to competitors. Would highly recommend and will be using them again.

    Response:
    Thank you for your review. In My Safe Removals Ltd we treat every customer individually. We specialize in domestic removals (house or flat removals) and there is no job too small or too big for us.
  • Naomi Harris

    London

    7/01/2019

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    Great communications throughout the whole process, My safe removals delivered the boxes ahead of the move at a time convenient for us. On the day the guys were professional, hardworking and fun.
    Even though the move took longer than expected, the team stayed upbeat and really made the day more enjoyable (as moves go!)

  • Ivy Wang

    London

    1/01/2019

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    Great service and so helpful, would recommend!

  • Chris Fake

    Waltham Abbey

    13/12/2018

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    Very friendly, on time and hard working team. I would recommend them for anyone moving. Especially recommend their packing service.

    Response:
    Thank you for your review. My Safe Removals offer a comprehensive service including packing, dismantling and reassembling as well as storage if needed. We also supply packing materials and have very competitive prices for all of the packaging.
  • Michael Kelleher

    London

    13/12/2018

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    Great service and friendly staff who worked really hard all day. Would definitely use them again.

  • Lindsay Smith

    London

    14/10/2018

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    Michal and team were careful and efficient at each stage in the process, from initial email communications, through on site evaluation and quotation, through to moving day. Their quote was extremely competitive for a quality service.

    Response:
    Thank you very much for your review. In My Safe Removals, we take a great care of every aspect of the removal process. Our target is to make our customers feel safe during their house removal which by its nature tends to be a stressful experience. We aim to deliver the assurance that our clients receive a top quality service at a reasonable price. I'm glad to hear that we managed to deliver a positive experience during your removal.
  • Panos Vrahiotis

    London

    14/09/2021

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    We moved from our 3rd floor flat and required assistance with packing our kitchen items. I received a comprehensive quote based on our requirements and there was someone at hand to respond to any questions I had prior to the move. On the day, the team were very polite and efficient. Id recommend such a service to anyone whos looking for a hassle free move. Thank you once again!

  • Vijay Vaishampayan

    Harrow

    7/07/2021

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    Very good company and right from the quotation to completing the move, Safe Removal were professional, safety conscious. Very helpful and friendly staff.

  • Imogen

    London

    6/07/2021

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    They were great! So fast on the day and good value for money. Bit confusing setting it up and spoke to a number of different people but now weve used them once I will definitely recommend them to everyone!

  • Rebecca

    419 Wick Lane

    14/08/2020

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    We were happy with their service. The men were direct and had a very hard work ethic. Would recommend.

  • Nivedita

    Northwood

    7/03/2020

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    Very efficient & well mannered moving team.

  • Deborah Sanders

    London

    23/02/2020

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    Timely, friendly and professional

  • Gerard Crichlow

    London

    29/12/2020

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    I originally went with Crispins but they cancelled on me a few days before my move because of Corona Virus concerns. My Safe Removals were prompt, on time and sent packing boxes ahead of time right away. On the day the service was quick and easy.

  • Christine Williams

    Waltham Cross

    12/12/2020

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    They were a bit late but kept me informed. Both guys very pleasant and helpful. My belongings are still in storage so can’t comment on the unloading. Cost of move a bit pricey.

  • Cristian Anton

    London

    16/07/2021

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    The movers themselves were good, but the management was unclear about offers and extremely defensive when I flagged potential damage to an appliance. I ended up paying more because of their lack of communication and inflexibility, so a mixed experience overall.

    Response:
    Thank you for your feedback. In regards to the cash discount, which you wanted to use while paying via bank transfer, here is the message about the cash discount that was emailed to you before you decided to book our services: "To use the cash discounted price, we would ask you to pay around 30% of the cash price electronically (transfer or card payment) as a deposit and the remaining balance has to be paid in cash at the end of the removal day."Regarding the claim for the damaged washing machine water pump, we arranged the expertise on this and proposed, that we will cover the cost of the engineer callout together with the cost of the repair if it will be decided that we damaged the pump, you will pay if it will be decided that we didn't damage it or we will pay 50% if the outcome will be "it could happen during the move". We do not agree with this being an extremely defensive approach to the matter. In My Safe Removals we pride ourselves for taking full responsibility for any damage that was clearly done during the removal. While serving around 700 removals every year, we receive few claims per year and we always refund them in a very fair way.
  • Anzareen Chaudhury

    London

    10/08/2020

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    They had a shortage of boxes which resulted in my family members having to store some of the remaining stuff.

    Response:
    Dear Anzareen, Thank you for reviewing our work. For your removal, we supplied and used more boxes than you asked for. As you were not present in the flat prior to, nor during the removal, we had no chance to see the job beforehand and make our own, professional judgement about the materials needed to complete the job. Therefore we had to rely on your assessment, in which - unfortunately - the number of boxes was underestimated. We always carry a few extra boxes in the van but most importantly we do quite detailed research about every job size and the customer needs so we can be fully prepared to meet them.
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