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National Moves

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Company Overview

With years of experience in the industry, National Moves is a highly-professional and reliable removal company based in London. As experience is key, we only hire industry professionals with a minimum of 3 years experience ensuring that your relocation is as efficient and smooth as possible. We understand how stressful moving can be and so our aim is to take the pressure off of every customer, completing the hard work so that you don’t have to.

Safety is our top priority and so every team member is highly-trained, using only the most professional tools and vehicles. We can provide tailor-made plans to suit your every need and provide an efficient and trustworthy service. It's important to know that our customers are at the heart of our business!

With our Goods in Transit and Public Liability insurances, you can rest assured that you and your belongings are fully protected throughout the journey. We are proud of the reputation we have built over the years and aim to continue providing excellent customer service and a punctual, reliable removals service.

Areas Covered

Note: Coverage may vary for international and commercial moves
Since April 2019
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Reviews

  • Sara D'aliesio from London on 15/06/2019

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    We couldn’t have had a more successful move without the help of National Moves! Two men arrived 30 minutes earlier than quoted, efficiently and carefully packed up the van and arrived at the perfect timing to our new home! They made our move less stressful and we couldn’t thank them enough - definitely recommending them to friends and family!

    National Moves of National Moves replied:
    Hi Sara,Many thanks for taking the time to leave the team such a glowing review. We're glad we went some way into taking the stress out of your move. If you need any further services we would love the opportunity to help you again and as a repeat customer there's always various promotions on offer.

  • Jessica Salmon from London on 12/06/2019

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    I got a call from a friendly customer service agent who helped me to book and answered all my questions. Booking was straight forward, and I was able to easily change both my date and location of the booking afterwards.

    On the day there was an incident where unfortunately one of the removal men was unable to arrive, but the company promptly sent out another person, and I wasn't charged for this first hour.

    Probably most telling is that I am using this company again to move for the second part of my move (from old house to storage to new house).

    National Moves of National Moves replied:
    Hi Jessica,Thank you for your kind words, you've been a pleasure to move throughout. We're glad we could help for the second time in quick succession. On behalf of the team we wish you the very best in your new home.

  • Katarina Mikulova from St. Albans on 18/05/2019

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    Perfect service, fast, friendly and helpful.

    National Moves of National Moves replied:
    Hi Katarina, The team send their regards and said it was a pleasure to move you, if there's anything further we can do in the future please don't hesitate to contact us, we cherish our repeat movers and hope we can deliver you more savings in the future. Kind Regards

  • Patricia from London on 10/05/2019

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    Quick, efficient and great customer service

    National Moves of National Moves replied:
    Thank you for your kind words Patricia, we have a repeat movers discount which has been added to your account for any future moves. We wish you the best of luck in the new place.

  • Suzie Adam from London on 7/07/2019

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    Not provided with wardrobe boxes that we’d pre ordered. Initially told they could be sent prior to the move - this was incorrect - so we had to wait for them to arrive not the day. This wasn’t the worst of things, so we waited, except they didn’t arrive with the removal guys as arranged. The company confirmed there was a note against our removal booking but they still didn’t arrive. Quite a big deal when it’s then too late. This meant suits and freshly laundered work shirts has to be boxed by the removal guys and were horribly creased on arrival. They weren’t even folded! Just ‘placed’ on their hangers into boxes. We requested for compensation to have them re ironed as they were unwearable and we provided photos as proof.
    National Moves stated that because we hadn’t paid for the boxes before hand (they told us not to because we would pay as we go on the day!) that meant it wasn’t a promised service and therefore nothing they could do. This is ridiculous as we’d also not paid for the move before hand - again because not knowing how long it would take. The whole set up is presented as super friendly & helpful and yet they ultimately caused us a lot more hassle and cost. No apology.

  • Ezio Lauro from London on 4/07/2019

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    Lots of charges (not mentioned at the time of the booking) were added to the final bill, including about £200 for the paper to wrap two wardrobes. The move took approximately double the time (and the money) expected The cleaning was not great and had to get another one done for the end of tenancy.

    The packing was generally good, with some exceptions.

  • Alex Wealands from London on 15/06/2019

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    Avoid. Lots of hidden costs and not the greatest people to deal with. Not very professional.Only use if you have money to waste.

    National Moves of National Moves replied:
    Hi Alex,We've tried to get hold of you on a number of occasions following your review here. If there was an element of the service that you were unhappy about then we would like you to discuss it with us to see what we can do about it.To provide context your total move price was £294. The strength of your comments above come as a surprise to us so hopefully you can make contact in order for us to understand your complaint better.

  • Joseph Irwin from London on 22/06/2019

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    Loads of hidden fees – access fee, lift fee (whatever that is), £82 an hour after 9pm even though we weren't given a choice of time slot for whatever reason. Insistent on packaging and wrapping everything in a certain way so they could charge us for materials. Couldn't transport us so we had to pay for an Uber. Accidentally packed something that didn't belong to us and didn't offer to take it back so we had to do so ourselves by taxi – again. Was hoping for a three-hour job at £55 an hour and a few boxes and a bit of bubble wrap. Ended up at nearly £1,000. Will not be recommending this company to anyone.

    More Information

    Home Removals

    Here at National Moves, we only hire the most professional staff with years of knowledge and experience in the industry. Every member will go the extra mile to help our customers and ensure a stress-free move for you to settle into your new home as soon as possible. With our flexible services you can ensure your move is efficient and tailored to you.

    What sets us apart from the rest is our ability to listen. Every move is based on a diligent assessment to ensure every requirement and personal need is met, minimising cost and disruption. Our employees are experts in handling and transporting valuable items, providing you with peace of mind during the journey. No job is too big or too small, we will help you every step of the way. Our team are even available to customers in the days following the move in case there are further repairs or items to be moved.

    Commercial Moves

    National Moves aims to aid you in your office removals, ensuring as little disruption and loss of productivity as possible. We are available to work weekends or even overnight so that your business can continue as usual. We can operate around you and ensure your relocation is as swift and efficient as can be. Let us do the hard work for you so that you can focus on the business rather than the move itself.

    Packing

    Here at National Moves, we're also able to provide you with a full packing service to help with your relocation. Packing can be a mundane job, lengthening the process. But with our help, you’ll be as organised as quickly as possible, with every item fully protected and secure throughout the physical journey. We can help with loading, unloading and also the dismantling and reassembling of furniture so that you’re settled in much more quickly.

    Our highly-skilled team only use high-quality packing materials to protect you personal belongings. You can rest assured that every item is safe in our hands and will be waiting for you in your new home.

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