National moves were fantastic!
Driver super friendly even allowed us both to ride with him! Would recommend 11/10
We couldn’t have had a more successful move without the help of National Moves! Two men arrived 30 minutes earlier than quoted, efficiently and carefully packed up the van and arrived at the perfect timing to our new home! They made our move less stressful and we couldn’t thank them enough - definitely recommending them to friends and family!
I got a call from a friendly customer service agent who helped me to book and answered all my questions. Booking was straight forward, and I was able to easily change both my date and location of the booking afterwards.
On the day there was an incident where unfortunately one of the removal men was unable to arrive, but the company promptly sent out another person, and I wasn't charged for this first hour.
Probably most telling is that I am using this company again to move for the second part of my move (from old house to storage to new house).
Perfect service, fast, friendly and helpful.
Quick, efficient and great customer service
I was quoted a price far higher than what was supposed to happen, when I called they said that the hourly rate includes mileage and congestion charge and low emmission zone.
However on the day they tried to charge me all of these on top of the price per hour, after some time on the phone phone they did reduce it.
Problems booking a move date online. Had to make several calls to arrange. On the day of the move one of the removal men wandered off a couple of times. I wondered if this was to increase the time spent on the move?
Not provided with wardrobe boxes that we’d pre ordered. Initially told they could be sent prior to the move - this was incorrect - so we had to wait for them to arrive not the day. This wasn’t the worst of things, so we waited, except they didn’t arrive with the removal guys as arranged. The company confirmed there was a note against our removal booking but they still didn’t arrive. Quite a big deal when it’s then too late. This meant suits and freshly laundered work shirts has to be boxed by the removal guys and were horribly creased on arrival. They weren’t even folded! Just ‘placed’ on their hangers into boxes. We requested for compensation to have them re ironed as they were unwearable and we provided photos as proof.
National Moves stated that because we hadn’t paid for the boxes before hand (they told us not to because we would pay as we go on the day!) that meant it wasn’t a promised service and therefore nothing they could do. This is ridiculous as we’d also not paid for the move before hand - again because not knowing how long it would take. The whole set up is presented as super friendly & helpful and yet they ultimately caused us a lot more hassle and cost. No apology.
The movers were very thorough, everything was moved very carefully and nothing got broken.
However, this was overshadowed by the fact that they were incredibly slow. It took them 3.5 hours to dismantle a bed and put boxes containing the contents of a one bedroom flat onto the van. I was moving 5 miles, the moving van got to my flat at 1.30pm. My partner was moving 20 miles, his moving van (from a different company) got to his flat at 4pm. Despite this, our moving vans arrived at the house at the same time (which resulted in us paying three times more for my move than for my partner's.)
Overall, they are good, but the speed at which they work makes them very expensive, so I would recommend going elsewhere.
Lots of charges (not mentioned at the time of the booking) were added to the final bill, including about £200 for the paper to wrap two wardrobes. The move took approximately double the time (and the money) expected The cleaning was not great and had to get another one done for the end of tenancy.
The packing was generally good, with some exceptions.
I had said that I lived above the 5th floor but the removals team, although polite, didn't bring in my opinion the correct equipment for the move. They had no trolley to move boxes and also didn't have enough boxes even though I was looking for the packing service. Didn't feel it was value for time or money and their policy on paying straight away or you pay extra put unnecessary stress when the cost trebled (Inc vat) based on the time it took to pack and move. I agree my flat was far from the loading bay but disagree that they were prepared for that.
Avoid. Lots of hidden costs and not the greatest people to deal with. Not very professional.Only use if you have money to waste.
No transparency in the prices and high delay on the day.
Worst movers ever. Additional charges on everything. Turned up late and charged an hour extra for going over the time by 10 minutes. Quote doesn’t include VAT and for a 1 bed flat they charge well over £700. Premium arrival fee for a one hour slot as they were doing you a favour plus booking fee???. Never have been ripped off by cowboys like this. Avoid at any cost.
Loads of hidden fees – access fee, lift fee (whatever that is), £82 an hour after 9pm even though we weren't given a choice of time slot for whatever reason. Insistent on packaging and wrapping everything in a certain way so they could charge us for materials. Couldn't transport us so we had to pay for an Uber. Accidentally packed something that didn't belong to us and didn't offer to take it back so we had to do so ourselves by taxi – again. Was hoping for a three-hour job at £55 an hour and a few boxes and a bit of bubble wrap. Ended up at nearly £1,000. Will not be recommending this company to anyone.
Just horrible! Never book with them!!! EVER!!! I don’t even know where to start from. First they told me it’s £65 per hour + VAT and that’s all I will need to pay, then on the day AFTER the move they told me an additional £10 needs to be added because it’s the weekend (I have never been told this before and on the phone they didn’t mention it)...then the moving was slow, the driver was late and the communication was bad too. I forwarded emails back that said my quotation is £65 per hour and they claimed that it’s not true and that they will forward me emails that say different...they never came...
Horrible!!!!!! Hidden fees everywhere. Rude staff. Horrible experience. DO NOT USE!! I even set up a trust pilot account to leave a review, that’s from someone that never leaves reviews. I am still disgusted by the experience and can only hope I can help others with this review so they won’t have same experience as me. Ps when booking any of these companies make sure you ask questions, ie when do you start charging me if you can’t park close enough, have to walk to far, after hours, vat inc/excel, if they can’t read GPS and waste an hour, will I get charged?? Ask and ask and then ask again. I had terrible experience with this company.
The move was originally scheduled for Friday 5th July in the morning, however it did not take place until the next day (Saturday 6th July).
On 5th July I was informed by National Move that the move had to be delayed to 2.30pm. As nobody showed up then I called to be informed that the move needed to be further postponed to 5.30pm. I explicitly asked whether this was 100% guaranteed, otherwise I would have arranged the move with a different company, and National Moves confirmed. At around 5.30pm, as I did not receive any update, I phoned National Moves again and eventually I was told that the move could no longer happen on 5th July. As no removal companies were available to take care of my move that late in the day, this has resulted in: 1) inconvenience due to having to arrange for an extra night; 2) unjustified loss of my daily.
While they have promised a partial refund, they have not followed up and ignore my calls.
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