Move was delayed for over 6 hours by a faulty van after initally turning up 2 hours late. 10 am arrival, 10pm move in. The two guys on the day were great and worked hard but sadly the delays caused by the van left a sour taste. The company did not understand the incovenince this caused and their lack of consideration for our time is concerning for a removal company.The only 'discount' offered was for the time the van was broken down and the journey time. The removal team were clearly distracted by the issues with the van and had to take time to deal with recovery vehicle. These delays were not acknowledged. They also discounted packing materials used. I would advise that you are wary of using their packing materials and ensure you check how much was used. I would also be wary of what mileage they charge you as we had to question this after they initially tried to charge nearly double the actual miles. We also had minor damage to a number of items. The remover kept referring us to speak to the office but it turns out he is the sole director of the company. This was not mentioned on removal day so I'm not sure what is going on. I would reccomend looking elsewhere.
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