Now We're Moving

Now We’re Moving

Superb
based on 12 reviews
member since November 2018
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Reviews & Ratings
Customer Reviews
  • Nicola Macdonald

    Bath

    17/07/2021

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    Yes - professional, friendly, patient and so helpful! Thoroughly recommend

    Response:
    Thank you Nicola, Really appreciate your review. Good luck in your new home. :-)Rick
  • Jasmina

    Bath

    22/05/2021

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    Polite, considerate, hard working

  • Sharon Chatwin

    Bath

    7/04/2021

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    Excellent services, all the lads were friendly and helpful. We moved from Somerset to Northamptonshire and nothing was to much trouble.

  • Bryony Barker

    Bath

    12/03/2021

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    Were all very helpful & efficient. Would recommend.

  • Debbie Smith

    Bath

    6/11/2020

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    Got a quote using FaceTime, so got a useful discount. Very efficient and friendly service. Good price too. Very happy

    Response:
    Thank you Debbie, really appreciate the review. :-)
  • Anthony Coombs

    Bath

    17/08/2020

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    Brilliant service. Would highly recommend this company. Polite and helpful and made the move very smooth

    Response:
    Thank you so much Tony. Really appreciate the review! A?A,a??A?
  • Harriet Clarkson

    Bath

    9/07/2020

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    Efficient, prompt, cheerful and careful on our move from Wiltshire to Newcastle. Would definitely recommend.

    Response:
    Thank you Harriet Appreciate the review. Enjoy your new home!
  • Nick Cowland

    Bath

    8/04/2020

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    Friendly hard working helpul team. Excellent service

    Response:
    Thank you very much Mr Cowland, glad you were pleased with the service, happy to help in these uncertain times.
  • Chris Marsh

    Bath

    28/02/2020

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    Really professional service, great comms before the day, removal team worked hard and ensured everything was moved safely, would highly recommend these guys.

    Response:
    Thank you very much for your kind words Chris. I'm really glad you're pleased.
  • Dawn Hickman

    Bath

    28/03/2019

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    Rick was extremely helpful from the first time i got in touch right through the process. Nick and Luke received high praise on the day from my in-laws who were overseeing the move for us. Would definately recommend

    Response:
    Thank you Dawn, really appreciate yours and your inlaws comments. :-)
  • David Chodkiewicz

    Bath

    5/03/2019

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    Excellent from start to finish. Would recommend to everyone

    Response:
    Thank you David and Sarah. Review greatly appreciated. The lads said they enjoyed working with guys :-) Enjoy your new home. Regards Rick
  • Lesley Harris

    Bath

    14/01/2021

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    They did a video survey of our belongings and promised we wouldna??t get a higher bill on the day if they calculated wrong. We ended up paying nearly A?200 extra because once they had our furniture in storage they said there was a lot more than expected and they would have to pay more storage and an extra man to do the 2nd part of the move! They lost a extending ladder with stabiliser and refused to take any responsibility, they tried to fob us off with a single ladder with a stabliser!! There was also damage to some of our furniture, scratches and dents. I wouldna??t recommend them or ever use them again!

    Response:
    We did the video survey and calculated the volume as we always do on every quote. It always comes out correct. On the day of the move, at least an entire van load of extra items came from the attic that wasnt disclosed at the time of the video survey. We had to use an extra vehicle and extra man on the return move out of storage. We had to use a larger storage unit as we based it on the volume before all of the attic items came to light. Regarding the ladder, we put the ladder into the only indoor storage into that it would fit into. The ladder we got from the house was, exactly the ladder we delivered back, and we have the storage manager as a witness to that. On the day, the ladder was on the floor out the back of the property.... almost forgotten! I know this as it was one of the last items we put onto the van. We have 3 staff members and a storage manager that can verify that the ladder put into storage was the ladder we delivered back to you. Its impossible to get it mixed up as it was in a large u to with the rest of the garden items led down in the floor against the side wall. There was NO damage to anything, I even received a phone call from Mr Hermon saying theres no problem or anything the lads did a good job, and that he wanted to know where his ladder was as he thought the ladder delivered wasnt his. But it was the only ladder out into storage that week and a week later taken out. So, in short, if you fail to disclose extra items the. You will be inevitably be charged extra when we have to supply extra staff and vehicles. Also, you werent charged extra on the day. I emailed you the day of the first move letting you know about the extra man required and I told you on the day of the first move that you will require a larger unit, which you agreed to. I have all emails and. Bank statements to back all of this up, even text conversations with the storage manager.
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    Bath (BA)

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