O' Connor & Co Removals Limited

O'Connor & Co Removals Limited

Dronfield
Great
based on 17 reviews
member since July 2018
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Reviews & Ratings
Customer Reviews
  • Sarah Carter-Walshaw

    Sheffield

    26/06/2021

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    Professional, efficient, understanding, and friendly. This was our first time using movers and we were very impressed. Sean, Aaron, and Matthew (apologies if we've misspelled any names!) were unfailingly polite and professional, understanding about our requests, and got everything done in terrific time despite having to move things from our old home which had quite a few access difficulties. Hayley also deserves a shout out as she handled all of my daft/anxious questions in good detail and humour and again was lovely and understanding. We've already decided to use this company again should we move in the future and we recommend them wholeheartedly.

    Response:
    Thank you, all the best in your new home :)
  • Stephen Willis

    Sheffield

    3/06/2019

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    Very Friendly, super efficient and flexible, couldn't do enough for us to make sure we were happy. First class service.

  • Michael O'connor

    Sheffield

    10/05/2019

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    Very good. Polite and obliging.

  • Joanne Rothwell

    Sheffield

    12/04/2019

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    They were super helpful and packed up everything they could. They were incredibly supportive at a stressful time and got on with things.

  • Lee Eltherington

    Sheffield

    5/04/2019

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    The process from start to finish was easy and all the team at O'Connor and Co were exceptional and very professional.
    The 2 members of the team who completed the move were polite, friendly and very professional and would have no problem recommending them.
    A great company to do business with!!

  • David Firth

    Sheffield

    21/02/2019

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    Friendly, Helpful and excellant customer service. Would certainly use again.
    Thank you

  • Carol Penny

    Rotherham

    9/02/2019

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    Excellent, excellent, excellent! From start to end. From the quotation to my moving out to my moving in. Efficient, friendly service. Excellent value for money. Very highly recommend. Very grateful

  • Richard Smith

    Sheffield

    31/01/2019

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    Absolutely brilliant would recommend all day long can’t speak highly enough

  • Chris

    Rotherham

    14/12/2018

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    Very effective team. They were polite and took care of our things.
    I got a prior visit at the weekend, which competitors refused to do it.
    Highly recommended.

  • Mary Palfreyman

    Chesterfield

    14/05/2019

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    The removal went very well. The team were careful and efficient and very friendly and helpful. We would definitely recommend them.

  • Alexander Mckie

    Sheffield

    26/04/2019

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    Guys were great, protected everything quick and easy move.

  • Nora

    Sheffield

    12/07/2021

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    The removal went smoothly, the movers arrived on time both at pickup and when delivering my belongings. The movers were happy to listen to which items were fragile and to pack them into the van in a way that they didn't get damaged. They also listened about where to put each box at the new property. In the end none of my belongings were broken during the move. The price was quite expensive for my liking, but likely worth paying if you have important fragile items you'd like to move. The company seem very strict on only taking items they have previously agreed to, so if you want to move your things with the company I recommend declaring all your boxes etc. in advance so you won't be charged extra. Note that their insurance does not cover any items which you have packed yourself, although this seems to be standard in the UK with most removal companies.

  • Jem&louise Clines

    Sheffield

    21/03/2019

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    We were impressed by the guys' tireless work. It was a very long day for them (8am-10pm) and they were cheerful and professional. We were concerned they had to work such long hours but they said they didn't mind! We also had an issue when our piano wouldn't fit in the new flat because of the staircase. We were disappointed not to have it inside but didn't want anyone to hurt themselves trying. What was disappointing was that the company couldn't take it somewhere warm and dry overnight while we resolved the issue but left it out in the cold and it snowed the next morning. When we tried to talk to someone in the office they wouldn't talk to us, saying complaints could only be made in writing. I was hoping to resolve it, not complain. They did refund us £50 for this. Everything else got moved without a hitch.

    Response:
    Dear Mr. and Mrs. Clines, thank you for your kind feedback.However in regards to the piano, even with 4 experienced members of staff, with the access, it was too dangerous with the steps that with the weight they could’ve fallen down with the gradient and being outside sloppy steps, resulting in a potential fatality.Under our duty of care we did leave pallet wrapped and blanketed for you whilst you decided what you wanted to do.All the best in your new home.
  • Alison Mahoney

    Chesterfield

    14/09/2018

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    The day of the move went really well removal guys brill however my dfs leather sofa got torn which is only 10month old and to date I've had no confirmation of what they are going to do . Moved 2 weeks ago. Poor response when the move went so well.

    Response:
    We evidenced via photograph at your old property that before we even moved the sofa, that it was indeed damaged, and evidenced next to the carpet at your old property. We appreciate that you wanted a new sofa, but there was nothing we could have done.
  • Stephen Clark-Smith

    Chesterfield

    11/08/2019

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    Over promise, don’t deliver. On the day. My husband was still sat on our old houses drive with the contents of the garden and garage at 5:30pm. Our sale completed at 10;30am and we were moving 3 miles away.

    Response:
    Dear Mr. and Mr. Smith, we are left unsure of what you mean, we have just checked our trackers and you was moved out of your premises by 2.15pm and our trackers can proof this. I am sorry you are not happy.
  • Mark Jenkinson

    Sheffield

    1/07/2019

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    I would be extremely careful about handing money over to this company in advance of them completing any work following my experience at my recent house move.
    Despite an early site visit to assess the amount of stuff needed to move, O’Connors arrived on the moving day with 2 guys and a box van to move a 3 bedroom house to an equal size property.
    Unsurprisingly, it became apparent early that the van would not be big enough and by mid-afternoon on the day I was told the van was full and no further items could be loaded leaving several items behind. This is despite me taking several loads in my own car which I hadn’t planned for, and also arranging late on the moving day for my mountain bikes to be transported separately which were also expected to fit in the van.
    I have called and emailed the company since, all of which have been ignored by O’Connors, no recompense has been offered and there was no attempt or offer to retrieve the remaining items which I have now had to hire transport to move myself.

    Response:
    Dear Mr. Jenkins, your quotation was purposely maxed off with the quotation as evidenced due to the cubic volume of the house exceeding what you said was “not going” ie dining table, bbq, chest of draws etc all originally not going. We gave you extra cubic volume but you still exceeded, I am sorry there was nothing more from our-side that we could have done for you.
  • Danielle Slinn

    Sheffield

    19/06/2021

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    As I dont have much space to write the full picture here..please avoid!I was sent two boys to remove my belongings with no equipment to remove larger items and the van had not been cleaned since the last removal It took me 7 hours to move only half of my belongings, the rest were left at my old property and I was left having to source another company to move my belongings the next day (I'm lucky as it was bank holiday weekend) I was blamed by O'conners for the move taking so long because I chose to move in the afternoon rather than the morning.

    Response:
    Madam, as you said: "I chose to move in the afternoon rather than the morning" to note evidenced: Refused to pay contract, so staff left once vehicle was emptied-left us in deficit, certainly not continuing for free.

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