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Olympia Removals Ltd

Olympia Removals and Storage

Superb
based on 20 reviews
member since May 2022
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Reviews & Ratings
Customer Reviews
  • Carolann Dyson

    Reading

    16/10/2023

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    Couldnt recommend highly enough. From my first conversation with Bill he has gone above and beyond; problem solving, sourcing prices for storage, went really out of his way to try to help us bring our Hot tub with us. Really top man to do business with.Removal day itself went super smooth. The men were really helpful and polite.Price was highly competitive.Olympia moved us from our 4 bed in Hampshire to Lancashire. Just nothing was too much trouble.Thank you Bill!

    Response:
    Thank you so much Carol, Amazing customer never had to chase her for payments..gave a review ..(So many customer don't/once removal done forgotten). Respect.
  • Michael Chell

    Slough

    5/10/2023

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    Excellent service.. highly recommend

    Response:
    Thank you Michael for your review. It counts to removal companies.
  • Bee Penrose

    Hemel Hempstead

    2/10/2023

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    Customer service was excellent and always on hand for anything we needed that day and after to check we were all doing well, really lovely guys would definitely book them again. Thank you!

    Response:
    Many thanks Bee Great customer
  • Ruth Wells

    Reading

    7/09/2023

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    Lovely guys that came day of, really helpful. Very speedy, no issues or concerns at all. Amazing price and customer service was fab. Would highly recommend!

    Response:
    Thank you Ruth so many people don't give reviews even after loving our service and its important for smaller businesses. Been a pleasure.
  • Sian

    Slough

    29/07/2023

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    Beyond exceptional service from the team! Bill made it super easy to book and organise, and his team of movers were brilliant on the day! So incredibly efficient, quick, timely, and just generally lovely. Couldnt recommend them more!

    Response:
    Thank you Sian ..it was a longer trip to midlands 7.5t and glad you were happy. Great Customer
  • Faith Read

    Reading

    24/06/2023

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    Fantastic service from beginning to end. Bill was super efficient and reassuring when booking and made it as smooth as possible. On moving day, movers turned up on time and helped no end with getting everything on the van. It was a long time getting my keys, but the guys were patient and waited with no complaints. Excellent service, book with these guys, you'll not be disappointed! Thanks again for making it as smooth as possible.

    Response:
    You and Christine were amazing customers, easy to work with over a longer journey...pleasure
  • Sandra Kuter

    Reading

    19/05/2023

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    The two gentlemen who moved us were amazing! Very helpful and very friendly. Worked quickly and professionally.

    Response:
    Thank you Sandra, great customer to work with.
  • Diana Szollosiova

    Slough

    16/05/2023

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    Top job cannot fault anything- great team and logistics, helped with everything as per agreement. Will use again in the future Recent move - Slough - Barnsley

    Response:
    Thanks Diana ..yes a Sunday removal to South Yorkshire, nice customer and wish you all the best
  • Philip Grylls

    Southampton

    3/05/2023

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    We got packing and moving services, they had a lot to do and it was lil all done on time and with a friendly attitude.Only one item of many was damaged but we were quickly and fairly compensated without any problems.Bill was excellent though the process making sure communication was quick.

    Response:
    Pleasure working with you Philip, good luck in the future
  • Emily Indah

    Southampton

    14/04/2023

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    It was a very difficult day to be moving as the weather conditions were wet and rainy. Although we had to stop for a good hour we eventually made it into the top floor flat. White goods over 20 boxes 3 sets of furniture and a snake tank were successfully moved.

    Response:
    Thank you Emily, Great customer good luck in the future
  • Mark

    Slough

    6/02/2023

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    They were very accommodating. Bill was very transparent from the beginning and made me feel at ease. Moved from a 2 bed flat, to 3 bed house and the price was very competitive (400) all in. The two guys doing the removals, Mores & his colleague (didnt catch his name) were brilliant. They were extremely careful with our belongings, very polite and easy to talk too. It was just an all round great experience on a very stressful day. Highly recommend.

    Response:
    Thanks Mark, All the best in the future.
  • Denise Sidnell

    Reading

    27/01/2023

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    Brilliant lm, the lads were amazing, great from the beginning

    Response:
    Thanks Denise, Good luck in the future
  • Sasha Alevropoulos

    Slough

    18/01/2023

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    From the first contact: helpful, professional and knowledgeable. Easy communication and, importantly, did not bombard me with follow up phone calls and emails. Grateful to have found them and they did not disappoint on the day of the move.

    Response:
    Thanks Sasha, Good luck in the future
  • Jill Blincowe

    Oxford

    28/12/2022

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    The guys who helped me move on the day were lovely and worked hard. However, Bill who was their manager was lovely and helpful up to the move date. On the day he was rude and even threatened to pull the boys off the job and dump my stuff on the grass . This was just because I had to move on my own and the boys came early so I genuinely forget to pay the final bit at the start of the day. On a stressful day, this is not what you need. I would never recommend them if he still works for them.

    Response:
    So sorry about your experience Jill but look at the way the country is and was, financially and I cant just take a customers word "that i am good for it" wW knew the rules that a payment screenshot had to be sent, On deposit day no issues at all with payment or screenshot. We have had 2 issues with previous customer who never had the total amount of money or had 4 trucks full and by 2pm not paid so I have to be assertive and look at all customer the same.Good luck in the future
  • Goret

    Reading

    17/11/2022

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    Staff were friendly, efficient and very professional - nothing was too much trouble for them and they made what is usually a stressful time very easy.I would highly recommend their services to anyone.Edgehill Street, Reading

    Response:
    Thanks Goret, You were a great customer.
  • Jon Lillis

    Southampton

    9/09/2022

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    Great service - team highly professional and Bill was always on hand to confirm process.

    Response:
    Thanks Jon it was a pleasure
  • Julia Toop

    Redhill

    15/06/2022

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    A great team of 3 men with 2 vans - friendly and helpful. Nothing too much trouble. London to Cornwall - all on time. Thank you. I would certainly recommend and they quoted cheaper than some. Bill in the office helped us through the complete moving scenario from beginning to booking to the moving day. Always checking everything went to plan. He was brilliant! Julia

    Response:
    Sorry so late for the reply Julia ..you were a pleasure to work with and I believe you killed them with food as well...All the best
  • Michelle

    Reading

    18/05/2022

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    Leading up to the move was fine and professional. On the day of the move, the movers arrived in 2 unmarked vans where I thought it would at least have a logo on.The move happened very quick. Within the move, I had a damaged and broken item. When contacting Olypmia they wanted pictures and a receipt of the item, which I gave across. I was told that the damaged item is still usable and they wont refund me for it, unless I break it further.

    Response:
    Hi Michelle, I am sorry about you're experience with us, please remember what is more important you order 1,2,3,or 4 vans with the right amount of men and on time is more important than a logo on a van. The broken item, yes in claims in the financial world we live in people will try and claim for somethings and i have to see pictures. Do i just take face value, and receipts of course to gauge value of item, depreciation how old, can i get you a like for like online etc. I was have seen people make a claim for new and sell the existing item if i am unsure it is broken ....I am sorry for your experience and we did not meet your expectations
  • Kuldip Chauhan

    Luton

    20/04/2022

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    it was very stressful. it was agreed that i was getting a 7.5T lorry and 3 luton vans turned up from different companies with no warning. they agreed later that they were sister companies. i had turned down others who offered me this approach. the sales guy threatened to stop the removal on the day as felt i was being unreasonable.i would not trust and use this company again as it was a very stressful experience

    Response:
    I remember yourself as my customer, yes we have 2 companies under our brand that is normal and if some of our trucks don't have logo's surely the most important thing is we turn up on time with working trucks to the size agreed and the right amount of men. You're house was extremely full of boxes that makes it a harder job and you chose us because we obviously offered the best price. On removal day you wanted to pay by CREDIT CARD and your deposit wasn't why change the payment methods and you were haggling on final balance just because of a white van rather than a blue one.In life you cant please everyone just like the customer is not always right.Good Luck
  • Renee Cooper

    Kingston-Upon-Thames

    13/02/2022

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    We had Shoaib and Mussa helping us move and they could not have done a better job!I had some stuff I thought I would move myself and they picked it up too.Whatever I picked up, they offered help.Kind, friendly and very very helpful!Made my move (first time in 25 years a lot easier!Thank you!

    Response:
    Thank you Renee
    More Information

    Areas Covered

    Guildford (GU), Hemel Hempstead (HP), Kingston-upon-Thames (KT), Reading (RG), Slough (SL), Southampton (SO), Twickenham (TW)

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