Ovi's Removals

Ovi's Removals

Superb
based on 3 reviews
member since February 2023
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Overview

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Reviews & Ratings
Customer Reviews
  • Samantha Newell

    London East

    31/01/2024

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    Excellent service, everything wrapped well & not one thing broken. Reassembled everything in new home a really nice bunch of workmen. No complaints it all went very smooth & this was a long distance move 10/10

    Response:
    Dear Samantha, Thank you so much for your kind feedback! We greatly appreciate your positive review of our services. It's wonderful to hear that our team arrived on time, provided professional and efficient service, and packed your house with care. We're thrilled to know that you were satisfied with our work, and we would be more than happy to assist you again in the future. Should you require any further assistance, please don't hesitate to reach out. Thank you once again for choosing our services, and we look forward to serving you again.
  • Denis

    London West

    11/12/2023

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    Overall I was satisfied with the service, however the issue on the moving day was that the removals men turned up 1.5hrs late due to a puncture, which was out of their control, but we only moved the last box into the new home after 7:30pm, which was highly inconvenient given we have a small toddler. The whole process took circa 10 hours whereas the estimated time was half that.This was more of an oversight on the planning side given they underestimated the volume of goods we had and only sent 2 people when it was really a job for 3!

    Response:
    Dear Denis,Thank you for taking the time to provide us with your feedback. We appreciate your overall satisfaction with our service, but we understand that there were some issues on the moving day that caused inconvenience for you and your family, particularly with the delay in arrival and the extended duration of the process.We sincerely apologize for the 1.5-hour delay caused by the puncture, which was beyond our control. We understand how frustrating this must have been, especially considering the impact it had on your schedule and the late completion of the move. We deeply regret any inconvenience caused, particularly with regards to your toddler's well-being.Regarding the duration of the move, we apologize for any oversight in estimating the volume of goods and the number of personnel required. We understand that having only two movers for a job that required three resulted in the process taking longer than anticipated. We will take this feedback into account and make necessary adjustments to our planning process to ensure better accuracy in the future.
  • Isabel Llopis

    London North

    9/12/2023

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    They came on time, very professional and quick. They packed the house really well. I will definitely used them again.

    Response:
    Dear Isabel,Thank you so much for your kind feedback! We greatly appreciate your positive review of our services. It's wonderful to hear that our team arrived on time, provided professional and efficient service, and packed your house with care.We're thrilled to know that you were satisfied with our work, and we would be more than happy to assist you again in the future. Should you require any further assistance, please don't hesitate to reach out.Thank you once again for choosing our services, and we look forward to serving you again.
    More Information

    Areas Covered

    St-Albans (AL), Croydon (CR), London East (E), London East Central (EC), Enfield (EN), Harrow (HA), Hemel Hempstead (HP), Ilford (IG), Kingston-upon-Thames (KT), London North (N), London North West (NW), London South East (SE), Slough (SL), London South West (SW), Tonbridge (TN), Twickenham (TW), Southall (UB), London West (W), London West Central (WC), Watford (WD)

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