Pipers Removals Ltd

Pipers Removals

Superb
based on 49 reviews
member since August 2020
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Reviews & Ratings
Customer Reviews
  • Liz Kirton

    Harrow

    1/09/2023

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    Unfortunately the company had a serious manpower issue on the day of the move leading to a stressful start and delaying the process. The guys who did eventually come were friendly, but not professional movers so they werent able to fit everything on the truck, and some damage occurred. Overall I felt it was a difficult day, over-long, and for which I ended up paying more for than other quotes Id had.

    Response:
    Thank you for taking the time to provide us with your feedback, and we sincerely apologize for the difficulties you experienced during your move. We understand how stressful this situation must have been, and we deeply regret any inconvenience you encountered. The two brothers had an emergency family issue on the morning of your move and because it was the busiest period of the year we weren't able to replace with ones that have had training in stacking as all 5 were either out on jobs or on holiday.We take your comments seriously and have thoroughly investigated the issues you've raised regarding manpower and the professionalism of our movers. This is certainly not the level of service we aim to provide. As a result we are actively implementing a cross-training program within our team so all members are skilled stackers dismantlers/assemblers. packers and movers.
  • Simon Lawlor

    Harrow

    4/08/2023

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    Nice bunch of people! Moved on site and no issues!

    Response:
    Thank you so much for your kind words! We're thrilled to hear that you had a smooth experience with our team and that there were no issues during your move. If you ever need our services again or have any questions in the future, please don't hesitate to reach out. We appreciate your support!
  • Ginika Fotofili

    Harrow

    13/07/2023

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    They were punctual and handled the items with care. The final cost was more expensive than I would have liked, but it was a Saturday.

    Response:
    Thank you for providing your feedback! We greatly appreciate hearing that the service provided was punctual and we took great care of your items. We understand that this is a crucial aspect of any service and strive to maintain high standards in this regard.Regarding the cost, we understand your preference for a lower price. In this particular case, the fact that it was a last-minute Saturday move contributed to the higher cost. Service rates can vary based on factors such as weekends, peak months, and last-minute requests. However, we want to emphasize that we did not charge you any additional fees for the last-minute nature of the move, despite the challenges it may have posed to our scheduling. Our pricing structure is designed to be transparent, and we were able to complete the move within the agreed-upon timeframe.We genuinely appreciate your business and value your feedback. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to let us know.
  • Madan

    Watford

    21/05/2023

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    Professional, sincere and committed to making our move smooth

    Response:
    Thank you for taking the time to provide feedback on our services. We greatly appreciate your kind words and are thrilled to hear that you found our team to be professional, sincere, and committed to ensuring a smooth move for you.
  • Tim Gloster

    London North

    14/04/2023

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    The team were great, packed up the whole kitchen and worked hard to get the job done in the time available. Would recommend.

    Response:
    Thank you for your positive feedback! We're thrilled to hear that our team did an excellent job packing up your kitchen and completing the task within the allotted time. We appreciate your recommendation and look forward to serving you again in the future.
  • David Goodwin

    Harrow

    2/03/2023

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    Pleasant yet diligent and focused teamWe used their services at very short notice and were happy with the result. The team were pleasant yet diligent, it was a long-day, we really appreciated their focus on getting the job done.

    Response:
    Thank you so much for your kind words, David. Our team strives to make your moving day as stress-free as possible. We hope you've adjusted well to your new place.
  • Konrad Sakowicz

    Southall

    23/02/2023

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    I recently used Pipers Removals Ltd to help me move from my old house to my new one, and I couldn't be happier with their service. From start to finish, the team was professional, efficient, and friendly.First of all, the booking process was incredibly easy. The company was very responsive and helpful, and they were able to accommodate my schedule without any issues. On the day of the move, the team arrived right on time and got to work right away. They were careful with my belongings and made sure everything was packed securely and transported safely.One thing that really stood out to me was how friendly and helpful the team was throughout the entire process. They were always willing to answer my questions and went above and beyond to make sure I was happy with the service. They even helped me set up some of my furniture in my new home!Overall, I would highly recommend Pipers Removals Ltd to anyone who needs to move. Their service was top-notch, and I felt like they genuinely cared about making the experience as smooth and stress-free as possible. Thank you again to the entire team for your hard work and excellent service!

    Response:
    Thank you for using our services and leaving such a kind comment, Konrad! We’re glad we could help ease your move, and hope to see you again in the future?
  • Sam

    Harrow

    27/01/2023

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    Very pleasant staff to deal with. Gave helpful advise during the booking and straightforward to arrange which was incredibly helpful given how stressful moving can be. On the day they did exactly what we needed!

    Response:
    Hello, Sam. We greatly appreciate your feedback. Our team is dedicated to providing you with the service you require.
  • Sam

    Harrow

    27/01/2023

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    Very pleasant staff to deal with. Gave helpful advise during the booking and straightforward to arrange which was incredibly helpful given how stressful moving can be. On the day they did exactly what we needed!

    Response:
    Hello, Sam. I greatly appreciate your feedback. Our team is dedicated to providing you with the service you require.
  • Paul Surma

    London North West

    21/01/2023

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    I found the quote to be very competitive based on other companies in the area and great value for money.The service they provided was excellent and the team on the day were really friendly and nice. I was even able to get a lift to the destination to offload the items.Even though it was a lot of work for the guys they remained professional and courteous throughout and Id highly recommend this company again to anyone

    Response:
    Thank you so much for your kind words, Paul. Our experienced team strives to make your moving day as stress-free as possible. Your recommendations will be greatly appreciated by the team. We hope you've adjusted well to your new place.
  • Donna Dunkley

    Southall

    14/12/2022

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    Very friendly and professional.

    Response:
    We appreciate your kind words, Donna. We want your moving day to go as smoothly and easily as possible :)
  • Jane Harris

    Harrow

    3/12/2022

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    The removal company were fantastic. They went out of their way to help me get moved . Very friendly very professional and was,explained to me everything they were doing or going to do. I would recommend them to anyone. Will certainly use them again if I had too.

    Response:
    We appreciate your kind words, Jane, very much. We enjoy providing you with a top-notch experience. We hope to serve you once more soon.
  • Maxine Tearall

    Southall

    19/10/2022

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    Terrible damage goods took no consequence for what they done and I would never use them again disgusting

    Response:
    Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately
  • Miten Parmar

    Watford

    9/09/2022

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    These guys were brilliant from start to finish. Hard working, friendly and reliable.we couldn't have asked for a better team to help us move.We would recommend this company.

    Response:
    Much appreciated, bud! Thanks for taking the time to leave such kind and detailed feedback❤️ If you need help moving in the future, please get in touch!
  • Stephen Cartel

    Watford

    3/05/2022

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    They were very accommodating and helpful, the owner even helped us load on the day of the move. I will highly recommend them, as they are affordable and gave very good service

    Response:
    Much appreciated, Stephen! Thank you for using our services, hope to work with you again in the future. ?
  • Joan Ofuono

    Watford

    1/05/2022

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    Well, very nice and professional. Took good care of my properties and very efficient. I would recommend to friends and families

    Response:
    That's very kind of you, thanks a ton! Recommendations are always much appreciated?Please, get in touch if we can help you in the future!
  • Samantha Joshi

    Harrow

    10/04/2022

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    These guys worked superhero to move us. They were brilliant

    Response:
    Thanks so much, buddy, always here to help if you need it! ?
  • Richard Pitter

    Harrow

    11/02/2022

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    They didnt seem like your average removal men, they were nice people but next time Id go with a more professional company , who say 4/5 hours and do the removal in that time, not 8 hours and moaned about space in the van.But they got job done eventually

    Response:
    Hi Richard, I appreciate the feedback and I apologise that we couldn't fully meet your expectations. We try our best to accurately estimate moves, but I hope you understand that there are sometimes unexpected circumstances that extend the moving time. We allocated 3 men, unfortunately, one of the guys couldn't make it due to personal reasons. We have several standbys but because of the last-minute cancellation with the 3rd guy, the others couldn’t attend and we are sorry about that. Another reason is that half the items were not in the move and since the flat was small, our guys often moved furniture/boxes/bags out of the way. We also didn’t foresee that the number of steps to the van would be twice that of a typical apartment and you advised us you’ll be moving into a 2-bed apartment, but it was a duplex, so we had to carry most of the large furniture and appliances up the stairs. As a result of your comments, we will work harder on teasing out potential bottlenecks. We will advise customers to prepare and rearrange the property in the best way possible to save time; we will make sure we check the number of steps/distance from the property to the van; and will always double-check the type of property. Thanks again and hope you have a lovely time at your new home, Paul
  • Jocelyn Barker

    Watford

    17/12/2021

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    They did a difficult job down and up two floors, but did it very well and at a very good price.There was good communication too, so I would definitely recommend them.

    Response:
    Thank you for trusting us with your move❤️ Hope to work with you again in the future!
  • Jane Whitlock

    Harrow

    17/12/2021

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    Superb service from the team. From the start everything was professional. A logistical challenge but the team were fantastic. Move from two houses to one from London to Lincolnshire. I couldn't fault them and definitely recommend to anyone.

    Response:
    Thank you for using our services and leaving such a kind comment, Jane! We’re glad we could help ease your move, and hope to see you again in the future?
  • Ken Andrew

    Harrow

    22/10/2021

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    I found the removal company very customer focused as we had severe traffic problems with the move but we overcame them and the house move went OK. Paul was very helpful throughout.

    Response:
    Thanks for taking the time to leave us your feedback! We are glad we could help with your move?
  • Wesley

    Harrow

    18/10/2021

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    Paul, Arren and Flo are awesome! The move was well-coordinated and efficient. They worked hard and fast but also careful with fragile items. The team is cooperative, professional and has very good teamwork. They are a team that you would want to engage for your move. I was happy paying whatever it is on the bill as I know they did their every best for my move and charges accordingly. Thanks Paul & team for all the effort. I really appreciate it.

    Response:
    Thank you for using our services and leaving such kind feedback, Wesley! I'll make sure it's been passed on to Arren and Flo too. We’re glad we could help ease your move, and hope to see you again in the future?
  • Susan Davidson

    Harrow

    15/10/2021

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    They were great on the day. Will use again for the next leg of my move.

    Response:
    Thanks so much, Susan! Anytime you need, we are here to help?
  • Dimple Shah

    Harrow

    17/08/2021

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    I had never used a removal service before and I was sceptical because I wasnt sure what to expect. I did not need to worry because Pipers Removals were professional, friendly and quick from the get-go. I received a text and a call which put me at ease and showed me that they were a professional and thoughtful service. We discussed rates and Paul followed up via text to send all the information and called a few days before to reiterate what they would do and to confirm timings. I knew my possessions were in good hands. Once they arrived, they were surprisingly fast to move and dismantle furniture. They even helped me move some furniture back to my elderly parents place who commented on how grateful they were for the professional service. I cant wait to use them again in a few months because I know my contents will be in reliable hands. I would highly recommend Pipers to anyone!

    Response:
    Much appreciated, bud! Thanks for taking the time to leave such kind and detailed feedback❤️ If you need help moving in the future, please get in touch!
  • Sue

    Southall

    2/07/2021

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    Paul is fantastic, reasonable price, excellent service!

    Response:
    Thanks for taking the time to share your feedback, Sue! Please, get in touch if we can help you in the future. ?
  • Aditi Nautiyal

    Harrow

    17/06/2021

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    What an amazing experience we had working with Paul! From the day he contacted me for quote to the day we moved, everything was pretty transparent and efficient. Booking was very easy and he made an extra effort to call and check prior to our move date. Our estimated move duration was 3 hours, but Paul and Team were so efficient that it was done in 2 hours only even when it was raining the entire time! All our boxes were moved cautiously and nothing got affected due to the rain.I would definitely recommend him if you want a smooth, hassle-free move. Thank you once again Paul.

    Response:
    You're most welcome, bud! Thanks for trusting us with your move and for leaving such a detailed review. Hope to see you again! ?
  • Subhas Pattni

    Harrow

    16/06/2021

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    I found the owner Paul to be very helpful and friendly.His prices are very reasonable and his service very reliable. I would highly recommend his company.

    Response:
    Thanks so much for the feedback and for recommending us❤️
  • Nada Elsaid

    Southall

    12/06/2021

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    Amazing service. These guys are very professional and extremely efficient. Paul went through everything in detail with me in advance several times and we agreed on the full move and price and that was it. They made my move very smooth and easy which really helped alot.

    Response:
    Thank you for using our services and leaving such kind feedback, Nada! We’re glad we could help ease your move, and hope to see you again in the future?
  • Balkrishan

    Harrow

    8/05/2021

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    Paul was very transparent, clear and quick about the service. They gave correct information, quote, were flexible and on time. Recommended!

    Response:
    Thanks for taking the time to write a review, bud! Please, get in touch if we can help you in the future. ?
  • Paraskevi Khwaja

    Southall

    4/05/2021

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    Im not really into writting reviews but these guys deserve all the praise i can give them. On time. Customer service brilliant. MONEY for value 10000%. Nothing was broken all my stuff intact. Thank you is not enough. Get ready guys im going to need you again in a years time

    Response:
    Thanks a lot for that, we are so pleased you're happy with the service!?
  • Negar

    Harrow

    22/04/2021

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    Great service. Arrived on time and helped load the van. Nothing broken after a 2 hour journey. Very pleased, definitely recommend and would used again

    Response:
    Thanks a ton for leaving us a review, Negar! Hope to work with you again in the future. ?
  • Amrita Hegde

    Harrow

    8/04/2021

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    Our move was made seamless and smooth. Paul was very helpful and was very kind. I really appreciate his hard work and dedication. Thank you so much.

    Response:
    Thanks for the great review. Much appreciated!
  • Louise-Ann Leyland

    Watford

    8/04/2021

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    Paul was great helping us move to our new house. Very accommodating and efficient - would definitely ask him to help again and highly recommend!

    Response:
    Thanks for the kind review Louise. I still can't believe there were 83 boxes! Anyway, much appreciated!
  • Lenny Simpson

    Harrow

    18/03/2021

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    Excellent and honest moving company

    Response:
    Thanks for the great review. Much appreciated!
  • Anthony Lycett

    Harrow

    10/03/2021

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    Paul is friendly and helpful, and provided a great service for my long-distance move. He discussed my requirements in detail and was very upfront about the costs - no hidden costs at all. Communication was very proactive. On the day, Paul and his team handled everything cheerfully and efficiently. This really took the worry out of what can be a very stressful time.

    Response:
    Thanks Anthony for the detailed review and the snacks you guys provided at the end. Hope all is well in your new home!
  • Shankar Gopal

    Harrow

    6/03/2021

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    Very helpful, on time and the service was the best we had.

    Response:
    Thanks Shankar for the great review. Hope all is well in your new home!
  • Kevin Braganza

    Watford

    3/03/2021

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    We had Paul on the day for our removal. He was great and we really appreciated his help during the whole process, before, during and after!

    Definitely recommended this company!

    Response:
    Thanks Kevin, I'm glad we managed to fit everything into storage. Thanks for the review and all the best!
  • Kamara Jackson

    Harrow

    3/03/2021

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    Great service from Paul and the team.

    Response:
    Thanks Kamara. Review much appreciated!
  • Garima

    Harrow

    23/02/2021

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    He's a perfect mover.....we are very happy and satisfied with Paul and his service....

    Response:
    Thanks Garima, you were the perfect customer! Easy to setup and carry out the work.
  • Matt Tromsa

    Harrow

    13/02/2021

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    Paul has been great with helping us relocate from London to West Bromwich.

    A long distance house move like that is always a bit stressful and Paul was fully transparent and honest with pricing and time allocation for the move.

    He delivered us extra packing materials and boxes promptly before we began preparing to move.

    On the day Paul was punctual and very efficient with loading his moving truck securely, then safely unloading it after swiftly reaching the destination.

    100% happy with the service. I encourage everyone to work with Paul Pipera??s removals!

    Response:
    Thanks Matt for this detailed review. I really appreciate it! It was very easy working with you to organise the move and I wish you and your wife all the best in your new home.
  • Andrew Morwood

    Harrow

    13/02/2021

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    Really helpful, good value, understanding and smooth on the day. Highly recommend!

    Response:
    Thanks Andrew for your review. Tony, our new driver, was very grateful!
  • Daisy Jelley

    Harrow

    13/02/2021

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    Paul was lovely and got the job done efficiently.

    Response:
    Thanks Daisy for your review. You guys were really easy to work with. I wish you all the best in your new apartment!
  • Yashodhan Joshi

    Harrow

    11/02/2021

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    Efficient and honest services. Will definitely book him again if required.

    Response:
    Thanks for the great review Yashodhan. I wish you all the best!
  • Milly Logan-Wilson

    Watford

    2/02/2021

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    Paul was great, super helpful and professional. Prompt and efficient, and really good value for money. I would happily recommend Pipera??s Removals to anyone looking to move in the London/Hertfordshire area

    Response:
    Thanks for the great review. You made the whole process simple and even helped me load and unload the van. A proper trooper!
  • Shawn Batty

    Harrow

    1/02/2021

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    Booked 2 guys for 2 hours. They turned up on time. Extremely carful of my possessions. They completed move in one van load hassle free. Would recommend piper's removal.

    Response:
    Thanks Shawn for your review. You were as much help to us as we were to you. Much appreciated and was a pleasure to work with you.
  • Thomas Goulding

    Harrow

    1/02/2021

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    Very trustworthy and did a great job.

    Response:
    Thanks Thomas for the great review. I hope the items in storage to Ireland goes smoothly. All the best!
  • Dominika

    London West

    4/01/2021

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    Great service with a smile. Would definitely book again when required.

    Response:
    Thanks Dominika for the kind review. Much appreciated and I hope you enjoy your trip!
  • Andrea

    London North

    9/12/2020

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    Great guys and very good service! Go for them!

    Response:
    Thanks Adrea for taking the time to leave this kind review. Kind Regards Pipers Removals Team
  • Gianluca Girardi

    Harrow

    9/12/2020

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    Fast , efficient, reliable. Good service great price.

    Response:
    Thanks Gianluca for taking the time to leave this kind review.Kind RegardsPipers Removals Team
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    Areas Covered

    Harrow (HA), London North West (NW), Southall (UB), Watford (WD)

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