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Absolutely amazing, cant fault the two guys who turned up on the day. The communication leading up to move day was smooth and NOTHING was too much trouble for the team on the day. Was fairly priced and I happily left a nice tip at the end for the fantastic service I had throughout. Really impressed and would highly recommend. The move itself took all day and they took it all in their stride even with a combined 6 flights of stairs at both addresses, not one complaint. Top company.
Superb service, friendly and careful operatives. I would use Planco again.
Impeccable service by amazing professionals.
London South East
Great team came out to move and wrapped everything and got it to our new place without any damages. Really efficient work and lovely guys
Super quick, super reliable, great job
Admin team very helpful in organising. On the day, movers were very careful to protect all my furniture and belongings. Worked hard on a long day to do a national move. Would highly recommend,
We needed to organise a move at relatively short notice. Planco responded quickly with a quote, were thoroughly professional from beginning to end and friendly too. Highly recommend them.
London South East
Planco were great, they moved us during lockdown and over Christmas and so we really appreciated how flexible they were. On the day the team were experts at dealing with tricky items and dealt with everything really impressively - Highly recommend them.
Professionals with capital P, friendly , always helpful and with you all the way. One of the best services on the market!
Punctual and very professional. There was a minor slip when we arrived at the new address but it was corrected quickly and professionally.
They were professional, on time.
Great customer service, spot on with what I needed, really good with office communications. Moving day came but only one Luton with two guys arrived hours late. Second Luton arrived with more help at 9PM, by the time we unloaded at the destination it was 4am! To be fair it was the mad end of June rush and these guys were working flat out, I knew I was the second job of the day. Nothing was broken and it got done so I give them a thumbs up!
London North West
Quick and effective. They helped us with an issue with our front door as well.
London South East
The good points - efficient packing (I was out half an hour before my midday deadline) and nothing (bar a few plants) got broken.The bad - arrived 20 minutes late with no phone call to let me know or apology, the 3 man team I paid for was reduced to 2 for the unpacking (I did get a very small price reduction in acknowledgement of this), many marks were left on walls/ceilings of both properties, some of which they did scrub off but I didn't feel enough care was taken to avoid this. Have only given 2 stars for value for money as I was subjected to a ~50% mark up due to the stamp duty deadline (which to be fair all of the companies I had quotes from were doing!)
Removal guys broke our new cooker after contacting them with this issue we was granted 40A? and told 40A? was their maximum payout if we wanted more insurance we should have asked for it and would of had to pay more... If we had been made aware of this in the first place we would have done so this was 4 days before Christmas so sadly because of this we had no means to cook our Christmas Dinner
London South West
Showed up without the necessary equipment to carry items up the stairs which delayed the move and made it more expensive. Damaged the property and refused to compensate.
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