Planco Removals Ltd

Planco Removals Ltd

London
Superb
based on 15 reviews
member since April 2020
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Reviews & Ratings
Customer Reviews
  • Michael Sidwell

    Croydon

    26/07/2021

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    Superb service, friendly and careful operatives. I would use Planco again.

  • Penelope Abreu

    London

    12/04/2021

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    Impeccable service by amazing professionals.

  • Laura Hurley

    London

    9/04/2021

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    Great team came out to move and wrapped everything and got it to our new place without any damages. Really efficient work and lovely guys

  • Thomas Pavel

    Mitcham

    23/03/2021

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    Super quick, super reliable, great job

  • Lydia

    Croydon

    2/03/2021

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    Admin team very helpful in organising. On the day, movers were very careful to protect all my furniture and belongings. Worked hard on a long day to do a national move. Would highly recommend,

  • Sanjivan

    London

    27/02/2021

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    We needed to organise a move at relatively short notice. Planco responded quickly with a quote, were thoroughly professional from beginning to end and friendly too. Highly recommend them.

  • Ceri Evans

    London

    4/01/2021

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    Planco were great, they moved us during lockdown and over Christmas and so we really appreciated how flexible they were. On the day the team were experts at dealing with tricky items and dealt with everything really impressively - Highly recommend them.

    Response:
    Dear Ceri Thank you very much for taking your time to leave us a review. Porters have reported as well you've been so nice with them through out the move.
  • Stelios

    London

    19/12/2020

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    Professionals with capital P, friendly , always helpful and with you all the way. One of the best services on the market!

    Response:
    Dear Stellio Thank you very much for your review. You've been amazing and very easy to deal with through out the process as well
  • Kirwin

    London

    15/03/2021

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    Punctual and very professional. There was a minor slip when we arrived at the new address but it was corrected quickly and professionally.

  • Ana

    London

    2/01/2021

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    They were professional, on time.

    Response:
    Dear Ana Thank you very much for leaving us a review.
  • Elizabeth Read

    Erith

    27/07/2021

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    Great customer service, spot on with what I needed, really good with office communications. Moving day came but only one Luton with two guys arrived hours late. Second Luton arrived with more help at 9PM, by the time we unloaded at the destination it was 4am! To be fair it was the mad end of June rush and these guys were working flat out, I knew I was the second job of the day. Nothing was broken and it got done so I give them a thumbs up!

  • Carlotta Redi

    London

    6/12/2020

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    Quick and effective. They helped us with an issue with our front door as well.

  • Emma Smith

    London

    13/07/2021

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    The good points - efficient packing (I was out half an hour before my midday deadline) and nothing (bar a few plants) got broken.The bad - arrived 20 minutes late with no phone call to let me know or apology, the 3 man team I paid for was reduced to 2 for the unpacking (I did get a very small price reduction in acknowledgement of this), many marks were left on walls/ceilings of both properties, some of which they did scrub off but I didn't feel enough care was taken to avoid this. Have only given 2 stars for value for money as I was subjected to a ~50% mark up due to the stamp duty deadline (which to be fair all of the companies I had quotes from were doing!)

  • Gina

    Gravesend

    9/01/2021

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    Removal guys broke our new cooker after contacting them with this issue we was granted 40£ and told 40£ was their maximum payout if we wanted more insurance we should have asked for it and would of had to pay more... If we had been made aware of this in the first place we would have done so this was 4 days before Christmas so sadly because of this we had no means to cook our Christmas Dinner

  • Leonie Ghirardi

    London

    21/04/2021

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    Showed up without the necessary equipment to carry items up the stairs which delayed the move and made it more expensive. Damaged the property and refused to compensate.

    Response:
    Dear Leonie, Thank you for your feedback, sadly this doesn't reflect what really happened. As mentioned, the necessary equipment wasn't brought on move day, true said but why? Because you misrepresented your booking. Your destination property which you reported to be on ground floor turned out to be on the second floor. With a good number of heavy white goods to move, this had render the job harder for our porters and eventually took longer than expected which you felt was too expensive overall as you were quoted on hourly rate.. After invoicing you, you delayed the payment for days, you reported a mark on the floor after our 7 days incident report policy which we were unable to investigate. This job was completed with no additional misrepresentation fee being charged to your invoice and we've sent you 3 men crew instead of 2 you were quoted for. At completion of the job you truly expressed your gratitude to our porters for the high standard service they provided you, bought them food and gifted them wine bottle but unfortunately our fair invoice has changed your mind to leave us such a poor review.
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