The stress and excitement of moving house make it easy to forget the important details. With many years’ moving experience, Removals Centre is here to help take the stress out of the equation by taking care of everything for you. Our qualified and punctual staff will keep your items safe and in perfect condition.
Very efficient both loading and unloading and no issues in battling the snow during the beast from the east!
They were extremely professional from start to finish. The team of two men did not stop, were courteous and polite the whole day. I was more than happy with the price. Will definitely recommend and use again.
Made the day very easy.
Stuart and his team were excellent, no job was too difficult, extremely professional and trustworthy, they made my move a lot easier
I’ve moved out and in several in my life; This is the first time I’m seeing such conscientious and hard workers removers. They didn’t stop all day. Very helpful very kind as well. Jason from the beginning was also very helpful tried to find the right time for me to move. If I have to move again I will definitely ask for their service. Nothing has been broken! I highly recommend them.
Brilliant and speedy removal company. Would definitely use again and recommend.
Efficient and friendly back office and a polite hard working removal team. Add to that a very competitive price and you can see why I gave them 5 stars!
Easy to book, good service over the phone to sort all requirements.
The two removal men were on time, very polite and were super human quick at loading and unloading, whilst being very carefull with our belongings.
Would recommend this service.
An excellent company. I would definitely use them again. Efficient and very quick. No hassles. Just so very professional in everything. Thank you to Jason and his team.
Thorough and very efficient
Really nice and friendly guys, from the office to the removal men. Would recommend to friends and family.
A BIG THANK YOU to the team at Removals Centre, namely, Jason for his great Customer Service in promptness, respectfulness and patience. Together with the two-man team that helped me move on the day (sorry didn't note their names down). At both destinations they collected and transported the goods swiftly, carefully (as if they were their own goods), and respectfully. Nothing damaged at either end in respect to the homes themselves with being in and out a few times, and the same for all goods (not that I have opened everything but I know all's good). Amazing and brilliant service. Despite my initial wobble and doubts, there was clearly no need. Passing on the good news verbally when asked as well. Happy Days :-) Lucy
Fast and reliable, excellent service and great price.
Very friendly and helpful staff, packed and unpacked everything where I wanted it.
Everyone that I spoke to or dealt with was fantastic with excellent custumer service. Nothing was too much trouble. I wasn't able to give them an exact date until the day before I moved which they fulfilled. Amazing!
The guys that moved us were helpful and polite and worked like Trojans. Wouldn't hesitate to recommend or use again.
The two removal men were friendly and efficient. Great work guys!
Great customer service to arrange the move, and excellent service on the day. During the move, the two guys who came to do the job were fast, polite and worked hard all day. Although more expensive than other companies, I would recommend.
Customer service was great (always available on the phone) and the removal guys were great on the day; very hard-working and willing to go above and beyond to get the job done. There wasn't much time between exchange and completion so we couldn't arrange for them to come and see how much stuff we had. I gave a complete inventory of the big bulky items, but I underestimated the stuff/boxes side of things. This meant the trucks weren't big enough. The guys were willing to do another trip and work into the night! My feedback would be to have a video call if they can't come in person to see how much stuff there is to move.
Very good and efficient service
One of the removal men was quite poorly throughout the day. Although it made the moving process quite a bit slower, I was very pleased he still came to work and didn't let us down!
Arrived an hour earlier than expected so we weren't quite ready but customer service was outstanding.
Excellent service. We were quoted three men and only got two...but they did a great job. They were very pleasant, friendly and hard working Lithuanians....very strong and put everything where we wanted it. The day was very long, as having only two men made it slower. On the whole a very good experience...thank you!
Friendly and took care of my stuff. Rained all day but they just got on with the job
Very late collecting and not kept informed not sure told truth about delays. People on site for collection and drop off brilliant. Helpful, careful and very obliging.
Terrible - 3 independent contractors turning up late without the agreed amount of van space resulting in us having to make our own arrangements to move the remaining items. No team manager, office slow to react to the issues.
Left us in a state of panic and stress and NOT what we expect for the price agreed.
We were short of packers, then short of van space. Eventually all sorted, but wasn't their finest hour. Nothing broken tho' and due to circumstance they did land up working til nearly midnight, without complaint.
Great customer service before the move. Absolutely no contact after despite 3 emails sent regarding issues on the move day.
Two lads did the move. They lost half the bed bolts to my children's bunk beds but still put the beds together without informing me. Left the beds potentially unsafe. A few other minor events I would have overlooked but given lack of response I'm really unimpressed.
Customer Care Team of Removals Centre replied:
Hi Elizabeth, Thank you for taking the time to send your review we value all feedback. Firstly Sorry to hear that the move did not go as expected and that no one had contacted you regarding your complaint. Having read your review I had noticed the time period (Christmas/new year holiday) in which your removal had taken place we had limited number of staff in the office. Although this is not an excuse I believe this was the reason for the breakdown in communication hence why you were only in contact with the driver. As for the removal please check your personal email. Kind regards Customer Care Team.
Lost more money with this company than it cost me to move. Broke jukebox, and several items. Left us with no bed they put the bolts to put it together somewhere else. Asked for frozen food to be boxed and left it at the old place. We had several trips back over 190 miles round trip. Hired a van for big and heavier items the didnt bring. Son in law helped in the end and got home on the Sunday at 1.30am. They take your money but didnt do a good job. Only 1 out the 3 lads was willing to work. Oh at 10pm found ended up shopping for kettle duvet and pillows. Left back of wardrobe in the bath at the old place.
Slick office operation on the customer front, but the way they organised the job was unimpressive, making things awkward for both the removal men and for me. A very stressful day and I wish I had opted for the other firm you suggested.
Horrendous! Turned up 30 minutes late, took 1.5 hours for lunch, leaving us waiting at the new house all this time - we actually began to panic, expecting to find out we had been scammed.
Expensive furniture was damaged. The walls to the house we were moving from were covered in marks and scratches.
Jason was very efficient when it came to booking the removal and taking the money, but failed to return my call twice despite saying he would straight away. Following my complaint, he then failed to answer the phone.
All in all, the removal took 14 hours - they started at 0830 and finished at 2230. Felt a bit sorry for the 2 guys moving us - they spoke very little English, and unfortunately should have had a third person to help them. They clearly need more training re speed of removal and taking care of customers belongings.
Will never recommend.
Ruby Roberts of Removals Centre replied:
Hi Rebecca,Thank you for taking the time to send us your feedback regarding your removal. I am sorry to hear that your move did not go as expected.Following your removal our team had told us, that it was clear from when they arrived to your property that there were a lot more items than mentioned on the job sheet. This coupled with additional army equipment (large items) which was extremely heavy and difficult to carry.Failing to give us this information led to a 2 person team rather than a 3 person team and we believe this was a major factor to why the removal did not go as expected.I understand that did Jason called you back however there was no answer therefore he had left you a voicemail.If you have any further concerns please feel free to contact any customer service team.
beware of 'hidden' charges. They quote 'site unseen, then turn up in a small van with tiny pacing boxes. They then try to charge you for extra trips an extra pacing/boxes, as well as additional charges for 'difficult' items suck as plants - wanting a seperate trip to avoid 'soil contamination'. Beware!
Terrible experience, I do not recommend this company.
Quoted over the phone £350.00 , once the van was loaded advised, loads more than advised and they wanted another £250.00 No choice by this point. agreed another £150 to complete move. Total of £500.00. They scratched my TV. Broke a picture frame and an item is missing, no follow up from company to gain satisfaction. GET A REMOVAL CO TO QUOTE AT THE PROPERTY.
Do not use.
Had arranged for them to pack my house up. They didn't really pack anything, just chucked stuff in bin liners. Hose pipe with water and spiders were placed on top of a mattress which they hadn't even attempted to cover. It's all about time. Really bad firm!
We have helped 70,000 people move house in 20 years, so we have the expertise to give you a smooth and stress-free moving experience. No matter what size your move is, our dedicated team will move your items at a competitive price and to the highest standard. Our extensive experience means that we have worked on a variety of moving jobs and we know that every move is different and will have specific requirements. This is why we will always aim to cater the service specifically to you.
We also offer professional packing advice to ensure your items are protected. As experts in home removals, we know all the tips and tricks for packing up your home quickly and efficiently.
Our secure storage facilities will keep your items safe at affordable rates. Our friendly staff are there to offer free advice and help meet whatever storage needs you might have.