Removals Centre

Removals Centre

Reading, Berkshire
Superb
based on 96 reviews
member since October 2016
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Reviews & Ratings
Customer Reviews
  • Jessica Lewis-Dalgarno

    Reading

    29/03/2019

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    Jason was incredibly helpful, particularly as I had a very stressful chain, where I had to change the date of the move three times. The guys on the day worked really hard and treated everything with respect. They were even kind to our cat, who was having a difficult day! I have absolutely nothing negative to say and would wholly recommend this company.

  • Deborah Harris

    Horsham

    21/03/2019

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    Had a little bit of a mix up on packing on the day of the removal but was resolved quickly. They worked hard and efficiently.

  • Simon Goodchild

    Dunmow

    20/03/2019

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    Helpful team and great customer support. Was really pleased with the service received. Thank you.

  • Chris Brian

    Reading

    15/02/2019

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    Brilliant service from two guys who worked cleanly and quietly even with the snow! Very happy with the company.

  • Giovanni Pirolli

    Basingstoke

    9/01/2019

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    Removals Centre were the lowest quote I received from 4, by quite a way -which made me slightly nervous. However, the service from Jason throughout was professional and very friendly. We had to move our moving date out by a month, which was no problem at all. On moving day the guys turned up exactly on time and got everything loaded, including taking apart beds, couches and cupboards, loaded onto the van and safely transported to the new address, unloaded and put back together again. Not a single breakage or issue. Highly recommended!

  • Elise Fider

    Cambridge

    9/01/2019

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    Great team. was able to handle a flat tire the day of the move and still finish at a reasonable time.

  • Paul Matthams

    Leigh-On-Sea

    9/01/2019

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    The stress of moving a week before Xmas was taken away by this amazing company
    The removal guys were fantastic from start to finish and nothing was too much for them
    I would 100% recommend this company to anyone moving

  • Maria Shatford

    Oxford

    30/12/2018

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    Brilliant service, 4 removal men came on the day and they were all hard working, polite, friendly & very efficient at their jobs. I would recommend this company to friends & family. Excellent service from start to finish.

  • Mhairi Wilson

    Basingstoke

    23/12/2018

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    Brilliant service, guys were great. Just got on and did everything with minimal direction needed

  • Sarah Honour

    Basingstoke

    21/12/2018

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    Great team, very efficient and reasonably priced. I would definitely recommend them!

  • Bridget Smith

    Abingdon

    28/11/2018

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    Service was excellent, communication from Jason prior to the move was great. On the day, everything went smoothly and the chaps were hard-working, professional and respectful.

  • Chantelle Coker

    Basingstoke

    28/11/2018

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    Great company and so so happy we chose Removals Centre for our house move.
    Arrived on time and just got on with the moving, lovely team and extremely satisfied with their work.
    Thank you all so so much.
    Couldn’t have made the moving day any easier for us.
    Thanks,
    Chantelle.

  • Kerry Clark

    Bedford

    27/11/2018

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    Excellent, speedy service. Very helpful and friendly on the day.

  • Wendy Cubiss

    Thame

    15/10/2018

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    The men were all very efficient and worked extremely hard. Very plea sent and helpful. I would recommend them, their packing was excellent too.

  • Lucy Stearn

    Reading

    6/10/2018

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    Brilliant service. Jason was always at the end of the phone for queries in the run up to moving day. On the day the team arrived, and were quick, friendly and completely professional. A stress free experience. I highly recommend them.

  • Sandra Trott

    Oxted

    5/10/2018

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    Very helpful and friendly. Would use this firm again :)

  • Leigh Holmes

    Aylesbury

    25/09/2018

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    Brilliant service from start to finish. Jason was professional and, when my move date was moved back he changed the date without hesitation. I was a little worried as the quote was over the phone and it was so reasonable, I thought it was too good to be true but it wasn't. He charged exactly what he quoted. The moving team on the day were very polite and were on time. They dismantled furniture and put it together in no time and were respectful of all our possessions. Money well spent in the move!!

  • Anna Goss

    Bampton

    13/09/2018

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    I couldn’t fault these guys. Absolutely amazing and very lovely chaps. Jason went above and beyond when I didn’t get my keys on time and rescheduled last min to help. Highly recommend them. Thank you team at removals centre.

  • Tom Hollyer

    High Wycombe

    6/09/2018

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    Really impressed with the company. The 3 removal men were fantastic. Super professional and got the job done quickly and effectively. I would certainly recommend them as they were great value for money. Thank you!

  • Russell Cheshire

    Colchester

    31/08/2018

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    A fantastic service and moving day couldn’t of gone any better

  • Zachary Sloss

    Farnborough

    31/08/2018

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    After worrying about my moving day, I'm very glad I used Removals Centre. I paid for the full packing service, and the day couldn't have been easier. The two removal men were friendly and worked tirelessly.

  • Stamatia Logothetis

    Crawley

    30/08/2018

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    Uncomplicated, professional and discreet. Very fast, they knew what they were doing and were following instructions exactly.

  • Matt Lodge

    Witney

    29/08/2018

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    Absolutely brilliant service. 3 uniformed guys, incredibly polite, very hard working and even helped unpack our van without being asked. Couldn’t ask for better help. Many, many thanks.

  • Nicola Barclay

    Oxford

    17/08/2018

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    Removal centre were excellent. I had to organise my move at very short notice and they were able to accommodate me. Their price was almost half that of other companies, but still their service was excellent. Jason was great at organising everything and stayed in contact before, and during the move. Definitely recommend. Thank you!

  • Ginny Leadley

    Wokingham

    6/08/2018

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    I had to find this company at short notice as our previous removals company let us down with two days to go!
    Jason from the Customer Service Team was so helpful, reassuring & informative. I was moving on my own as my husband was overseas the week we moved - so I was incredibly nervous it would workout on the day. But I went with it & booked the Removals Centre with limited hassle & a lot of trust. Jason phoned the day before to reassure what would happen on the two days of packing & moving.
    On the day it went like clockwork. The packers & removals teams worked solidly & professionally. I was treated like a valued customer by all those involved. Jason also called on both days to ensure I was pleased with their service. The actual move day was long & the guys worked tirelessly until a very late end - 20.30hrs!!
    A huge thank you to Jason for being so helpful & providing such excellent customer service throughout the whole process. Also a huge thank you to the team of packers & movers who made me feel valued & supported throughout the two days. My husband & I are incredibly grateful for all your efforts as we had a lot of stuff to move! I will use Removals Centre again.

  • Suzanne Litthauer

    Colchester

    14/07/2018

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    Everything went really well. The guys went above and beyond, waiting for hours for estate agents and reassembling furniture on one of the hottest days of the summer.
    Will definitely recommend this company to friends.

  • Emeline Porter

    Crawley

    14/07/2018

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    Very hard working blokes. Kept chasing them with cold drinks and they worked hard on a hot day with just water keeping them going. Nothing broken and fast workers, highly recommended.

  • Lucia Knight

    Guildford

    11/07/2018

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    These guys were great from my very first call with Jason who appeared to be the only human I spoke to from a removals company who had a sense of humour and really understood my pain of my first move in 12 years. The guys on the day were faultless - arrived when they said they'd arrive, were good humoured, efficient and thoroughly careful with our precious possessions. In a commoditised market, these guys stood out.

  • Marion Hughes

    Petworth

    9/07/2018

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    Jason and his team were brilliant. Jason answered all of my questions and concerns. Two very nice Lithuanian young men worked like beavers on the removal day during a searing heatwave. They worked well above my expectations so a well deserved tip given. No damage and no lost items. I would highly recommend this company.

  • Trudi Millwood

    Reading

    14/05/2018

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    Fantastic service. Quick efficient, friendly and helpful. Couldn't fault them. great service from start to finish. Would definitely recommend them.

  • Natalie Meade

    Oxford

    9/05/2018

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    Outstanding customer service-efficient and used initiative by always checking with delicate furniture and ensuring they didn't pack anything they weren't meant to. Excellent time management-best removal professionals I have experienced having moved several times. Well done!

  • Alan White

    Thatcham

    29/04/2018

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    Jason @ The Removals Centre was absolutely fantastic from the initial call right through to the actual move. His team were on time, polite & courteous, loaded up quickly & unloaded just as efficiently. Highly recommended.

  • Janice Mclean

    Bishop's Stortford

    26/04/2018

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    Great service with very helpful removal men on the day. Three uniformed men worked extremely hard to provide an excellent moving day.
    Price was lower than others quoted. Would definitely use again

  • Jonathon Beardsley

    Newmarket

    24/04/2018

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    Wow, I was concerned after hearing horror stories about cheap removal companies. These guys buck the trend. They are honest, well priced, efficient, called to check everything was ok the week before and the guys on the day were fantastic. No hassle with having to put beds together, kept the carpets clean, nothing scratched or broken. Definitely recommend.

  • Debbie Bowl

    Witney

    20/04/2018

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    Spoke to Jason several times leading up to the move and he was always very efficient, helpful and polite, and made me feel very confident about his company and staff team.
    On the day of the move two gentlemen arrived, assessed each room in turn, and then started the packing into the lorry. They were like a whirlwind - everything was packed and secured in the lorry in no time at all. They were equally as efficient with the unpacking at the other end, and very polite and helpful throughout, checking where I wanted things to be stacked, and taking furniture to the relevant rooms. I have not found a single damaged or broken item or ornament during my unpacking!
    The pricing was also very competitive, compared to some of the other companies I spoke too, but it was primarily Jason's knowledge and efficient service that persuaded me to use the company over and above their competitors. I would not hesitate to recommend the Removals Centre to anyone moving home- great value for money and very efficient service. Debbie

  • Suzanne Eustace

    Thatcham

    20/04/2018

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    Excellent job the men were very careful with everything. They worked quickly and efficiently saving us time. Would recommend.

  • Paul Evans

    Wallingford

    18/04/2018

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    Great value for money, punctual, polite, seamless

  • Calvin Kent

    Iver

    17/04/2018

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    AMAZING SERVICE !!!
    Without a doubt rest assured this company will deliver (literally)!
    I spoke with Jason who assured me the job will be completed on time and without any concerns. Sure enough the next day a team of two guys turned up on time, they were more than happy to do the job and were smiling and jeerful throughout! WE moved no problem, nothing broken - The guys waited for me to follow them to the new house, where they unloaded and placed the boxes on the correct floors as marked on the boxes. PERFECT!

  • Sian Dibben

    Canvey Island

    16/04/2018

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    After looking around this company was the cheapest I could find. Dissembled and reassembled my furniture listed with no problem, kept me updated on the day and waited until I had the keys. Made sure boxes were where I wanted them and I was happy with everything before they left. Would 100% recommend

  • Lauren Townsend

    Windsor

    9/04/2018

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    Thank you so much for an amazing job. We requested removal men but super heroes turned up! Everything was out and stacked with crazy precision and moved in without any issues. I cannot recommend them enough. Jason was great from start to finish. He provided us with a very reasonable quote and there were no pressured phone calls chasing it up either, so when our original house fell through we didn't have to explain to anyone, When we finally found another property I just called up and the full quote still stood so all we had to do was book in a date. A courtesy phone call a few days before the move date and one during to make sure all was going well. Excellent price, no hidden charges or extras for the few items I forgot to mention, fab service and job well done! Thanks all!

  • Richard New

    Abingdon

    4/04/2018

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    Excellent service the two gentlemen very helpful arrived on time did exactly what I said and a little bit more brilliant would use them again

  • Janet Bell

    Harlow

    24/03/2018

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    Excellent service throughout the whole experience, would highly recommend.

  • Neil Margetts

    Hook

    21/03/2018

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    Jason was always readily available and gave exceptional customer service, My move was delayed due to weather and they could not have been more helpful. The stress levels of moving were reduced significantly because of this. The removal men arrived on time and were courteous, polite, quick and efficient. No problems what so ever. Thanks guys. 5 stars.

  • David Oakey

    Didcot

    14/03/2018

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    Very efficient both loading and unloading and no issues in battling the snow during the beast from the east!

  • Kirsty Mclaren-Riley

    Canvey Island

    28/02/2018

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    They were extremely professional from start to finish. The team of two men did not stop, were courteous and polite the whole day. I was more than happy with the price. Will definitely recommend and use again.

  • Justin Rohan

    Crowthorne

    9/01/2018

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    Made the day very easy.

  • Debs Everson

    Saffron Walden

    6/01/2018

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    Stuart and his team were excellent, no job was too difficult, extremely professional and trustworthy, they made my move a lot easier

  • Cathy Ford

    Camberley

    1/01/2018

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    I’ve moved out and in several in my life; This is the first time I’m seeing such conscientious and hard workers removers. They didn’t stop all day. Very helpful very kind as well. Jason from the beginning was also very helpful tried to find the right time for me to move. If I have to move again I will definitely ask for their service. Nothing has been broken! I highly recommend them.

  • Mark Bowley

    Milton Keynes

    29/12/2017

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    Brilliant and speedy removal company. Would definitely use again and recommend.

  • Simon Robins

    Reading

    16/12/2017

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    Efficient and friendly back office and a polite hard working removal team. Add to that a very competitive price and you can see why I gave them 5 stars!

  • Beverley Beer

    Ely

    8/12/2017

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    Easy to book, good service over the phone to sort all requirements.
    The two removal men were on time, very polite and were super human quick at loading and unloading, whilst being very carefull with our belongings.
    Would recommend this service.

  • Cynthia Hart

    Crawley

    28/11/2017

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    An excellent company. I would definitely use them again. Efficient and very quick. No hassles. Just so very professional in everything. Thank you to Jason and his team.

  • Alastair Long

    Aylesbury

    17/11/2017

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    Thorough and very efficient

  • Claire Buss

    Barking

    20/09/2017

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    Highly recommended.

  • Ewa Adams

    Lightwater

    16/09/2017

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    Very good

  • Georgina Butcher

    Aylesbury

    14/09/2017

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    Really nice and friendly guys, from the office to the removal men. Would recommend to friends and family.

  • Lucille Hyde

    Romford

    8/08/2017

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    A BIG THANK YOU to the team at Removals Centre, namely, Jason for his great Customer Service in promptness, respectfulness and patience. Together with the two-man team that helped me move on the day (sorry didn't note their names down). At both destinations they collected and transported the goods swiftly, carefully (as if they were their own goods), and respectfully. Nothing damaged at either end in respect to the homes themselves with being in and out a few times, and the same for all goods (not that I have opened everything but I know all's good). Amazing and brilliant service. Despite my initial wobble and doubts, there was clearly no need. Passing on the good news verbally when asked as well. Happy Days :-) Lucy

  • Anonymous

    Berkhamsted

    3/07/2017

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    Fast and reliable, excellent service and great price.

  • David Brooks

    Bishop's Stortford

    23/06/2017

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    Very friendly and helpful staff, packed and unpacked everything where I wanted it.

  • Grace Jeal

    Billingshurst

    21/06/2017

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    Everyone that I spoke to or dealt with was fantastic with excellent custumer service. Nothing was too much trouble. I wasn't able to give them an exact date until the day before I moved which they fulfilled. Amazing!

  • Karen Ricketts

    Braintree

    5/06/2017

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    The guys that moved us were helpful and polite and worked like Trojans. Wouldn't hesitate to recommend or use again.

  • Claudia Whillis

    Horsham

    28/03/2019

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    The team is amazing. They are very friendly and make the experience of moving houses much easier.
    I extremely recommend them.

  • Justin Fretwell

    Reading

    17/12/2018

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    Jason; very professional, non-pushy, courteous and knows his business.
    The two lads that moved my flat: good people, careful and just got on with the job, no procrastinating and left at the other end only when I was happy.
    Thank you very much for a smooth day.

  • Sophie Smallwood

    Basingstoke

    13/12/2018

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    I cannot reccommend this company enough! Organising the move was the easiest part when talkling to Jason, and our date kept moving throughout the year! The team who came to do the move, were professional, quick, careful and a laugh. Genuin lovely guys who turned up on time and caused no damage. We hit a major stressful snag on move day when the old owner of our new house had not moved out at all! Jason and the team kept me and my husband calm, they were able to reschedule a delivery date and were able to store our belongings in secure storage until this time. We can't thank them all enough for their help, patience and kindness. They really went above and beyond for us, so of course toasted to them at the hotel that night.

  • Sue Worth

    Dunmow

    27/11/2018

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    Jason was helpful and flexible. Good communication. The removal guys were prompt and generally very good. They were clearly in a hurry to get to my new house which was 3 hours away but we agreed on a time that allowed me to clean the old house and then get the cat and myself on the road. Overall a good service and good value for money

  • Deborah Easterbrook

    Tring

    14/10/2018

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    I was very impressed with how efficient both workers were.

  • April Beckerleg

    Aylesbury

    25/09/2018

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    Really good service, cheerful, helpful and very efficient

  • Michael Brown

    Cambridge

    25/09/2018

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    All in all the move went smoothly. Our furniture was collected on the agreed date and placed into storage. The team that came to collect the furniture worked well together with all the packing and loading completed in only a few hours. In terms of pricing the storage per week was reasonable and comparable with other companies who quoted. After 6-weeks we took delivery of the furniture into our new home in Dunfermline. The same team delivered the furniture and again were quite efficient in bringing the furniture into the home and setting up the beds etc. Only drawback was agreeing the delivery date which was eventually delayed by two days although communication was maintained throughout the period and a small refund given in recognition of the inconvenience caused. In any case, I would recommend the company and would not hesitate to use them again.

  • Amy Mellors

    Banbury

    6/09/2018

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    Really professional- smooth and efficient service.

  • Nita Martin

    Horsham

    6/09/2018

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    Excellent service. The guys were super helpful and friendly. It all went without a hitch. I opted for the pay per box option (for the guys to pack for us) as I didn't think I had too much stuff. I underestimated the amount I needed and it probably hiked up the price somewhat, so it may be better to get an all inclusive quote if you have a lot of stuff. But I would highly recommend this company for the service provided.

  • Avi Nathan

    Westcliff-On-Sea

    13/05/2018

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    Extremely helpful during the quotation stage and very understanding of numerous changes and additions once we had confirmed a removal date. The moving day also went really well however we do feel the guys on moving day could have been more considerate with our pets. That aside we would definitely recommend this company as all round they great from start to finish.

  • Andrew Weston

    Cambridge

    3/02/2018

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    The two removal men were friendly and efficient. Great work guys!

  • Rebecca Vaughan

    Aylesbury

    17/01/2018

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    Great customer service to arrange the move, and excellent service on the day. During the move, the two guys who came to do the job were fast, polite and worked hard all day. Although more expensive than other companies, I would recommend.

  • Lisa Seager

    Bracknell

    27/10/2017

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    Customer service was great (always available on the phone) and the removal guys were great on the day; very hard-working and willing to go above and beyond to get the job done. There wasn't much time between exchange and completion so we couldn't arrange for them to come and see how much stuff we had. I gave a complete inventory of the big bulky items, but I underestimated the stuff/boxes side of things. This meant the trucks weren't big enough. The guys were willing to do another trip and work into the night! My feedback would be to have a video call if they can't come in person to see how much stuff there is to move.

  • Gavin

    Witney

    26/07/2017

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    Very good and efficient service

  • Nicola

    Leigh-On-Sea

    16/06/2017

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    One of the removal men was quite poorly throughout the day. Although it made the moving process quite a bit slower, I was very pleased he still came to work and didn't let us down!

  • Maija Campbell

    Hove

    6/06/2017

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    Arrived an hour earlier than expected so we weren't quite ready but customer service was outstanding.

  • Fiona Turner

    Didcot

    6/06/2017

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    Excellent service. We were quoted three men and only got two...but they did a great job. They were very pleasant, friendly and hard working Lithuanians....very strong and put everything where we wanted it. The day was very long, as having only two men made it slower. On the whole a very good experience...thank you!

  • Andrew Hall

    Iver

    3/02/2018

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    Friendly and took care of my stuff. Rained all day but they just got on with the job

  • Simon Verschuren

    Beaconsfield

    21/12/2018

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    Well organised, skill full, helpful and friendly staff. would recommend them to others

  • David Firth

    Cambridge

    18/07/2018

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    On the whole, things went smoothly. Nice on the phone, nice in person. Successful move. I would use them again.

  • Patsy Drake

    Dorking

    18/08/2017

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    Very late collecting and not kept informed not sure told truth about delays. People on site for collection and drop off brilliant. Helpful, careful and very obliging.

  • Neyla Velimoukhametova

    London

    19/05/2018

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    Overall decent enough service, however felt the attitude could’ve been “cleaner and keener”: communal area will have to be repainted due to marks, some touch up inside the flat will be also needed as again furniture/boxes were brushed against them, some plants suffered quite a few broken branches (i only had 5 pots, wasn’t moving a garden). Overall wished it was less rushed, and more care taken - it would’ve maybe added 30 more minutes to the job (overall took 3.5hrs to move an euqivalent of a 1 bedroom flat), but could’ve made a world of a difference to me.

  • Natalie Patterson

    Oxford

    12/04/2018

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    There were complications booking as the guy had already booked me in but didn’t realise it so told me the day was full.
    On the day the guys got stuck in traffic on the way to me then they packed the house up in such a rush it was like a bomb was about to go off. I sat out of the way hoping nothing was going to get broken. They didn’t have any trolleys so carried the fridge freeze between them, I had lots of stairs at the new house!
    They broke down on the day which is out of their control but they didn’t tell their office or me and it took me calling the office for them to investigate what was going on. They left Oxford at 0930 and we’re broken down in Basingstoke at 1400 so didn’t get to me in Portsmouth until 1830, luckily it was only a partial move.
    The quote said they would put things in the appropriate rooms but the guy moving things inside the house just wanted to put everything in the dinning room.
    They did give me a £25 refund as a good will gesture but I wouldn’t trust them to move the rest of our furniture in summer.

  • Nick Bullock

    Reading

    15/09/2017

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    Terrible - 3 independent contractors turning up late without the agreed amount of van space resulting in us having to make our own arrangements to move the remaining items. No team manager, office slow to react to the issues.
    Left us in a state of panic and stress and NOT what we expect for the price agreed.

  • Dominic West

    Romford

    18/08/2017

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    We were short of packers, then short of van space. Eventually all sorted, but wasn't their finest hour. Nothing broken tho' and due to circumstance they did land up working til nearly midnight, without complaint.

  • Elizabeth Martin

    Cambridge

    19/01/2018

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    Great customer service before the move. Absolutely no contact after despite 3 emails sent regarding issues on the move day.
    Two lads did the move. They lost half the bed bolts to my children's bunk beds but still put the beds together without informing me. Left the beds potentially unsafe. A few other minor events I would have overlooked but given lack of response I'm really unimpressed.

    Response:
    Hi Elizabeth, Thank you for taking the time to send your review we value all feedback. Firstly Sorry to hear that the move did not go as expected and that no one had contacted you regarding your complaint. Having read your review I had noticed the time period (Christmas/new year holiday) in which your removal had taken place we had limited number of staff in the office. Although this is not an excuse I believe this was the reason for the breakdown in communication hence why you were only in contact with the driver. As for the removal please check your personal email. Kind regards Customer Care Team.
  • Teresa

    Newbury

    6/09/2017

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    Lost more money with this company than it cost me to move. Broke jukebox, and several items. Left us with no bed they put the bolts to put it together somewhere else. Asked for frozen food to be boxed and left it at the old place. We had several trips back over 190 miles round trip. Hired a van for big and heavier items the didnt bring. Son in law helped in the end and got home on the Sunday at 1.30am. They take your money but didnt do a good job. Only 1 out the 3 lads was willing to work. Oh at 10pm found ended up shopping for kettle duvet and pillows. Left back of wardrobe in the bath at the old place.

  • Anonymous

    Oxford

    21/07/2017

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    Slick office operation on the customer front, but the way they organised the job was unimpressive, making things awkward for both the removal men and for me. A very stressful day and I wish I had opted for the other firm you suggested.

  • Rebecca Luxton

    Chelmsford

    13/03/2018

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    Horrendous! Turned up 30 minutes late, took 1.5 hours for lunch, leaving us waiting at the new house all this time - we actually began to panic, expecting to find out we had been scammed.

    Expensive furniture was damaged. The walls to the house we were moving from were covered in marks and scratches.

    Jason was very efficient when it came to booking the removal and taking the money, but failed to return my call twice despite saying he would straight away. Following my complaint, he then failed to answer the phone.

    All in all, the removal took 14 hours - they started at 0830 and finished at 2230. Felt a bit sorry for the 2 guys moving us - they spoke very little English, and unfortunately should have had a third person to help them. They clearly need more training re speed of removal and taking care of customers belongings.
    Will never recommend.

    Response:
    Hi Rebecca,Thank you for taking the time to send us your feedback regarding your removal. I am sorry to hear that your move did not go as expected.Following your removal our team had told us, that it was clear from when they arrived to your property that there were a lot more items than mentioned on the job sheet. This coupled with additional army equipment (large items) which was extremely heavy and difficult to carry.Failing to give us this information led to a 2 person team rather than a 3 person team and we believe this was a major factor to why the removal did not go as expected.I understand that did Jason called you back however there was no answer therefore he had left you a voicemail.If you have any further concerns please feel free to contact any customer service team.
  • Anonymous

    Cambridge

    10/07/2017

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    beware of 'hidden' charges. They quote 'site unseen, then turn up in a small van with tiny pacing boxes. They then try to charge you for extra trips an extra pacing/boxes, as well as additional charges for 'difficult' items suck as plants - wanting a seperate trip to avoid 'soil contamination'. Beware!

  • Devon Wren

    Milton Keynes

    9/03/2019

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    I had a complicated move involving a lot of valuable items over two days. I was promised VIP treatment and their best guys to handle the job. I was promised 6 guys, and only 4 showed up. Immediately they almost broke a £6000 screen I had hanging on the wall. I questioned why they weren't wrapping any of the furniture to protect it and was reassured it would be fine. It wasn't. Our brand new fridge freezer has dings marks. A glass surfaced entertainment unit was scratched all over. Several pieces of wood furniture had scratches and large gashes in. I caught them placing furniture out on the driveway and wheeling office chairs across the tarmac. They turned table tops upside down without any padding beneath so they got scratched up. I've moved 6 times in the past 6 years, and never have I seen so much disregard for my property. Jason who I spoke to in the office was apologetic and the team he sent on the second day were 100 times better, way more careful and didn't cause any further damage. However, I still have several £1000's worth of damage and after initially promising there was insurance cover, they now are not returning returning my calls or email.

  • Christine Kern

    Cambridge

    28/05/2018

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    Don't use them, there are enough companies out there to pick from. Please avoid at all cost

  • Raya

    Windsor

    28/09/2017

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    Terrible experience, I do not recommend this company.

  • Anonymous

    Hemel Hempstead

    17/07/2017

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    Quoted over the phone £350.00 , once the van was loaded advised, loads more than advised and they wanted another £250.00 No choice by this point. agreed another £150 to complete move. Total of £500.00. They scratched my TV. Broke a picture frame and an item is missing, no follow up from company to gain satisfaction. GET A REMOVAL CO TO QUOTE AT THE PROPERTY.

  • Kirby Marshall

    Horsham

    22/06/2017

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    Do not use.
    Had arranged for them to pack my house up. They didn't really pack anything, just chucked stuff in bin liners. Hose pipe with water and spiders were placed on top of a mattress which they hadn't even attempted to cover. It's all about time. Really bad firm!

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