Company Overview
Here at Removals Expert, we take the responsibility of moving your home with the utmost importance. With our London removals service we employ only the best in the industry, ensuring all our staff members are professional, hardworking, polite and experienced. This means we offer an excellent level of customer service and satisfaction in everything we do. We are also members of Ombudsman Scheme and WHICH?
Areas Covered
Reviews
All went very smoothly. Great service and good value
The guys that helped us were amazing, great job and work very hard.
Thoroughly excellent - friendly and brilliantly flexible! - v much recommended.
They gave us exactly what we wanted. They were careful and were very polite and helpful.
Fantastic service
Extremely helpful guys, very polite. The move went without any problems and was stress free. I would recommend anytime.
Removals Expert of Removals Expert replied:
Thank you Sam for your lovely feedback. Please do contact us if you need any help in the future.Excellent service, guys got a 2 bed apartment moved to our new home in one morning and were able to manage 6 floors with no lifts.
Excellent value for money. Customer services were fabulous on the run up to the moving day. Answering all enquiries quickly.
Movers on the day arrived early and worked so hard throughout the day. All items were looked after extremely well making sure all my fragile items were taken care of.
Move was done quickly and with care and I highly recommend the companyReally good service, turned up when they said they would and nothing was too much trouble! Were other quotes that were slightly cheaper but I’d recommend paying a bit more!
Professional guys that did the job quickly.
The customer service girl I booked my move with was friendly and helpful over the phone. However on the day of the move no one showed up during the scheduled time and when we called up they told us that the move hadn’t actually been booked. But they saw that we paid our deposit and got movers to our house about an hour and a half later. The move itself went smoothly with no complaints. However when I asked about a discount off the final price due to the mistake that cost us time I was told I would need to pay the quoted price and could call the next business day to discuss the problem.
Nice bunch of chaps headed up by Ali, They worked very quickly and efficiently. My move was a bit of a last minute request, but they did what say said on the tin, thanks guys
Great customer service over phone. Removal day went very smoothly.
This company were in a desperate rush to get our stuff in the van and as a result didn't take care of our stuff very well. Things spilled out of boxes. They were polite but hard to communicate with due to poor levels of written and spoken English. I was suspicious as the quote was so cheap but the company seemed so professional at first. I would pay more for a better service.
Everything started off well, with their initial quote, assessment visit and arriving on time. The kitchen was packed to a good standard, unfortunately the level of training is not consistent as the other guy did an horrendous job packing the bedroom and living room. Stuffing things into boxes with no order so they ran out of boxes and used our black bags. They misjudged the number of hanging boxes so squashed clothes and stuffed them in the bottom.
Shambolic!
They took ages getting to our new place and complained they couldn’t park closer (only 20 feet to the door). They walked mud into the carpets and only put down protectors when we complained. Although we asked them to be careful, they managed to chip the newly painted front door and only repeated requests to slow down made them take head.
Unpacking we saw the extent of their quality, with squashed hats, bent books and crumpled everything else.
Afterwards we complained and it took multiple emails and a chaser mail after a month to get a reply. All that was offered was 25% off the next move. Not going to use them again, so a hollow gesture. Avoid!
More Information
Home Removals
We have the skills, experience, ability and vehicles to complete any house removal, from a small room in a house share or student accommodation, all the way to a large family home. We can safely package and protect your items for you and deliver them to your new home. Our fully trained and dedicated house removals team are ready and able to help you.
Storage
We have a large range of storage solutions for your home that are fully insured. We can offer long and short-term storage, 24hr security, CCTV and a collection and drop off service for our temperature controlled storage spaces. If you’re moving house and your new home isn’t yet ready or, if you need some documents stored then our storage solutions could be just what you are looking for.
