They were absolutely brilliant. They came to my house to access how much I had to move. Gave me a quote and really didn't hassle me to made up my mind quickly for a decision. I was asked to think about it and call them if I needed any help. Gave me written quotes for my removal and everything was very clearly listed They definitely came in with the most reasonable quote. I moved from London to Scotland..so quite a trip.Everything was done and it was very straight forward. The removal men were polite and friendly and very quick and I have no hesitate in recommending then.
These guys were so quick and efficient and genuinely just lovely people. The movers were there on time and ready to work straight away so it was all done and dusted by 1pm. Leaving us plenty of time to start unpacking and settling into our new home. Our only constructive feedback would be that it would have been ideal to use moving mats on the carpet in our new home as there were a couple of marks left on the carpet (but nothing carpet spray couldnt get out). Highly recommend these guys and we would absolutely use them again.
Very efficient and fast. And they are very careful for moving the furnitures.
To summarise everything, they were professional, punctual. Most of our Ikea stuff survived.
Offered the best price for our move and they did a fantastic job.
Very professional company and great service from the get-go. The removers were very puntual, hardworking and polite. Would definitely recommend it.
Competitive quote. Great communication both before and on the day of the move. The movers were professional, fast and made the whole experience hassle-free. I would not hesitate in recommending Removals Expert.
Excellent and efficient service. I would definitely recommend them
Absolutely brilliant service from start to finish. Quick, efficient, and the guys often went above and beyond the call of duty. Having them dismantle and assemble furniture as part of the package was a huge draw and I’m so glad we did it- it meant we had beds to sleep in before and after the move!
They really did have a huge impact on reducing the stress of the day and I’d highly recommend to anyone.
The customer service team responded quickly to all my questions and they were able match another quote I’d received.
On the day, the guys were great and went out of their way to ensure everything went smoothly.
They were not the cheapest but I’m glad I used them and I will use them again.
3 fantastic chaps prompt arrival very friendly good customer service and very fast , they were also very careful with our furniture and boxes etc, cling wrapping large and fragile items . Fast but careful loading and unloading to our destination. we would Highly recommend them and will be defiantly using them in the future should I move again.
Efficient, courteous and got the job done in good time. Thank you.
Removal Experts made our move quick and painless! They were in for half of the day packing our home up into boxes and arrived the following morning at our new home to unload. It made the whole experience of packing easy and stress free. We definitely would have struggled doing it on our own. Great friendly staff and super efficient.
Ozzi and the rest of the team were great throughout - polite, efficient, and not a single broken item!Would certainly recommend - value for money and got the job done.
Friendly staff and helpful staff both before and during the move. Great team of four very hardworking and friendly movers, who disassembled and reassembled the larger pieces of furniture with no problem.
They were very hard working and did a great, quick but careful job. I would definitely use them again.
I decided on using this company due to the short notice I provided, the large kitchen items that need to be taken down stairs. And stuck to the time and date required.
They have done an outstanding job, finished the moving in one day. Very professional and efficient. I would be to recommend highly.
Absolutely superb service. Will 100% be using them again. Might even try the unpacking service too next time!
Brilliant service, nothing too much trouble. Flexible on moving date which was massively appreciated and a really nice team on the day. Worked really quickly amd took great care of my things. Thanks!
All good! Service was quick, well priced and efficient
All went very smoothly. Great service and good value
The guys that helped us were amazing, great job and work very hard.
Thoroughly excellent - friendly and brilliantly flexible! - v much recommended.
They gave us exactly what we wanted. They were careful and were very polite and helpful.
Extremely helpful guys, very polite. The move went without any problems and was stress free. I would recommend anytime.
Excellent service, guys got a 2 bed apartment moved to our new home in one morning and were able to manage 6 floors with no lifts.
The team arrived on time and were very courteous. They did everything I asked them to do. We ran over time by an hour but the delay was caused due to difficulties taking apart wardrobes in a tight space.
There were a few glitches with box orders (the wardrobe boxes only arrived on moving day) which meant on the day of the move there was some time pressure on the removalists. This meant that there were no extra hands to help with assembly or disassembly of furniture. Also, it was originally quoted as a two man job, we insisted on having 3 men on removals day. In hindsight, 4 may have been better.
Excellent value for money. Customer services were fabulous on the run up to the moving day. Answering all enquiries quickly.
Movers on the day arrived early and worked so hard throughout the day. All items were looked after extremely well making sure all my fragile items were taken care of.
Move was done quickly and with care and I highly recommend the company
Really good service, turned up when they said they would and nothing was too much trouble! Were other quotes that were slightly cheaper but I’d recommend paying a bit more!
Professional guys that did the job quickly.
Removal experts were very good - they turned up on the day early than expected and we're good at packing everything into the van in a timely manner. However some furniture weren't put together very well however it was an ok job.
The customer service girl I booked my move with was friendly and helpful over the phone. However on the day of the move no one showed up during the scheduled time and when we called up they told us that the move hadn’t actually been booked. But they saw that we paid our deposit and got movers to our house about an hour and a half later. The move itself went smoothly with no complaints. However when I asked about a discount off the final price due to the mistake that cost us time I was told I would need to pay the quoted price and could call the next business day to discuss the problem.
Nice bunch of chaps headed up by Ali, They worked very quickly and efficiently. My move was a bit of a last minute request, but they did what say said on the tin, thanks guys
Great customer service over phone. Removal day went very smoothly.
Removal Expert were the most competitive quote, easy to book, turned up on time, and moved all our stuff well and efficiently. But we had some problems with customer service. As we were competing on a sale and purchase on the same day, we made sure we had the van for the whole day included in the cost in case of delays. When there were some completion issues, we were constantly pressured by the removal guys to chase up our solicitors, and they threatened to increase the cost. They made their frustration known while we were trying to sort out quite a stressful situation on our end. I'd recommend paying a little bit more for a different if you want to avoid stress on the day.
On the day the guys were fab. Couldn’t say anything bad about them.
Quote process seemed straightforward. Unfortunately the quotes provided caused a lot of unnecessry confusions. I accepted the most expensive option quoted (option 3) after clarification emails back and forth. Had expected this to cover moving, provision of all packing materials and a fragile pack. I thought it was a bit odd that I wasn’t going to get packing materials until the day of the move so called customer service three days before the move to make sure we were on the same page. They assured me that I could enjoy my weekend as all was sorted ready for the Monday move and the guys would be bringing everything with them. Monday came and the removal guys arrived, with boxes for the fragile pack, but no other boxes. I was furious - knew the customer service people had been numpties! Turns out Option 3 was just moving and a fragile pack....and I was expected to source my own packing boxes (?!?!). Odd given Option 2 was moving plus packing materials. Anyway next half hour spent quarrelling with customer services. Ending up paying £60 more for boxes. Stupid quoting process.
They broke my bed. Awkward moment with no way forward. Did not take responsibility
The job varied in quality, the boys packed up the kitchen very quickly and move the items reasonably well. There was no obvious damage to anything, however a leg to the settee was left at the old property so I had to retrieve that and fit it myself. Additionally when it was difficult to contact the office, the movers were rather threatening in their behaviour. I would hesitate to recommend these movers.
This company were in a desperate rush to get our stuff in the van and as a result didn't take care of our stuff very well. Things spilled out of boxes. They were polite but hard to communicate with due to poor levels of written and spoken English. I was suspicious as the quote was so cheap but the company seemed so professional at first. I would pay more for a better service.
Everything started off well, with their initial quote, assessment visit and arriving on time. The kitchen was packed to a good standard, unfortunately the level of training is not consistent as the other guy did an horrendous job packing the bedroom and living room. Stuffing things into boxes with no order so they ran out of boxes and used our black bags. They misjudged the number of hanging boxes so squashed clothes and stuffed them in the bottom.
They took ages getting to our new place and complained they couldn’t park closer (only 20 feet to the door). They walked mud into the carpets and only put down protectors when we complained. Although we asked them to be careful, they managed to chip the newly painted front door and only repeated requests to slow down made them take head.
Unpacking we saw the extent of their quality, with squashed hats, bent books and crumpled everything else.
Afterwards we complained and it took multiple emails and a chaser mail after a month to get a reply. All that was offered was 25% off the next move. Not going to use them again, so a hollow gesture. Avoid!
The surveyor underestimated the amount of stuff we had despite looking under the beds & in wardrobes etc.
We had to pay £300.00 for an additional van. The second van I paid £300.00 for broke down.
Boxes were left in random places all over the house.
They were the cheapest but my advice would be to spend more and get a better service.
The removal men had no trolleys to lift washing machines etc they arrived with us a 8am & left at 10pm there was a 2 hour drive to our new house and an hours wait for us to collect keys.
The removal men should of been paid to stay the night as it was such a long day and it was a long drive back.
Avoid this company and pay more for a better service.
Utterly totally and completely incompetent do not use under any circumstances!
They turned up with vans that weren’t big enough to take the amount of stuff they had quoted (1900 cubic feet and they turned up with two 7.5 tonne Luton’s) , no coverings for any sofas mattresses or televisions. We had to make 5 cat journeys to get all our stuff over and as we competed early had to leave a lot of items in a neighbours garden and pick it up later.
They damaged our tv (a 40” flat screen, then offered us £40! ) and put a box of tools on items marked fragile!
Very bad experience!
Lazy, zero flexiblity , not helpful, not professional at all and also before the booking they saying something to let you book with them and on the written contract is not the same as discussed!!
I choose them because after my conversation at phone they seems very professional and they weren’t the cheapest one also ... awful customer service also when I complain about it!!
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