SWH Removals

South West House Removals

Southampton, Hampshire
member since January 2017
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Reviews & Ratings
  • Samantha John

    Southampton

    1/09/2017

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    I would not recommend! I filled in a form stipulating all my belongings for my two bed with a garage and garden. I was given a reasonable quote on the phone after telling them the amount of belongings I have. When it came to the day of the move I received a text in the morning saying that the price per hour has gone up A?10 and I would have to pay extra A?20 on fuel. I wasn't in any position to argue because I had everything planned to move out that day. It was 30mins past the time I booked them to come. They said they are an hour behind. I called back an hour later because they still not arrived and they said they are still delayed doing someone else's move. Eventually 5 hours later they turned up with a Luton van which was no way big enough for my move which I said to the guy originally that it won't fit. Two guys looked at the house and they said it was going to take two trips and they weren't willing to do two trips because it's late in the day and the owner on the phone wanted me to re schedule or do half then and half the next. In the end they finally agreed to move it all on the basis of myself and my partner helping too so it can be done quicker. So I ended up paying them to do half the job because myself and my partner did majority of the work! The customer service was shocking, the value for money was poor because I had to pay more and do half the work and the day of the move was a shambles.

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