Straight There Limited

Straight There Limited

Superb
based on 35 reviews
member since January 2019
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Reviews & Ratings
Customer Reviews
  • Claire Carlyle

    Birmingham

    21/09/2022

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    The team at Straight There were professional, friendly and very helpful. Their quote was competitive, and the whole moving process was as smooth as it possibly could be thanks to their professionalism and hard work. I can't recommend them highly enough.

    Response:
    Thankyou claire , i will happily pass this onto your team and to Chris for you . Straight There wish you all the best in your new home
  • Amit Kaushik

    Wolverhampton

    13/09/2022

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    The experience started well but went downhill as the job progressed. The pricing is competitive but the service is just average. We opted for the pack and move service and the communication wasn't clear about the packing date and how. The packaging was completed on the morning of the move. Our move was 200+ miles and left at 11:30 am. Nobody told us about the 3 pm clause. The folks were packing in comfort and reached at 4:30 pm. We had to lock the flat and leave afterwards and were 30 minutes behind them and at the end, they introduced us to this 3 pm clause of extra payment. Only one man was sent for packing and a total of two on the day of the move. It was a three-man job. They cut corners and when things get delyed, they charge the customer. The driver was extremely rude and towards the end they were literally throwing our boxes randomly in the house. There was no follow-up from the owner or office after the job. I am afraid to won't recommend them. I believe you are better off with professionals and more reputed companies.

    Response:
    Hi Amit I am sorry you were unhappy with the late key charge This is always highlighted on the day of your quote and written on your quotation sheet and also is stated in your terms and conditions which you accept online when you book in your move with ourselves. We are very confused by this feedback as we moved you into your new property on the 11th August and we have not received any correspondence from you since your move. The team were loaded in very good time with the 2 man team you were quoted for and arrived at your new property in good time also. All of our staff are fully trained and employed by ourselves, all of our team leaders have worked with us since the company was founded over 20 years ago. We are sorry you feel our staff were not careful with your boxes, we have spoken to your team who have assured me they would not do that. If you can call the office in relation to this as we would take this matter very seriously.
  • Craig Hall

    Walsall

    7/09/2022

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    The lads doing the removals were helpful, friendly and went above and beyond on what was a stressful day beyond what it should have been. Roxy in the office was helpful when we encountered delays too.

    Response:
    Thankyou for your kind feedback Craig , i will happily pass this onto Chris and your team . Straight There wish you all the best in your new home and hope you are settling in well
  • Chris Hinson

    Birmingham

    26/08/2022

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    Fantastic company. Very professional but nothing is too much trouble. The guys worked really hard and handled everything as though it were there own, not a single crack or break in anything and there were a lot of fragile items !Cant recommend highly enough and a very competitive rate.Excellent service

    Response:
    HI Chris Thankyou for so much for your kind words , i will happily pass this onto Chris and your team . Straight There wish you all the best in your new home
  • Raymond Wakefield

    Birmingham

    24/08/2022

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    Brilliant couldn't recommend them more. Nothing too much trouble. Both pack day and move day lads were great.

    Response:
    Thankyou for your kind feedback Raymond. , i will happily pass this onto your team . Straight There wish you all the best in your new home
  • Rose Stockford

    Walsall

    21/08/2022

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    The 3 gentleman who helped me were professional, quick, and careful. They didn't complain about the 3 flights of stairs they had to go up and down with everything, bless them. I will definitely hire them again if we move in future.

    Response:
    Hi Rose Thankyou for your kind feedback , i will happily pass this onto your team . Straight There wish you all the best in your new home
  • Brendan Gill

    Birmingham

    15/08/2022

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    Turned up when they said they would, worked well and efficiently ensuring my valuables were protected during the journey. Guys couldnt have done more to provide a great service

    Response:
    Thankyou for your kind feedback , i will happily pass this onto your team . Straight There wish you all the best in your new home
  • Graeme Kerfoot

    Wolverhampton

    14/08/2022

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    Polite, hard working, punctual solutions to any packaging needs.

    Response:
    Thankyou for your lovely Comment Graeme, i will happily pass this onto your team . Straight There wish you all the best in your new home
  • Home Bailey

    Birmingham

    7/08/2022

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    These guys were recommended to us and we were so glad that they were. The most genuine, hard working people we could have asked for. They were so polite and friendly, they made the whole move go with a breeze, moving house is stressful and these guys managed to make it a pretty enjoyable experience.The price quoted was excellent and very competitive. We did tip the lads as we felt they deserved it.We would use Straight There again and urge anyone else to use them too.Thank you.

    Response:
    Thankyou for your lovely kind words , i will happily pass this onto your team . Straight There wish you all the best in your new home
  • Darren Baker

    Wolverhampton

    4/08/2022

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    Online, did online search, they came up , cans out to look at the job and quoted straight away

    Response:
    Thankyou for your lovely feedback , i will happily pass this onto your team . Straight There wish you all the best in your new home
  • Cheuk Kan

    Walsall

    26/07/2022

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    Highly recommend, excellent service.

    Response:
    Thankyou for your lovely feedback , i will happily pass this onto your team . Straight There wish you all the best in your new home
  • Graham Wheeler

    Birmingham

    24/07/2022

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    Thank you so much for everything!! After being let down by another mover, Chris and his team stepped up last minute and smashed it out with a full pack and move! From initial enquiry through to completion the whole team were professional and took care of our lives in boxes!! The pack team the day before the move worked with incredible speed, something that would have taken us weeks was done in hours!! Once again thank you and I cant rate them high enough!!

    Response:
    Thankyou for your lovely feedback Graham , we were so happy we were able to help with your move i will happily pass this onto your team . Straight There wish you all the best in your new home
  • Veronica Lapthorne

    Birmingham

    23/07/2022

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    Very helpful friendly and efficient

    Response:
    Thankyou for your lovely Comment Veronica , i will happily pass this onto your team . Straight There wish you all the best in your new home
  • Amerdeep Chanian

    Birmingham

    15/07/2022

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    Straight There were simply amazing from start to finish. They were professional from start to finish and went above and beyond to complete our move. Highly recommended and a pleasure to work with.

  • Claire

    Dudley

    10/06/2022

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    Brilliant service from every single one of the team. Would recommend and definitely use again.

  • Manjeet Jandu

    Birmingham

    17/05/2022

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    Brilliant communication, on time, went an extra mile to accommodate all our needs. Polite and friendly. Thanks Stuart

  • Emma Moakes

    Birmingham

    21/02/2022

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    Great service, they were polite and helped as much as they could

  • Anne Regis

    Walsall

    19/01/2022

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    Face value appeared good. But in theory very unsatisfactory

    Response:
    Thank you for your feedback, we are sorry you were not happy with our service. We have not received any correspondence from you since your move, Can you please contact our office to discuss
  • Graham Graham

    Birmingham

    28/12/2021

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    The company arrived on time. Nothing was too much trouble. There were 3 removal workers all polite and helpful.They were fast and efficient, but careful.

    Response:
    HI Graham, Thankyou for your lovely feedback . Straight There wish you all the best in your new home
  • David Oldham

    Birmingham

    17/12/2021

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    It was a Friday move. Arrived at 9am had break for over an hour at 10.15. all they was bothered about was clocking off at 4.30.Not the best if I'm honest, but job was done.Maybe worth paying the extra and then getting the professional service I expected.

    Response:
    HI David Thank you for your feedback but we are very confused by this, We have not had any correspondence from you since your move to raise any concern. I have spoken to your team, and they are also confused as you advised them you were very happy with the service and even bought them a gift as a thank you. We even made a third trip after items were not pointed out to our team after vacating the property, so the team kindly went back to collect more items for you.If you would like to discuss further, please do not hesitate to contact usKind Regards
  • Rebecca Clarke

    Birmingham

    6/12/2021

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    Straight There were absolutely phenomenal! They made what is a typically stressful event, so easy and seamless. The team worked really hard, nothing was too much trouble and they were all so personable too, making the move an all around great experience. I would 100% use them again!

    Response:
    HI Rebecca, Thankyou for your lovely feedback . Straight There wish you all the best in your new home
  • Maxine

    Birmingham

    22/09/2021

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    From the initial contact with Straight There to the completion of the move, we could not fault this company. Stuart came out and gave us a very competitive quote, Roxy in the office, very efficient and most helpful and always kept us informed. The stars of the show are Trevor and Lloyd our removal guys. Nothing was too much trouble. We have a large two seater sofa and a large chair, I didn't think these were going to go into the living room, looking at the doorway space. Well these two got everything in, all the time with a smile and so pleasant. Thank you Straight There.. I would highly recommend them.

    Response:
    HI Maxine, Thankyou for your lovely feedback , i will happily pass this onto your team . Straight There wish you all the best in your new home
  • Oluwatosin

    Birmingham

    31/08/2021

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    Yes, affordable, flexible and reliable

  • Carmel Keatley

    Birmingham

    2/07/2021

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    Very good service and value, the guys worked extremely hard and were respectful of our property

    Response:
    Thank you for your lovely feedback , I will happily pass this onto your team . Straight There wish you all the best in your new home.
  • Andrew Saunders

    Birmingham

    26/06/2021

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    I would definitely recommend Straight There Limited. From the assessment of our possessions by Chris to the Roxanne in administration and especially Jamie and his colleague who dismantled, packed, then delivered, unpacked and re-assmbled at our new home, everything about their service was excellent.

    Response:
    Thank you for your lovely feedback , I will happily pass this onto your team . Straight There wish you all the best in your new home.
  • Katie Durrant

    Birmingham

    30/05/2021

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    Would highly recommend this company. Trev and Gaz were professional, fast and really friendly, we had a good laugh with them on the day and would definitely ask for them again for any future removals. Have already recommended to family and friends

    Response:
    Thank you for your lovely feedback , I will happily pass this onto your team . Straight There wish you all the best in your new home.
  • Naveen

    Dudley

    4/05/2021

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    The whole experience was smooth and easy. Took the stress out of moving day with just the right size fleet, packaging material provided few days before, the quote provision online. The staff that turned up seem to know exactly what they are doing. All in all, if I move again (which I hope I wont for the foreseeable future), I would definitely use their services again.

    Being an in person visit to look at the inventory, the hassle of missing few items to list is taken away. A quote was provided straight away followed up by an online version of it with all the T&Cs. All the costs were explained both in person and in a virtual copy. The pricing was less complicated and hence easy to understand.

    The timing breakdown of tasks was precise, which definitely helped get an indication of where it all would be at a point in time.

    All in all, a seamless and pleasant experience.

    Response:
    Thankyou for your lovely feedback , i will happily pass this onto your team . Straight There wish you all the best in your new home
  • Alan Watson

    Birmingham

    17/03/2021

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    What a fantastic team of lads.

    They worked flat out and nothing was too much trouble on the day.

    Would definitely recommend them.

    Response:
    HI Alan, Thankyou for your lovely feedback , i will happily pass this onto your team . Straight There wish you all the best in your new home
  • Gary Sleat

    Wolverhampton

    5/03/2021

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    Great chaps, really helpful and friendly. Nothing was too much trouble. I would definitely recommend them to friends and family

    Response:
    Thankyou for your lovely feedback , i will happily pass this onto your team . Straight There wish you all the best in your new home
  • Anya

    Birmingham

    25/08/2020

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    The move went smooth without any problems. The service was professional.

    Response:
    HI Katherine , Thankyou for your lovely feedback , i will happily pass this onto your team . Straight There wish you all the best in your new home
  • Terry

    Birmingham

    8/07/2020

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    Very good removals company, did exactly what was needed to be done

    Response:
    HI Terry , Thankyou for your review , i will happily pass this onto your team . Straight There wish you all the best in your new home
  • Katherine Hunter

    Birmingham

    20/04/2020

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    The lads were absolutely brilliant. They didn't stop all day. They took furniture apart and put it back together at the new house. I don't know how they do that kind of work each day. I cannot rate the company highly enough. From coming out to the house and giving us a quote, Roxy in the office rang regularly to keep us updated, especially nearer moving day and then the lads on the day we're real grafters. Really good, reliable service. I'd recommend them any day.

    Response:
    HI Katherine , Thankyou for your lovely feedback , i will happily pass this onto your team . Straight There wish you all the best in your new home
  • Andreia Duarte

    Birmingham

    15/04/2020

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    Highly recommend! They are quick and efficient.

  • Joanna Darnell

    Walsall

    13/03/2020

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    Absolutely amazing company, very professional and extremely friendly. The lads on the day were brilliant, could not fault them at all. Would highly recommend them

  • Carmen Stone

    Birmingham

    10/03/2019

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    Excellent service. Amazing group of movers who did a really good job.

    More Information

    Areas Covered

    Birmingham (B), Dudley (DY), Telford (TF), Walsall (WS), Wolverhampton (WV)

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