Sure Removals

Sure Removals

Superb
based on 52 reviews
member since January 2021
leave a review
Overview

Your moving journey has yet to begin!

Conveyancing

Get connected with up to 6 regulated conveyancers to save time and money.

Compare Conveyancers

Surveying

Get matched with up to 6 accredited surveyors to save on your property survey.

Compare Surveyors

Removals

Get matched with up to 6 removal companies to save on your move.

Compare Movers

Storage

Get matched with up to 6 storage companies to save on self storage units.

Compare Storage

House Clearance

Get matched with up to 6 house clearance companies to save time and money.

Compare House Clearance
Reviews & Ratings
Customer Reviews
  • Shahzad

    Reading

    13/05/2024

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Sure Movers are very professional and very helpful. I am very happy for their services.we were moving from one property to another on the same day and they have accommodated the time lines we have got from solicitor. very happy from them

  • Maddy King

    Stevenage

    12/03/2024

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Fantastic service from beginning to end. Liam who I spoke to about the quote was excellent at communicating with me, always responded SUPER fast and checked in throughout. The the move itself could not have gone smoother, the guys were really nice and put me at ease, they checked in with me on how things should be and made sure everything went into the right place at the other end. I've never had such a good experience with movers, truly 5* experience. Shout out to James, George and Mike for a stellar removals experience! To top it off I also received the cheapest quote from Sure Removals and was given details on the size of the van (many companies wouldn't do this which is always worrying when you've got a long drive between houses). 10/10 would recommend and use again

  • Liza Wilds

    London East

    29/02/2024

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Great for the price. Exactly what I expected. Very good communication from the start

  • Melaney-Ann Brown

    St-Albans

    15/02/2024

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Excellent, professional company to work with. Will highly recommend them.

  • Lucy

    Croydon

    23/01/2024

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Brilliant in all aspects. In phone conversations before hand and on the day. Very efficient, polite, helpful and really hard working. It made such a difference to the day. Highly recommend Liam and his team anytime.

  • Jack Woodford

    Southend-On-Sea

    19/01/2024

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Despite having a video assessment, the removal van sent on the day wasnt big enough. The 2 removal men said I had to call head office to discuss and I was told another van wouldnt be ready until 3/4pm! In the end they agreed to unload half of the van at the new property and the come and get the rest only they wouldnt come back for the rest it was classed as a second job! Shambles

  • Sam Jethwa

    London North West

    11/01/2024

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Very efficient and friendly. Helpful and cant fault the process. Thank you

  • Lily Harrison

    Romford

    8/01/2024

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    The team were just so lovely, and super helpful! Very professional, friendly and took the time to introduce themselves to family members before beginning work - a nice touch! Honestly made the day so much easier, highly recommend Sure Removals!

  • Laura

    Reading

    29/12/2023

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Communication was great in terms of booking etc however communication broke down on moving day. The removal lorry and x2 removal men arrived on time around 8am however not long after arrival realised their lorry was not large enough for all our furniture etc.The removal men were rude and slow with little update/communication around whether another van would arrive or if they would do two trips. We had to sort with Liam at the office who despite the removal men being rude was helpful and tried to arrange another lorry for us. We did have to chase for updates/call backs. After the original van had done their 8 hours they left leaving our sofa and dining table along with garden furniture at the old property.Luckily another lorry and men arrived after Liam sorting. The second set of x3 removal men were polite, helpful and fast. The First Gentlemen let the business down and based on them I would not use the service again. Moving is stressful enough and they made it far move stressful than it needed to be. Kudos to Liam and the second lorry gentlemen.

  • Michael Clarke

    London South East

    20/12/2023

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Extremely careful yet efficient. Highly recommended.

  • Emily Farrow

    Luton

    15/12/2023

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    I would highly recommend these guys. I was unsure whether I was doing the right thing paying for removals, but it was money well spent. They were professional, reliable and very competitively priced.

  • Ferdinand Reitz

    London East

    15/11/2023

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    From obtaining the quote, the actual moving day and everything was superb. Would use again. Many thanks Liam and team

  • Sofia

    Chelmsford

    7/11/2023

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    It was a stressful move with a lot of heavy equipment, but Sure Removals made the whole thing much, much easier :) The whole team was very professional from start to finish and the move was over very quickly. Will definitely be using again in future. Thank you!

  • Jeff

    London North

    5/10/2023

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Moving day turned into a disaster. The movers had the wrong inventory list, resulting in them refusing to move half of my items. After a lengthy dispute, I ended up loading the remaining items onto the van myself. Sadly, some of my plants were damaged during the move, and we were left exhausted. I reported the issue to their office during and after the move, but to date, there has been no response. This has been my worst moving experience, especially on such a busy day. I would strongly advise others to avoid this company to prevent similar troubles.

  • Jo Hawkes

    London North

    30/09/2023

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

  • Philippa Brown

    St-Albans

    24/09/2023

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Although not expert at packing valuable paintings everything arrived safely at the destination after a 3 hr drive. Good customer service.

  • Anisa Collins

    London East

    22/09/2023

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Marius and Julian were incredible. They were professional and made the move very easy for me. Even on a very hot day and with all the stairs. Thank you team!

  • D Taylor

    Croydon

    21/09/2023

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Excellent service delivered by this team from, keeping in touch and information supplied to delivery of all my furniture and goods.Many thanks to Liam and Hussain who kept us updated at all times.A massive thank you to Markus and Julian who did our removals. These 2 lads worked so hard all day, were polite beyond belief, and ensure all our belonging got from A to H in one piece and they just didn't stop all day. Well Done and Thank You

  • Loretta Mitchell-Mahmud

    London North

    14/09/2023

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    As smooth as it could be. All members of the team were efficient, polite and helpful.

  • Shahla Najad

    Kingston-Upon-Thames

    2/09/2023

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Happy with the move.

  • Tasha Reid

    London East

    29/08/2023

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Stay clear of this company sadly they were a fourth choice. Charged an extra 432 including vat on the day of move for walking to the property even though they had the address and could have based the initial quote on location supplied at time of quote, stated they would not finish the job until I paid the extra. Broke a glass chest of drawers and are refusing to pay for replacement and have stated they will pay for the glass not damaged wood panel under the glass or workmanship to repair. Stated I did not activate the claim even after they stated by responding to an email this will activate any insurance claim. No choice but to go to small claims, if I could rate at zero stars I would

  • Jenni

    London South East

    25/08/2023

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Sure Removals went above and beyond my expectations. From Liam and George in the office who took care of every detail to Marius and Florin on the day who were truly brilliant. They were super strong and fast and put me at ease about everything. The day went seamlessly and they have a good sense of humour too - always good on moving day!

  • Ian Cape

    Stevenage

    18/08/2023

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    The carried out a face to face quote , leading up to move day they where good a communicating , on the day the guys where great they worked so hard , they respectful and took care of our stuff , 100% would recommend sure removals , 5 in not enough

  • Selina Seesunkur

    London East

    18/08/2023

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Liam was excellent as was the physical removal service. However on the day the main removal person messed us around It was clear the trucks sent were not big enough and the main van driver was being funny about picking up some the items that did not fit. Liam said he would sort it but the main driver kept contradicting this We paid 200 for a delivery driver we knew to pick up the excess because we had to be out by 1pmApart from that they were good

  • Ehsanul

    London East

    16/08/2023

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Went over my expectations. They are professional and know what and how to do the job done. I booked them just the day before with very short notice. Thank you so much. Well done.

  • Mark

    Kingston-Upon-Thames

    11/08/2023

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    I was really pleased with their customer service. The packing was very efficient and everything went smoothly on removal day. They also picked up all the boxes when we were done. Id recommend them to others.

  • Richard

    Reading

    5/08/2023

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    The removals team turned up on time. They were friendly and incredibly helpful. Everything got moved carefully and safely and they got it all done really quickly. Very happy with the whole service.

  • Paul Croxon

    Reading

    4/08/2023

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Our movers were very quick and efficient. Couldn't have asked for better.

  • Teresa West

    Chelmsford

    2/08/2023

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    The communication with office was extremely good , clear and useful .The gents moving were extremely professional, friendly and very helpful. Could not have asked for a better removal . The removal price was very reasonable and affordable. Thank you. Teresa West.

  • Angela Haycock

    Luton

    27/07/2023

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Really easy to communicate with. The two removal guys were excellent. Very quick and efficient and polite.

  • Donna Curtis

    Rochester

    27/07/2023

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    A great experience from start to finish.Respectful of our property and belongings. We highly recommend the team we had for our moving day thank you Maruis Florin and Cosmin for making the experience of moving easier.

  • Kemi

    Chelmsford

    21/07/2023

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Very reliable, efficient,helpful and professional.

  • Sally

    London East

    6/07/2023

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Marius George team were fantastic & worked so hard. With me all day long with no complaints. Highly recommend

  • Colin Bell

    Dartford

    5/07/2023

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    The move was organised fantastically by Liam, who understood my needs and circumstances really well and explained everything through the whole process.Moving Day was easy and seamless. Marius and Robert worked quickly and were very attentive to the more delicate pieces of furniture.I would recommend Sure Removals to anyone needing help with moving home

  • Debbie Wagstaff

    London South West

    1/07/2023

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Brilliant! Great customer service and Paul and Andy were very efficient and professional on move day.

  • Renee Dobson

    London South East

    23/06/2023

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Very helpful and flexible service, at a competitive price.

  • Thomas Haydon

    Southend-On-Sea

    19/05/2023

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    We had a 3 bed house to move with a mountain of boxes but the guys had it all done is super quick time! The movers were respectful, quiet and helped us with extra boxes and tape. They left everything clean and tidy and no job was a problem. They made the moving day much more less stressful!

  • Matt

    Reading

    17/04/2023

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    This was the easiest and fastest move in my life. Saulius, Dima, Paul, Christi and Liam were absolute stars!

  • Alberto Minelli

    London North

    23/01/2023

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    I am extremely concerned and worried about the company process and customer care.The movers were nice and did a fair job. However, one of our valuables (the ONLY one that I asked them to protect and seal) got damaged in the process and we ended up in a "he said/she said" situation, which should have never been the case. We, as customers, felt completely unprotected and undefended. We still have a very hard time understanding why the company couldn't file a claim, and the process was absolutely not transparent. I still do not know whether the person I was in contact with had an actual conversation with their manager or any necessary stakeholder, as I wasn't involved in any emails or threads. The whole process took more than a month to reach an unfair conclusion and, to be fair, we feel this was just a strategy. In case a box got lost, would the company help their customer, or would they say the box was never there (like now with the scratches on our tv)? They did not take any inventory upon collecting the items, nor taking pictures of the status of the assets.Absolutely one of the worst experiences of our life.

  • Claire

    Dartford

    20/01/2023

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Arrived on time. Silvio supervised and was excellent at making sure nothing was damaged and the team were handling things carefully. Everything was moved promptly with no issues, would recommend

  • Richard Wellingt

    Dartford

    3/01/2023

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Not happy with the service. Ordered a 16 ton lorry as we were going long distance. Ended up with 2 luton type lorries they still couldnt put all my furniture in them so it was left over night in there storage and brought next day. this was ok until we found that all my new bedding that i had brought before the move costing approximately 600.00 plus half my new dinner service was missing. When we rang up was told that as we couldnt prove that it hadnt been delivered we couldnt do anything about it and call the police.I wouldnt mind but gave these people 150.00 pound tip on top of this i has some broken ornaments that meant a lot to me as they were my late mothers.Would I recommend this company not on your life. I feel so let down that i still want to put it all over face book. I have given them 1 star but in reality they deserve nothing.

  • Lee Thompson

    Ilford

    24/11/2022

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    The guys were great. Would utilise there services again for sure.

  • Peter Lawson

    Watford

    11/11/2022

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Great, the guys were on time, efficient and very helpful. The moving day went very well thanks to them. Would Definately recommend. Thanks again.

  • Linda Hurley

    Dartford

    11/11/2022

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    The guys who did the moving were excellent, extremely helpful and worked hard. However I cannot say the same for the office staff. After I accepted the quote, I spoke to them several times on the phone, there was never ever any mention of additional payment for waiting time, so I was shocked when the day after moving a further 483 was just taken out of my account without any prior discussion. When I called them I was told it was in their terms and conditions. I felt I had been duped as surely this should have been in plain view on the quote, because if it had been I would never have used them, What went from being a very reasonable price to the most expensive compared to other companies!

  • Robert Siebert

    London East

    11/11/2022

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Although they turned up late, I still vacated the property on time, the guys were excellent in dismantling furniture and reassembling it, would recommend them

  • Vince Cook

    Romford

    24/10/2022

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    From start to finish we had an excellent experience with Sure Removals. On the day of the move they arrived prompt at 8am all the guys Silviu, Armando, Mike and Dan worked extremely hard and fast, but at the same time they were curtious, polite and careful with all of our belongings. We wouldn't hesitate in recommending this company to family or friends.

  • Ayaka Shelley

    London North West

    27/09/2022

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    I found sure removal from comparemymove.comThey damaged my furnitures.I contacted them to get insurance covered, but no response from sure removal.Inexperienced assistant. Not professional.

  • Robert Whelan

    London West

    13/09/2022

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    I found them to be very helpful and professional on the complete move

  • Caroline Thomas

    Twickenham

    10/08/2022

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    worth every penny! We had the full packing service and this took all the hardwork and worry out of what can be a very stressful situation. the removal team were very professional, organised, helpful, calm, efficient and friendly .Liam, at 'the office' was very helpful and always and replied to emails answered quieries very quickly. usually immediately . also very helpful and friendly on the phone . i would highly recommend.

  • Dermot Kehoe

    Romford

    20/05/2022

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    They were great - short notice - reasonable price - very helpful.

  • Rebecca Edge

    London North

    17/12/2021

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Sure Removals had lovely selling staff but shocking delivery. We went for the packing and moving service. The company got the wrong moving day so packers turned up very late and only packed 40% of our stuff. The following day they called in to few staff for the move. It was chaos with staff being drafted in late and cross. Items were just shoved into boxes from different rooms. So for example clothes and plants. The vans were too small for all our items. At the other end we had to insist they put plastic sheeting on the carpet. Mattresses were dropped in puddles, a desk was broken, lots of scratches parquet floors. Items and boxes in the wrong room. I could go on

  • Alex

    Dartford

    3/11/2021

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Removal went smoothly, the staff were very helpful and friendly. Everything done quite a bit faster than expected.

    More Information

    Areas Covered

    St-Albans (AL), Bromley (BR), Chelmsford (CM), Croydon (CR), Dartford (DA), London East (E), London East Central (EC), Enfield (EN), Guildford (GU), Harrow (HA), Ilford (IG), Kingston-upon-Thames (KT), Luton (LU), Rochester (ME), London North (N), London North West (NW), Reading (RG), Romford (RM), London South East (SE), Stevenage (SG), Slough (SL), Sutton (SM), Southend-on-Sea (SS), London South West (SW), Tonbridge (TN), Twickenham (TW), Southall (UB), London West (W), London West Central (WC), Watford (WD)

    Save Up to 70% on Removal Costs

    Save 70% off the cost of your house move today!