Sure Removals

I am extremely concerned and worried about the company process and customer care.The movers were nice and did a fair job. However, one of our valuables (the ONLY one that I asked them to protect and seal) got damaged in the process and we ended up in a "he said/she said" situation, which should have never been the case. We, as customers, felt completely unprotected and undefended. We still have a very hard time understanding why the company couldn't file a claim, and the process was absolutely not transparent. I still do not know whether the person I was in contact with had an actual conversation with their manager or any necessary stakeholder, as I wasn't involved in any emails or threads. The whole process took more than a month to reach an unfair conclusion and, to be fair, we feel this was just a strategy. In case a box got lost, would the company help their customer, or would they say the box was never there (like now with the scratches on our tv)? They did not take any inventory upon collecting the items, nor taking pictures of the status of the assets.Absolutely one of the worst experiences of our life. Read more

Arrived on time. Silvio supervised and was excellent at making sure nothing was damaged and the team were handling things carefully. Everything was moved promptly with no issues, would recommend

Not happy with the service. Ordered a 16 ton lorry as we were going long distance. Ended up with 2 luton type lorries they still couldnt put all my furniture in them so it was left over night in there storage and brought next day. this was ok until we found that all my new bedding that i had brought before the move costing approximately 600.00 plus half my new dinner service was missing. When we rang up was told that as we couldnt prove that it hadnt been delivered we couldnt do anything about it and call the police.I wouldnt mind but gave these shits of people 150.00 pound tip on top of this i has some broken ornaments that meant a lot to me as they were my late mothers.Would I recommend this company not on your life. I feel so let down that i still want to put it all over face book. I have given them 1 star but in reality they deserve nothing. Read more

The guys were great. Would utilise there services again for sure.

Great, the guys were on time, efficient and very helpful. The moving day went very well thanks to them. Would Definately recommend. Thanks again.

The guys who did the moving were excellent, extremely helpful and worked hard. However I cannot say the same for the office staff. After I accepted the quote, I spoke to them several times on the phone, there was never ever any mention of additional payment for waiting time, so I was shocked when the day after moving a further 483 was just taken out of my account without any prior discussion. When I called them I was told it was in their terms and conditions. I felt I had been duped as surely this should have been in plain view on the quote, because if it had been I would never have used them, What went from being a very reasonable price to the most expensive compared to other companies! Read more

Although they turned up late, I still vacated the property on time, the guys were excellent in dismantling furniture and reassembling it, would recommend them

From start to finish we had an excellent experience with Sure Removals. On the day of the move they arrived prompt at 8am all the guys Silviu, Armando, Mike and Dan worked extremely hard and fast, but at the same time they were curtious, polite and careful with all of our belongings. We wouldn't hesitate in recommending this company to family or friends. Read more

I found sure removal from comparemymove.comThey damaged my furnitures.I contacted them to get insurance covered, but no response from sure removal.Inexperienced assistant. Not professional.

I found them to be very helpful and professional on the complete move

worth every penny! We had the full packing service and this took all the hardwork and worry out of what can be a very stressful situation. the removal team were very professional, organised, helpful, calm, efficient and friendly .Liam, at 'the office' was very helpful and always and replied to emails answered quieries very quickly. usually immediately . also very helpful and friendly on the phone . i would highly recommend. Read more

They were great - short notice - reasonable price - very helpful.

Sure Removals had lovely selling staff but shocking delivery. We went for the packing and moving service. The company got the wrong moving day so packers turned up very late and only packed 40% of our stuff. The following day they called in to few staff for the move. It was chaos with staff being drafted in late and cross. Items were just shoved into boxes from different rooms. So for example clothes and plants. The vans were too small for all our items. At the other end we had to insist they put plastic sheeting on the carpet. Mattresses were dropped in puddles, a desk was broken, lots of scratches parquet floors. Items and boxes in the wrong room. I could go on Read more

Removal went smoothly, the staff were very helpful and friendly. Everything done quite a bit faster than expected.