UK Rapid Removals Ltd

UK Rapid Removals Ltd

Superb
based on 7 reviews
member since May 2022
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Reviews & Ratings
Customer Reviews
  • Jaci Carlucci

    Bromley

    24/03/2024

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    Used this company twice last being from Kent to Edinburgh on both occasions prompt and professional service from Daisy and Jazz as had to keep changing dates but they were really patient which was nice. The boys arrived on time nothing was too much for them and they took care of everything. Daniel and his team were great couldnt believe how quickly everything was loaded up I was really impressed. A solid company that really deserves its five stars!

  • Evan Dovey

    Redhill

    22/08/2023

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    Completed survey on site.Quoted for 2 vans and 4 people, were priced reasonably vs 5 other quotes.When arrived on site indicated that there was more to move than they expected.The Director who had completed the survey on site indicated that he must have made an error and we would not be charged for an extra vehicle.After some calls the director then Indicated that they had provided 2 quotes on for 3 vans if we had taken some items were were not sure about when the survey was completed but this was not the case. Ultimately charged us for an additional vehicle and person (so we paid now for 3 vans and 5 people).One item of furniture was dropped on loading (we did get some money off for this).Overheard the director telling the team words to the effect of "use minimum required blankets as they are required for another job" .When they arrived to unload there were only 4 people to unload not 5 that we had now paid for.Again movers were polite and helpful even after the long journey to destination and not a lot of sleep.After unloading and moving thing around we have noticed a number of furniture items are scraped now that were not before.I would not recommend this company.

    Response:
    Hi EvanThank you for your feedback. Our inventory list completed at your survey did not match with the extensive volume of items to move when we arrived on removal day. There was a number of large pieces of furniture that you had agreed to get rid of at the survey that were still there on the day. This has never happened to us before, and on the occasion that it was only a few things we wouldn’t have charged you for an additional vehicle but we had no choice. We gave you the choice to cancel and we would have refunded your deposit as your house was not being sold yet however you chose to continue with the move. We were told there was 50 boxes in the loft however it turned out there were 200. This on its own takes up a huge amount of additional space. The 1 item that was damaged was compensated for and we haven’t heard anything from you since regarding the other damages you are claiming. We apologise that the move didn’t go as planned and we hope that despite the setbacks you are now settling in well and we wish you all the best in the future.
  • Chloe Pearson

    Dartford

    16/08/2023

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    From start to finish we were super impressed with Rapid Removals. Daisy and Jazz in the office had great communication and helpful information throughout. On the day of the move the three removal men couldnt be more helpful. They were so efficient when packing up and unpacking. They really removed any stress from the day. Would certainly recommend and use again if needed! Thank you to all at Rapid Removals!

    Response:
    Hi Chloe,Thank you so much for your feedback, we are glad you we’re happy with the service we provided! We wish you all the best for the future.
  • Brian

    Dartford

    20/03/2023

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    Excellent service from the team, from the initial quote right through to the day of loading and unloading on move day. Very professional, polite and helpful which helped ease the stress of moving. I highly recommend them for any packing or removal job!

    Response:
    Hi Brian, Thank you so much for the kind words.
  • Gerard Abrahart

    Bromley

    12/01/2023

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    We used UK Rapid Removals for our house move on 06/01/23. Daisy, Dan and the team were very professional and friendly.We were really impressed with the service they provided us and would highly recommend them.

    Response:
    Hi Gerard, thank you so much for the review we really appreciate it and we are glad you were happy with the service.
  • Gathoni

    Tonbridge

    27/10/2022

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    Excellent service. The 3 lads who helped us move were very professional, patient and did a fantastic job! Made the day go as smoothly as possible

    Response:
    Hi GathoniThank you so much for your review, it means a lot and we're glad you was happy with the service.
  • Alison Hudson

    Redhill

    14/10/2022

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    Exceptional !! Turned up on time lovely friendly respectful team nothing too much trouble and did a great job Highly recommended

    Response:
    Hi Alison,Thank you so much for your review, it means a lot and we're glad you was happy with the service.
    More Information

    Areas Covered

    Bromley (BR), Dartford (DA), Redhill (RH), Tonbridge (TN)

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