The preparation and planning was seamless; on the day the team were polite, punctual and thorough. Everything was synchronised to perfection!! I could not have asked for anything better! Thank you White Horse Removals!
2 friendly guys did a good job with my move. They got the job done quickly and efficiently. I was pleased with them.
All went well, no major issues.
Broke stuff during moving and did not want to cover the payment. Rude customer service representative.
The administrative staff were professional, however the moving and cleaning team were a disappointment. They didn't calculate correctly the size van that they needed and we were asked to leave part of our belongings behind, which in the end we had to do.
We were told that the jobs would be done by 1pm, but movers finished at 2pm, and cleaning team after 2:30pm, which delayed our departure (We were moving 460 miles away). We had to reschedule twice on that day our Estate agents visit to check the flat.
On the day of the move we were asked by one of the movers to pay the remaining of our bill in cash, when we had agreed with their Office Manager to do so by bank transfer. The mover still insisted to get it in cash, which we didn't do. We found this a bit weird.
Shelving unit disassembled in the street at some point using their feet to do so.
Part of our belongings were packed in our clothes basket and in a box were we used to keep a car battery starter pack, instead of using the boxes we had paid for. We only realised that the battery starter pack box was full of books when we decided to dispose with it.
Coats mixed and tangled with other items in boxes.
Boxes wrongly labelled: a box labelled as Books contained DVDs and a coat; a box labelled as Kitchen contained hallway stuff etc.
We asked them to place the boxes in the new house in the same room as the old house (kitchen to kitchen, bedroom to bedroom etc). After 10-12 boxes they left everything in the living room, possibly because 2 of the rooms were upstairs, although we had paid to move anywhere up to 4 floors. The movers looked tired, possibly because they drove the 460 miles overnight, slept one hour (or so they said to us) and they were driving back the 460 miles again straight after unloading our belongings.
Wrongly labelled boxes and boxes in the wrong room caused for the unpacking to be a nightmare.
Most of the boxes had space left as our books are heavy and the boxes would had become too heavy, but nothing was added to the boxes (paper, bubble wrap) to keep them secure, other than our coats and cushions in some of them.
Our vacuum cleaner was placed in the van without protection and arrived broken. As we don't have a receipt they won't pay for it, although they told us they had insurance for up to £25,000. I emailed pictures of vacuum cleaner, model and price in the manufacturer's website. They have agreed to settle for £25 (half of the price) because of "the age of the vacuum cleaner" and the lack of receipt. Still don't understand why would they pay part of it without receipt but not the whole.
We felt that we were a nuisance to them on the day of the move, as if it was our fault that they chose the wrong van size, wrong number of movers and miscalculated the time that it would take them pack.
We felt that our belongings were not looked after professionally.
The cleaning team had to go to the old flat a second time to clean as the standard of their cleaning the first time around were appalling.
We do not recommend them and we will not use them again.
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